UPS
reviews and complaints

12/18
A ups driver had the assistant reliever package to porch, assistant was walking back to truck our dogs were loose followed the assistant than the driver came out threw a dog treat without my consent than charged at dogs while they barked she was frantic charged at the dogs than went inside the truck threw things not sure what.. I go to truck than driver says she was bit by the dogs, I ask if she is ok does she need me to call 911 she yells at my face NO! I ask if I can see where she yells no than she says the dog bit the assistant than assistant shows his sock no sign of being bitten than assistant says the nose of the dog touched him. She honked maybe around 7 times even leaving the house. I call and complain and asked to speak to her supervisor and someone said she will give me a call no call.. my mother was supposed to receive a package the following day and it showed on her tracking that the receiver requested to be picked up in Lakeland "another city" than they told my mother it will be delivered that same day. No delivery... today is 12/22 I had a package myself a $400 tablet and it was out for delivery than it says the receiver requested to be picked up in Lakeland "another city" I called multiple times
So she leaves my packages right by the road! 20 plus feet from our home
My mother did inform ups our dogs were in the cage even the box my mom receiver said no dogs she still left them by the road. When I seen the truck I ran to ask her why did she say I requested to pick up she walked away laughing than I go to her door and she tells me not to touch her truck or she'll call the cops on me. I asked her constantly for her name and her supervisor that's all I wanted and I was one feet from her truck and she took off she could have ran me over.
However I do have her license plate and when I took the picture she yelled out GOOD!
GDN 265
I did not know it was illegal to know her name or supervisors number.
I strongly feel like she is a rasist I did nothing to her. I do not want her to ever come to my house again not even my drive way the way she threatend me and caused me danger while she laughed.

my tracking number is 1ZX04A170243820560. I was expecting my package to be delivered December 20th 2018. I go to track my package to see if it was delivered yet it says its going back to sender, because of address issue. Nobody tried to contact me about it. i call to see if he can be fixed nobody was willing to help. i was expecting this gift for xmas

I was in my home tonight when UPS evidently came and left a large bin out front with a note to put the packages in the bin. There were 3 orders They left a note saying delivery attempted. No dignatures were required, they didn't knock, but it was raining sio I have to assume that they didn't feel like unloading the truck in the rain. The remaining three orders due today were listed as THE DELIVERY WILL BE LATE with no explanation on tracking.

Okay so we ordered about 5, 000$ wirth of christmas gifts and today one of the more expensive gifts around2, 000$ was delivered well i was in my kitchen which faces my driveway and the ups guy backed in around 3pm or so and opened the back door of his truck and slid the package to the open door than pretty much threw the package onto our driveway.i went out emedietly and he saw me and hurried up and [censored] the back door and i yelled to talk to him and he took off out of my driveway.THIS IS UNEXCEPTABLE I CANT RETURN THIS PRODUCT AND I WANT EITHER THE MANS JOB OR SOME SORT OF COMPENSATION.the box and contents are clealry damaged but to what extent i wont know because if i put gas in the item they wont take it back so now i have to pay a proefesional to inspect the item so as to make sure your delivery driver didnt bend or brake anything on it as to indanger my children when they ride it.This si unecwptable if u dont do somthing i will be in contact with social media platforms and a lawyer.i hooe u will take care of your customer as i have tons of packages deluvered every ur and i will do as i saaid i would and i will take my buisness ro another delivery provider.i have many more photos of item condition.plus i have more items said to be delivered soon so i will be getting my neighbors video of the driver and paying close attention to my other packages

The manager Steve at UPS Croydon is an ignorant nasty belligerent thug that takes joy in slandering and belittling the workers.
An arrogant narcissistic thug with a disgusting dishonest personality. He made a disgusting false accusation against me because I went to HQ to get my wages. He said that I threw a diad at a customer. This is the device used to scan and electronically sign the parcel. If this had occurred don't you thing it woud have been reported.
UPS UK should be ashamed of itself appointing someone like him as a manager. Morale is down amongst workers.
He gets upset and nasty if you contact HQ Feltham about missing wages or others dishonest behaviors.

100% of my dealings delivering parcels for UPD were pleasant.

Complete lack of integrity.

We are going to court soon. I will tell the magistrates everything. including the lies and nasty name calling from the supervisor Joseph and HR girl Mahaela. They said I wan't entitled to the hours I worked. The HR girl from HQ Feltham sorted it out for me and apologised for the way I was teated
This company needs to be exposed and I did something for revenge to get all this out in the open. I took the risk of getting myself arrested and charged to get my story to the law of the land.

I am willing to take the punishment to get my story across and the behaviour of this awful company. I will also be going to the press.

Walter McDonald

Yesterday 12/14/2018 at 6:15 PM we were notified that a parcel was delivered by UPS. There was nothing on the porch, we were home at the time. This morning while driving out I noticed a parcel laying in the rain beside our driveway nearly in the main road. We have a half mile driveway in good condition and UPS has been delivering to our porch for five years. Please address this. Picture of label attached. Why weren't we told the package was at the street? Why wasn't it simply redelivered another day?

My daughter has been tracking a package through the UPS system for days that has mysteriously disappeared without a trace. Considering all of the wonderful technological advances with confirmations, all the customer service representative could say is to contact the sender (who paid our company to deliver your merchandise funded by your shipping fee) and promptly hung up. This is unacceptable on so many levels. Thankfully, the package did not contain life saving medication. Because, I am not the only person experiencing the same situation this week, are they trustworthy? You make your own judgement, but based on my experience with the two different customer service representatives and their lack of ability to locate a trackable package, I would never use UPS again. Unfortunately, in this case my daughter wasn't the sender and not given the choice. It interesting that UPS seems to be having an influx of similar complaints of missing merchandise. I will leave it at that.

On Tuesday, December 11 at 12:20pm, the package truck driver barreled into our parking lot, tearing through our grassy pavers. He avoided the driveway almost completely. This is a safety issue for him, as the ground was highly saturated and he could have tipped his truck driving the way he did; it tore up a few of our pavers in the grass area. Please address this and ask your drivers to stay on the driveway. This has NEVER happened before. We understand that with the holidays upon us, that they are busier than usual, but there is no reason to destroy property or put anyone in harms way to get to the delivery area. Thank you.

On 12/10 around 6:20p, I was on the entrance of 85 south on Freedom Parkway. A ups driver with the license plate WZR853 tapped my right driver side mirror. Fortunately, it folds and that was the extent of it. However, the driver felt that it was necessary to bully his onto the on ramp to get in front of my car. I was clearly already in front and trying to merge. It was apparent that he was in a rush. Once we both got on 20 w, he sped up and took off, proving that he was trying to get to his destination in a rush. This was clearly unacceptable. Thank you for your time.

Sincerely,
Victoria Poythress
[protected]@gmail.com

I bought an item through eBay from another country. 2 Fridays ago, UPS promised to have my package delivered by the following Monday. On Monday, I received a SMS because I signed up for their SMS notification, and it told me it would be delivered by Tuesday. By Tuesday, I received another notification that it would be delivered by Thursday. So I decided to email them Tuesday night to see what's holding up my package, no response. Then, I received another notification on Wednesday and told me package would be delivered by the end of Thursday. So I got a little worried, decided to call them and find out to see what's up, the phone rep told me it would be delivered that day, which was Wednesday. After 5 mins, I checked my email and the response was the same. So I waited... Nothing showed up even at 9PM that night. Today is Monday, December 10, 2018, of course my package is still not delivered and I got a phone call from UPS told me that they were not able to locate my package and told me to ask the seller to file a claim... The problem is, the seller is in South Africa, when he shipped the item, it went through Aramex and then transported to UPS, and UPS lost my package.
How does UPS really do business with their customers/consumers, I have no idea? I URGE sellers avoid using UPS if you want to make sure your package gets delivered safely. Because I am not the only person that is experiencing loss packages, another person from my work is experiencing the same thing. Are they trustworthy? You make your own judgement, but based on the trend/my experience, I would never ever use UPS in my life. In this case, I didn't have a choice because I wasn't the shipper. They are ridiculously unreliable because I seldom receive packages shipped through UPS, and this time is just once out of the blue moon and my item is shipped through UPS, and it's gone missing.

Received a product from the US that was built in the US. The product was defective and the company who produced it contacted UPS to pick it up so that it could be returned and replaced under warranty. The parcel was picked up the next day and it then went to a warehouse and back to where it started and back to the same warehouse where it was help for a missing document. Nobody from UPS contacted me. If I had not checked online I would not have known there was a problem. When I did call UPS I had to wait 45 minutes on the phone to speak to someone who spoke enough English to understand my inquiry. Another phone call and several emails to UPS and I am still waiting for a reply 4 days after the ship date to see if the document was sufficient for them to release it from a local warehouse. A call from UPS to ask for my email address so they could send me a document to fill out was again very frustrating as the women could not speak English and obviously could not even transcribe my email address correctly as I never did get the form. I found one online and filled it out and sent it but still waiting for a reply. What an incompetent company. Why hire people for customer service positions who cannot speak enough English to be able answer even basic questions.

Ups driver almost took the whole front left side of my car out as he was turning into the street I was driving down. Incident occurred at approximately 4.15pm today on the corner of Oak and Lenox streets, Glen Ellyn. I am extremely mad about their careless driving, the only reason he didn't hit me was because I had to brake suddenly and very violently to avoid him turning into me as I was driving past him. Not good enough UPS, I expect disciplinary action to be made against this careless driver!

While making a delivery to my house the UPS man backed into one of my side trees breaking a branch off and ripping the telephone wire from my house. When he came to the front door he said it looked like ice knocked it down. WOW! What a liar, because I saw him do it. Also side information, there isn't even any snow outside! I have tried calling UPS several times but I can never get a person and their claims website doesn't have any options for property damage. UPS sucks!

I have a driver complaint. It's occurred numerous times this week for Delivery to:
1 Butterfield Ln unit 3 or 4 in Stratham NH 03885.
The driver has been turning around at the corner of my property and is ruining my lawn. (Note: I have not even been the recipient of the packages being delivered because they are for my neighbor.)
If it continues I expect UPS to handle the cost incurred to fix my lawn.
Delivery of a package today was about 1:15 pm on Friday November 30th, 2018 for you to track the driver of the vehicle causing this damage.

I received another package today and it was left by my barn; the box was wet from the morning dew so it must have been there last night. Earlier in the week a package and an envelope were left by my garage doors. I have a FRONT DOOR and am requesting that all packages be left there.

The package left by my barn was quite heavy and I had to drag it to the garage in order to get it out of the elements. Why in the world would your delivery driver(s) just willy nilly put packages anywhere on my property? Would be just as easy to put them on my front porch which has a covering and would be more protected from getting wet.

JOYCE BURNETT;i am having trouble in getting my packages delivered to my shipping address;539 leesville rd. 24502 lynchb urg virginia. they keep tacking my packages to ups store for pickup. i told them 8 times already i am hanicapped and dont drive. and i am home everyday, all day. there is no excusr for this customer service! plkease find out what the problem is, and please respond!

This company is the [censored]tiest ever. I wonder why amazon, Best Buy prefer these guys?! They cannot once deliver a package on time! I ordered a MacBook from bestbuy to be delivered to my home and they used ups to send my package. For some reason the apartment number was wrong in my packet. They said there was a delivery exception coz of this and I called to update my address.. which they did not due to their negligence! Again without confirming with the sender (Best Buy) or reciever (me) they tried to deliver to the same wrong address.. are they out of their mind?! I somehow called Best Buy and after talking to 4 ups customer service agents I fixed the address and issue. And they said they will again attempt delivery next day.. i will be out of town and won't be there to take the package. When I ask them to deliver on Monday they said I have to pay them $6 for that! Why the [censored] will I pay them a dime? [censored]tiest mail service ever. I prefer fedex or usps any day over these [censored]s!