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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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D
8:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - dangerous driving

At approximately 5:45 pm June 14th my wife and were driving out of our neighborhood and a UPS truck pulled up very close behind us. Speed limit is 30 mph and he was going much faster and had to break staying right on my bumper. Out side at the first stop sign he pulled very close behind me and never really stopped after I started. I made a legal u turn on a...

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1:37 pm EDT

UPS west coast mail center at 13654 victory blvd (the manager "fernando")

The Manager "Fernando" at West Coast Mail Center at 13654 Victory Blvd. wanted to make a copy of my License even after my mother called to have me come pick up her package. I had to leave without the package since my license did not have the same address as my mothers mailing address . I had to go home and return with my mother. Before I left the first time I told him I would except an apology if he gave me the package since I had the UPS slip and my mother called to tell him I was coming. That was not good enough? As I read the reviews I noticed I was not the first dealing with this issue. I felt this individual was trying to illegally obtain my personal information for his own purposes since I knew he was not following the laws of UPS. He said he destroys the personal information after one month. I tried to explain he was breaking the law but he was also pretending to train a girl who he was asking her to write my license information down and she was trying to joke about my license saying she did not believe It was me. I think her 5 star review is right under mine. Her name is Joanne B? Maybe I should join the FBI? I did not find it funny and it was creepy. I hope many others read this to help them realize this business should not be trusted in our neighborhood if it continues to make costumers feel unsafe and harassed. I wont ever use this place. I would rather drive to Hollywood if needed.
VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV

ups.com/no/en/help-cente…

What are the identification requirements for picking up a package from a UPS Access Point location?

You'll need one of the following forms of identification to collect your package at a UPS Access Point location:

A government-issued photo ID, such as a driver's license, passport, Norwegian credit card with credentials (photo etc.) or European Identity Card. The full name on the ID must match that of the package's Ship to label.

A government-issued photo ID along with a shipper-provided package release code (if required).*

If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID or another valid photo ID containing the full name and proof of connection to the address on the UPS label or to the named person (named person's valid ID or photocopy).

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12:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS heroin smuggling in ups cargo

Dear Sir,
I have information about ups global operation center worldport louisville underground drug tunnel, this drug tunnel connected with ups maintenance hangers ramp 11, from this drug tunnel ups company transfer heroin, cocaine, fentanyl and keep in airplane airwing, toilet tanks and airplane dashboard in secret locker and send to east midland ups 237 and colonge bonn ups 207 and other gang destinations worldwide, ravenue billions of dollars, investigate the matter carefully and finish ups drug business worldwide.

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3:11 pm EDT

UPS driver

June 12, 2018. Between 3 and 4 pm.
I have a storage bench with a sign stating, "Package Deliveries" posted on it that I have set up for package deliveries by my front door. The driver, who refused to provide me with his full name, was placing them down along the side of my house. He had to walk passed my bench to do so. I told him that was not where I wanted them delivered and he shouted at me that there was no room to place the boxes in the bench. I said, "then place them on top" and he said that wasn't what the sign said. I then pointed out that the sign only said Package Deliveries, not to put them inside. He continued to argue so I asked for his name to lodge this complaint. He refused but sat in his truck making a phone call for several minutes. I am also contacting the company that shipped the boxes to me and letting them know how their merchandise was delivered.

Regards,
R.H. Walker

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9:50 pm EDT
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UPS delivering packages at the wrong address

My home is made like one big house, but suite A is in the front and suite B is on the side toward the back. The package delivery driver can not get this right to save his life. This is all the time, but currently, I have a textbook package missing. Now I'll be behind in class until it's resolved. Lazy drivers rushing all the time causes major issue

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3:52 pm EDT
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UPS never received my package from ups.

I never received my package from UPS. I checked the tracking info on the ups site.
It states it was delivered to my mailbox and it was not.
I tried getting additional information through the UPS website, and it is not helpful at all for this problem.
The tracking # is 1ZE04806YW12562899
I would really like someone from UPS to investigate as to where my package was delivered. I did not sign for it, and I'm assuming UPS didn't confirm where they drop off my package either.

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Update by emmanuel89
Jun 08, 2018 3:34 am EDT

I did ask, their answer is they could not give me further details.

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3:46 pm EDT

UPS delivery

My address shows the street number and the notation "side door". I do not use the front door except on rare occasions. My driveway leads to my side door. Today I got a package - to the front door- and "side door" on the label was scratched out and written in by hand was "no time". ?!
1- If this was an apartment and the front door led to the upstairs apartment and the side door led to the downstairs apartment (easily done), the parcel would have been misdelivered.
2- The distance from the front door (up a set of porch stairs and across the porch to the door) is negligible to that of the side door. Saved 10 seconds, if any- maybe?
3 - The USPS delivers to my side door whenever I get a package from them - they normally drive into my driveway.
date: 06/07/2018
Steven Boughter
145 Millville Rd.
Bloomsburg, PA 17815

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10:41 am EDT

UPS delivery driver safety

Please have a talk with the driver of your delivery van Utah License Plate 005 XRX driving in Salt Lake City, UT at 9:20 a.m. on 6/7/2018. They need to be reminded that when changing lanes they do not have the right to merge into a sedan and force it to break and move over onto the shoulder of the road even though they are a larger vehicle. They also need to be reminded that unless they are completely in front of said sedan, the driver of the sedan cannot see that the delivery truck's turn signal is on and yield to them. At any rate, signaling does not guarantee right of way. Signaling when the other car can't see your tail lights its pointless. This incident occurred on the off ramp from I-80 onto State Street this morning.

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9:11 am EDT

UPS ups has registered my house as a business which is false

Every UPS package requires a signature even when the sender doesn't require one.
I have spoken to the UPS drivers and they told me to contact the corporate offices to complain about this and change this.
I live at 48 alkamont ave, scarsdale NY 10583
this is my home.
there are no business in this area.
all residential homes.
this thing with having to sign all packages occurred about two years ago.
I spoke to the local UPS office and they told me they will correct this but they did not correct it.

John Salvi

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5:50 pm EDT

UPS re. ups delivery drivers poor service

For the umteenth time, the driver did not bother to deliver Amazon's package to my apartment... he just dropped it off at the manager's office. This happens 9 times out of 10 that I check on-line wondering why my package wasn't delivered as expected, and then I see that it was "given to receptionist" at manager's office or "left with Mr. Smith at front office ", etc, etc.
Now, I am 77 years old, have multiple medical problems, live alone, and rarely drive. I do most of my shopping on-line for those reasons, and I expect my purchases to be delivered to my apt. as directed.
I am at home most of the time, and all of the time when Im expecting a delivery, but your drivers are so lazy they just drop packages off at the nearest building, the manager's office, rather than go less than a block more to deliver to the proper address.
With UPS this happens no matter what is being delivered, be it books, microwaves, vacuum cleaners, etc. Because of this on-going problem I recently told Amazon that Im seriously considering refraining from doing any further business with them and pay someone (on my mimimal income) to shop for me.
Your drivers need to be inserviced re. what is expected of them and consequences given for terrible job performance. It would be an excellent idea to mail questionnaires to all your customers-- if you really want to improve customer satisfaction.

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11:33 am EDT
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UPS supervisor throwing packages

On 06/4/2018 around 2:10 AM the part time supervisor Crystal, from the sort aisle at the Phoenix Hub got upset like she normally does because she brings her problems from home to the work place. She angrily with full force started slamming boxes on the belts while screaming an yelling. If it would of been a regular employee, not a supervisor they would of got fired immediately. I find it unfair for the customers expecting undamaged packages. I would not recommend shipping with UPS.

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2:05 pm EDT

UPS a ups driver

I was driving east on I-20 past Haughton, La. We got about 5 cars behind truck #255485 who was in the passing lane beside another 18 Wheeler. He stayed beside that truck for a minimum of 3 miles, but probably 5 miles. It appeared that he wanted to stop cars from getting past, even when he could have gone on like downhill. He was going between 60&65 mph in a 70 mph. Traffic backed up for over a mile behind us. The traffic was not really heavy but became heavy behind us. It was single trailer 18 wheeler, the first part of the license # was P640. Other people were trying to get to work but were hindered. This does not reflect well on UPS. I do not want a driver fired but to give him a talking to.

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10:32 am EDT

UPS scheduling a redelivery

Info Notice numbers : [protected]/[protected]
On 05/31/2018 I talk to a live person at your customer service center, and reschedule the delivery visit to 06/04/2018. However the UPS road carriers decide to make unsuccessful delivery attempts before that and close the case. Now I have to drive all the way to your what ever that place is and spend my time and money on this.
Is there some value with your customer service? Do you really care for the customers' or their requests?

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4:22 pm EDT

UPS Aggressive behavior and dangerous driving

Hello,
I have now had two encounters with the same driver in my neighborhood (CA license plate no.70476W1, truck no. 165781) in the last month which felt either needlessly confrontational or dangerous.
Incident #1 took place in Oakland at the corner of 6th ave and 19th st. The driver stopped in an impassable area. In doing this she blocked traffic on the street going in both directions. I asked her to move her truck forward after about a minute, so that I could pass. She did not acknowledge me and my repeated requests for her to pull through for 5 minutes. She eventually moved forward then pulled over to tell me I was a [censored] as I finally was able to pass her.
The second incident happened yesterday as I was on Lakeshore avenue pulling out of a parking spot. This area of the road is residential and 25mph speed limit. She honked at me from quite a ways away to warn me that she was passing by, and proceeded to fly passed me at about 40mph. I noticed she honked at multiple pedestrians as well as they were preparing to cross the street.
Please talk to this driver about safe driving practices, obeying the speed limit- especially in residential areas, yielding to pedestrians, and behaving less aggressively while she is on her route.
I really don't want to encounter her again with the attitude she has now, and will go out of my way to not use UPS so that I don't have any deliveries from her.
Thank you in advance for addressing this.
Vanessa Rose

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10:06 pm EDT

UPS store

Looking for notary, UPS came up ininternet search . I put in an appt which had an open schedule (I work near North Brunswick store but their schedule was from 1:30 to 3:30 ) i had an appt for 9:30 am. Went to store and person at the counter saod Ashley will be here 1:30 if uou ll come back then. Never again !Date and Time: Thursday, May 31, 2018 - 9:30AM EDT
Location: The UPS Store #6499
293 Rt 18 South East Brunswick, NJ [protected]
Appointment Type: Notary Services
Confirmation Number: VV861WX0

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8:37 pm EDT
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UPS damage to our property by ups delivery truck

On May 31, 2018 a driver delivering a package backed in our drive which is 29 ft wide and backed over our edging breaking several of
Them also separating them from the dirt and just left it. My mother was home and observed him doing so. This is the 2nd time in less than a month. The first time only slight damage and we fixed it. This time major and he should have at least told us I have photos of the damage.

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6:56 pm EDT

UPS package

Had package coming from Chase Bank UPS didn't bring package to door but left info slip on gate & gate was not locked. I have had packaged delivered before they would always come through gate knock on door scan 0ackage I sign if necessary and they would leave. Why my package wasn't delivered I don't know. But something needs to be done about it immediately.

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4:44 pm EDT

UPS vitacost package of nutrients

Your UPS guy left a big package from vitacost at my neighbor's house instead of delivering it to mine. He obviously did not take enough time to read the address. I do not have a fence, and I do not have a dog, so he has no excuse.

My neighbor is at 2811 Blair Blvd.,
Nashville TN 37212

I am Nancy G. McFadden
2813 Blair Blvd
Nashville TN 37212
phone [protected]
[protected]@gmail.com

I want someone to let the UPS person know that addresses are really important for delivery.

I am just lucky my neighbors are honest and no lazy.

We get other deliveries from you as well. I let Vitacost know so they can tell you their views on addresses.

Nancy G. McFadden

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10:23 am EDT

UPS non-delivery of package

On 5/23/18 UPS attempted to deliver a package which required a signature, we were not available. The notice on the door said they would try again the next day, so we stayed home and waited. No package was delivered, it was taken to a UPS Access Point requiring us to drive across town and pick it up. I went on line to change delivery instructions and was told it would be delivered on 5/29/18, again no delivery. Really disappointed in the customer service and follow through.

1Z0631814238685956 UPS Tracking Number
InfoNotice # 9432 9447 336 6

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9:21 am EDT

UPS just deliver to my address, it has not changed in 10 years

Tracking # 1Z345910299465718, which was sent UPS 2nd day air for a reason, I need this a/c control board as the temperatures are 95 degrees.
I called the Sierra Vista office and was told that it was sent on the truck that delivers to zip code 85638, (which just happens to be mine, as per the USPS and the tax map) and was told we are not in that zip code, seriously?
I have had packages sent to this exact same address for over 7 years and until recently, UPS can no longer find me? The funny part is this, this only happens when I order an item and PAY for 2nd day air delivery, in which I thought would get it here quicker, I guess I should of learned by the past non deliveries.
I get items sent via UPS from Ballinger, TX to me at the exact same address of:
6673 Gleeson RD Tombstone, 85638.
IF I put down the zip code for Elfrida 85610, as UPS claims I am in, I still don't get a package and they leave it at the post office in Elfrida, which is 15 miles away!
The Elfrida post office even has shown me the USPS map of zip codes for this area, guess what, I'm in the Tombstone 85638 zip code!
Trust me, if I was considered to be in the Elfida zip code of 85610, I would have the county change this and drop my property taxes.
So, UPS, for now on I will specify any items I need in a hurry to be shipped via FedEx,
To date, I spent an additional some $28 for 2nd day air shipping to take going on now an additional 4 days!

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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