UPS
reviews and complaints

I was traveling north on Mykawa Road in Houston just now. Your driver was traveling back to the substation. They nearly ran me off the two lane road (one lane in each direction). I was already driving 8mph higher than posted speeds. They attempted to pass me on the coming lane. But they misjudged my speed and the distance of the oncoming car. Trying to dodge back into the proper lane your driver almost caused an accident. This is reckless.

The truck license plate ends in 9810. The three letters on the left were not completely legible. Two of the letters were CS. Someone should speak to this driver about this.

I am a contractor I had a tool shipped in two parts the driver indicated that no lot or appt number available. I am staying in an RV park where packages are left at the office and I know this because I had 2 other packages delivered to the same location, same address and 1/2 of my tool delivered today. The other part of the tool is on its way back to California and I'm in south Texas being Monday is Labor Day and my tool has been returned to the shipper. This will be very costly for me as I will not be able to complete my work next week plus an extra week of
living expenses. Let alone we are dealing with infrastructure rebuilding power transmission lines to supply cities with power. I need to have the unit expedited to me ASAP! Tracking Number 1ZE80E404246329280. Its amazing how a lazy person can create havoc on other peoples lives and have no recourse

I was leaving Academy on Six pines Drive at 930 am on 8/30/18 in The Woodlands, TX.
I had to slam on my breaks to avoid being hit by one of your drivers, I honked my horn at him to warn him about how fast he was driving and he flipped me off(showed me the middle finger). My father was killed in an accident caused by a speeding driver in December and I'm not about to allow one of your drivers to kill me or someone else. The guy is lucky I was pulling a trailer or I would have chased him down. It was truck # 576962...an older guy with gray hair was driving the truck. This situation better be taken care of, I'm not real happy at all with what has occurred.

Date: 8/30/18

We have a covered front porch, but the driver was too lazy to leave them there. Instead he backed up his truck and dropped them right in front of my garage. I could barely move them. If I could have a choice, I would never use UPS again, however vendors use their service because they are cheaper. They definitely get what they pay for.

The driver left my package by the road. It could have been easily stolen or damaged! There was no gate or lose dog and no reason why he couldn't have drove down and left in on my porch per usual. One of the packages was 35 lbs and carting it all the way down my drive way strained my back. There is no reason why they shouldn't have been delivered to my porch!

Everytime we order online is another bad experience. The driver usually drops the package at our front door and does a quick knock and takes off. I find that very disrespectful since we do pay for your services to deliver our packages home. Why can't you have your team members knock on the door and wait for a response. Now, if no one responds then leave one of your notes and take it back and drop it off at one of your offices for the customer to pick it up. Behaviors like these is why so many packages get stolen.

I have ordered a item and waiting for them to deliver. and I was waiting for them front of the my apartment building, but they did not show up, but in tracking history they deliver to access point because receiver was not available. but when i call customer service, they covering up, and not acknowledge that driver never went to the building. then i ask where is the info notice, but there is none, .still after 3 days they don't want deliver and want me to pick it up;. even they been to the building, what about 2nd attempt. these people lazy and get away with it. now on i am requesting all the shippers not use ups it they are delivering to me. this is not the first time, many time they have done ti. people don't have car or disability depending on delivery. these people does not care about service even management does not care. one customer rep was saying shipper did not put the building number, that why it was not delivered, but tracking history says other wise, if address is wrong, there is no reason driver to come to the building as stated in the history, because he did not come to the building and leaving no info notice as required.is there any meaning to delivery service, or buying online. amazon should allow us to choose the courier and other company as well
Thank you

Hi, I must say first of all I have never had a problem with UPS, they are my first choice with shipping. I have had issues with FedEx and DHL but even they have been able to reach my front door. Yesterday I had a delivery scheduled to be made in the afternoon and I was at home to receive it. The time frame for delivery came and went but that is not unusual for my rural location. It never arrived yesterday, (so I thought). This morning I start checking on it's status and I have an email saying it was delivered at my gate, Gate? I have no gates. So at 3:40 am I get in my pickup and drive around my property and finally go out to the end of the road to find my package at the base of my address sign wet with dew. Every single delivery person who has ever came to my place has at least made it to the house even if they just dropped the box in the middle of the driveway! I think that you need to have a talk to whoever was driving this route yesterday and explain to them what door to door delivery means and why that is important to the customer! UPS tracking #1ZX547A90341579150

the UPS drivers delivering to 44102 location are inadequate and provide substandard service, examples are leaving package at unidentifiable location and no follow through from supervisor in complaints! Amazon and others should not use their services until there is a coaching makeover on customer service!😡😡😡. Today I am still waiting for a package😡😡😡

You lie about your service.

You charge a fee for signature required and then the driver drops off a package worth almost $1000 without getting any signature, he lies on his log (which he admitted to his supervisor) and now you will not pay me for the value of my property,

I spoke to two people at your corporate office and the most they can do is say I am right and offer a fraction of the value of the property lost.

Now I know why you chose brown for your trucks, it is the same color as what I discharge from my body. I hope that is not an infringement on your color but the discharge is older than your company.

No one has the courage to correct this economic injustice

Cheers

Hello, my name is Elisa Herr. I would like to file a formal complaint against the driver who delivered a package to my neighbors home today. My 11 year old daughter and I had just exited our house carrying 2 rabbits with our dogs following us when we heard your driver flying down our lane. We quickly secured our rabbits and began trying to capture our dogs. Your drivers repeatedly drive far to quickly and unsafely down our lane. Our drive where my neighbors house is located is a private drive. Your driver was driving irratically and intentionally trying to run over our smallest dog in particular. I do understand that our dogs were unrestrained and chasing the truck, however these are small dogs and this is a small country private lane. Also my daughter and I were actively attempting to retrieve the dogs when his aggressive driving further complicated the issue. Eventually I took the packages for our neighbor from the driver and delivered them to my neighbors house on the drivers behalf. He then sped off attempting to hit our dog again. I am
Not trying to justify our dogs behavior as I do know they have a habit of chasing cars. However it was the intentionality if harm in front of my 11 year old daughter which I am wanting to complain about. Your drivers are no longer welcome to bring their trucks down private drive 930th in Magnolia, IL and if we ever use your service again we will pick up
Our packages.

Horrible customer service, very disrespectful, rude and LAZY! BEWARE OF THIS LOCATION
I called this location days before preparing a package for shipment, in order to find out what is the most weight they accept. I was told 150 lbs. When I brought the package over, she refused to ship it. She lied that the maximum packages can be up to 108 lbs. and that I didn't call them. Kept arguing with me for at least 10-15 minutes. There were three workers at the store at the time, and wouldn't even put it on a scale to check the package's actual weight, told us to leave. They told us that we have to go to UPS freight location 30 minutes drive from there. The last words we heard from her on our way out were "I don't care". I am a business owner, and if I treated my customers this way, I would bankrupt.
The UPS website says:
"*Packages can be up to 150 lbs.
*Packages can be up to 165 inches in length and girth combined.
*Packages can be up to 108 inches in length."
My package was less than 150 lbs. and 100 inches combined, 60 inches in length. Went to another regular UPS store and they shipped it with no problem and smile on faces.
https://www.ups.com/us/en/help-center/sri/sze2.page

I have received 4 deliveries for someone else in my neighborhood. It is the same person. But my address is boldly post on my mailbox and my house!

They are using my mailbox to leave the smaller packages in and that is a federal offense!

The packages are all clearly marked with the recipients name and address and the name is nowhere close to mine.

Also, when they deliver packages for me, the don't even have the courtesy to ring the bell so that I know it has arrived!

What's worse is you cannot reach a live person wit UPS!

On 8/15/2018 I observed a UPS truck drive past my house at 139 Old Fellowship Rd., Swannanoa NC 28778 . As he came back down he must have wanted to go back up, so he drove past my driveway, backed down it, and turned back up the road. It's a private, gravel road, and I heard him spin his wheels and throw gravel as he pulled out. This is a fairly steep road, and the driveways are cut in to enter only in one direction, from the low side. The slope is such, that if you try to turn up the road, which is what he did, you are going against the slope and over a hump, and it causes ruts and changes the flow of water runoff so instead of going down the road it goes down my driveway, rutting it out . This is the second time in a month it has happened, but it was a different driver, and I confronted him and he was very apologetic and helped smooth the gravel. I don't want to see anyone get in trouble, but I would like it to stop- My driveway is stable now and I don't want these big trucks using my driveway and causing damage .

Our Company United Health Care has been in the same location for 9 years and we have a dedicated pickup M-F. Our regular driver is on vac.
Last week the person picking up did not show up until almost 4 after I had texted my regular driver that no one has showed up. The driver then said he couldn't our suite. Not sure why? it is a dedicated route for pick ups, plus there is a directory.
Yesterday 8/14 in the am another new driver showed up to deliver, I asked him to please make sure to pick up in the PM as we are on the route, once again he did not show up until 4 and that was after I contacted my regular driver who is on vacation and he called in.
I got the local number and called in after he left, I was told the driver logged he was here at 3pm and we were not ready for pickup, which is not true at all. I purposely made sure all my pkgs were ready to go by 230, so now my next day pkgs are going to be late.

11:30 AM Tuesday, August 14, 2018 I went to the UPS Outlet in the Rotunda of Baltimore Maryland to ship a package. First, I was delayed by a system that was frozen. Then the barrista from Starbucks came with free coffees for the 2 employees to sample. Both the man and woman were more interested in sampling these new coffees than helping take my package, weighing it and giving me the charges. After being passed from the woman to the man, I was mad. More delay while coffee was discussed. Finally, I was measured and weighed by the man, who gave me a charge of approximately $54. I inserted my MasterCard Gold in the slot but the attendant was not ready. Finally, the machine was prompted and I inserted my card. It was rejected because it was a debit card. I had no other and now had been trying to weigh and pay for over 10 minutes. I took my card and my package and in no uncertain and angry terms said I would never use UPS again. I was told by the male employee "When don't you just get out of here, [censored].", which he repeated. I told him "F... you." and he said in turn "F... you, too." I left, never to return to your business where I have been a customer for as long as you have existed. Your services apparently are now shameful. Robert O Randle

Dear sir,
Subject ; usa customs duty wrongly billed in consignor name of ups account number 7r725y invoice no. [protected] dtd. 5 march 2018 although in awb generated custom duty payable by consignee mentioned.
We would like to inform your good offices that we have supplied the hawaiian shirts to usa via our invoice number vho/18/2017-18 thru ups courier awb 1zr725y6748671426 ups shipment id-7r725yhpxxt.
Amazon.com, hazleton, usa. Now our question is when the awb was generated it is clearly mentioned freight by shipper and usa customs by the consignee, and without collecting customs of destinations ups delivers the goods. It is not our fault. And further if ups was going to pay the duties on our behalf they should have prior informed us the status via mail or via call and thereafter they should have proceed further, none of such action was taken. And all of sudden after almost 11 months you send us the duty invoice to us, does it justify?
From our end we have informed our consignee for the same and you can also contact them the address and phone number is as under
M/s. American merchandise usa inc
Brush park, 514 union ave,
Mount vernon, ny 10550. Usa
Ein no; [protected] ph; [protected]

Now we would like to know that why should we become scap goat in this case without any reason and fault. One more thing the shipment was sent on 31 august 2017 and you send us the invoice on 5 march 2018 of rs. 280062/- approx usd 4200. Which we received in june 2018 almost after one year, how you justify the promptness and sincerity for work of ups staff.
Thanking you.
For vasudev hargovind overseas.
Sunil vasudev.

Hello,
Hope my email finds you well.

I have a shipment coming from Brazil to Kuwait via UPS, I am receiving shipments from Brazil monthly.

The same shipment every month, I am paying shipping fees to the sender with every order, and when I receive my shipment in Kuwait I have to pay fees again ( handling and customs ) as per UPS Kuwait customer service.

UPS charges me 5 or 10 KD for every shipment, which really does not make sense cause all my orders are the same, but UPS charges ... I don't know according to what they are charging people.

Now for my last shipment, and by the way it is the least shipment I have ordered in weight and cost, UPS wants to charge me 15 kd !

Shipment cost and weight is less than every shipment I have ordered before, so why I have to pay more now ?

I believe there is no regulations for UPS Kuwait fees because for months now I am receiving the same shipment and they charge me different fees.

Kindly find the attached copy of my order receipt which already includes €55 as shipping charges, and by the way I am dealing with Aramex and FedEx for 10 yrs now, and they charge me fees also but I always have to pay them a maximum of 5 kd whatever my shipment is . UPS Kuwait has a completely different unreasonable fees.

We really need your support here.

Your concern and kind cooperation are highly appreciated.
Warm regards

Ever since I moved into my apartment I have had a major problem with UPS drivers lying on the status of my packages when it's a Friday or Saturday.

Like clock work, every single time I have a package due to arrive on these days, I get an update on the tracking information late in the day that "the delivery address is incorrect" or "delivery attempted, nobody home" - even whilst sitting in my quiet home all day. They simply lie in order to avoid having to carry my package to my door in my apartment complex.

It's a large apartment complex, but somehow deliveries during the week seem to make it to my door without issue - and magically, when my "delivery address is incorrect" and the driver comes back on Monday they get it figured out! Amazing!

If I could demand that the drivers in my area be fired for this level of laziness and unprofessionalism I would. Nobody should be allowed to keep their job working like this.

Your incompetent driver didn't bother knocking or ringing a doorbell. I am a Marine Combat Veteran and I depend on this medicine. I can't be here on Monday because I work now what! I called and your useless customer service set on the phone silent. Way to treat your veterans UPS! I am blown away that in the 21st century you can't get ahold of a driver to come back. I will be complaining to the VA and I hope they switch to Fedex.