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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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8:57 am EST
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UPS on time delivery

I shipped a package on Friday, December 15th and dropped off at UPS location early afternoon. Used Next day air service to be delivered on Saturday, December 16th by 8pm which was generated date that I paid for. However, it is still in transit Monday, December 18th and has not been delivered. When I called ups customer service they are very rude and said it had a 1 day transit. If it would have told me that at the time I purchased the label I would've picked another way. It said it would be delivered by Saturday which was the reason I paid for it. UPS customer service are not helpful. They said there is nothing they could do even though the package I shipped to be delivered for Sat. still was not at the proper delivery address. Then proceeded to tell me several excuses as to why it may not be there. When I pay extra to ship something next day that is what I expect...NEXT DAY! I will be sure to use FED EX for my future shipping needs. UPS does not deliver on time and customer service are very rude and not helpful!

1Z98594E1317097090

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6:34 am EST
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UPS delivery

I live 1/4 mile down a dirt road in New England in a university town. A recent snowstorm left 2" packed snow and ice on the road, but not so much that you can't drive down it. FedEx and USPS seem to have no problems with the road.

UPS, apparently won't venture down the driveway. For the last 5 days, I get an email (I'm signed up for "My Choice" which sends daily email notifications) that states "An emergency situation or severe weather condition has delayed delivery" with delivery being rescheduled until the next day (and the next day and the next day). It took me awhile to figure out that the severe weather condition was likely the driveway. So my packages seem to be traveling the byways of New Hampshire but at this rate they won't be delivered until the snow melts (Spring).

Out of frustration, on Saturday, I called them and asked them to hold the packages at the nearby customer service center - and they said "Sure, you can pick it up Tuesday. " Tuesday? This was Saturday? When I complained, they said, that they cannot remove the packages off a truck in less time.

Customer Service, is polite and friendly - just inept.

I hate this company.

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3:30 pm EST
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UPS bad driving

I'm not the type of person to file a complaint about bad driving behaviour since I'm not all the time an example but this one really worth to be notified.

I leave in Ivory Coast in Abidjan for now 4 months and driving around here is really something. Nevertheless, the UPS truck that pass me Saturday morning win all prices for horrible/ terrible driver. From the far right, cutting 3 lanes just in front of me, to double the next car to my left from the opposite coming lanes to come back zigzagging to the far right and then drove over the sidewalk to skip another car and then I just lost the crazy UPS guys...

This was Saturday, December 16 at 07:27 on the VGE direction east just before the airport roundabout, immatriculation 4925RH01. Hopping this complaint will find his way to the proper managers in charge so action can be taken against these drivers that stained good American companies.

Regards,

Patrick Caron

Sent from my iPhone

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8:31 pm EST

UPS ups ground

UPS is, by far, the worst shipping company available.

This is a long story, but let me begin by saying that of the all of my UPS deliveries in the past month have been late. Keep in mind that Amazon is the shipping company for these packages, which means everything is supposed to be getting to me in 2 days, the latest.

I ordered an item to come to my apartment for Friday, December 15th. I'm a student and I needed this item before I went home for my Christmas break. On the Friday of delivery, it began to snow a little. That didn't stop companies like USPS or Fed Ex, which both made deliveries that day. Since I got my USPS package, I assumed the same would be true for UPS. However, it was getting late and my package still wasn't in my hands. I called UPS and asked to make sure everything was okay, and they told me everything was fine, there were no delays expected and the item would get to me on time. After a previous bad experience, I knew to contact UPS before 7pm if an item was delivered on time. They again told me that everything was going to be fine and I needn't worry. Well, at 9:56, I get a notification on my tracking number that my item can't be delivered. I'm furious of course because they assured me twice that my item would be there when it was supposed to, then it wasn't, due to a weather issue that wasn't an issue for anyone but them.

So, knowing that my item is not only late, but I was going home Sunday, I called UPS furious. I let them know very sternly that my package needed to be in my hands by the end of the day. The first person I spoke to told me that because of how UPS was functioning for the holidays, I would get my package on Saturday. I said "but my shipping info isn't updating" and the rep told that I would still get it Saturday. Several hours go by and still no update. So I called again, and still I'm told I'll get it Saturday. It's now almost 4pm and guess what? Nothing, no update. So I called them again. This time, I'm told that no, they aren't doing Saturday deliveries, and that I am not going to get my item until Monday. So now I'm really mad, because this guy is telling me the exact opposite of what the previous two people told me. So I demanded to speak to his supervisor. Now, his supervisor at first was great. The guy spent over an hour speaking to the rep at the customer center to try and get someone out to deliver my package. What happens? Well, everyone decides they don't want to do an extra delivery. So he goes out on a limb and asks if I can pick up the package. They say yes. So he tells me this, but I'm skeptical. It's now way past 5pm, the time when the center closes. I tell him this, but he responds by saying that someone will definitely be there to give me my package. As soon as I got off the phone, I got into an Uber (paid about $10) and it took me less than 15 minutes to get there. I leave the car, and the customer center is closed. I go up to the security guard and ask her if anyone is there. She's calling numbers and whatnot, and no one is available at all. Which means that the customer service manager at the facility decided that 15mins was too long to wait to give someone a package they have been fighting for all day, or the person I spoke to completely messed up. I stood out in the freezing cold for almost 2 hours trying to get someone to get me my package. Eventually, I had to give up because no one was coming.

UPS really screwed up today. All day UPS has done nothing but manipulate, feed me lies, and send me running in circles. I wasted my time, money, patience on them, and no one there could care any less. I spent almost the entire day yelling, but I ended the day in complete tears. And at the end of the day, I really end up suffering because now, I can't go home to see my family like I wanted to. My life now revolves around UPS. This was such a stressful, awful experience. I will never, ever, ever use UPS ever again. I will never recommend them, and I've launched formal complaints against them all day today because of this experience. I feel really bad for anyone else who used UPS this holiday season. I just hope that your experiences end up better than mine.

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1:17 pm EST

UPS package delivery

I received notification that my package had been delivered per tracking number 1Z89F5650357925857 at 11:13 am on Thursday 14 Dec 2017 but the package never arrived nor did the driver ever arrive in the neighborhood. The package was shipped from the UPS terminal located at 8330 Sweetwater Lane Houston, TX. The original address for the package was 5701 Rivertree Lane Spring, TX 77379 but the package was actually delivered to 22803 Lain Rd Spring, TX. The clerk and the driver changed the address without notifying me and my number was on the shipping label to be notified if there were issues. I am requesting that my property be retrieved and delivered to the correct address of 5107 Rivertree Lane Spring, TX 77379. I have called customer service 5 times in regards to this matter and I keep getting told that someone would call me back within 3 hours and I never received so much as the first call.

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Update by CMajor
Dec 16, 2017 1:19 pm EST

I received notification that my package had been delivered per tracking number 1Z89F5650357925857 at 11:13 am on Thursday 14 Dec 2017 but the package never arrived nor did the driver ever arrive in the neighborhood. The package was shipped from the UPS terminal located at 8330 Sweetwater Lane Houston, TX. The original address for the package was 5701 Rivertree Lane Spring, TX 77379 but the package was actually delivered to 22803 Lain Rd Spring, TX. The clerk and the driver changed the address without notifying me and my number was on the shipping label to be notified if there were issues. I am requesting that my property be retrieved and delivered to the correct address of 5107 Rivertree Lane Spring, TX 77379. I have called customer service 5 times in regards to this matter and I keep getting told that someone would call me back within 3 hours and I never received so much as the first call.

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7:06 am EST

UPS not receiving payroll on time.

My wife works in Jefferson Maine at Damariscotta Lake Farm Restaurant . She gets paid on Friday when UPS delivers the payroll .LAST week, she had to wait all the way until Monday eve to get it . A week later it's happened again, witch was yesterday .Our bank is open on Sat. We usually deposit her money today. We have automatic payments coming in all the time. I hope nothing bounces .I would like to see how a UPS worker would respond after not getting paid on time. This is the 3rd time this has happend to her, not getting paid on time . I was going to do some groceries today because were low on food . Cant do that either . We also have a 9 year old daughter . If our Bank account goes into the black, I would appreciate UPS covering the damages . Other wise I feel we have a good case to retain a lawyer and put forth legal action against UPS. Mary CHRISTMAS

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5:40 am EST
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UPS pizza from taste of chicago

Ordered 2 day delivery on Tuesday, Dec 12 evening, package was picked up by UPS on Wednesday, Dec 13 morning and was in Roswell Ga on Friday morning Dec 15, but UPS will not delivery it until Monday morning, meaning the food will be spoiled, and they will not let me come and pick it up on Saturday Dec 16 when there is a good chance the food is still good

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12:09 am EST
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UPS non-arrival of package

Hi,

My colleague and I bought carpets from turkey worth more 7000USD and the carpets were shipped to Saudi Arabia by the shop. The package arrived in Riyadh on November 21st. Unfortunately, I was not made aware by anyone that my ID was needed to get customs clearance. On November 19th and 28th, I received sms from UPS asking for my ID. Unfortunately, since I was not expecting such an important request to be done through SMS, I did not check my SMS. When I accidently noticed the SMS, I immediately clicked on the link and sent my ID.
On November 28th, I wrote to UPS customer service asking about my shipment. Unfortunately, I wrote to the UK email. They forwarded my inquiry to UPS Saudi Arabia. After 3 more emails from them, I finally get an email from Mr. Khaled Sami asking for my ID.
"Dear Rachel,

Kinldy provide us with your ID copy to clear the shipment from customs .

Khaled Sami
CS - CP
Kingdom of Saudi Arabia

P.O. Box 63682
Riyadh 11526
Kingdom of Saudi Arabia
Tel: +966 [protected] Ext 221
Fax: +[protected]
UPS Saudi Arabia Hotline: [protected]
Email: [protected]@ups.com
www.ups.com
No other explanation was provided. I sent him my ID but I also took the opportunity to voice my displeasure for the delay and enquiring why it took so long for them to contact me. Mr. Sami offered me no apology or explanation but wanted my phone number so he could justify and assure me that UPS Saudi Arabia did everything. The next day, I received a call from Mr. Mohammed Zakir on December 5th asking me if I received my package and then proceeded to ask me for my ID again. He informed me that it would take 3 days to clear customs. It's been a more than 1.5 weeks now and there is no news. Since November 5th, both men have made no effort to reply to any of my emails. The tracking status have not changed since Nov. 21st. I tried to call them but their numbers are not direct numbers.

I am concerned that I will not receive my package in time before I leave for the holidays on December 22nd. I will be away until Jan 13th.

Regards,
Rachel Abraham

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8:16 pm EST

UPS damaged boxes

I ordered a 4-piece wicker set from Apontus, a Walmart affiliate company., On 11/25/17. I placed the order online through Wall-Marts. I received the order on 11/30/17. When the 3 boxes arrived all were damaged. I refused to open them and called Apontus to make them aware of the situation and requested RMA' for each box so that I could return them and get a refund. Apontus had me send them photos of the boxes before they would give me RMA postage. After reviewing the photos they denied me return postage stating I had to pay return shipping costs myself. I proceeded to go on UPS website to order shipping labels. The toil costs was approximately $340. The UPS driver pickup the 3 boxes to be returned to Apontus on 12/5/17. Anita's accepted 2 of the boxes of which the 3rd box was delivered 10 days later than the first two. UPS notified me that the one box was being returned because the content was damaged due to my improper packing of them. I informed UPS that I never opened any of the 3 boxes. And that I had reported to Apontus the same. However, UPS refused to honor my damage claim against them due to their damaging the box while in their custody. The one box was returned to me on 12/15/17 in very damaged condition. The UPS driver was shocked about how damaged the box was. I called UPS about this and they refused to take ownership of the damaged box and told me they were denying my damage claim.

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7:09 pm EST
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UPS ups delivery service

On 12/15 at 7 30 pm the driver came to my apartments Park at Portfino. My address is 1809 Princeton Lakes Drive Apt 410 Brandon Fl 33511. I walked outside and saw the ups truck was down the street and because I am tracking my packages I knew it would arrive today. Something told me to open my door and the package was outside at my neighbors house whose door #is 412. You can see clear as day because it is lighted my door number is 410. No knock or nothing just thrown by my neighbors door. What bother me is what if I wasn't home and it was token because it was in front of their door. I have packages coming here all week that needs signatures from now on. So what's going to happen then, a note will be left on someone else's door for my package. This really upset me as the news talk about everyday how people are stealing packages from front doors and to have it thrown at 412 when my door number is 410 literally next door.

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6:56 pm EST
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UPS customer service representative lying about guarantee

What is your question or comment? I was supposed to receive a package on 12/12/17. The driver claimed no one was available, however I was home all day and no delivery was attempted. The following day again it stated it would be delivered before 2:3O PM. No delivery was attempted. I called customer service and requested that the package be delivered to UPS store. The customer service representative "Frank" stated he guaranteed it would be at the store by 1:00 PM 12/15/17. The package is not there.

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6:05 pm EST

UPS delivery drivers

I have had a couple orders delivered to the wrong address. Today I waited so the driver would no just leave the package outside even though someone is always home. Driver was not courteous telling my spouse package was not ours then when I went outside package on the ground. I use Amazon site often. I expect package to be delivered too my door divers have direct access to my house no need to just drop them outside. Things may come up missing. 1ZA55Y190355777101 tacking number

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10:32 am EST
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UPS temporary drivers for the holidays

Our two regular UPS drivers know this neighborhood like the backs of their hands. But as soon as the Christmas shopping season started, UPS turned everything over to a bunch of kids in unmarked white trucks. And these amateurs are horrible.

They lost one of my packages, but on two separate days told their UPS bosses they had delivered it to our house (nope). Then UPS told us it hadn't arrived because no one was home to sign for it (nope, we were home and the item required no signature).

Nationwide, the UPS excuse is that Americans purchased too much online and caught them off-guard. Seriously? You're the largest shipping company in the U.S., home of Amazon, and Wal-Mart with it's new online strategy, and you're caught flat-footed because people are buying online a lot? Wow.

If I were on the company's board of directors, I would be calling for heads to roll.

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7:38 pm EST

UPS failed delivery of item

On 12/10 I placed an online order with Kohl's. Com. I was expecting delivery of the package On 12/15. however on 12/12 I received delivery confirmation it was delivered that day. Only problem was I never got the item. The delivery address is my parents house and they were home at the time. They did observe the ups driver in his truck and observed him scanning packages from his truck. Only one other package was delivered that was expected and it wasn't this particular item. I've already worked with Kohl's to submit a request to you to find out where my item is. In the meantime I've contacted ups to be proactive in locating it since I'm told it takes 48 hours to get a response. It's been 48hrs and I am no further than on 12/12. I don't understand why your company won't submit something to have the driver check his truck or track down the item in the meantime. He clearly either gave it to another house by mistake since he scanned them all in advance or he left it on his truck. Instead I keep getting told there is nothing that can be done until you get a request from Kohl's which was done two days ago. This is a Xmas gift and I now have to spend more money to reorder it to ensure it gets here by Xmas . I understand it's busy this time of yr, but they shouldn't be pre scanning anything until those items are left.

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BA23
, US
Dec 15, 2017 7:09 pm EST

VERY DISSATIFIED

0N 12/9 I PLACED AN ONLINE ORDER OF WHICH I WAS EXPECTING THE DELIVERY OF THE PACKAGE ON 12/13 AS INFORMED. ONCE I RECEIVED CONFIRMATION THAT THE PACKAGE HAD BEEN SHIPPED ON 12/12 I RECEIVED NOTICE FROM UPS THAT THE PACKAGE WOULD BE DELIVERED ON 12/13. WHLE OTHERS IN THE NEIGHBORHOOD WERE RECEIVING DELIVERIES, UPS CONTINUED TO RESCHEDULE MY DELIVERY EVERYDAY. UPON CALLING CUSTOMER SERVICE TO SPEAK WITH AN AGENT, I WAS INFORMED THAT THE PACKAGE WAS OUT FOR DELIVERY. I INFORMED THE AGENT THAT THIS IS WHAT THEIR NOTICES STATED EACH DAY, BUT BY 10PM I WOULD RECEIVE ANOTHER NOTICE STATING THAT THE PACKAGE WAS RESCHEDULED FOR THE NEXT DAY. ENOUGH WAS ENOUGH WHEN ON 12/14 I OBSERVED UPS LEAVING FROM NEXT DOOR AND ABOUT AN HOUR LATER I RECEIVED A NOTICE THAT MY DELIVERY WAS RESCHEDULED FOR THE NEXT DAY. I CANNOT BEGAN TO UNDERSTAND WHY YOUR AGENTS ARE SO UNPROFESSIONAL IN THEIR COMMUNCIATION WITH CUSTOMERS. WHY WOULD THEY STATE THAT UPS WORKERS ARE NOT COMPETENT ENOUGH TO PERFORM THEIR JOBS DUE TO HUMAN ERROR? AS THE AGENT EXPLAINED, WE SCAN THE PACKAGE EVERYDAY BUT WE DON’T PUT IT ON THE TRUCK. THEN YOU TRY TO GIVE ME AN OPTION OF COMING SOMEWHERE TO PICK THE PACKAGE UP. ALTHOUG IT MAY BE A BUSY TIME OF THE YEAR, CARELESSNESS AND SARCASIM IS NOT AN APPROPRIATE WAY TO HANDLE A SITUATION. IF ITEMS ARE SCANNED, THEY SHOULD BE DEILVERED AND UPS SHOULD NOT PROVIDE FALSE INFORMATION TO CUSTOMERS JUST TO GET THEM OFF THE PHONE. YOU ARE IN A SERVICE BUSINESS, IF YOU ARE NOT HAPPY WITH YOUR JOB, QUIT AND ALLOW SOMEONE ELSE THE OPPORTUNITY.

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6:51 pm EST
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UPS temporary delivery drivers you are hiring!

My name is William Michael Brown. I am an Amazon customer and receive regular deliveries from them (and other companies) via UPS. My address is 2121 Peralta Street, suite 121, Oakland CA 94607 USA. Phone is [protected].

At 2:30pm today, 12/14/17, we found a uniformed UPS driver (not our regular guy) and an un-uniformed assistant in a rented blue Budget truck parked in the middle of the one-way street that passes in front of our building. The plate number on the truck was 2RO116 (might have been 2RQ116 or 2R0116). You can see this plate number if you zoom the first
photo I've attached. They were blocking the entire street and delivering Amazon packages to the *driveway* entrance to the parking lot behind the building, instead of to the front entrance of the building, about 60 feet behind where they were parked -- but clearly visible to anyone looking for the entrance). When we complained about the street blockage (we couldn't enter our own driveway, proceed past him or back up -- the street is one way), the uniformed driver told us to, and I quote, "[censor] off". We then saw his assistant dropping the packages on the ground in the driveway. When we complained about that, he still refused to move the truck, refused to identify himself, told his assistant to grab the two packages from where he dropped them, and to get back into the truck. When they were done, he drove away. I've attached photos of the truck, front and rear, but was unable to get a clear photo of the driver, which he made sure to avoid.

This is the second time this has happened in a week; I found a UPS-delivered package next to my mailbox last week, which a neighbor had found in the driveway and thoughtfully brought it. Our regular guy who delivers to our building is a peach. But you need to ditch the guy in this truck and never hire him again.

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Update by willibro
Dec 14, 2017 6:52 pm EST

Not Oakland Arkansas, Oakland California.

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4:09 pm EST

UPS delivery

On my last package that required a signature, UPS changed the delivery date three times, and then when it was finally delivered the driver did not bother with a signature for the $1000 item.. Now I have a medication that requires a signature. They have changed the delivery date but not updated any of the tracking info for the last three days.. Its supposed to be delivered by the end of today but it doesn't even show having arrived in the area. Does UPS think we can stay home for days at a time to sign for a package that we can't count on coming.. current tracking no is
1Z04W5154210679198

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One fight at a time
, US
Dec 18, 2017 7:38 pm EST

I was having trouble with UPS delivering packages without getting signatures. Pharmacy assured me that signature was required. I actually contacted UPS's legal department. They were very "Johnny on the spot." I was impressed with their legal team. It turned out the pharmacy wasn't sending it signature required (which they are supposed to).

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8:31 am EST

UPS ups delivery

Yesterday around lunch time the UPS driver brought the company CEO a package ordered from Amazon. Instead of bringing the package to the office, the driver placed the package in the small side office of the plant manager and signed the CEOs name to the delivery. No one knew the package had arrived. When the CEO tracked it, it showed a signature of his last name that he did not sign because he was not here. The office spent an hour hunting for this package this morning before discovering its location. This is a business with the main office clearly marked so there was no reason for this. We always receive deliveries in the main office. Failure of the driver to properly execute the delivery caused a loss of time for the office staff and headaches for everyone. Please make sure your drivers deliver packages to where they are suppose to go and ask them not to forge a false signature on deliveries as the office staff is here to accept and sign for the packages.

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8:32 am EST

UPS packages delivered to wrong address. every time.

There are two houses on our 80 acre property, with two separate addresses. 24115 and 24117, every time a package is delivered to me that should be to the 24117 address, it gets left at the 24115 number. It could be that my neighbor is telling them to leave my packages there however, because of this sometimes I wont find them for weeks at a time and they have already been opened. The house numbers are clearly different so I don't understand why this keeps happening.

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8:09 am EST
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UPS shipping charges

Sending a small package from Italy to Thailand via ups websites was 39 euros, for the exact dimension of the package (the weight was 300 grams so the dimensions was used for the shipping charges).

As I was tricked with the automatic PayPal payment I did not noticed I agreed to, I was charged 66 euro after the shipping departed.

The package I sent was 15 cm x 12 cm x 4cm, I was charged for a package of 30cm x 24 x 4cm ... now to open a complain you cannot use PayPal as the automatic payment was on, you have to call them somewhere in the world at their will, I spoke with Johanna Doe in Ireland (very stressed) with Mohamed in Tunisia and with anther lady who just close the phone on my face...

You need to have a photo of the package and of course I do not have it... who take a photo of the package before sending?

Even if it happen you have one, probably after you sent it they will say it's not possible to measure the dimensions, in any case they do not use emails for these things, only fax... who has and use a fax in 2018?

End of the story, they robbed me of 17 euros... so my suggestion is STAY AWAY FROM UPS if you can, MAKE SURE you do not have automatic PayPal charge activated if you are forced to use these trolls!

5 December 2017

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1:57 am EST
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UPS ups delivery-failure to ring bell to notify of package delivery.

Thus far for the last 3 deliveries late in the evening (8:00 p.m. +) and sometimes during day hours, UPS Driver have not taken the time to ring our bell to alert occupants (Senior Citizens) of package delivery even though it is holiday time and packages are constantly stolen from front of houses.

What I am requesting is a courtesy doorbell ring when there is a delivery.
Not just leave the package, inviting thief during holiday times.

Thank you,

Goldie Pitchford
3914 Eagle Rose Street
North Las Vegas, NV 89032
[protected]

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Contact UPS customer service

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.