Four business days after inclement weather UPS delivered one package but wouldn't provide any information regarding the other 3 packages. When I called to inquire I was told my packages were locked in a cage and they could not give me an estimate on when they might possibly be delivered. I requested a refund because 1) it's 4 days AFTER inclement weather 2) they're delivered a package to me today so they apparently resumed a normal business schedule; and 3) they can't provide me with a timeline as to when my packages might be delivered. Regina, EID #NPT7MXM told me to contact the vendor since I paid them directly which was I was completely fine with doing. However, when I requested proof in writing that UPS would authorize my refund she refused and said UPS wouldn't refund me shipping costs due to inclement weather. I explained I don't want a refund based on inclement weather. It's 4 days after inclement weather, they're delivering packages and they can't tell me when they will deliver the others. We were getting no where so I then requested to speak a supervisor (Iyanla) who had been briefed on the situation. I told her I wasn't expecting any resolution at this point, but wanted to speak with her in hopes she could use my situation as a teachable moment for UPS with future customer service inquiries. Well, I could barely get my point across because of her constant interruptions. Ultimately, she regurgitated the previous rep's explanation and then became agitated with me when I asked to speak with someone else because at this point I'm not expecting a refund; and so she hung up on me when I requested her EID #. Not once did I swear, be rude or belligerent with them so I'm extremely disappointed to say the least. Thankful there are other couriers because I will no longer give them my business.