UPS
reviews and complaints

I took off work to be avaible for my delivery on August 14th. 2017. I qatch the Driver park at the corner he got out with a small package for someone down the street. I was sure he would be coming to me next however he simply got back into the truck and drove away. I thought well maybe he had found a closer parking spot so I waiting. After a half hour passed by I decided to just check my online tracking to see if it stated by end of day. To my disappointment my tracking information stated (No one was avaible during time of delivery) which was clearly a lie. Not having my own transportation in order for me to retrive my package I will have to use public transportation to pick up my 39lbs package which is a different city because it was the final delivery attempted. I can not speak for the other 2 times but seeing this It's hard to believe that those 2 attempts were even made. There should be away to contact the driver during a typical route so this won't happen to people that are at home waiting for thier packages.

"Really?... " was what the driver said to me, before he ignored my questions I asked him about what's wrong? What did I do? Apparently being handicapped and taking more than 30 seconds to answer the door is unacceptable to UPS. On the rude drivers way off he decided to call me a handicapped cracker beneath his breath, which totally shocked me beyond belief. I examined my package he so kindly dropped from 4 feet off the ground onto concrete at my door and it was shattered and broken. UPS won't deliver to my home anymore, packages get dropped off wherever and whenever the driver feels like it. The local UPS store, and sometimes they ride around on the truck for 3 days and get sent back to the sender. No sorry I missed you notices on the door, no delivery attempts made anymore. Calling to complain gets you nowhere! Managers at dispatch say they'll take care of it, yet I see the driver drive past my home with the same route. This behavior probably got this guy a promotion. Don't use this service. Fed Ex or even DHL will treat you like a human being, not just an inconvenience to the bitter, incompetent, and UPS(et) with their own lives. I will never use UPS again, a reasonable resolution would be to ensure the driver is doing his job correctly or fire him and get someone that will treat the very customers they serve with professionalism and respect. That's what brown can do for me.

I had shipped a package through UPS but I found out that the original address I had was wrong. I found this out by checking the tracking status that said that the company had moved. I then called up the company and they gave me the new address. I then went to the UPS website and found they have a service called “UPS Package Intercept” that will intercept the package if you need it shipped to another address. I called UPS and gave them the new address but they told me they had a different address on their database that they were going to deliver it to. I then called the company to verify the address and they told me that the address UPS had on their database was not the correct address (it was their corporate offices) and that they needed to ship it to the new address I was given. I then called UPS back and told them that the address they had on their database was the wrong address and that they needed to use the new address I had given them. However, even after they told me they would intercept the package and ship it to the new address, they decided not to listen to me and then delivered the package to the address they had on their database. So I once again called the company and they said that they had the package it needed to be delivered to the other address that I was given when I first spoke to them. I then called UPS again, and after having to explain the situation all over again (for whatever reason they did not keep any records from the previous calls I made to them), I asked them why did they delivered it to the wrong address after I told them that it was wrong. They apologized and said that they will contact the driver and have the package picked up and re-deliver it to the new address I had given them from the start. However, when I checked the tracking information on their website, I found that they shipped the package to another city (address unknown) that was different from the city of the corrected address that I was given them from the beginning. So, I once again called UPS (now for the fourth time) and, again, I had to explain the situation all over from the start since they don’t keep records (and this time I was told that they never had a record of receiving a call or the correct address) and that the package was refused by whoever they delivered it to and now it was being returned to me. I again asked them why and again I was told that they never had received another address to deliver it to. Now this has become pathetic. After calling them five times and giving them the correct address five times, how can they claim that never had the correct address? This now lead me to believe that, 1) they don't have a clue in what they are doing; and/or, 2) they are liars. I can't believe that a company of this magnitude can screw up something so simple as delivering a package since that is what they supposedly do for a living. So, I will go to the store and pick up my package and take it to FedEx to have it delivered. I will no longer use UPS for anything until they reimburse me for the original cost of the delivery. They have, in fact, lost a customer.

I shipped documents from Fairbanks, Alaska, on Monday, August 7, 2017, paying for 2nd day delivery by 10:30 a.m., Wednesday, August 9, 2017. When I tracked the package it had gotten hung up in Ontario, CA. It did not arrive by the promised delivery time or date.

On Wednesday, August 9, 2017, I called for help on the [protected] number which gets a person to the Philippines. A supervisor there interceded and told me he arranged to have the package on the first flight out of Ontario that night at midnight and the package would be delivered by 10:30 a.m., Thursday, August 10, 2017. He also said he would call me by 9 a.m. to let me know the status of the package. The package was not delivered, he didn't call, and the scheduled delivery date is still 10:30 a.m. Friday, August 11.

When I asked to talk to someone in the U.S., I was transferred to a number which, when the person answered, I was told was in Overland Park, Kansas. I told the person I had a complaint. I was told he couldn't help me and but could give me the number where I could reach someone. He gave me the number to the Philippines.

I am sure anyone can see why I will NEVER use UPS again.

My fiance and I went to UPS to overnight a check for our new duplex we are about to rent. The customer service that we got was horrible! She slammed everything down on the counters and whenever I tried to ask a question she made it seem like the end of the world that I was even talking to her. After we got everything done and verified that she had all the information that was needed she left our package, which contains a check mind you, just sitting on the counter. I asked her if she was going to put it in the back and she was just like "oh it's fine there." Well today I get a phone call saying that I did not provide enough information and our package didn't get delivered overnight like it was supposed to. They had our package for over 24 hours and didn't realize there was a problem until after it should have already been delivered. When I called to give them the information the employee stated that it was my fault for neglecting to give them the correct information. This is the same woman who we delt with in store and whom I asked if that was all the information she needed. She said that "according to google maps my package cannot be delivered because that address is a duplex and packages cannot be delivered to those whithout A or B addresses." I'm sorry but I live in a duplex currently and I have had plenty of packages delivered via UPS without an A or B address. I told her this and I gave her the other information she requested. I asked if our package would be delivered on time and she simply said no and hung up on me. I'm sorry but that is unacceptable to treat customers like that. Just because you don't like your job or you have a problem that does not give you the right to treat or talk to me like I am at fault for your mistakes or problems.

UPS driver refuses to drive through my gate and deliver packages to my front door.

I left a note on my gate instructing the driver to deliver at front door. I observed him go near the note and not even acknowledge it and proceeded to put package over the gate onto the ground.

That evening I went on UPS web site and requested on their form where I wanted the packages delivered and the code to my gate. I even spoke with a representative and she assured me it would be addressed.

8/7/17
Another package came and the driver again left it at the gate. It has been raining quite a bit and I don't want my packages damage by rain or by being thrown over the fence. I ordered a hoverboard and had to send it back the next day due to it malfunctioning. When I called the company they blame UPS for improper handling.

8/8/17
I contacted UPS again and spoke with Ms. John and was very dissatisfied. These are her comments.
The driver is new. My comment so he can't read the request.
The driver doesn't have enough time on his route. My comment I pay just like everyone else.
The driver can leave the package at his discretion. My comment, so he can leave it at the corner that's near my house.

UPS was given my code and now I'm concerned that the driver will either share my code out of spite or use it to get even because I complained.

I am complaining about a woman that answered the store for the UPS that says she was a manager rude very rude. I called to see if you would pick up my package and she had said she'd we don't do that which was OK with me but then I asked her would you happen to have a number of the action of the actual company who would come pick it up and she said" it's like the one 800 number !" So I let these comments a complaint to that store here to find out it was her so she starts texting me these things kind a like fighting via text how rude is that really that's your manager that's who you have running the store somebody needs to talk to her the store number is 2801 then she proceeded to send me these taxes which I'm going to copy and paste on here she says she's giving me information no she did not give me information I just said OK thank you which then I was a little pissed off so I wrote this little letter which was supposed to be to somebody else not herself again to get nastier with me .. I tried to upload the video of the text messaging but for some reason it wouldn't do it so someone needs to talk to the manager and tell her you do not speak with your customers like that and just because she put something to text doesn't make it so she just covered her but now makes me so angry and I'm usually not one to open my mouth but that was very rude and then when she started texting me these things stating that she could help me blah blah blah blah blah it made me a little bit more angrier was she supposed be taking care of us we are the ones that give her her job I mean seriously not being as rude as her she did not help me whatsoever I just want to let you know that that makes me angry that she tried to make it seem that she did

1Z7580EV0306400378
I have been waiting for this box since Saturday. We live on a county island and I have a business that receives 5-10 boxes a day for the the 12 years from UPS and now all the sudden they say my address is in correct. Why the hell the driver if he is new to the area can't call me since my cell number is on every shipping label box is beyond me. I watched him Saturday come down my dirt road and turn around 2 houses from me and go back out. I was waving my arms my neighbors had a roof company on there roof that was yelling at him to stop. I have had my Vendor that ships to me call them every 4 hours yesterday and last night (Monday) they put in the notes again for the 2nd day in a row that it is a wrong address. It a crying shame there is not more competition that I can use. My supplier only uses them. Very dissatisfied and you can't get a hold of anyone.

UPS customer service is a joke! They were supposed to call me to pick up a large deck furniture set I was returning but instead came out without calling and I wasn't home. They left the labels but when I called them said that I would have to pay them to come get the packages. Spoke to supervisor MARIA who said that it was my fault I wasn't home and nothing they can do about it. My choices are pay them, get the items to a UPS location or flag down a UPS truck driving down the street! To schedule a new pick-up I was told that I would need to be home from 8am to 8pm Monday through Friday! WTF? FED-EX please save me!

my tracking # k2315437728 was dropped off for shipment to Hawaii. Inroute, my package was destroyed and misplaced for 2 weeks while I desperately tried to locate it. then it showed up on my doorstep somehow. for the 5 days, we the vendor and the customer have tried to get ups to resolve there screwup to no avail. Everyone on the ups end is always very apologetic but the problem persists. All we ask is that ups pick up the package and deliver it without further burden to the vendor or customer. Take responsibility for your screwup and do right by your customers
Noel McCully

I had a package that was supossed to be delivered to 2146 Hwy 2227, Somerset, KY 42503. It was not delivered to that address. It was delivered next door to 2370 KY 2227. (Leslie's Tires. Phone [protected].)
This package was from Cigar International and was $75.00 Value.
I tracked the package online and did not recognize the signature of WYATT.
I had to call Leslie's Tires and see if it was delivered to them. The tracking number is 1ZEW96780306530414.

On July 11, 2017, I placed two separate orders for 5 items through Amazon.com. Both orders were submitted to have the shipments delivered to my home address: 5 Beehive Place, Apt M, Cockeysville, MD 21030.

Amazon assigned one UPS tracking numbers for both orders: 1Z21F58E0349485604.

Of the five items ordered, one was noted as being "undeliverable" due to "address cannot be found." This seems unlikely, since I receive between 3-5 packages a week through UPS. They know were I live.

For the other 4 items, Amazon noted that all were delivered on Wednesday, July 26, 2017, to Lexington, KY, US. This address does NOT coincide with the delivery address noted on the orders.

Today, I contacted Amazon about both orders. Where inventory remains available, Amazon is working to send me replacement items. They also confirmed that none of the 5 items was "returned" to Amazon - especially the one noted as being "undeliverable" to my home address.

I bring this to your attention because something is amiss at the Lexington, KY, address/location area for UPS delivery or distribution. Because I order online almost exclusively, I know the UPS drivers and regional staff in the Sparks, MD, location. I am convinced that these items never made it to Sparks, MD, and that someone in the Lexington, KY distribution center stole these items and chose to place any acceptable notation on the tracking log.

I would like to place a formal complaint and will seek possible criminal charges, if my complaint can be prosecuted in the applicable jurisdiction.

My continued trust in UPS is contingent on the company's ability to consistently and regularly deliver packages. Because of my work schedule, I rely almost exclusively on home delivery, and UPS has been, until now, a trusted partner. This example, while an anomaly, forces me to reconsider UPS as a choice delivery package company.

Sincerely,
Karen S. Park
5 Beehive Place, Apt M
Cockeysville, MD 21030
[protected], cell
[protected]@aol.com

UPS came barreling down my driveway at about 20+ miles per hour and ran over my dog. Did not even slow down or stop!
UPS has told me that their insurance company would call w/I 24-48 hours...it's been 4 days now and no call. My dog is in the hospital and the bills are mounting.
I think they are very irresponsible for not contacting us in a timely manner. If no call on Monday. I will be calling an attorney.

My bank is trying to send me a replacement atm card which was to arrive yesterday. Instead ups sent it to the wrong town. Then sent it to a town 300 miles from I am at. Now they tell me it will be delivered by 7pm which will do me no good . When i called ups they lied and told me it was my fault though the label has the correct town printed clearly.

This in reference to my undelivered Walmart package with tracking number 1ZY76Y60326350511, which was out for delivery on 07/26/2017. However, it never arrived as the driver stated on the web site "recipient unavailable". He arrived at my housing complex empty handed and stated to my granddaughter that my package would be delivered the next day. He NEVER attempted to make a delivery to me. The real problem is that this is the third (3) time this situation has occurred. He submits erroneous delivery statements to the website in order for the next driver to make the delivery. He clearly disrespects his employment with UPS with no regard to customer service and severity of the consequences imposed on the recipient. I receive packages from UPS on a regular basis so I'm fully aware of the procedures for tracking packages. Today, I am again patiently waiting for said package which is "out for delivery, 6:00 a.m.". Thanks in advance to your prompt attention to this matter!

I paid for express two day delivery service almost 40 dollars. I got my first UPS notice slip, I signed it, as the slip says, and left it taped to my door. The UPS came twice more and did not leave my package. I am signed for UPS alerts so I get a UPS alert when they came. Now I get a notice that I have to go and pick up my package as I was unavailable, even though I left a signed slip. I called UPS customer service [protected] and was told a supervisor would call me back. The supervisor called, told me to go and pick up my package, refused to acknowledge that UPS driver came to deliver and said the service is for me to pick up at a locker, which is a lie. He also refused to give me his name. The phone number that called me back was [protected].

I can send you the photographs of the email alerts

Please help me get my package or a refund from UPS

Vivian Lezama
60-15 Woodside Avenue
Woodside, NY
11377

on July 5, 2017 UPS truck hit our main gate to the estate. Driver did not report the damage, case number [protected] submitted all repair bills to 1050 bennett drive in Longwood, FL 32750, driver was aware of all the damages caused due to the fact that she got out of the truck to inspect the damages. We have been calling on regular bases with no respond.

i made sure that I was home when my package arrives as the tracking number shows it was in route. I was in my front living room from 5 to 6:50. I went outside at 6:50pm to check my package but there was no notice at my door and saw the UPS guy dropping off packages few houses down. Checked my tracking and it shows that the delivery guy tried to drop off the package when clearly he didn't. Talked to customer service and they told me their going to put a complaint and will get the delivery guy to come back. That didn't happen and now I have to wait three days to get my package. Very bad service and a lot of liars in your company as they were no notice in my door. No knock on my door. Customer service promising they will get him to drop it off again just to get rid of customers on the phone. People should not use your company as you guys let people down.

Worst delivery service I have ever had, no complaints section, no one would listen to the complaints and no explanation as to why the package had not been delivered for 3 days. First delivery suppose to arrive on 19 July never did, called customer services and he reassured me it will be here the next day as I paid £30 for next day delivery never did, received another email saying, due to bad weather I will receive it on 21 July, stayed at home all day but no parcel. Disgusted with their services.

I ordered a package, California to rural area outside of Albuquerque, NM. Was told it would be delivered on Tuesday. SOmething happened between California and Phoenix and delivery would be delayed one day. It never arrived on Wednesday. I called and talked to somebody who checked and said dispatch in Albuquerque did not give directions to our house. We have lived here for 15 years and have had all kinds of stuff delivered by UPS during that time. The person asked for directions to the house. I gave her detailed directions. She assured me the package would be here today (July 20). It did not arrive. I called at 4:30 PM and they said somebody would call me within an hour to discuss it. NOTHING HAPPENED. I called at 6:30 and they said it was scheduled for delivery tomorrow. I asked why it was not delivered today and was told they did not know. I still do not have the package and have been lied to at least three times about why or how to get it. What do I do?