UPS
reviews and complaints

Our delivery guy has been extremely rude and has been getting worse of the the past few weeks. Each week the condition of our packages get worse and worse. Today two very expensive devices were opened and one of them was pulled out of the box with the security seal tampered with. We have other drivers that come by and they are wonderful but this gentleman has been nothing but rude since we moved into our building

There were 2 orders from 2 separate cheesecake companies . (A total of 4 boxes, 2 from each company )The chosen delivery date was 5/23/18.
The driver inadvertently left the shipments at the wrong address 2 blocks from our home at noon . The residents of the home were kind enough to bring the 4 boxes to our door, but it was 3 hours later . They had tried calling UPS to no avail .
The boxes were in the sun for about 2 to 3 hours and the cheesecakes are not in the greatest condition . Im not even sure if they are still edible.
I paid UPS for shipping to my door, NOT to have strangers bring them almost 3 hours after they were taken off your truck .
I believe compensation of some sort is owed due to your drivers error. Thank You
Respectfully
Judy Feil
Tracking #

1Z 595 65F [protected]

1Z 595 65F [protected]

1Z V28 4E8 NY 9940 9035

1Z V28 4E8 NY 9473 8582

Here at the ups station on north Lincoln avenue, in Urbana Illinois, the office(where you pick up packages) allegedly doesn't open until 9:00 a.m...yet I've sat here and watched several people able to go in and conduct business; I.e. pick up/drop off packages.
When I asked for the same consideration(picking up my package prior to the 9:00 a.m. time)...I was refused, at told to wait until 9. She cited the whole ‘corporate' thing...I guess if you're some company or corporation entity the rules don't apply to you.

I am a product tester for a large company. These products are gifted to me in return for opinions or general critiquing. They can range from items small weighing a pound or 2 up weighing 50 pounds (sometimes slightly more) with package sizes that might be as large as several feet in length.
Better than half the time my packages are damaged in some way which often includes damage to the product inside. This makes critiquing these products extremely difficult to do. On one occasion my package was delivered to the wrong address and never recovered. The shipper was nice enough to send a replacement. On another occasion the package was badly torn and actually had foot prints on the box. This was a fairly large box about 1 foot tall and more than 3 feet long. It was to contain 4 items but arrived with only 3 since 1 was lost from the package and never recovered.
This is happening all too often but I will give you credit in one respect. It's happening more often with products shipped by Fed Ex. Regardless, I am becoming very dissatisfied with the condition of items delivered. Fortunately this hasn't cost me anything since I'm receiving these products at no cost. But it's quite inconvenient for the shippers who are extending me these products as I am unable to provide positive feedback for the products. UPS might want to consider those ramifications since customers make purchases of these products based on my experience and if that shipper typically uses UPS, if those products aren't sold in a manner that would require them to be shipped, UPS loses business.
I think it in the best interest of UPS to strive for reducing the potential of shipped products becoming damaged while in UPS possession.

On Tuesday, May 15th we witnessed the UPS driver in Cold Springs, NV on Briar Street 89508 speeding down the road. We stopped him to nicely ask him to slow down because he clearly was speeding and he ignored our request. He was quite rude about it as well. The truck number was 138909. I am sure he is a great guy but this is a residential area and we NEED him to slow down. There are children everywhere. Thank you!

my package has been delayed for over 14 days. The driver could not located my package because it was sent to another State. I was then told I could pick up package at Forest Park pick up center and I was assured the package was there, I had someone stay with my husband and I had a friend ride with me since this is over an hour trip.
I got to the facility and they package was not there. It was still in another State. I then spoke on two different days to two managers who promised delivery. Delivery was promised for today and merchandise is still at the pick up center. This is medicine from the VA that is vital for my husband. The VA has been kind enough to hand deliver the
medicine e to get us through the week but I am desperate for this delivery

I wasnt home when the pkg. came, and he left it outside my apartment building on top of the call box so anyone could steal it. usually they try again or drop it off at the local p.o. to deliver next day. I called puritans pride and they said it was delivered to my door; which it was not. I checked outside and there it was. do not leave pkgs. outside an apartment building if noones home. this happened on 5/17/18 in medina, ny. the tracking number was 1z144597yt66981351. thank-you

In a highly residential area with a speed limit of 25 mph, he raced up the hill and turned around at the top at just before 5:30 P.M. PST on Friday, May 18, 2018, in the 5300 block of Palm Drive, La Canada Flintridge, CA 91011. I flagged him down and asked him if he knew the speed limit on this street He said yes, but didn't offer to tell me what the speed limit was, then sped off while I was in mid-sentence, completely ignoring me and my complaint. An African-American, the license number on his big brown UPS truck was: 70563W1. I have photos.

I don't want to get the man fired, but I do expect some common courtesy, acknowledgement of a legitimate complaint and a desire to not do it ever again.

I needed parts sent NDA on an emergency breakdown situation. I should have received the parts today, the paperwork on the tracking information clearly states next day air. Tracking number 1Z6688190158153600. I was told by your customer service personnel that I would probably not get the package until Monday. Due to this delay, our company will lose $4, 000 in lost revenue and another $5, 040 for labor hotel and per diem. It has been over 24 hours and the part have not moved from the original drop off point. This is terrible customer service.

Tracking #: 1Z 3XX 135 42 4159 6853

On May 15, 2018, the UPS driver/delivery person lifted, removed, and placed in front of my front door a heavy box of ice melt in a position to block access to my front door. There was no need for the UPS driver to do this. I am a handicapped person and I use a cane. There is little to no space in front of my front door, even when there is nothing blocking it for me to maneuver and open the door.

There is a sign on my front door that directs deliveries from carriers not to block the front door and directs them to place packages to the "right" side of the door, which is opposite side of the door opening, and does not block the front door.

In addition to the UPS Driver/delivery person moving a heavy box from a separate location on the ground to the left side of my front door, that I cannot move in front of my front door, he lifted this heavy box off the top of a container that is to the left side of my front door. And this same UPS driver/delivery person opened this container, and did not replace the top of the container, but left it askew.

Instead of replacing both the lid of my personal property - the container - back on the box. And, instead of putting the heavy box of ice melt (my personal property, covered by white plastic wrap around it) back on top of the box to the left side of my front door, from where the UPS driver removed it, the UPS driver left my personal property where he had moved it to.

The UPS Driver/delivery person is not authorized and is not permitted to touch or move or open or go into any property in front of my front door.

Note that there was absolutely no reason for the UPS Driver/delivery person to touch or move my personal property because they are not required to make any type of delivery to me.

The very small package identified by the tracking number above, was finally placed by the UPS Driver to the right side of my door on top of a tall box, as directed by the sign on my front door.

However, the UPS Driver left the heavy box of ice melt blocking access to my front door, and left the lid on the box to the left side of my front door open.

There was no reason for the UPS driver to move my personal property and no reason at all for the UPS driver to block my access to my own front door, as part of any process of delivering the small package with the UPS Tracking #:
1Z 3XX 135 42 4159 6853.

In addition to the UPS Driver's disruptive, dishonest, and nasty behavior toward me and my property, his actions caused me physical problems because I am handicapped, and it was also raining, so it was further difficult for me because I had a cane in one hand and an umbrella in my other hand.

This UPS Driver is extremely careless, totally inconsiderate of my, as a customer, and must be reprimanded for causing me this problem and distress.

UPS needs to recompense me for the distress and huge inconvenience I suffered having to wait to get into my own house and having to find someone to move the heavy box away from front door.

This is the worst type of USP delivery service.
UPS should be ashamed to allow this driver/delivery person behave in such a disrespectful and abusive manner to customers.

I give any one a second chance but this needs addressed. Our driver would deliver all packages to a farm building 150 feet from the house. I left a note asking to have it delivered to the house because we do not visit the building daily. The next package we get is in the middle of the drive way 50 feet from the house. We let that slide but then today after looking at tracking because we were expecting a package today we found the package in question on the 911 sign in a plastic bag The driver just tied it onto the sign instead of bring it to the house. The Fed X driver always delivers it to the front door with a smile. If I can ask for a delivery service it will not be ups because of this driver. My address is 52939 740th st in Anita Iowa 50020 so you can lookup who the delivery person is.

May 16 the truck NY plate # 8395
Blocked the Brighton 8 street between Neptune and Oceanview avenues. There are two full size spaces at the left and right sides of a truck, but the driver didn't even think to park his vehicle. He was moving with a packages smiling and very slow. On the question, why he did not park his truck honestly asked "where". Seems like he never think about parking being not responsible for the parking tickets...?
He didn't show any respect or said sorry. Acting like authorized person from the top government who has a right to do everything.
We are paying money to ups services not only for the deliveries, but for the whole service, including human attitude. But the employee acts like everybody owe him for his favors.
What is going on with your organization?

When I got home today there was a notice on my exterior building door that read, "package in garbage". And there was no package in my garbage can because the garbage man took all the garbage today so I can only assume they threw it out with the trash. I am infuriated with the continually poor service your company provides. Photo attached. Outraged! I expect an explanation and resolution of this issue immediately please. Sincerely, Eliza Beers

May 15, 2018 between 3:15 pm-3:30 PM
Truck Bed ID 255825 Truck Cab ID 121058
The driver lacked professionalism and courtesy. He stated he would only drop the pallet. I unloaded the pallet. He asked "are you going to put the pallet on the truck". He then left the empty pallet and shrink wrap in our walkway and refused to move it. We are a busy cardiologist office and so the pallet was left in the patient walkway. The driver refused to give me any identifying information and was very rude.

I was waiting on a package from ups all day I was home and didn't leave I checked status it said incorrect address I called ups to inquire and they took information from me I checked the status on the website later and it said that it was returned to sender because the receiver didn't order it I wonder what address they went to because it was not my address I'm wondering who mandates the drivers when there in error

Dropped off a Coleman model 228F b"bug Hat " model to be packed and shipped. Turns out UPS packs and turns over and drops off package at local Post Office! I could have done that and saved $30.00 packing fee. Lantern arrived glass globe shartered and frame bent. Called Post Office a 2 HOUR wait on complaint! Total PITA no wonder PO going broke.Called UPS and they pretty much told me "no help" as problem is with the shipper USPS not UPS. Their liability does not cover damaged goods once it leaves their hands!

Or UPS delivery driver came to our door to deliver a document. It was about 7:20 PM Thursday May 10 . We were at home, the delivery driver neither knocked or ring the doorbell to let us know about the delivery of this document that needed to have a signature . I was alerted by one of my security video cameras on the front porch about this delivery I was alerted by one of my security video cameras on the front porch about this delivery.

Once again, on Saturday, May 12, according to my video the same driver dropped a package on the front porch without ringing the doorbell or knocking once again. And again, I had his picture on video.

Is it no longer UPS policy to either ring the doorbell or knock on someone's door to wake knowledge that there is indeed a delivery.

Perhaps one time, and that could be a mistake. Do it twice and a three day period, that's a pattern, and that's a problem.

I ordered marine life and paid $40 for ups next day air. It was supposed to arrive today (5/11/18). The tracking said this morning that due to operating conditions the package would be delayed. WTH? I'm sure the pkg is marked. Now it won't be delivered until Monday. Those sea creatures will be dead. You really need to tighten up your system. I called and was told it was in River City, Florida. But the tracking info says it made it to Jacksonville at 1am this morning. Jacksonville would be after River City so once again WTH? If I pay for next day air I expect it the next day not 4 days later. Especially when you have living things being delivered. Now they are slowly dying, probably a torturous death because of what you call an operating condition. This is unacceptable. I seriously can't believe this company operates like this. I sent the shipper a message of what's happening so I hope he calls and complains as well. Like I said this is totally unacceptable. And I will tell everyone I know not to use your sorry [censored] company. What is an operating condition anyway? Could never get a straight answer on that one. I'm so pissed at UPS right now yet terribly sad for the dying marine life you have in your possession when it should have been at my home TODAY...since I paid for the next day air service. Get your crap together UPS

1. You pay for a call center and you try to push self help. I get that some things can be solved by a quick Google but don't make it harder for everyone else to get a real person on the phone.

2. I chose to try the chat service because I couldn't make a phone call at that time. I waited for over an hour to do the chat support (as stated above I was unable to call so waiting was the least of my worries). Utterly useless. After giving them the tracking number I had to explain to the person the status of the package. They did not know the status and I had to walk them through each step that needed to be taken to fix the issue. On top of that they must be stretched thin because even simple responses took several minutes. I got a total of 5 responses which took 30 minutes. Yes 30 minutes for 5 responses. After wasting an hour and a half I was told that I would have to submit a claim which was infact not what needed to happen. Not even close.

3. Called the support number once I was free and after trying to navigate to a real person the correct way I gave up and just started smashing 0 over and over until I got to someone. I again explained the issue to the guy and his response was "contact the shipper" and hung up. No I did not get disconnected the dude seriously hung up. Again the answer given was incorrect.

4. I call back did the smash 0 trick spoke to a lady again had to explain what needed to happen and she was confused. I wasn't asking for anything complicated or over complicating anything. Rather than try to fix the issue she told me to send an email to support. Yes send an email to support while talking to support.

I get that some of this is in a place for a reason but it doesn't need to be this hard. I worked in logistics and my wife still does and what I needed to happen was very simple. I tired to let them do their jobs, then tried to help them do their job, and now I am going to have to do it when it is on you.

USPS is WAY WAY WAY better. I don't have issues with them often and if I do it is fixed quickly.

We received our delivery but the service was very poor. Here is info:
Tracking # 1Z3AE0120335510471
Delivered to: Jessie McNair ([protected]@aol.com)
3434 Waldrop Trail, Decatur, GA 30034
[protected]
Date: Today, Wed., May 9th about 6:30.
Two big boxes (chairs from Mainstays).

The driver did not ring the bell. My husband just happened to be in the kitchen, near front windows and heard a loud thump. He went to the door, made eye contact with driver (female) who said nothing and drove off.

One box was placed by the front door which was fine. Two tall trees blocks off that area from view. There was plenty of room for the 2nd box but that was just put in the walkway in clear view when there was plenty of room near the first box.

We don't drive so there was no car in driveway. I mention this because we figure driver thought no one was home. So she didn't ring bell and looked like a deer caught in headlights when my husband opened the door.

In summary, three complaints —
— Did not ring bell to determine if we were home.
— Left box in inappropriate spot. Could have been stolen.
— Unprofessional demeanor when 'caught out'.

I didn't think to take a picture. Not a big cell phone user so not top of mind. A reprimand of this driver would maybe correct her delivery method.
Thank you.