UPS
reviews and complaints

I went to the UPS on Weems lane in winchester, Va on Monday November 13th. I was very upset over the service I received by your attendant. It all started when I received a paid return label for Fed Ex to return an over range Microwave. I found it quite funny that I was unable to purchase a large box from the Fed Ex store and the attendant suggested that I went to UPS to purchase the box and then bring them the package and they will ship it. Upon arriving at the UPS I was greeted by a gentleman who, after I explained my situation, offered me all the help I needed. He came out to my truck and measured the microwave for me and offered me the right size box that I would need. I spent close to $40.00 for the box and the packing noodles . Everything was great until I asked the female attendant for a strip of tape so I can secure the box. All I needed was about 22 inches to secure the bottom of the box. She told me that they were in the business to make money and that I would have to purchase the tape also. I don't know, I just think that a person spends $40.00 for a cardboard box I don't think I would deny them a piece of tape. I by no mean was trying to seal the entire box. All I was trying to do was tape the bottom so that I can put the microwave in the box. I ridiculed Fed Ex all the way to the UPS store for their actions yet on the return trip I was more upset at UPS.

11/13/17 On 3rd St in Jamestown NY and the ups truck driver with the plate number of 49221 JV came flying up beside me as I was parked nearly hit my car with my two year old in the back seat then continued on to park half way out in the road and in a handicap spot. Now, I understand packages are supposed to be delivered at a certain time I receive packages by UPS all the time and customers can get impatient with their orders, but this guy needs to slow down before he seriously injures someone.

I had a package shipped from NC to OKC and the box was literally purchased right before shipping. I even paid to have additional insurance added because of the value of the product. Once the product arrived in okc, there box was so damaged and all of the contents were completely shifted. The box even had holes on the bottom. It even stated in large letters that the contents were Fragile but they did not adhere to that. The delivery person didn't even bother to knock when they dropped off the package and I believe they did that to avoid my reaction because the package looked so horrible. I had shipped through ups before with no problems but this time it was as though damage was done intentionally. The tv in the box was secure when shipped but arrived completely broken. I contacted ups to let them know and they told me that because I didn't keep the box intact and had threw away the packing material, they refused to investigate. Personally, I feel as though I am entitled to compensation because the tv was practically brand new with the plastic still on it and when I got it from them, it was unsalvagable. I wouldn't have even paid for the additional insurance had I known they wouldn't replace my items if they arrived damaged. I will NEVER use them ever again and I will let everyone know how terrible the service is. Basically $260 down the drain.

Mr. Simmons came into the office to drop off a package at The Holly around 2:30pm on 11.9.17. He used a dolly to bring in 8 packages. He asked if we could sign for the packages, we informed him we would and we would like him to move the packages into the General Managers office. He did not respond. Jere Mitchell the GM asked if he had her package that he could leave it with us. Mr. Simmons informed us that he does not drop packages off in the office, and he leaves the packages in the front and will not move the boxes to the office. He then left.

We have a gate to keep cattle out. It is clearly posted on the gate to always close it. UPS did not shut the gate. Twice. This led to cattle damaging our landscaping. The UPS driver also often just leaves the package at our gate, unprotected from the elements and on our neighbors property. We once found a UPS package many months later blowing around our neighbor's property. They have also delivered our packages, on several occasions, to the ranch next door. The service provided by this UPS driver is atrocious. We can't get his name, but my husband followed the UPS truck last time and he, again, left the gate open. This particular incident happened on 9-8-2017.

I've been sitting in the house all [censor]ing day and when I go out to walk my [censor]ing dog there's a [censor]ing note outside. Not even on my [censor]ing apartment door. Outside my [censor]ing building. If your lazy [censor]ing employees can't do their jobs then maybe they can find one where they can sit on their worthless [censor] playing with their limp [censor]. I paid for two day delivery for a [censor]ing reason.

I ordered an item on line so I would not have to carry it home. It arrived on Saturday and I was not at home. I live in a secure building. A notice was left for me to pick it up at 1837 SW Fifth Avenue.

The tracking # is 1Z 3AE [protected].

I initially thought it was the UPS store on Fifth and Columbia. I knew they had parking if I was not able to carry it.

I walked to the suggested destination to find the packages there (#2). They have no parking available. The packages weighted about 30# and were awkward. So I had a dilemma. How to get them to my home? I could have driven but with no place to park at the Portland State Campus; that was not an option. I called a cab, but they had no drivers available. So I attempted to carry them home.

It was six blocks down and 2 blocks over. I am a 72 yo woman. It took more than an hour to walk with numerous stops to rest my aching arms.

I called to express my concern and the person said "I apologize." But there was no action plan. "It is at the driver's discretion."

My concern is this a new process for UPS. Usually there is a 2nd and often a 3rd attempt to deliver. Or a note asking for a convenient time.

I do not think the driver showed discretion. He knew how heavy the boxes were. He probably knew there was no parking at that UPS location.

I am stunned at this discourteous encounter with UPS. I would like some action taken.

Thank you for your consideration.

Sincerely yours,

Karen A Zwickert
[protected].
[protected]@gmail.com

I am writing in regard to tracking numbers 1z958e430359201429,
1z958e430360667835. I see that since they say delivered I can no longer see the tracking history, so I will provide it.

I went into the ups shipment center, ups building 650 n commercial rd, palm springs, ca, 92262 on thursday 2nd of november. I provided the tracking numbers and asked if the items can be held for pick up (In fact they were already at the facility according to the arrival scan for november 2nd. The very helpful gentleman took down my information and telephone number. The reason I wanted it held was so I could pick it up, as they most likely would not be able to deliver friday (As it was gay pride see below), I asked if they could contact me when the shipment arrived. He put this all in the system and told me it would be taken care of.

Sadly on the saturday 3rd I was unable to get to the ups center, as it was an extremely busy day (Which is why I wanted my merchandise) since it was gay pride in palm springs and the stage for entertainment is right outside our door. I did not receive a call and so I assumed that the items were delayed.

Monday 6th I went in and he was unable to locate the packages as I did not have the tracking number with me. Yesterday (Tuesday the 7th) I went back in the afternoon and the guy virtually gave me my boxes without the need for a tracking number!? Prior to this in my earlier visits, I had given the name of our business, the name of my partner and also my name (Which actually was on the mailing stamp) along with the address, see photo... I even tried our account number r43891 as I couldn't locate the tracking number, so my question is why did this happen? Why wasn't I contacted and naturally I am extremely upset to have lost business over the items in the shipment. I am very unhappy with the situation and I want it to be logged that as a small business owner I feel extremely let down.

It is not like the boxes were small, as you can see in the photographs.

It is not good for a small business owner to lose money this way, it is hard enough as it is competing with the bigger stores and online, I would like to know how ups might improve on this and also make sure it doesn't happen to me again.

Tracking number is 1Z415FA76898094779.

Tracking information indicates First attempt delivery made 1st Nov and item taken back to depot. I telephone Amazon to query this and their advisor is told by UPS that Driver indicated that note on door said resident would collect from depot (35 miles away). That was false information. A reschedule of delivery was made either for the 3rd or at the latest, 6th Nov. Due to concerns, it was agreed that a signature would be required.

No delivery was made on those dates but tracking indicated out for delivery on the 7th. I changed my plans due to the change in date to ensure i was available to sign for the parcel. Just after mid day I checked the tracking
information and it indicated that an attempt had been made about 20 minutes earlier, but no one was in to sign. I telephoned UPS straight away and was told someone would get back to me within the hour. No one did.

I telephoned again and this time I am told that the package has been been left at my ' designated access point' a shop some 2 miles away. I have never given any such access point. The delivery was to my home address and I was present to sign.

I complain and I request to speak to a manager about the lack of deliveries. I am told they are all too busy but one will phone me back within the hour. That does not happen.

I phone again and ask for a phone call or an email from a manager so I can fully outline the problems and get my item delivered. No such call or email received.

The item has now been cancelled via Amazon and I have reported my concerns to Amazon as to the apparent lies and bogus deliveries.
For completeness, no carrier cards have been left.

I am extremely perturbed at the lack of service demonstrated both by the driver or drivers and the customer care team managers who simply ignored my requests for clarification. That is not the standard of care I would expect.

I would ask UPS to confirm what exactly happened on the 2 delivery dates. The driver or drivers will be identifiable and the location of the vehicle can be determined. I think you will find the vehicle never entered my street.

I am furious that I changed my plans and had my day ruined chasing a delivery as well as being kept waiting for call backs that never materialised. And of course I am without the item i ordered at the end of October.

Shameful service from all parties concerned. A full and frank explanation of what occurred would be appreciated. That relates to both the delivery and the lack of call backs.

I look forward to a full response.

Truck # 155483 pulled out in front of me today to the point I had to slam on my breaks not to hit him. He was pulling out of Washington Heights Medical Center in Westminster, MD. As a blew my horn at him he then proceeded to blow his horn back at me and gave me the middle finger. I had my 12 year old daughter in the car with me who could have been seriously hurt due to his negligence, then had to see a vulgar hand signal. This is absolutely unacceptable and anyone with this temperament and lack of driving ability should not be driving a truck for UPS or any other company that wants to have a good reputation.

You have an employee who is verbally attacking women on his facebook post wearing your company apparel. This is unacceptable and I will make sure that I contact the proper authorities to handle this matter. If this is how your employees represent your company I will personally ask my company to use a different shipping source because Link Fisher behavior is unacceptable.

https://m.facebook.com/story.php?story_fbid=2014135342131278&id=100006044946599

There was a school bus stopped on the right side of street with the bus driver standing simi in the middle of road to let the kids cross the street and as the kids were half way crossing the street a UPS driver license plate number 53373R1 (black male driver ) drives up on the left side of school bus wrong side of school and the bus driver tells him to wait he yells at the bus driver and speeds on by. I don't believe he is cautious while driving and put kids and people at danger .

I live in Blacklick Ohio 43004 area. We have a regular UPS driver for deliveries. I had a package delivered to my house on Saturday the driver didn't knock nor ring my doorbell to notify me he was at my door. I was expecting the package so when I looked outside of my bedroom window I saw the driver getting ready to pull away I tried banging on my window to get his attention but he didn't hear me I then ran downstairs open the garage door got in my car to try and find him he was no where in site. I called customer service to ask if the driver could come back the agent said they will try to get a hold of him and will call me back in an hour that never happened I had to call back 2 hours later. After reaching another agent they told me I would have to wait the next business day. Monday comes along the driver shows up at my door I'm outside waiting on him and believe it or not he walked up to my door with no package in hand just a pamphlet. He looked shocked seeing me standing there waiting on him. He realize he didn't have the package so he told me to hold on as he walks back to his truck to get the package. After looking for about 5 minutes he ask me what is he looking for I told him a Verizon package. He told me he couldn't find it. Now this is the same driver that came to my house on Saturday so the package should be in his truck because I'm sure he didn't unpack his deliveries. I called customer service again to explain what happened the agent said the package might be on another truck for delivery highly unlikely but OK. So I waited until end of day delivery yes, you guess no package. The tracking number however still said delivery date 11/6/2017. Tuesday comes along and the delivery changes to 11/7/2107 so I waited being patient before making another call to customer service. After the schedule delivery time has past the tracking information change to delivery time unavailable. I called customer service to see if my package has been stolen the agent tells me the package is at a UPS facility. I feel this driver intentionally drop my package off at the facility because I complain about his imcompentence. If the driver can't take responsibility of his actions or poor performance of rushing off and not knocking or ringing the doorbell to notify homeowners he should not be a UPS driver. As far as the Customer service agents giving customers the run around is bad business just be honest and save everyone's time. Now I have to drive out my way to pick up a package that I should have received Saturday 11/4/2017 because the driver wanted to get home and probably watch the football game. This may seem very small to you but tell that to a 15 year old who I had to explain why he didn't receive his phone on his Birthday. STOP BAD BUSINESS AND CORRECT THE DRIVERS BEHAVIOR

Received my package today and it was opened. This is the second time ups has allowed hateful and evil people in my building to take a look at what was in my package. Is that what ups is doing now? So they get to know whats in my package, then they are happy. Some women just dont have lives, cant worry about themselves and their miserable and frustrated life.

Ups took possession of my package on the 25th with a delivery date of the 31st with the surepost. On the 29th it showed in my hometown Fort Worth Tx with no update for 3 days. I called and was given the run around on the 3rd I was finally notified my package was in California. Now I haven't received any word and lack of help from all ups associates

There is a delivery truck in Robinson, IL 62454 with the license number 31817 that is very unsafe. This driver has been seen multiple times not actually stopping at stop signs, or very slight stops without looking while on the phone. The driver also does not even look when turning they just fly through the turn and have almost hit people and do not use a turn signal. He also speeds at least 10 mph over the limit every time I have been behind him. I am very upset that someone like that is driving in my town especially near a school because he is going to hurt someone. No one should take the responsibility of driving that unprofessionally and so dangerously.

Hello. I encountered a UPS delivery employee (NJ XY495D in the area of green Hill Manor Drive at approximately 10:10am) came around his vehicle when he crossed the street I was passing. He did not provide any gesture he was about to cross the street and proceeded without regard to traffic. I abruptly stopped my car when he displayed a threatening body language towards me. I allowed him to cross without provocation. He then gave words of profanity towards me. I had my 9yr old son in the car with me who heard his obscene language. I am disappointed at his lack of professionalism he displayed.

i have had terrible experiences with UPS. They have violated my trust and I have told them to leave packages at the fence and please dont come onto my property, but they contiually violate that and it is always the same person. He complained about my mini pincer (a 7 lb dog) barking and biting him and that is why i told him to stay off my property. Eventually, my dog died a horrible death. I can only "suspect" that this person who works for UPS poisoned my dog. over the past 10 years, whenever something is delivered by UPS it shows up broken or somehow damaged. I had to re-order a part for my oven 4 times! because it kept showing up damaged and the sellers finally told me that they would not sell me another part that I had to find it somewhere else. I bought $800 worth of marine batteries from Cabela's and this time went to the UPS loading dock to pick them up because I did not want UPS to drop off my batteries and the guy who brought my batteries out had them stacked on a dolly and just dumped them on the floor, causing them to roll across the floor and one of them would have rolled off the stair landing had I not ran around to catch it. These batteries are about 50lbs each and he laughed about it. I did not think it was funny. We are held hostage in Grand Coulee, WA to this delivery person who has no respect for other people's property. He drives past my house like a maniac, obviously exceeding the speed limit on my residential street in his brown UPS truck. something has to be done about this UPS driver, but I do not know how to handle it except to try and get a different shipper.

I have a next day air delivery for friday. When check the package it was loaded for delivery since 7:30 am but I did not receive it friday night. When call I was told if not delivery on time they will deliver the next day. Today saturday morning I check the tracking and it said end of day on monday. I made several call to customer service but no one seem to help. What am I going to do? I really need this package.

It was November 2nd 2017 at approximately 8:20pm. I just crossed the toll booth at the GWB from NJ to NY. All toll lanes funnel into 3 lanes, at that point a UPS truck into merging into my center lane. He doesn't slow down to give the right of way although he's trying to get into my lane. I had to speed up to 60 mph to get away from him pinning me against another truck on my left. I thought I was going to die.
Then up ahead he has the guts to swerve in n out of his lane to scare me. I swerved several time into my lane. I was very nervous so my partner took out her camera to record his behavior. Unfortunately, it was night and the camera didn't pick out his truck or trailer number. When the UPS driver realized we were had on phone in hand he slowed down enough to fall behind and stop chasing us.
My name is Gerald Van Wyk
My number is [protected]
I'd like to speak to someone about finding this very unprofessional/ reckless man. His CDL should be shredded!