SUBMIT A COMPLAINT

United Parcel Service [UPS] / constant drop off at address inconsistent with address on package

Grand Terrace, CA, United States

Our location has several addresses which are separate entities and becomes inconvenient and could lead to lost packages if not delivered to the correct addresses.

This is has been a continuous battle with your driver(s) who claim that they have instructions to drop off at a different location when our office at 12745 Oriole is closed. There has been no such instruction and if there is, it should be rescinded. They may leave the package at our doorstep.

Our addresses are:
1. Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313

2. St. Junipero Serra House of Formation
12725 Oriole Ave., Grand Terrace CA 92313

3. Vocations Office - Diocese of San Bernardino
12716 Oriole Ave., Grand Terrace CA 92313

In one incident, your driver was informed that he was delivering a package(s) to an incorrect address and he rudely said he had instructions to deliver there when the other office was closed.

Please remedy this situation for us because we do not want to lose or suffer delays of any of our UPS deliveries and it is inconvenient when our offices have to constantly call each other regarding misdelivered packages.

I thank you.

Jose Luis M. Crespo
Pastoral Coordinator
Christ the Redeemer Catholic Church
12745 Oriole Ave., Grand Terrace CA 92313
[protected]

Jo
Sep 20, 2017

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