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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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T
9:20 pm EST

UPS lost package

This has to be the worst delivery company ever my package was supposed to be delivered 5 days ago and they are just now looking for every time I call it's some [censor] I just want my refund I should not have to wait 8 days for an investigation when I have been waiting 5days already it's ridiculous like seriously it's a shame that you can't do your job right it's just completely careless

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P
8:57 pm EST

UPS delivery issue

I had a package delivered yesterday from Amazon where the driver did not set the package outside of my gate. My German Shepherd got the package since I was not home and completely destroyed the package containing two photo cell 123 batteries. I found one battery on the deck that had tooth marks on it but I was unable to find the second one after searching well into the dark with a flashlight concerned that my dog may have swallowed the other one. I searched again all day today to no avail and then called by vet. Due to the carelessness of the driver, I had to take my dog to the vet and spend over $120 on x-rays to make sure that he had not swallowed the other battery. This is totally unacceptable since the driver left the larger package by the garage completely out of reach of my dog. I would like to have my vet fees reimbursed by UPS since this was such a careless act.

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J
7:49 pm EST

UPS our ups driver is the worst of all time

The ups driver for the island walk shopping center in palm coast, fl is the absolute worst. Every single store owner complains about him and nobody can understand how he still has a job. He throws boxes to the ground. Not drops them... Throws them to the ground. Scrapes his metal dolly all along the floors and hits things in the store and laughs while doing so. He frequently leaves boxes in the back of his truck saying he cannot reach them and we will get them tomorrow. He is rude, and lazy, and sits in the back of the shopping center eating. I asked i'm why he goes back there, he said he was still on shift and can hide back there. How is this guy employed?

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H
3:05 am EST

UPS delivery driver

The Delivery driver that delivered a package to my next door neighbor last name Castillo was very rude and disrespectful when asks why did he ring every one bell to gain entrance. He got smart and said because he wanted to. It was around 4:00 and the address is 4638 S. St Lawrence Ave, Chicago on 03/08/18. My name is Hattie Spears phone number [protected]

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D
4:08 am EST

UPS one of your reckless uk delivery drivers

This driver is driving like he got get home for breakfast and in so many words if I see him drive down my street like this again doing at least 30 mph in our neighbourhood that is set to 10mph cause of children playing in street between parked cars also my children play out there on this accasion they are at school but as I said if I see him drive like this again down my street he wont be going no further on his day delivery cause I will knife every tyre on the van as he doing his drop so he dont end up knocking someone child over and possibly give him one in the jaw for being a recless [censor]

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Update by dan1983
Mar 08, 2018 4:12 am EST

registration bt12nfa

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I
4:12 am EST

UPS delivery not received, extra charges, delivery damaged on viewing

I think it's better to describe it step by step. My goal was to deliver my personal things from Berlin to Belgrade.

1. I paid the delivery from Berlin to Belgrade. My six parcels were picked up by UPS and sent from Berlin. The following day when I had to be ready to leave Berlin all my parcels were brought back, the reason was that the driver didn't collect the invoice when the pick up took place. As a result, my stuff was in Berlin, I wasn't given the money back and I had to take my plane.

2. I paid again (extra 600 something euros, new delivery ID is 1ZP984DT0400015418) and asked my friends to send my boxes and make sure driver has the required invoices. The driver didn't show up. I had to make a call to support and ask to arrange the pickup, it happened a day later.

3. My stuff arrived to Belgrade. After a long delay I was contacted by UPS Serbia and asked to provide some documents, some of which didn't make sense (residence permit and return ticket). I got stay permit from police and sent other documents. After delay they asked me to refill invoices. After a few iterations (I have correspondence saved), when I asked for template or assistance, I finally managed to make up an invoice that satisfied them.

4. But after that they asked me to go to their office and count my cloth. I did spend half a day on the way there and back and counting my things. The problem on this side was that 2 out of 6 boxes were heavily damaged. One was not the one I was sending in the first place (I was told that it was damaged and they had to replace it) with my things rearranged. And the second one was wet, with a hole in one corner and small things falling out from it. When I opened it I could say for sure that something was lost on the way. I pointed that out and a guy at the warehouse "fixed" it with duct tape.

5. The delivery date on second shipment documents is 14th February, now it is 7th of March. And I still didn't have my delivery! I contacted UPS Serbia twice yesterday to ask what was causing the delay again and got no reply. I sent a message to UPS Germany and still waiting for response.

6. And a cherry on a cake, I was charged with extra 1100 euros with no explanation (I have my bank account details).

So all in all, the delivery that I'm still waiting for cost me more that 2k, my packages are damaged (likely something is missing) and they are not yet delivered.

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J
2:11 am EST

UPS service

I scheduled a package pickup yesterday, 3/6/2018. It's just a small package but due to certain circumstances, I can't drop it off at one of their location. When the driver saw how small the package was, he told me with an angry tone and attitude to just drop it off at their office next time.

What's the point of their package pickup service if they will just complain how small, or big, a package is. Very unprofessional. This is why I hate using UPS.

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T
5:17 pm EST

UPS ups delivery attempt while I was home in my driveway.

Was in my driveway under my car changing the oil. Delivery was for my medication from the VA. Driver pulled up to front of my house and went to front door and left note. When I heard driver close door of truck I got out from under car and walked up driveway. Driver pulled down street past me and turned around in cul-de-sac. He looked at me as he drove past me again, standing in my driveway. I immediately called customer service who told me dispatch would call me back especially because of the urgency for my meds. After a second call to customer service dispatch finally contacted me and in so many words said"the driver said he didn't see you... oh well, too bad". This is not the first time I have had issues with UPS and my medication delivery and horrible customer service.

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S
1:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS driver drove over the lawn section of my yard directly over my main irrigation line.

At about 2:00 PM, 3/3/2018, a driver that was attempting a short cut thru my driveway, drove over my lawn after our rain storm and dug deep into the ground. This occurred at a spot that is directly in over my main irrigation line that goes to half dozen zones. I strongly suspect that because of the weight of the truck, it most likely damaged the PVC line. Unfortunately, I will not know until I fill my irrigation line in April or May. I want to put a claim in now for possible damage to my system and to pay for the repair of the lawn itself. The cost is unknown right now though I can get an estimate of the possible damages.

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Update by Steve5827
Mar 19, 2018 12:34 pm EDT

I have not had any response from UPS on this claim.

Update by Steve5827
Mar 19, 2018 12:33 pm EDT

I have not heard back anything on this claim.

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R
11:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery time

#[protected]...We are a flooring company and need this product by 3/2 or 3/3
at the latest. Our fault for not knowing the timeline, our distributors fault for
not knowing or explaining it, your fault for routing it to Atlanta instead of
coming straight down I-10 to Jacksonville. Now we are being held hostage for $700 to $800 to expedite the shipment.If you can make it for the extra money
you should be able to deliver free.

Randy Asbury
Designer Lifestyles
[protected]

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Y
8:25 pm EST

UPS delivery

I received a package today. I was home the entire time and no one ever came to the door or knocked. They left it by my garage door in a pile of snow and when my husband found it it was soaking wet. I've always thought of UPS as having a lot better customer service than that. I don't think it's too much to ask to walk down my sidewalk and place my package at my front door.

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J
5:37 pm EST

UPS no up to date scanning

My complaint is that Kenora/keewatin Ontario is a UPS delivery dead zone not enough staff to cover this large area.
My package arrived in town on February 22nd and has had no scanning on it since the website just keeps telling me Delivery is scheduled for today buy the end of day today is the 27th so my package has been in town for 5 days and still has not been delivered and there is no Ups store to pick it up or other agent to pick it up from.
I worked as a courier for 13 years and realize the challenges of this area but come on 5 days to still not get my delivery from the warehouse on the other side of town.
Tomorrow I will go down to the warehouse to see if I can find my package or at least leave them a note to see if i cab get some one to give me a call.
I called the ups customer service line and they told me to get hold if the shipper so they could get the ball rolling and find out what happened to my package... Its a small town its just faster if I track it down my self.

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C
2:03 pm EST

UPS ups driver

I didn't get his plates cause my husband was on his way to work but he delivered a Package and parked right at the stop sign on Isabelle Racine, WI and we could not see the cars coming from other direction good thing there it wasn't busy. He was blonde and tall wears glasses he saw us and still proceed outside of the truck. We had to go around him and right threw the next street cause he was parked right at the stop sign.

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J
3:11 pm EST

UPS delivery

I wasnt home when the package was delivered but when I arrived back home I found my package in an empty flower bed instead of my porch. When I opened the package, there were bugs from the flowerbed crawling all over the contents of my package, which contained clothes and shoes along with other items. There was plenty of empty space on my porch for the package, so why it wasn't placed on my porch, I have no idea.

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S
2:45 pm EST
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UPS 1za3r5427273782551

In Friday as the customer service say the driver was in the store and we refused that's a lie I have cameras inside and out side my store the driver he did not show at all
And today it's the Sam he said he came to my stores and I did not come
I am ready to open the camer for any one come from UPS
Hop this will tack In seres action
Style beauty supply
[protected]

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D
2:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS three times in january 2018 driver(s) have trenched my yard

January 2018
Yard has been trenched three times. I have spoken to the following people with the Stafford TX office and have been told numerous times I will be called back and no one does now. Two weeks ago Trey stated the insurance company will be calling me to get the yard repaired. This is my last step before turning this over to my attorney.
Samantha Sauccedo
Supervisors:
Mark Stevens
Chris
Trey

I believe the last time the yard was trenched was out of retaliation for complaining to Chris twice before. Driver stated the first time he drove around the driveway but the limb hangs too low and has not been damaged. He has since changed his statement according to Trey. I have bought dirt twice before to repair the large trench and replaced the sprinkler head.

Darrell W Barnes, Sr

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R
10:45 am EST

UPS not delivering item and now I am out of pocket $2,500

I am at my wits end and trying all avenues for support now.

I purchased an electric skateboard from the USA, prior to making the purchase I emailed UPS and confirmed the item with the said battery can be shipped, at the end of the post is the reply from UPS.

Only after receiving this confirmation did I go ahead and purchase the item, with the following costs, hence why I can't just let it go.

- Cost of the board: $1, 750
- UPS Shipping Cost: $825

The item was shipped from the USA and when it got to Koeln Germany was flagged as a hazardous item, UPS is now distancing themselves from the issue and pretty much provided me with the option of someone needs to collect it in Germany.

How and where do I go to either get the item in some way shipped to South Africa or recover my costs from UPS?

As I said they are really not helpful at all at this point.

Dear Ricardo,

Shipments of Lithium Metal Batteries are prohibited on Emirates Airlines flights which UPS uses to this destination country.
Alternative arrangements are in place, but expect transit delays if the normal planned flow of the package is via Dubai, United Arab Emirates. Time in Transit may be extended due to solution found.

Sincerely,

Karem L
International Customer Associate

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B
10:39 am EST

UPS delivery driver

I would like to complain about my UPS delivery driver. I am assuming I have been assigned a new driver, because this problem started occurring over the last 4 months. My address is 7318 Orien Ave., La Mesa, CA 91941. The most recent event happened Saturday, February 17 at 10:38 am (tracking # TBA759941799000). My front door is located on the side of my house. The UPS delivery driver is now leaving my packages at the beginning of my walkway where all packages can be seen from the street. If he or she would walk 10 more steps, the package would be left by my front door which CAN NOT be seen from the street. I have lived at this address for 5 years and never had this problem where the driver is too lazy to walk to the front door. The packages are literally being left in the middle of the walkway near the street and not at my front door. We have been experiencing thefts in our neighborhood where people are checking for packages and stealing them. By leaving my packages on the walkway your driver is putting us more at risk. Please tell your driver to walk the few steps and leave the package at our front door. Thank you, Barbara Jackson, [protected]@gmail.com

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E
7:52 pm EST
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UPS a ups driver

On 2/16/2018 at approximately 2:40-50 pm this driver of a USP truck ran the STOP sign on Lowry/Oliver No. ( north minneapolis, SB ) going toward Northeast Minneapolis, and almost caused a very serious accident I was only able to one number off truck because even after making the illegal turn he was driving recklessly, the truck # is 859532, white thin male, there were other witnesses also.

You're driver need to pay more attention to the signs.

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A
1:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

UPS store pickup

I visited 101 Union drive UPS store at LSU today at 1 pm after receiving an email from UPS in the morning that my package is ready for pickup. When I went there the staff available said it's with them but they have not checked it in yet and they have 100 more package to check in before that, so they asked me to visit their store again after an hour or so. My question is if I cannot get my packag in the first place, why did UPS send me notification saying it's ready for me to pick it up?

Tracking Number:
1Z37W9X60324234695

Thanks.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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