UPS
reviews and complaints

Here's a good one where I caught UPS lying about a delivery attempt. I'm tracking a next day air delivery via their web site. The freight was delayed due to weather but delivery was still going to be later in the same day, not rescheduled. A little after 2:00 pm, an exception is posted on their web site saying delivery attempt made "business closed, will try again tomorrow". I am 3 blocks away from local UPS hub. I get in car and drive three blocks to complain and low and behold my shipment was found there. It had never been put on a local truck for delivery. Of course I asked why the false message about a delivery attempt was posted and get this..the answer was "when we scanned the delivery tag, the address came up as normally closed, so we didn't put it on a truck for today". What!?!?, you guys lied, you didn't even try. We were waiting for a business critical shipment, we normally get two UPS delivery trucks in early/late morning and another for pickups in late afternoon, every day! They claim they had us mixed up with another business at the same address, but I'm mad that they didn't actually try and then lied about the attempt to deliver. Had it gone on a local truck, the normal delivery drivers, who are very good, would have known we are open every day 8-5, we are an extremley large company.

Ordered a product from the USA. Upon waiting an unusual length of time (about 2 weeks, the time some stuff gets to Australia), I checked the tracking number to see that it was delivered to my front door, and funny enough, I have no package. They time stamped the delivery at 4 pm, 4 people was at home that day, and we know that no delivery guy delivered at that time. Reviewing surveillance of that day. If UPS did deliver, they delivered to wrong address, if not, then they are liars, fraudulently time stamping packages that may have gone missing. This is the second bad experience from UPS, the other time, I had to get my package that was delivered to a strangers door, 200km away.

The road I live on and the location of my house on the rd (252 lowden st, pawtucket, ri) is right after a turn, and the delivery driver guns it coming from the stop sign accelerating to the speed limit or over every Day. Whether or not he is going the speed limit doesn't matter, because my children and I play on the road many days and if he is gunning it to the speed limit it eliminates time my children and I have to move out of the way!

The license plate number of the truck is RHODE ISLAND 29687.

When I told him he was driving to fast an appropriate response would have been "I'm sorry I will be sure to slow down in the future." Instead he tells me "I was going the speed limit." Again, he clearly doesn't understand that how fast it takes him to reach the speed limit also can cause be dangerous and potentially lethal.

This is my tracking number for a package that I paid extra money to ensure I received it today, 1Z5771401387163709. The driver didn't knocked but indicated my package was on my door. The package on my door didn't have my address, name, nor tracking number. I am very displeased and would like to know what I get from this terrible service? I will continue to complain until I feel as though my concern is addressed.

The driver on Manida St hunts point section in the Bronx has a problem with calling women his girls and his friend, also not to mention he like to touch their arms. Other tenants that I spoken too said he's a little to friendly. The driver is of Jamaican descent and usually delivers around the afternoon to evening time. I approached him and also my daughters father about the way he talks and he laughs it off as a joke. If he can be switched off this route it would be appreciated due to me getting a lot of packaging through UPS.

This is a complaint about your driver who delivers to the Dollar General located at 2711 Motley Drive, Mesquite Tx 75150. His truck number is 136685. He pulled out in front of me at the store and blocked 3 handicap parking spaces. When I motioned to him I needed that handicap space he made a face at me, ignored me and walked into the store. While in the store he told an employee he needed a signature and yelled at them "I don't have time for this" while slamming a package down when she said she would get a manager to sign. He left the store without a signature and sped out of the parking lot.

1Z3Y13E10266237361 was a Prime package coming from Amazon 2DAY AIR.

And like for the 3rd or 4th time UPS sent my package to the wrong sorting Facility!
Van Nuys, CA, United States 03/20/2018 10:13 A.M. We've incorrectly sorted this package which may cause a delay.
Louisville, KY, United States 03/19/2018 11:24 A.M. Origin Scan
03/19/2018 8:50 A.M. Arrival Scan
San Marcos, TX, United States 03/17/2018 5:32 P.M. Departure Scan
United States 03/17/2018 5:50 P.M. Order Processed: Ready for UPS

As I was turning around to park in a food 25 mph street district, this irate driver held his horn down at me and circled around to confront me. He parked his car and blocked me in, rolled his window down and I think he was going to get out of his car to start a physical fight as I continued to walk away. Luckily a friend of mine was meeting me and I believe the two adult males being us was enough for him to think he'd lose a fight. It was absolutely uncalled for and absurd. Very unprofessional to do ever especially in a company vehicle. I attached pictures with his license plate and van number and his face with the window down. I think he may be on drugs not sure how else he would be so violent in nature. I am in disbelief still.

To the revenue department of UPS,

I shipped a package last year in November from Indiana to Nigeria.
Paid all the associated costs and fees.
Now a year later I am being billed an invoice for $361.51 for Nigerian Governmental Fees ? Seriously! Disputed with UPS.
They advised they forgot to bill me last year !
Nothing is resolved yet they wanna charge 6% of late fees of the total charge if not paid in full!

On March 20, 2018, at 10 a.m. I was driving in Grand Isles Community, a gated 55 + community, looking for a specific house. The UPS truck was behind me and absolutely tailgating me for the entire length of the street. When I found the house number, I pulled over and stopped and he almost rear ended me - he had to apply his brakes hard. He went around me, and as I was getting out of the car and speaking with the home owner, the UPS truck came barreling back down the road, and the driver stopped and said " is there a problem?". I said you almost rear ended me, and the home owner stated to him that he was driving too fast. In an angry, confrontational tone, the driver stated I had been driving only 15 miles an hour and the speed limit is 25, and that he did not almost rear end me. He continued to talk and answer the home owner in a most disrespectful manner. His truck number is 167541, I did not get his name or badge number. I have never had an encounter with a UPS driver like this before and am very disappointed that someone with this type of attitude is representing UPS. This occurred in front of 1614 Boca Rio Dr., Melbourne, FL 32940

I had a c.o.d package coming we work during the day so as always I put the check in an envelope stuck it to my front door... my package was due 3/13/18 as of 3/19/18 no package my dog has been inside I have shoved the snow off the sidewalk. What kind of drivers work here anymore. This is the license plate number of the truck on our route YXB-3885. I believe this person might need to find a new occupation

Ups collected money to ship an item of mine. Damaged I think then refused to cover the damages because they claim since their terms and conditions 17 page link says if it doesn't have a "bmc" seal on the box they can take the insurance coverage money and deny the claim automatically and when you request a manager they say they will call you back but never do they are taking money to cover an item if they damage it then refusing to follow trough when it's properly packaged and damaged on their fault

hello,
you have a driver by the name of Donald Hicks working out of dallas, tx. He has been seen parking your trucks at his home in desoto, tx for many hours during work hours. also this driver has been saw in your uniforms during business hours smelling of and using drugs. I didn't want to get the driver in trouble however it was not hard to get the drivers information because I live on his street and have witness your trucks parked at his home several times.

USPS driver with truck number 85974 and liscense plate number GD68235 was driving extremely recklessly on Clybourn Ave. Milwaukee, Wisconsin at 5:20 PM. His plates were also out of date. This driver drove next to my car in one lane, honked at us when we were forced to stop behind a bus, and crept closer until his truck was almost hitting our bumper. The driver came very close to harming other drivers in the lane.

3/12- Driver left a missed call tag and my wife and I were home all day no buzzer was rung. See attached ticket indicating tried to deliver and my wife and I had to drive to get our package. Drive lied on ticket and also ticket is not filled out correctly. Called local terminal and spoke to Tracy or Theresa never got a return call as requested. I emailed [protected]@ups.com never heard back
Per your policy expectation is delivery to my front door on all packages
https://www.ups.com/us/en/help-center/sri/multiunit-deliveries.page

3/14-
Driver rang alarm and we buzzed him in..I went to down to lobby to verify driver would not just leave it and complete the delivery to the door. Sure enough driver had open the lobby door and left package (See pic) in front of exit (against fire code) and left the box inn lobby vs coming to our door in our condo. UPS policy states direct delivery to the door address of unit is to be made. On going issue I need addressed [protected] my name is Don Root 409 LAgrange Ave #109 Rochester NY 14615.
Summary of the email I sent to Tracey at local terminal:
Now today Wednesday after our discussion the other day, with signs posted Mark rang the bell. We buzzed him in and he left the package right in front of door and ran off. As fyi this is a fire hazard blocking a exit by the way. I went down immediately to the door and he was in his truck. I explained to him I spoke with Tracey and expectations are you deliver and not drop $700 item blocking a exit. What is confusing is he comes to my door with an empty dell box to return a item asking us if we are setting him up.but drops a computer at the door?
We pay for delivery and expectations are package gets delivered. Not sometimes when he feels like it but all the time.
When I get my items from Va, he has to come and get a signature.
I try to go and meet him so as to respect his time, but I expect some in return as well and complete his job.
Ring and dash is not a business practice I'm sure ups would support.
I currently serve on the condo board and I can tell you numerous owners share the same concerns.
Attached are photos and again I appreciate logistics as that is my profession, so I try to meet driver half way. But this ongoing level of performance is unacceptable.
I would be glad to discuss and would appreciate some follow-up as to future expectations

I was riding in the right lane when the UPS driver started to merge into my Lane which forced me off the road onto the rumble strips so I honked my horn and he continued to move over so I honk my horn again louder longer he moved back over into his Lane I sped up to pass him because I did not trust his driving and he then proceeded to flick me off. This is not professional driving or a good representation of UPS this will seriously deter me from using your service in the future I've never been flicked off by FedEx or DHL. Also your drivers skill should probably be evaluated so they're not running people off the road.

As we were crossing the White Eiver in AR at approximately 7:25 PM on 3/16/18, a UPS truck driver was driving VERY dangerously, changing lanes very quickly. He was going at least 80 mph across the bridge, etc. He cut over in front of one vehicle very quickly and also cut behind us unsafely as soon as we passed him. We went on ahead and then suddenly he came flying passed us and scared us (probably going 83 or 84 at that point). Very unnecessary and VERY unsafe. I could not see a truck # and did not get a plate # but suspect he drives this route and you can see what truck was on I-40 W at this time on this date.

My package was supposed to be delivered on the 13th of March 2018 and was sent back to the facility because they stated it needed an apartment number. I confirmed to them no apartment number was needed. They said it would delivered on the 15th. Still no package. I called again, they said the same thing, needs an apartment number, after i had just called to tell them it doesn't need one because i do not have one. They connected me to the area supervisor in Fresno, CA. She said she would put it on the truck for delivery for the 16th. AGAIN, no package. She never updated my information to deliver to my address. I called again, today, the 16th, and they had the same lady call me today, the 16th. She told me it wasn't deliver because I didn't confirm it to be delivered or picked up. I specifically told her I was not picking it up and that the shipping to my address was already paid and it s their job to deliver. I told her she was rude and ask why was she messing with the delivery of my package and she hung up on me.
Her name is Desiree at the Fresno location.

The delivery driver keeps dropping off my packages to my neighbor! They live downstairs and I live upstairs. I have a seperate entrance. My mailbox and address are clearly marked. I order a lot online... please help! Their number address is 304 mine is 304 1/2... I tried calling, but their is no option for making a delivery complaint. I'm not sure what else I can do.

Since we have a new driver on our route, I have not seen him, much less met him. My complaint is we live in the country and when we are notified by UPS we are expecting a delivery we open our gate. We had a delivery yesterday and once again he left it outside the gate instead of bring to the house which is all of 1000 feet. And we have no idea the packages have been delivered until we get our notification of delivery. We also have on My Choice UPS Notifications instructions to leave in the shed next to the house if we are not home, but we leave the gate open. In the times we live in today with people stealing packages I am so frustrated, this is exactly why we never use FED EX. The two prior drivers Ed & Sam were great about their customer service. We live on County Road 3010.