UPS
reviews and complaints

Had to close a credit card issued by BofA due to fraud. Was told by BofA a new one would be delivered on a certain day, had a tracking number. Of course, never received my new card. This issue has been going on for more than 3 weeks now. Contacted UPS, was told it was refused by me, (never even saw the delivery person or signed anything) a LIE by UPS. Of course yanked back to sender, BofA and then yanked back toUPS and back and forth. The YANK game, no one taking responsibility and therefore never receiving my new card. I am finding today, I can't obtain answers or resolutions for issues. It can take days to even connect with the right person, going from one department to another. UPS is just another example of how no one knows anything and forget the customer service people, they are USELESS. I will say it again and again, all these huge entities are so large because of their customers, the platform from which the business was based on in the first place. If customers leave their enterprises may become obsolete. I am sure there are other people who feel the way I do and will look to other resources to do business with.

I placed an order from S&S Active wear on 5/3/18, my order was scheduled for delivery on 5/4/18 and was stuck in Maspeth, NY, past the scheduled delivery date. After calling customer service several times over a 3 day period the package arrived on 5/8/18, the original label was torn off, the box was damaged and some of my items were dirty and damaged as well. This is unacceptable as I am running a business and have to produce these items to customers. The delivery driver arrived and was very rude and disrespectful and refused to deliver the package to my door. I live in a 4 story walk up and the driver claims that he doesn't have to bring the package to my door and I was forced to go downstairs to retrieved my package. This is unacceptable behavior and I am very disappointed in the customer service that I received from UPS with this transaction. I am attaching photos of the damaged box and my damaged property. I am requesting to be compensated for my items that were damaged and the unexplained delay, as this has caused me a loss in my business because I cannot produce the items to my customer that they ordered. The original tracking number on the package was 1Z777A9R0332675165 and the second tracking number given to the package was 1ZA82T890301914063. I would appreciate your timely response regarding this matter. As a loyal UPS customer who utilize your services for both business and personal reasons this has been my worst experience thus far. I appreciate your cooperation and understanding with rectifying this issue.

My name is A. Gordon and I can be reach via phone [protected] or email [protected]@aol.com.

The UPS Driver that delivers at 89166 continues to speed through our development and run every stop sign. They are very dangerous flying around with children walking through our community. I understand that they have a job to do, but we all must follow the law. When will it stop when the run someone over. I will be filing a complaint with the police also

Our package was dropped off at the top of our long driveway, and could be seen from the street. Normally the driver brings packages to our door and we want to request that packages not be left at the street, where passersby can see them.

Delivery date was evening of 5/7 or morning of 5/8. Address 6207 Spicebrush Cove, Austin, TX, 78759. Tracking # 1Z [protected].

Thank you for your attention,
Alison Campbell

Dangerous Driver 5/4/18
Mitchell ln turning right onto windsor river rd
Scrawny man with long brown hair, hat, shirt w/ no sleeves.
I had seen him from down the road banging on his steering wheel & shaking his head, most likely to music. He was probably distracted, and definitely driving unsafely.
In a 35 mile area a driver screeched behind me onto windsor rd, cutting off cars behind me. It was 3:33 p.m., so children were getting out of school. I slowed at a cross walk with flashing lights for crossing children and he almost hit me. I tried to drive 35 miles per hour so he could take a hint to be safer, and he drove VERY close to my bumper. A little further down the road, I tried to slow down to park on the right side of the road, across from the high school and again, he didn't slow down!? He was speeding in a busy school section and almost hit me twice! I'd hate to let the incident pass and have him cause an accident later. PLEASE teach this driver how to drive safely!

Wow. Wow. Wow. Unbelievable!
Lack of communication is an understatement. Unfortunately I moved and was unable to receive my shipment. I called in way beyond the shipping date, my bad, and my package was sent to the abandonment department, understandable. Sooooo...
UPS tells me I need to have the sender contact them to approve the package release, and so the sender calls UPS, sender calls me to say I need to pay UPS the brokerage fee first, no problem. I call UPS to pay the fee. UPS won't accept payment until the package release is cleared by the sender! {this must be a joke, get it together UPS} sender makes a call to UPS AGAIN and send me a follow up email to confirm. I call back UPS and go though the same hampster wheel again. This time I refuse to have the sender contact them yet again, in shame that UPS Canada is so disorganized. So I get put on hold, UPS comes back to say my package has been discarded, other then that I would have, at that point, been able to pay the Fee and pick up the package. At this point, I'm so frustrated, I'm almost relieved the package isn't there and I can move on... 3 hours later I get a message on myachine that a mistake has been made and my package is there! Well, I call back and surprise! they try to tell me the package is not there and the manager I demanded to speak to is too busy to take my call. I demand the Manager, I get the supervisor who also tells me the package is not there. I tell the supervisor to put me on hold, call the abondemt department and find out where the package is and when and where I can pick it up, and so he does! Then comes back and says my package is there and that the gentleman who called me was right, well yeah that is why I am calling! this actually happened and each call took 30 mins minimum! I'm amazed at how disorganized this company is!

This morning, 5/4/18, I was on a morning jog and around 9:30 am, I witnessed a UPS driver screaming at a postal worker on USPS property. I didn't get a good look at the driver, but I seen him pull into the lot going pretty fast, and he started screaming at a postal worker that was loading mail into his USPS truck because he couldn't park in that exact spot. He then got out of the UPS truck and got in the postal service workers face. The USPS worker didn't do anything besides stand there and take this guy screaming at him. I feel the way he acted was completely unprofessional and quite frankly, it scared me. I couldn't imagine what that USPS worker was thinking. I did not get a truck number or the drivers details as I wasn't close enough to him. I feel as if this UPS driver should not be a carrier. He was verbally threatening another person that was simply doing their job. He's a threat to the public.

This event happened in Park Hills, Missouri, 63601 at approx. 0930 on May 4th, 2018

I would like to remain anonymous, as I'm worried the driver would have no issue tracking me down and trying to find me to take out the rest of his anger.

On Thursday, May 3rd, a semi tractor-trailer driver for UPS was VERY rude & discourteous at a construction area on Interstate 85 at Exit 51 in Greenville, South Carolina. The Gateway Project at this exit is requiring traffic to merge to the left lane only, and your driver, even when I tried to pull ahead enough to look in the windshield to request allowance in front of his truck kept nosing his way to prevent me from merging. Trailer # 941584 with Indiana license plate P621687.

A item I ordered for a client's build I am doing was supposed to be delivered by 8am- 8pm April 30, 2018 the driver claimed that the address " does not exist" I have worked from and lived at this address for over 18 years and have packages sent to said address all the time, a night clerk changed the delivery address to someplace I haven't heard of, called Pam at the Lake Charles LA UPS office and she was supposed to fix the mix? Up and call me back which she didn't do. Called and talked to the lady working nights explained the situation to her and she stated that she would take the information to the night shift clerk. If I do not have the package by early AM in the morning I will not complete this build on time and I lose a several thousand dollar build... As well as a repeat client.

This nightmare is still going on as of this writing. We have 3 boxes shipped from the US going to UK. There were some issues on clearing the package with customs so they automatically returned the packages to the US. Problem started when they returned and delivered the packages to a completely wrong state! They tried to retrieve the package but their driver is saying that they're unable to contact the person residing on that address. After further investigation which took almost 3 weeks, they have decided that we can file a claim. It took a couple of weeks again to have the claim resolved and when they finally approved the claim they sent issued the check to a wrong person or company. Instead of issuing it to our shipping center's account in the US, they issued it to the one who returned it from the UK. It took a couple of weeks again for them to figure that out. They said they have to reopen another investigation before we can file another claim. It took weeks again before their investigation department forwarded the case to their claims dept. When they have issued the claim amount, they only paid us for 1 box! Instead of 3 boxes. We have disputed the amount and was told that it had already lapsed the time when we can file a claim. So the UPS rep of our shipping center said that he had escalated the issue to someone higher in their claims department and until now we still haven't heard back! Their service is the worst and they don't care! No one even bothered to offer any additional help even if it was all their fault why the packages were lost!

If you put out for delivery on the status then I expect you to follow through with that. This happens to me ALL the time. If I had the option of my vendors to ship my product by On-Trac my life would be easier. You can never TALK to anyone to find out the status, I know this is also a waste of time.. Tried of UPS...

Phoenix, AZ, United States 04/30/2018 8:19 A.M. Loaded on Delivery Vehicle
04/30/2018 6:52 A.M. Destination Scan
Phoenix, AZ, United States 04/29/2018 4:26 P.M. Destination Scan
Phoenix, AZ, United States 04/28/2018 9:36 A.M. Out For Delivery Today

You have an employee named Rony Campos that works at the Morristown Branch as a fill in driver. He lied on his application about having a DUI and did not acquire the appropriate insurance afterwards, SR 22. If he has insurance now, he recently acquired it. He is a danger to citizens driving the delivery truck. His character is why people of Morristown laugh UPS for hiring him let alone drive the trucks. He has proven over the years that he is irresponsible and immature. He has abused the system and lied. Non one will do anything about him because he is quick to say he will file a grievance based on his race. There is not any proof, however based on his nightly activities, and instagram videos, there is a great possibility he goes to work under the influence.

I think a full investigation into his driving record, proof of insurance, and work record should be conducted and that he should not be allowed to operate a delivery truck until it has been completed.

You may ask why report now. It is because I became aware that he was driving and it puts citizens in danger. I also have been told by multiple employees that he abuses the system by claiming racism simply because of his immaturity and irresponsibility. Some of the people that know him that he has delivered to, has commented on how unprofessional he is by writing on the packages, packing slips, or not putting packages where they are suppose to be delivered. One family had ordered packages and he left them at the wrong door (which was specified) and their dogs destroyed the contents. I encouraged them to report.

On Valley Boulevard in Alhambra California 2:45 p.m. Saturday. Driver parked illegally when I told him to move his truck he started shouting profanities at me. Very scary person I thought he was going to attack me he took a picture of my license plate. Contact me at [protected] I want to complain further. This person should not be working for you.

On April 27th at approximately 5:30 pm PST, the driver of the UPS truck with license plate 75492B2 was speeding through a residential neighborhood at Elverta and Driver in Antelope, 95843. While riding my bike to the right side of the road, he chose to push past and nearly hit me.

As he was forced to slow at a speedbump, I rode along to his left hand side to complain. He said and I quote "try using the [censored] sidewalk. use your brain. use your brain" Please keep in mind there were children outside playing in this residential neighborhood.

A couple of items to note about this behavior. Firstly, I was fully within my legal rights as a cyclist. Secondly, there is no reason any driver, much less a professional driver representing UPS, should be speeding through the neighborhood. Thirdly, his utter disregard for my safety shows me that he has no respect for residents or children in the neighborhoods he is supposed to be servicing. Finally, his immediate turn to swearing while on the job is an impressive display of a lack of professionalism or respect.

I would like to learn how UPS plans to address drivers that give such a terrible name to the company.

Driver was in a neighborhood where kids ride bikes. Came around the corner too fast and scared a child on a bike.
Drivers should be taking neighborhood corner turns slowly instead of maintaining speed.

It happened around 6:45 on 4/27

License
CHH 2809

Sadly I've been reading online where this seems common and UPS seems to ignore these complaints.

The driver was blocking the whole road for about 17 minutes. I finally honked..like hello! Someone is behind you. The driver yells for me to [censored] wait! Then takes his sweet [censored] time just staring at me moving slow and telling me off. 1st of all ge shouldnt have been blocking the entire road like ge did. He should have pulled to the side. 2nd where does ge get the audacity to cuss at me and talk to me like that! Something needs to be done about this guy. That was disrespectful and unprofessional. My name is john trujillo [protected]. I hope to get a call from someone with action taken against that guy. Or ill just keep calling until someone does. I do have a picture of his plate and i also have a picture of how he blocked the road!

Sub driver brought large box and another smaller one. As he walked in door, asked if I would deliver next door to church. Told him it was a heavy box and no, I couldn't. (I am a 70 yr old woman, covering office at a daycare). He stated he was running behind. Stormed out of building with the smaller box (which I would have delivered for him if he had taken the time to explain it was not the microwave we had ordered.)
He yelled at me asking my name and sarcastically saying 'thanks for the help and he would report me. This man was rude, inconsiderate and totally unprofessional. He can report all he wants ... there are witnesses to his behavior.
I would like to state our regular driver is polite and very helpful.

Pat Lockwood
Holy Cross Academy

Ups quartzsite, arizona driver consistently delivers to wrong address! And we are sick and tired of it. This is a very small town. There is no excuse. It's not brain surgery for christ sake. Just a new level of. Incompetence! One driver. One route. We are all tired of his incompetence/laziness! And are making a town wide push for people to choose fed ex instead of ups.

I received notification my package was delivered on 4/17/18, unfortunately it was not delivered to the shipping address instead it was delivered to Amazon and signed by the dock person. I called UPS customer service on the same day and spoke with a rep who advised I would receive my package by 4/19/18 never received it called again on 4/21/18 and was advised they had recovered the package and I will receive it by end of day on 4/23/18. I called UPS back on 4/24/18 to hear they will need to do a investigation and it takes 8 days and they have until 4/30 to recover my package. I advised the supervisor Mario I needed my package by Friday due to the merchandise is for my Baby shower on 4/28 he was rude and advised there was nothing he could do and I needed to wait or reorder my shipment. When I had advised him that the shipper was willing to reship my merchandise but UPS just need to call them to notify them so they can do so due to they could see an investigation was started and he was not willing to do so . Poor customer services UPS is the worst

4/17/18,
tracking number: 1Z2E310398427841

I would have submitted this complaint sooner, but I had no time since last week. I have been dealing with this delivery driver since my employ at this company, and my work/living situation is unique, I work security at the apartment I live in. I see this delivery driver on Tuesdays when he makes his deliveries, and I usually have a hard time getting him to deliver packages to the company's designated mail room.

Twice, he has tried to make me finish his job while he has had packages waiting to be put into the mail room, instead of putting them in the room, himself (It is my understanding that his job is to deliver the packages to the designated room, not hand them off to me, a security guard. My job is to escort him to the room). I am always polite to him, despite his preposterous attitude.

This driver has only had me sign for packages twice, and it is within my description to do so, I'm not complaining about that. My issue is that the driver, knowing my full name (he has recited it to me, without prompt, prior to having me sign for packages on one occasion), dropped my package (which, aside from arriving open on top, did contain glass, thankfully, it did not break, because the company I ordered from, Jet, packed the items very well. The box of salt, on the other hand, as it was on the bottom, did burst a little, undoubtedly because of how he handled my package. I did not think to take a picture, as I was working at the time of delivery and just wanted to get the package into my apartment, I only checked for damage on the glass items, as they were most important to me), from half his height, and refused to have me sign, because he already knew it was my package that he dropped.

I must reiterate that I have never been rude to this man, I have only insisted that he finish his portion of his job, to which he has taken issue, and this time, he took it out on a package I ordered. Because of the frequency of our interactions and the fact that he has demonstrated knowledge of my name, I find it impossible to believe that he did not know it was my package he dropped.

At this moment, I am unsure what a desirable resolution would be, as I have gone to the building manager to confirm whether he actually has to place the packages in the designated room, or whether I should be expected to finish that portion of his job. My building manager (and boss) have agreed that as I'm not a delivery driver, he should finish this portion of his job, instead of expecting me (or one of the maintenance men, I have been instructed to have them move heavy packages for the construction workers, regardless of which company delivers them) to do it.

His behavior seems unprofessional, to me, and taking out his personal issues on my packages because I've insisted that he see his job through to the end (at least, at my post), is definitely immature and unethical. Whether he did attempt to open my package, I cannot say, but none of the other packages arrived open or damaged, so I did find that suspect. (I just filed this under "employees" because there's no category for "deliveries". I trust this will make it to the correct department.)