UPS
reviews and complaints

On 12/8/2017, I received a package from my neighbor down the street. It was addressed to me at 5616 N HILLS DR; RALEIGH, NC 27612. But it was delivered to my neighbor at 5516 N HILLS DR. Upon opening the package, I found the contents (a nice ornamental outdoor snowman) was broken. The snowman's hat was broken in the back and both limbs snapped off. The contents were packed in foam and bubble wrap.

This is the second time I received a package from UPS with damaged contents. It appears to be due to rough handling.

Customer Services People are so rude, when is Cody and Vanessa as a supervisor, she kept talking over me and i called customer service because my packaged didn't arrived, and they said because they couldn't get in. I been here 9yrs in this same address and never had and issue. but i guess u guys have new drivers and they are so lazy to drop off the package. I'm a disabled person and can't go and get the packaged. Vanessa saying she's the supervisor cody as a customer services never apologize for being rude i told them they were being recorded by me and they right away changed their tone on me, they got mad when i told them i wanted the driver or id # they didn't have that information. they were being smart with me in other words being a smart mouth. Today's Date is DEC 8TH 2017 I WILL LET" PIER 1 IMPORTS NOT TO DO BUSINESS WITH U! MY TRACKING #IZ89R5490327037508 THIS # I CALLED FOR CUSTOMER SERVICE [protected] THIS IS THE TIME I CALLED AT 8:29 AM I LIVE IN DOWNEY, CA

I've had numerous packages delivered via UPS and recently begin having issues with one driver who would place my package in my driveway, at the foot of my porch stairs, behind my car, and recently on 12/07/2017 drive up the street make a u turn and drive off at a scheduled delivery time as i watched ( that package was never delivered to me and signed for by another person- i've never had to sign for packages from this company before. Tracking number 1Z0476YW03923610G8) I have no pets and live in a cul de sac with well spaced homes so there couldn't have been a failure to locate the address. Even tho the company refunded my payment i'm not to keen on ordering items if they have to be delivered using UPS.

on monday dec.4th Jim(my normal driver) ran over my dog(Jade) in my driveway. i live at 827 State hwy H, Forsyth, MO 65653. my driveway is about 200 ft long. about 50 feet from the house the dogs always run out to meet everyone. Jim always drives too fast up or drive. after running over my Jade jim did not even stop, even with the yelping. i ran to the dog and jim waited at the house for someone to sign for package. he said "sorry" as he drove by on his way out. i took my dog Jade to the vet immediately. Jade had to be put down the next morning. Jim has been our driver in this area for a long time and everyone that he talks to knows how much Jim hates dogs. Jim hasnt even returned to see how Jade was.
I feel like i should be reimbursed for all the vet costs. It is not going to bring my baby back but it is the right thing to do. the total bill was $448.48. I have no way to send invoice but i can have the vet do it monday if you can let me know where to send it.
Thanks for your help
Tim Johnson
my phone # is [protected]

I have already reported both incidents to UPS and was told I would get a call back within the hour. No one has ever called me.

My first incident was when a UPS driver left 2 valuable packages OUTSIDE my office. When I reported it, I was told someone from the Uvalde, TX office would contact me. The driver not only left my packages unattended and unsecured, he forged my signature.

The second incident was when a UPS driver tossed a valuable package through the wrought iron fence at my school. AGAIN...unsecured and AGAIN, forged my signature.

I have been more than patient awaiting reply for someone, and I will not be ignored.

Forgery is a felony. If I am not contacted within 24 hours, I will be seeking legal action.

I ordered a Christmas tree from Home Depot.com it was scheduled to be delivered by UPS December 1, 2017 only half of it arrived four days late .I have been on the phone with Home Depot and UPS for one whole week I still do not have any end in sight of getting the second half of my Christmas tree due to the incompetence of UPS. I will never use UPS when it is within my power I whole heartedly think that they are incompetent and in capable of doing their job. I am sick of the excuses why my christmas is now ruined.

To whom it may concern,

Today 12/7/17 at approximately 2pm my husband and i visited the 320 E. Napoleon St UPS Store in Sulphur, La. to send back some pre-packaged text books that i had rented. We had prepaid labels on the packages and were simply needing to ship them.

After our arrival to the counter, following an attempt to ship our packages we were told that our tape "wasn't good enough" and that we needed more tape prior to sending the packages. We immediately asked the employee if she could provide us with a few pieces of tape to reinforce our packages. Her answer to our question was "no we don't do that here". We then asked whether or not there was tape available for purchase. She pointed to the wall without saying a word. As my husband looked through several rolls of tape in an attempt to find the correct tape he could not find any that was clear so he asked the same employee whether or not there was any clear tape available. She shook her head no without bothering to say a word to assist him with his question or his quest to find clear tape.

Another employee overheard our struggle to find the correct clear tape and pointed us in the right direction while she (the RUDE employee) continued to stand there and stare at us as if we were a complete bother to her.

After we attempted several times to use the tape that we had just purchased for $11.00 to reinforce our already taped package we began to have problems getting the tape to work correctly. The tape was cheap and would not tear evenly. She continued to watch us struggle with the tape while staring at us the entire time not once offering to assist.
After struggling with the tape for long enough I decided to find another employee to ask whether or not there were any other options for us to tape the packages. He immediately stated "sure we can tape that for you for $1 a package". I was immediately dumbfounded and in complete shock that an employee of a company as reputable as UPS could be so RUDE and unwilling to help a paying customer or any customer for that matter.

SHE CONTINUED TO STAND THERE WHILE LISTENING TO THE CONVERSATION WE WERE HAVING WITH THE NICE EMPLOYEE WHO OFFERED TO ASSIST US AND NEVER ONCE OFFERED US AN APPOLOGY OR EXPLANATION FOR WHY SUCH A SEEMINGLY SIMPLE TASK TURNED OUT TO BE SUCH A LENGTHY AND INCONVENIENT PROCESS! She could have offered us an explanation to CLARIFY why she said NO when we asked her for tape in the beginning.

I would like for this employee to be made aware of how horrible her attitude is, how completely unimportant she makes customers feel and how clear it is that she dislikes her job! I would also like for management to know how negatively this treatment effects UPS!

ALL shipments, especially ground service shipments do not arrive to California from Houston Tx. on time.
While it is understood that ground shipments are not guaranteed, we continually do not receive our shipments in a reasonable time frame. What should be 3 days is almost always 6-7 days, in fact currently still waiting on a shipment that is now over 7- days that appears to have barely left Houston. Nothing to do with the holidays, this is the norm. Have been told by your customer service to assure delivery, ship by air, I would hope that UPS realizes that not all shipments companies ship from vendors can absorb the high cost of air. But this seems to be the mentality UPS has. Your organization obviously has severe issues in your Houston hub. For over a year now we have experienced this continued issue, having used UPS for over 36 years, even shipping from same vendor, I have never experienced such lousy service and an attitude of not caring.

I am a resident in Newark NJ, 07103 zip code area, and for the past 2 months I have been receiving my mail after 6pm every day. I think this absolutely unacceptable! I receive emails from usps at 9am stating my mail is arriving in my mailbox and it doesn't show up in my mailbox until AFTER normal business hours and I'd like an explanation.
I have asked all of my neighbors about the delivery of their mail, and all of us are frustrated with the inconvenience of not received our mail until we wake up the following morning. Someone needs to address why our mail is arriving so late in the evenings in our area please.

On Thursday, December 7, 2017, I spoke to three UPS customer service representatives regarding a package (1ZV7855E0343677818) that was being delivered to my home. I was calling to request that the package be sent to a UPS Customer Service center so that I can pick it up at my convenience. The two attempts for a driver to deliver it were made were during the day while I was at work. Since there is not an option to schedule a delivery time for the $700 item I have purchased, I was hoping to have other options for delivery.

After waiting for over 15 minutes on my first two calls to UPS Customer Service I was told that because of the restrictions set by the shipper, they could not send the item there. I then contacted the shipper - Best Buy who after speaking to several customer services representatives there, contacted UPS to discuss options for delivery. When both companies representatives were speaking to me together, the UPS representatives was not very courteous and gave me no other option but to have someone wait for 10 hours at my house until a driver showed up with my package. I explained that this was not an option and that it should be allowed per the customers request t have it sent to a UPS Service Center.

At this, he then changed the reasoning it could not be sent there and told me that it was too large of a package to have it sent there. I informed him that I was at UPS Service Center yesterday to pick up another package (by my request) and there were several boxes larger than my television sitting on the floor of that store (Some as large as a refrigerator). He told me that was not possible and would not work with me to resolve my problem. He then disconnected from the call.

It is very disappointing that no other options were available to me, as the customer. The representative I spoke with offered no alternatives and was not interested in helping me.

While I realize this is a busy shipping time of the year, I do not understand why it makes more sense to waste three attempts of a delivery driver to bring a package where no one is home to receive it, than to have it sent to a UPS store for a customer to pick it up at their convenience. I feel as though this would be the more efficient decision for a company to make. I hear of the long hours your drivers work during the holidays especially and allowing customers to have more input would help to eliminate wasted company time.

I have since cancelled my order and therefore a resolution is no longer an option for me. This is quite disappointing. If anything, UPS should examine the limited delivery options available and provide options that are more convenient for working customers, especially in a consumer culture that has increased the amount of online shopping.

Sincerely,
Shannon Carey

Recently I've been sent an update email the morning of a promised delivery that I would NOT be getting my delivery that day but another day? !

The driver just went past my home at 6:02p. I've had deliveries as late as 8:20p the month of busy December in prior years.

This is the SECOND delayed delivery I've experienced from UPS in 3 weeks.

Unacceptable! Both deliveries were of meds that I needed the day it was scheduled to arrive.

UPS is too cheap to hire extra holiday drivers...

On Friday December 1st about 5:10 pm
UPS Driver
WA LICENSE PLATE B97139Y
(Have photos but they won't load here)

A UPS driver was tailgating me 2ft from the rear of my car 40 mph on international blvd north bound left lane from S. 170th to S 166th. In the city of Seatac

A suburban suddenly turning left in front of me from international blvd south bound left turn lane caused me to hit my brakes and the UPS driver that was tailgating me almost hit me and have to serve suddenly & violently to avoid hitting me but almost hit another vehicle.

When I held down my horn for a few seconds the UPS Driver flipped me off by sticking his fist OUT OF THE DRIVER WINDOW with his middle finger EXTENDED .

He was then speeding and strattleing two lanes all the way to 160th. His next delivery was at an Administrative bldg.

Ups drivers are speeding on cavendish crescent at an alarming rate...3-4 times a week. There are children, pets and seniors walking all the time on this street and your drivers are driving 70-80 klms an hour at all times of the day. This needs to stop. We have contacted the police, so talk to your drivers before someone is hurt or worse. You hire good drivers but a few of them make it look bad for all your drivers. Please advise!

DO NOT SHIP WITH UPS - absolutely the worst service ever. I was supposed to receive a package on Tuesday, then it was changed to Wednesday. On Wednesday, I still do not have my package, so I called UPS customer service, they had no idea where my package was and why it was not delivered, but recommended to put it on hold and go pick it up at UPS facility in Seacaucus NJ. Not sure why I am paying for shipping, if I have to go pick it up, but since I needed this package by Thursday morning, I agreed to go. So on Thursday morning, I called UPS again to confirm that my package was ready for pick up, they confirmed it was. I went to Seacaucus NJ and surprise: they couldn't find a package. I spent almost $100 for cab rides! As of now, still no package. And I am leaving for Europe today (Thursday) and have no gifts to bring with me.

I call today about package 1Z2E951W0300002742 to see why u guys was 1 day late with my package your csr was extreme rude he didnt want transfer me to superviser about the situation he was just reading off the screen it my son bday today and i suppose have the box since yesterday he was laughing and he put me hold for 15 mins and i currently waiting as i write this bad for bussiness im never using u guys again

On December 6th, 2017 I was supposed to receive a delivery. I checked my phone throughout the day to see if my package was delivered. Around 3 o'clock I arrived home and notice my package was still not delivered. I sat in my living room with my mother as I waited for my package. Around 4 o'clock I checked my app and it says my package was delivered. I checked my front door and back door and did not see a package. I immediately went outside and looked around my house and no package was insight. I called customer service who called the driver and said the package was delivered. How could you deliver a package and not ring the doorbell or knock you simply leave it at the door when there's a car parked in the driveway. This is my third time making a complaint and instead of you guys talking about how you can compensate me, everyone I talk to defends the driver that he delivered my package. It is a known fact that you guys drivers STEAL! I am so disappointed in your service and as someone who works in customer service I know good service and very BAD service!

12/6/17
I understand this is the busiest time of the year for shipping companies and you may not have enough delivery trucks.

UPS delivery guy using a non standard delivery vehicle, I noticed him in my drive fairly close to my open shop garage door. He had already gotten back in his vehicle and he noticed me walking toward him. He got out and that is when I saw he was dressed in brown. I informed him that his vehicle needed UPS signs on the sides and back, he had already told his managers of the need for signs. If he had not gotten out of the vehicle and spoke with me I would of called the law that a vehicle was backed into my drive.

1za4y358yw10257709 this package has not been delivered is not at the customer pick up center either ups phone app is inaccurate with it's information then they tell me the driver "franie" has the package and it will be delivered today and not at the service center for pickup because they missed the hold and left it o. The truck. This pa page was supposed to have been delivered sure post but I escalated it to ups for 3.50 usd and I have spent over 2 hours at the 70508 service center and well over 3 hours on hold at the 1800 number. Enough is enough where the hell us my package that I paid for and your lousy company has lost? I demand and deserve the same service provided to businesses not to be given a 100% bull [censor] different answer on every single attemp to pick up or call. This is ridiculous and I will be posting this and your response to every single source possible to let other VICTIMS of UPS lousy customer service! My next call is to my local news so they too can broadcast the debacle that your company is.

UPS license plate RAD-803
I was coming up to a Red light in the far right lane at union and 2nd. I was coming in to the middle lane going around someone doing 20mph in a 40mph zone and the driver of the UPS vehicle was in the far left lane and with no blinker cuts me off at the red light to where I had to lock up my breaks. Then he rockets off when the light turns green and drives 50 mph in a 40 mph area.

UPS South Africa is a complete joke - but not in a funny way.
I paid a small fortune to have an item shipped from the USA because UPS guaranteed delivery on 4 Dec. The package has been sitting at UPS Johannesburg hub since Sat 2 Dec. There has been absolutely zero communication / feed back from UPS concerning the hold up. It is extremely difficult to bet through to the customer service help desk - the phone just rings or gets picked up and immediately hung up again. When someone answers eventually, they are incapable of offering any help. I checked online and this seems to be the norm - customers complaining about the lack of service, sometimes waiting weeks and even longer for packages to be delivered, customs fees being inflated, etc..
Horrifically bad service from UPS South Africa - don't use them ever.