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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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D
8:00 pm EDT

UPS poor customer service with reluctance

On Saturday, July 14, 2018, I went to a UPS Store to drop off a prepaid package to be shipped out to Amazon in Phoenix Arizona.

The time was around 4 p.m. With problems with my packaging, I decided to inquire what steps I need to take in order to have my item returned at no cost.

After given my options, to my surprise the store attendant Indee Pahwa, at the Newark, California UPS Store reluctantly provided me with poor customer service. He refused to take my return saying that the box was too damaged. However, the box was still usable. The Box had a small dent. Nothing that packaging tape could not put back together.

Please resolve this issue as I am not happy with UPS. UPS should be a place where success thrives through its partnership and relationships with its customers.

By reluctantly providing poor customer service, UPS is discriminating against its customers by not allowing them to deliver package to be shipped out to their destinations.

Thank you very much for your concern and your kind considerations.

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2:42 pm EDT

UPS reckless driving

Occurred around 2:00 pm. A ups driver (male) with the licence plate KRK 0618 displayed reckless driving and rude conduct. We were turning right from a parking lot onto Parmer Lane (approaching I35 Frontage Rd). While waiting for the traffic to clear, he began honking, then pulled around us on the left and pulled forward enough to obstruct our view. At the Parmer & Frontage traffic light, he pulled up next to us, and proceeded to shout at us and cuss at us, acting very aggressive and violent.

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2:10 pm EDT

UPS driver's reckless driving

At 12:58 pm. A ups driver (male) with the licence plate 005C 178 or 005C Z78 on highway I10 by exit 27, almost hit my car with children in it. He saw me in that lane because he looked at me, so I guess he felt that his since his 18-wheeler was bigger than my small Mercedes he could push me out my lane which caused me to have to swurve and push my brakes hard. Once again, I had kids in my car and the traffic was heavy. I could've hit another car.

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1:59 pm EDT
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UPS damage done from turning around in my driveway

I love at the end of a dead end road and the UPS driver uses my driveway as a turnaround and in the process is tearing up my 2year old asphalt driveway by pulling in, stopping and turning the wheel/tires while stopped which digs a hole in the asphalt. Fed-Ex, Amazon, garbage trucks all turn around in the street but not UPS THEY CONTINUE TO DIG HOLES. After researching this I have learned they take no responsibility for their actions. I've had it

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12:20 pm EDT

UPS delivery service

Hello,
Today I was waiting for my package and at 12:58pm I checked my tracking info which showed that my package is undeliverable at 12:19pm. Yet, I am here waiting for it and no one came with it. The driver did not come!
This is an important package for me at this is not the first time this happened. I need to know what UPS will do to resolve this issue otherwise I will never use your service again.

Tracking #: 1Z3092A34295617200

Lyubov Winegardner
[protected]

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9:57 am EDT

UPS Delivery

My InfoNotice [removed]. The UPS driver went to my neighbor's house and never attempted to walk up to my address for the shipment. I was sitting in the living room waiting for the delivery. He gave the neighbor my information, including what the package contained, and handed him the InfoNotice that reflected my name and no other information including if another delivery attempt would be scheduled. I contacted UPS twice to inquire about the package, once after he left and then the next morning on 7/11/2018. I was told the package was sent back. The driver never came to my address, [removed] on 7/10/2018. He provided my personal information to someone else, including giving that person the InfoNotice. My address is clearly stated on my mailbox and at the front door of the house. There was never another attempted delivery or even an attempt to contact me. The package was a birthday gift and now I have to reorder for another delivery which will not be delivered on time.

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Update by Pc Jackson
Jul 12, 2018 10:05 am EDT

Wrong information

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1:56 am EDT

UPS ups lying about making deliveries attempts to amazon and to my wife.

UPS is lying about making deliveries attempts to Amazon and to my wife. I was literally right next to our front door which was open so I could hear UPS literally all day and all night. No delivery was attempted and no delivery notice was left. After I talked to UPS over the phone then suddenly we receive a notice from Amazon of attempted delivery. This is unethical business practice to say the least. It upsets me and my wife that UPS would stoop this low, lying to Amazon to cover their behinds.

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12:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery errors

I was to receive a package via UPS today. I live at 119 Bridgeway Drive Maryville, Tennessee 37801. A gentleman contacted me on Facebook Messenger to find out if that was where I lived because the UPS driver had dropped my package at his residence. His residence was 1119 Camellia Trace Maryville, Tennessee 37801. If this gentleman hadn't contacted me I wouldn't have received my package in time for my great-niece's birthday. The tracking number was 1Z9V1E40301685195 on my package.

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7:57 pm EDT

UPS rude/unprofessional driver

Hello my name is Louis M Tibe and I am here to file a complaint against a UPS driver for being very rude and unprofessional. I received a package on 07/11/2018 around 8pm stating that it was for me but i did not order anything so i asked the driver politely who and where is from. He rudely answered me by saying that he does not have time to explain and that he has to go and trying to force me to sign. Turning his back to me, he walked off and did not let me have time to decide whether or not i want to sign. This has left me very confused and angry

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7:59 pm EDT

UPS delivery service!- or not!!

My daughter ordered concert tickets & phoned the company she had ordered them from a week before the concert as they hadn't arrived. They said they had sent them via UPS . UPS were contacted who said they had no record of having received them or sent them out!
Several phone calls were made to the ticket provider, UPS & concert venue- but no tickets!
My daughter fortunately got all her money back, but obviously didn't get to go to the concert.
5 MONTHS later the tickets arrived in a UPS package at our address! - the post mark was dated several days before the concert which meant that the tickets should have arrived with us in time for the concert!

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1:42 pm EDT

UPS driver with va tags 38-835 july 9th, 2018 at 2:02, pm. sterling va 20164 area.

Whoever is driving this truck needs remediation. He came down Sugarland Run Dr at 2:00pm speeding and as the lanes merged into one, started going faster and cut in front of me. When I pulled up to where he stopped, and told him what he did was wrong, he pretty much blew it off as if it were nothing. Sure, he apologized for speeding, but he wasn't at all sincere about it. And as I was driving away, he looks over to his partner and starts laughing.

What makes me angry is him telling me he didn't know the speed limit was 25mph. Well, I never told him that so he knew it was 25mph. And for someone who does this for a living and not observe the speed limit, or worse, not even know what it is on any given road is unacceptable. He sped right through an apartment complex, a townhouse complex, a 7-11, then through another townhouse complex. There are kids all over that area and he doesn't know what the speed limit is? He's in a RESIDENTIAL area!

When he realized how angry I was, he started to become belligerent and got an attitude as if I was wrong for calling him out.

Above is the tag number of the vehicle, time and date of the incident. I finally stopped at Greenfield Ct. Sterling, VA 20164.

I'm not looking to get anyone fired, but if he can't drive the speed limit, then bring me a driver who can. And the thing to do when someone is mad at your actions isn't to bring an attitude to the table.

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12:07 pm EDT

UPS delivery stolen by driver

I received a delivery today and the box was empty. When I confronted the driver, he stuttered every which way and tried to make excuses for what happened. I tried to refuse the delivery and he forced me to take it anyway and said I needed to call the shipper.

If you look at the box, it is obvious that the tape has been tampered with, the box itself has been crushed and even the box inside the shipping box was damaged. The driver even took the receipt! This is completely unacceptable!

Will Geist
[protected]
[protected]@gmail.com

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1:43 pm EDT

UPS delivery driver did not knock to pick up a package that required my presence at the time.

Delivery driver did not knock to pick up a package that required my presence at the time. I requested a pick up service from UPS, and I was required to be home at the time of pick up. I was home, and the driver did not knock ( I was by the door so would have heard), and left a label stating he had attempted to pick up package. I called after him while he was walking away and he did not stop. He was close enough to hear me calling loudly. He deliberately chose to fulfill my request. I took time off from work to be present for pick up.

I am including all numbers as I do not know which you require:

Bar code: DW3BQNqnRRMA

Tracking: 1Z 376 4A8 [protected]

NV 890 9-55

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12:40 pm EDT
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UPS a driver running a red light and nipping my car

Good afternoon I'm totally shaking right now I'm so sorry . I was driving turning onto Ella grass Blvd in New haven CT and your driver license plate number A310241 truck number 863035 ran a red light as oncoming cars were turning the side he was on was fully red and he was on his phone talking to someone. After nipping my car thank God I swerved or it would have done extreme damage to my car he just waved his hands. I try to chase him down to let him know what he did but I couldn't catch him because he again ran another light and the oncoming cars again blew and abruptly stopped. In have A wife that's seven months pregnant and she is so frantic as well as I I had to find a safe place to pull over and regain my composure. He definitely has to do better this happened around 1p.m. today .please please please have safer drivers on the road .That was a scary encounter I hope nobody else has to encounter. Thanks a lot me driver we were going to the beach but knowing he is somewhere on the road we will opt to go back home my three kids in the back are a nervous wreck smh

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3:51 am EDT
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UPS 1zat16650470029670

Hi, as per the system, shipment of 10 cartons were handed to UPS HK (from Shenzhen) on 27 June 2018. The cargo was in HK for a few days before they were exported on 2 Jul. What was more ridiculous is that the cargo was shipped to Taiwan (destination country) and back to China on 3 July and still in there on 4 July. What's the point of having to pay for expedited delivery when it was taking more than a week and still not delivered.

I have been shipping my shipments out of Shenzhen and this delivery is getting out of hand. Feedback to UPS HK - and the lady Linda Evans is not really helpful at all.

I have had another shipment to the same customer via DHL - handled on 27 June and was delivered early this week.

Cargo is needed urgently and yet this logistic is getting out of hand. Please help. Thank you.

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10:18 pm EDT

UPS delivery to the wrong apt

Name: Van Ngo
Date of the incident: 7/2/18 2:26pm
Tracking # 1Z37X3370307959543

I have order my lap top from finger hut online 6/21/18 which of course had to be delivered by UPS no problem, I never had a problem with UPS delivery until now. So as I track my package it stated it's going to be delivered on 7/2/18 from 9am-8pm. I then get a notification that my package was delivered 7/2/18 2:26pm . I find that really odd as I did not receive my package or heard a knock or anything at my door, when I was waiting and expecting for my package. I then started to panic remind you that I am 8 months pregnant and hormones is way out at this point. I then went to my office manager as I live in an apartment building. I asked my manager to look at the cameras maybe some one took it off my front door or something. As we seen the UPS guy come in to our gate went back and forth in the front for like 2 minutes didnt even try to go into the hall ways where the rest of the apts are at then he just dropped it off to apt #326 no even near my apt which is #426. As I went to apt #326 there goes my package with my full name, full mailing address, and my phone number. I dont understand how he can make that mistake. this is a couple of hundreds of dollars worth of a product which is a lap top. and he was just so careless and was ready to just leave so quickly. that is poor service especially for a big company name UPS. Hopefully you guys can track down who delivered this as he needs to be re trained or something. we order stuff that is expensive and you guys treat it like its nothing. how hard is it to look at the number? dont you guys take a picture of the package you leave at the porch? i bet you the address number doesnt match as he never came to my apt and we got him on camera. i was so upset for the rest of the night. spending hundreds of money when it almost went into someones else hands. i cannot believe this.

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5:25 pm EDT

UPS delivery

For several months my packages have been dropped off on the road at the end of my driveway. During inclement weather the packages have been soaked through with rain and snow because they have been left on the ground. Several times packages have fallen over into the actual road because of careless placement. I had a vacuum delivered by UPS and when I got home I saw it had been hit by a car. I edited the address and delivery instructions on all deliveries since to specifically state that packages should be delivered to my door but they continue to be left at the end of my driveway. I do not see any reason why my packages cannot be delivered directly to my door since USPS and Fedex have no problem properly delivering them there.

Ashley Blum
56547 111th Avenue
Minneiska, MN 55910

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4:33 pm EDT

UPS delivery

I received a shipment today for tracking #: 1z305y4w0318782395. The driver did not leave the package in a secure location. When I went to retrieve the package 5 minutes later, the box was damaged and the item was gone. I had to call amazon for a replacement. These delivery drivers failed to handle people packages with respect. This is unacceptable that I have to call for replacements when the driver should've done his job. I hate that amazon use this carrier as a way to ship to consumers. Of all the postal carriers, this is by far the worst of them all. Calling ups is no better, the agents that answer the phone are so quick to dismiss you like the problem is not their fault. I am not a happy customer for ups and refuse to use this service any more. Train your drivers to do the job properly or find someone who can.

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11:10 am EDT

UPS driver lied about package pick-up

I contacted Amazon to return five packages on Thurs., 6/28. Received Tracking info, prepared packages with this info and put them next to the door. I followed directions from Amazon that UPS would pick-up the following day, would bring mailing labels and that an adult needed to be present. I sat in my kitchen the entire day on Friday, 6/29. If I needed to leave the room, my mother stayed by the door to wait for pick-up. I went out on my front porch to water plants around 4:00 and found mailing stickers lying on the floor showing pick-up attempted. Your driver completely lied about the pick-up. He never even attempted to knock. There were three adults and two dogs at home the entire day, saying he attempted in any way, shape or form is a complete lie. I had the packages sitting next to the door waiting for driver. My mother or I were never four feet from the door. I'm furious with this driver and would like to know why you would even hire someone like this who is to lazy to do his job. (he also has left packages in the rain because he is so lazy he can't put them on the porch- two boxes were so wet that they fell apart and I had to bring in the contents piece by piece-luckily for your company nothing was damaged). I called the customer service line as soon as I saw the labels lying on the porch. They had someone from the local UPS center call me. He said driver was no longer in the area and I would have to wait until Monday. I told him this was not my error, his driver was at fault and asked for his supervisor. He said he was the only supervisor there. He also told me I didn't need to be home, just leave the packages outside for pick-up. This is not the instructions given to me by Amazon, which I have a print-out of. I'm sure you are completely familiar with Amazon's return instructions. Two of the packages contain dresses which I paid $250 each for. Would you just leave them outside for pick-up? This was not acceptable to me, I needed these packages picked up Friday, 6/29 as promised. I waited another hour and called customer service again and was again told someone would call me back within the hour, but no one called the second time. Here are two of the tracking numbers: 1Z67630Y7806262274 & - 1Z67630Y7806317563, the names on the returns are Donna Lipari and Elsie Bernier. Our phone contact number is [protected]. I'm sure you find the other three tracking numbers in your system. Resolution: My five packages picked up on Monday, July 2nd. - Driver apologize to you and I for lying to both of us by stating that pick-up was attempted - Immediate reimbursement for the $6.00 per package charge times five packages for a total of $30.00 as my paperwork states my packages would be picked the following business day and they were not due to driver error - and now that I have been instructed by your local supervisor to leave my packages outside, this means you are now completely responsible for any damage to the items in these packages. Your driver's negligence has cost me time and money because my packages were not picked up on 6/29. I will notify you if additional charges occur due to this incident.

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12:07 pm EDT
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UPS parking.

Today at 11:35 at CVS located at 3502 SE MILITARY DR., San Antonio, TX, a UPS driver parallel park and took up to handicapp parking spaces. When I informed him his response was I left two open. If four people that were handicapped pull up only two would be able to park. It is small parking lot he could have move down some. He was not the regular driver for the route.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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