UPS
reviews and complaints

Ordered a package from Amazon. Followed tracking on UPS website. Package was reported as delivered "left at front door" and it also said signed for by "REL 91Y". There is nobody at my residence by the name of REL 91Y, and besides why would the driver report the package "left at front door" and give a fake name of a person who signed for it. I don't believe the package was ever delivered. The package contained expensive items and it is my belief that the package was stolen by the driver. UPS has refused to give the name of the driver in Fort Myers FL, yet they claim they can track the package through every step of the process. I'm out money, time, and inconvenience because of uncaring drivers with UPS. Why are they allowed to get away with this? Why doesn't UPS management do something? It's almost like UPS drivers are not held accountable for their work. They lie about what they do, and cause inconvenience but nobody at UPS cares. So frustrating that they are so untouchable and customer service is HORRIBLE. They just don't care. All they want is your money. Once they get your money they don't care about you, because you have no recourse. I'm currently in the process of getting the drivers name and going to have my attorney send UPS a letter specifically naming this individual. It is now a matter of principle and I am going to make some driver an example. Not only will I go after UPS but I will legally go after the driver.

July 20, 2018 Received at 12:54 PM a damaged package that looked like it had just been opened and quickly retaped with clear taping. I answered door in less than 30 seconds from door bell. It seems that the driver could have had the courtesy to say the packaged was received damaged by UPS and to not run away. I can't run after a truck. The package was falling apart. I took photos but don't know how to show them here. When I opened the package (didn't take much effort since it was falling apart), there were 2 doormats in the package. Not the canopy tent that I had ordered. The seller stated the tent was sent out in the package. When I called UPS, someone named Louie told me to call Amazon. There was no responsibility taken on UPS's part for someone enroute taking my package apart, removing the paid for item, and stuffing it with doormats. A simple apology for having to deliver a package falling apart would ease the suspicion that it was not done by UPS. Thank goodness, Amazon will refund my money. I am afraid to reorder for fear UPS will be the one to deliver.

This morning [protected] driver was very rude to myself and offended one of my customers. I understand everyone is on a schedule but when I'm on the phone and the other line is ringing with customers waiting a professional attitude would be nice. I asked him to wait for a moment and he responed rudely. Acting like a petulant child doesn't help anyone. Didn't have me sign anything like my usual driver does. Just asked for a name. Also huffed and puffed when i told him i wanted to inspect the box because it contained glass. Another delivery guy was waiting for a signature encouraged me to file a complaint. Thank you for your time.

I ordered a product on Monday. I have kept check on tracking. According to tracking my package arrived in Knoxville, Tn. on Wednesday morning. Later Wednesday showed destination scan. Thursday morning showed destination scan again, but never received that day. Called national phone number to check on package they said it had been brought up to my local post office for delivery on Friday instead of bringing on to my home. Customer service person on national number said that was common & could not give me a phone # to file complaint. If I pay for ups delivery I expect ups to deliver to my home not post office to be delivered next day. I should have had my merchandise on Wednesday not Friday. I am going to let the ebay seller know I was not satisfied with delivery. They should consider other delivery service. I will not use ups for anything else. The ups trucks come by my home about every day.

My name is Michael Rutledge. On July 11, 2018, I mailed a package from Jacksonville Florida to Tampa Florida. The UPS Store I used (4320 Deerwood Lake Parkway) was very organized and structured. Customer service was at the highest level of professionalism.

On July 18, 2018, I contacted the apartment complex where I was having the package delivered (Regency Square Apartments, 1401 Cartier Drive, Tampa Florida. The manager told me that they never received the package and NO NOTE had been left at that location. I then used the UPS tracking system and it told me the package had been delivered to an access location. It did not tell me where so I had to call and find out where that was. I was given the address of 10815 North Nebraska Avenue, but the person I talked neglected to tell me that this was some type of drop off point. The maintenance man for the complex went to that location, but was denied access to the package. I then called UPS back and this time, I was told that he had to have a letter from the complex authorizing him to pick up the package. I might add that the agent I spoke to was a little testy and so was I as I was slightly aggravated. The information I mailed was time sensitive and that is why I chose UPS. I know you people are not concerned about this but this is the last time I will ever use your services. I would like for the maintenance man to be allowed to pick up the package but alas there is no one there to give it to him. What in the world am I supposed to do now. I would appreciate if someone would call me with a viable solution at [protected].
Respectfully,

Michael Rutledge

Lately, I have been receiving from United Parcel Service left notice outside my building door, while home, inside my building where sticker life notice on my mailbox, so as to prove the delivery driver was inside building, but fail to go five floors up and what due to me.

Now, I find an inforNotice tracing # [protected] 5 with a person name is being delivered to the wrong person. Again, there is no name as to who this package is to be delivered to. Finally, there is not a checkbox, being blank as to how long do we get to pick up the package. One day notice next day notice or final notice.

Sincerely,

Michael Olivencia
74-76 West 103rd Street, Apt 5E
New York, NY 10025

Home phone: [protected]

Traffic was backed up and several cars were illegally driving along the shoulder of the freeway to get past the back up. A UPS truck was also driving along the shoulder to get past traffic and cut me off when merging back in to traffic. This was on the northbound 71/ westbound 10 interchange at 4:35 pm on 7/16/2018. The license plate number was 81348G1, the side of the truck had USDOT 021800, and there was a sticker with CA DMV PFR 20.

Drive error address correct ..need package asap delivered 2 address as listed ..after several calls the driver refused 2 bring back package stating he was done an headed back 2 hub..we are in a main hwy an well marked we are on the way back 2 your facility, last call cc rep says can I meet the driver, less than 2 miles from me..yes this is not far but 2 have 2 pack up kids an drive 2 a store to pick up a correctly labeled package, that we payed for delivery on, last I comment made was she would try to get him 2 bring it back..this is unexpectable an if the package cam not be delivered tonight we will refuse delivery!
[protected]@gmail.com
[protected]

Wendi an Rick Brewer

On Saturday, July 14, 2018, I went to a UPS Store to drop off a prepaid package to be shipped out to Amazon in Phoenix Arizona.

The time was around 4 p.m. With problems with my packaging, I decided to inquire what steps I need to take in order to have my item returned at no cost.

After given my options, to my surprise the store attendant Indee Pahwa, at the Newark, California UPS Store reluctantly provided me with poor customer service. He refused to take my return saying that the box was too damaged. However, the box was still usable. The Box had a small dent. Nothing that packaging tape could not put back together.

Please resolve this issue as I am not happy with UPS. UPS should be a place where success thrives through its partnership and relationships with its customers.

By reluctantly providing poor customer service, UPS is discriminating against its customers by not allowing them to deliver package to be shipped out to their destinations.

Thank you very much for your concern and your kind considerations.

Occurred around 2:00 pm. A ups driver (male) with the licence plate KRK 0618 displayed reckless driving and rude conduct. We were turning right from a parking lot onto Parmer Lane (approaching I35 Frontage Rd). While waiting for the traffic to clear, he began honking, then pulled around us on the left and pulled forward enough to obstruct our view. At the Parmer & Frontage traffic light, he pulled up next to us, and proceeded to shout at us and cuss at us, acting very aggressive and violent.

At 12:58 pm. A ups driver (male) with the licence plate 005C 178 or 005C Z78 on highway I10 by exit 27, almost hit my car with children in it. He saw me in that lane because he looked at me, so I guess he felt that his since his 18-wheeler was bigger than my small Mercedes he could push me out my lane which caused me to have to swurve and push my brakes hard. Once again, I had kids in my car and the traffic was heavy. I could've hit another car.

I love at the end of a dead end road and the UPS driver uses my driveway as a turnaround and in the process is tearing up my 2year old asphalt driveway by pulling in, stopping and turning the wheel/tires while stopped which digs a hole in the asphalt. Fed-Ex, Amazon, garbage trucks all turn around in the street but not UPS THEY CONTINUE TO DIG HOLES. After researching this I have learned they take no responsibility for their actions. I've had it

Hello,
Today I was waiting for my package and at 12:58pm I checked my tracking info which showed that my package is undeliverable at 12:19pm. Yet, I am here waiting for it and no one came with it. The driver did not come!
This is an important package for me at this is not the first time this happened. I need to know what UPS will do to resolve this issue otherwise I will never use your service again.

Tracking #: 1Z3092A34295617200

Lyubov Winegardner
[protected]

My InfoNotice [removed]. The UPS driver went to my neighbor's house and never attempted to walk up to my address for the shipment. I was sitting in the living room waiting for the delivery. He gave the neighbor my information, including what the package contained, and handed him the InfoNotice that reflected my name and no other information including if another delivery attempt would be scheduled. I contacted UPS twice to inquire about the package, once after he left and then the next morning on 7/11/2018. I was told the package was sent back. The driver never came to my address, [removed] on 7/10/2018. He provided my personal information to someone else, including giving that person the InfoNotice. My address is clearly stated on my mailbox and at the front door of the house. There was never another attempted delivery or even an attempt to contact me. The package was a birthday gift and now I have to reorder for another delivery which will not be delivered on time.

UPS is lying about making deliveries attempts to Amazon and to my wife. I was literally right next to our front door which was open so I could hear UPS literally all day and all night. No delivery was attempted and no delivery notice was left. After I talked to UPS over the phone then suddenly we receive a notice from Amazon of attempted delivery. This is unethical business practice to say the least. It upsets me and my wife that UPS would stoop this low, lying to Amazon to cover their behinds.

I was to receive a package via UPS today. I live at 119 Bridgeway Drive Maryville, Tennessee 37801. A gentleman contacted me on Facebook Messenger to find out if that was where I lived because the UPS driver had dropped my package at his residence. His residence was 1119 Camellia Trace Maryville, Tennessee 37801. If this gentleman hadn't contacted me I wouldn't have received my package in time for my great-niece's birthday. The tracking number was 1Z9V1E40301685195 on my package.

Hello my name is Louis M Tibe and I am here to file a complaint against a UPS driver for being very rude and unprofessional. I received a package on 07/11/2018 around 8pm stating that it was for me but i did not order anything so i asked the driver politely who and where is from. He rudely answered me by saying that he does not have time to explain and that he has to go and trying to force me to sign. Turning his back to me, he walked off and did not let me have time to decide whether or not i want to sign. This has left me very confused and angry

My daughter ordered concert tickets & phoned the company she had ordered them from a week before the concert as they hadn't arrived. They said they had sent them via UPS . UPS were contacted who said they had no record of having received them or sent them out!
Several phone calls were made to the ticket provider, UPS & concert venue- but no tickets!
My daughter fortunately got all her money back, but obviously didn't get to go to the concert.
5 MONTHS later the tickets arrived in a UPS package at our address! - the post mark was dated several days before the concert which meant that the tickets should have arrived with us in time for the concert!

Whoever is driving this truck needs remediation. He came down Sugarland Run Dr at 2:00pm speeding and as the lanes merged into one, started going faster and cut in front of me. When I pulled up to where he stopped, and told him what he did was wrong, he pretty much blew it off as if it were nothing. Sure, he apologized for speeding, but he wasn't at all sincere about it. And as I was driving away, he looks over to his partner and starts laughing.

What makes me angry is him telling me he didn't know the speed limit was 25mph. Well, I never told him that so he knew it was 25mph. And for someone who does this for a living and not observe the speed limit, or worse, not even know what it is on any given road is unacceptable. He sped right through an apartment complex, a townhouse complex, a 7-11, then through another townhouse complex. There are kids all over that area and he doesn't know what the speed limit is? He's in a RESIDENTIAL area!

When he realized how angry I was, he started to become belligerent and got an attitude as if I was wrong for calling him out.

Above is the tag number of the vehicle, time and date of the incident. I finally stopped at Greenfield Ct. Sterling, VA 20164.

I'm not looking to get anyone fired, but if he can't drive the speed limit, then bring me a driver who can. And the thing to do when someone is mad at your actions isn't to bring an attitude to the table.

I received a delivery today and the box was empty. When I confronted the driver, he stuttered every which way and tried to make excuses for what happened. I tried to refuse the delivery and he forced me to take it anyway and said I needed to call the shipper.

If you look at the box, it is obvious that the tape has been tampered with, the box itself has been crushed and even the box inside the shipping box was damaged. The driver even took the receipt! This is completely unacceptable!

Will Geist
[protected]
[protected]@gmail.com