UPS
reviews and complaints

A new delivery man dropped off a package today. Our 6 pound dog was in the yard. The dog nipped the delivery man in the back of the heel. 6 pound dog, no pressure on bite. The delivery man tried to kick the dog and then threw the package he was delivering at the dog. The box had tools in it and was heavy. He did not hit the dog but was trying to. He also damaged the merchandise package when he threw the box. I don't know what started the altercation, but our normal delivery man carries dog treats which work very well. This guy was a jerk. The situation was seen by a person in the house. Train this guy better.

Mark Vangsgard
2200 Oriole Ave N
Stillwater MN 55082

Delivery Date: Thursday, 03/15/2018
Delivery Time: 02:36 PM
Left At: Front Door

Tracking Number: 1Z9R65E90232717855

UPS Service: UPS 2nd Day Air

I am the manager at Brentwood Downs Apartments in Lilburn GA. The driver, Miles Jones, stopped by today to drop off packages. When he arrived instead of going to the call box like all other drivers do, he decided to come into the office to demand an access card. Several people tried to explain to him that we do not issue access cards to non residents. He asked to speak with me, I informed him that we do not issue access cards to drivers but that we would be more than happy to buzz him through at the call box. He then said that would not do because he had a lot of drops to make and would have to come back after hours. I apologized and informed him that was the best I could do. At that point he became very rude and began to curse. He stated that he would just send the items back and list my name as not allowing him to drop the items off.

I have never dealt with such a rude driver and personally do not want him coming to my property any more. He was very unprofessional. And then to ask for my name as the reason he could not drop off packages was CRAZY!

Please address this matter and assign a new driver to the route for 500 Pleasant Hill Rd Lilburn, GA 30047. I would still like to speak with someone regarding this matter. Please call [protected]

I have been receiving service from USP at my location for over 20 years with no problems as have my immediate neighbors.

Within the last 2 months, apparently with a new driver, delivery to my location has become a burden.

1. Within the first two weeks of February an installation of new equipment was to take place and that equipment was to be delivered a few day prior.
There were three packages sent. The day the larger (all-in-one printer) was delivered, later in the day, my door was opened and the ups driver tossed in a smaller package containing my new laptop onto the top of the larger one. He was in and out not requiring a signature or even speaking.
The following week the installer arrived, proceeded to install the printer and laptop. He then asked where the third package was.
We had no knowledge of there being three packages.
The installer called my company who tracked the package to a local access point.
I drove there, retrieved it a couple day later and was able to take care of the installation myself.

During the week of February 25 we were expecting claim payment documents that had been shipped overnight. When they were not delivered we contacted our company and discovered they had also been delivered to the Access point. Again, I drove there to retrieve them.

Last week we again were looking for overnighted claim documents (including my policyholder's check) which had not arrived. Again a call to my company revealed it was a the Access point. It had been in town to be delivered before the end of the prior week!.

Again, I drove there to pick up the claim package so we could settle the claim before my policyholder had to return her rental.

All three of these items had an indication that the driver had tried to deliver them without success.
The tracking number for the last item is: [protected].
In the past if we have been out of the office the prior drivers would take the package to a neighbor and leave a notice on our door.
None of these things occurred with these situations!

Needless to say, this type of dereliction of service is unacceptable!

It is my belief that the driver never came to our location those three times.

Please contact me with information as to what you are doing to resolve this malady.

Thank you

Michael Devaney
MICHAEL DEVANEY INSURANCE AGENCY INC
1437 Compton Rd
Cincinnati OH 45231
[protected]

*. Renaissance apartments *. Every time I have a delivery from ups in jackson, mi., the driver never even attempts to come in to the apartment complex to deliver! I routinely see him just pull onto the property and run to the door to leave an "attempted" delivery notice! Never really attempting to deliver! Repeatedly! I have a delivery expected this week... Anxious to see his delivery "attempt"! 😡😡😡. Worse service ever!

On or about 3-5-18, I placed an on-line order with a vendor (Mediabridge) through Amazon Prime. The product was packed in a corrugated box with a sealed label affixed to the carton lid. The corrugated box was packaged in a laminated heat sealed plastic carrier, with the inside liner coated in bubble protective material.
The product was sent via UPS from the original delivery point of San Marcos Texas; and subsequently handled through the following delivery routes of: Austin Texas: Mesquite Texas; Vinita Oklahoma; Earth City Missouri; Chelmsford Massachusetts; Shrewsbury Massachusetts, North Haven Connecticut to Stratford Connecticut; where it was then transferred over to the United States Postal Service for final delivery.
Someone, somewhere along the delivery route process, cut open the exterior package, removed the corrugated box and packing slip.
The box's seal was cut to expose the contents.
The packing slip with the purchaser's personal order info is missing, including the payment method, and other personal data.
I had to take extreme measures to protect my personal info from identity theft/fraud in case UPS employs unscrupulous employees who go about searching packages entrusted to them for delivery; not necessarily for property theft - but for identity theft. (Talk about civil liberty privacy violations for searching personal property without the owner's knowledge and permission to do so!) - or even informing the addressee that the package had to be opened for security reasons and articulating those reasons... but the mere fact that it was cut open and UPS failed to properly reseal the package is proof that something wrong is going on at the UPS delivery facilities. Customers beware-do not trust united parcel service!

I had a deliver of Wine scheduled unfortunately I am not home during the hours of delivery. I called and tried to get it changed to after 5PM - NO HELP AT ALL then asked about pick up. They said pick up is in Maryland, BUT I live in West Virginia. Sent email in asking for a delivery after 5 and was told I would get call - no one calls. Then I get two more attempts to deliver package - DUH, I am not home and I explained this over and over again yet UPS does nothing at all. What is wrong with you all, do you care or is it just the big accounts matter and the normal person is nothing to you at all

Ren M.
UPS Customer Support
Wrote to me telling me someone would call - NOTHING!

I explained I am not home but I will pick up if it closer to my home - cannot do but your in area of my home for delivery. As I have read more and more about UPS, you all seem to have many complaints and I guess you do not care about customer service just provide lip service.

This needs to be read who someone who can make a decision and not some clerk who you push into patronizing customers on line. Do something, better yet, do the right thing!

Joe Carusone
[protected]
Original InfoInvoice # [protected]

I recently ordered from rue 21. I noticed they had my package going to my billing address from my card. I request for a change on march 3rd to ga bc I no longer live at that addres, which is in sc. On the 8th, according to my access point profile, it was approved. On sat. It still got ship to that billing address. Smh. I have been on the phone with ups for several hours and still nothing. From 2pm-8pm
1. They are giving me all types of run around. (call the shipper, call this and that, oh it's nothing we can do) I spoke to 5 diff. Reps and the last one is currently assisting me.
2. They don't feel the need to reimburse me for the delivery change that was never sent me. How? Their excuse is oh we have to find the package, knowing good and well if it was sent to that address, that new resident has that package. The only thing I want, is to reimbursed for paying $20 something to have them request an address change, but they so call claim they can't do that either. I am sooooo pissed with ups right now and I probably would never order offline again, with this experience.

I have no idea why such an efficient delivery business like yours would partner with the most disorganized delivery service like the USPS. I hate the delays since you have started doing this. This is my current UPS tracking number: 1Z570770YW75613946
The USPS number is:
92612924911462571171222321
The tracking for the USPS shows: Status
USPS Currently Awaiting Package
UPS tracking shows:
Edison, NJ, United States 03/08/2018 4:24 P.M. Origin Scan
United States 03/08/2018 6:12 P.M. Order Processed: Ready for UPS
As far as I know the package is still in New Jersey for four days! This is so unlike your service and I would be most appreciative if someone would start driving it west so I may eventually receive my package...
Please stop using you least efficient competitor in the package delivery business to deliver your packages!

This has to be the worst delivery company ever my package was supposed to be delivered 5 days ago and they are just now looking for every time I call it's some [censor] I just want my refund I should not have to wait 8 days for an investigation when I have been waiting 5days already it's ridiculous like seriously it's a shame that you can't do your job right it's just completely careless

I had a package delivered yesterday from Amazon where the driver did not set the package outside of my gate. My German Shepherd got the package since I was not home and completely destroyed the package containing two photo cell 123 batteries. I found one battery on the deck that had tooth marks on it but I was unable to find the second one after searching well into the dark with a flashlight concerned that my dog may have swallowed the other one. I searched again all day today to no avail and then called by vet. Due to the carelessness of the driver, I had to take my dog to the vet and spend over $120 on x-rays to make sure that he had not swallowed the other battery. This is totally unacceptable since the driver left the larger package by the garage completely out of reach of my dog. I would like to have my vet fees reimbursed by UPS since this was such a careless act.

The ups driver for the island walk shopping center in palm coast, fl is the absolute worst. Every single store owner complains about him and nobody can understand how he still has a job. He throws boxes to the ground. Not drops them... Throws them to the ground. Scrapes his metal dolly all along the floors and hits things in the store and laughs while doing so. He frequently leaves boxes in the back of his truck saying he cannot reach them and we will get them tomorrow. He is rude, and lazy, and sits in the back of the shopping center eating. I asked i'm why he goes back there, he said he was still on shift and can hide back there. How is this guy employed?

The Delivery driver that delivered a package to my next door neighbor last name Castillo was very rude and disrespectful when asks why did he ring every one bell to gain entrance. He got smart and said because he wanted to. It was around 4:00 and the address is 4638 S. St Lawrence Ave, Chicago on 03/08/18. My name is Hattie Spears phone number [protected]

This driver is driving like he got get home for breakfast and in so many words if I see him drive down my street like this again doing at least 30 mph in our neighbourhood that is set to 10mph cause of children playing in street between parked cars also my children play out there on this accasion they are at school but as I said if I see him drive like this again down my street he wont be going no further on his day delivery cause I will knife every tyre on the van as he doing his drop so he dont end up knocking someone child over and possibly give him one in the jaw for being a recless [censor]

I think it's better to describe it step by step. My goal was to deliver my personal things from Berlin to Belgrade.

1. I paid the delivery from Berlin to Belgrade. My six parcels were picked up by UPS and sent from Berlin. The following day when I had to be ready to leave Berlin all my parcels were brought back, the reason was that the driver didn't collect the invoice when the pick up took place. As a result, my stuff was in Berlin, I wasn't given the money back and I had to take my plane.

2. I paid again (extra 600 something euros, new delivery ID is 1ZP984DT0400015418) and asked my friends to send my boxes and make sure driver has the required invoices. The driver didn't show up. I had to make a call to support and ask to arrange the pickup, it happened a day later.

3. My stuff arrived to Belgrade. After a long delay I was contacted by UPS Serbia and asked to provide some documents, some of which didn't make sense (residence permit and return ticket). I got stay permit from police and sent other documents. After delay they asked me to refill invoices. After a few iterations (I have correspondence saved), when I asked for template or assistance, I finally managed to make up an invoice that satisfied them.

4. But after that they asked me to go to their office and count my cloth. I did spend half a day on the way there and back and counting my things. The problem on this side was that 2 out of 6 boxes were heavily damaged. One was not the one I was sending in the first place (I was told that it was damaged and they had to replace it) with my things rearranged. And the second one was wet, with a hole in one corner and small things falling out from it. When I opened it I could say for sure that something was lost on the way. I pointed that out and a guy at the warehouse "fixed" it with duct tape.

5. The delivery date on second shipment documents is 14th February, now it is 7th of March. And I still didn't have my delivery! I contacted UPS Serbia twice yesterday to ask what was causing the delay again and got no reply. I sent a message to UPS Germany and still waiting for response.

6. And a cherry on a cake, I was charged with extra 1100 euros with no explanation (I have my bank account details).

So all in all, the delivery that I'm still waiting for cost me more that 2k, my packages are damaged (likely something is missing) and they are not yet delivered.

I scheduled a package pickup yesterday, 3/6/2018. It's just a small package but due to certain circumstances, I can't drop it off at one of their location. When the driver saw how small the package was, he told me with an angry tone and attitude to just drop it off at their office next time.

What's the point of their package pickup service if they will just complain how small, or big, a package is. Very unprofessional. This is why I hate using UPS.

Was in my driveway under my car changing the oil. Delivery was for my medication from the VA. Driver pulled up to front of my house and went to front door and left note. When I heard driver close door of truck I got out from under car and walked up driveway. Driver pulled down street past me and turned around in cul-de-sac. He looked at me as he drove past me again, standing in my driveway. I immediately called customer service who told me dispatch would call me back especially because of the urgency for my meds. After a second call to customer service dispatch finally contacted me and in so many words said"the driver said he didn't see you... oh well, too bad". This is not the first time I have had issues with UPS and my medication delivery and horrible customer service.

At about 2:00 PM, 3/3/2018, a driver that was attempting a short cut thru my driveway, drove over my lawn after our rain storm and dug deep into the ground. This occurred at a spot that is directly in over my main irrigation line that goes to half dozen zones. I strongly suspect that because of the weight of the truck, it most likely damaged the PVC line. Unfortunately, I will not know until I fill my irrigation line in April or May. I want to put a claim in now for possible damage to my system and to pay for the repair of the lawn itself. The cost is unknown right now though I can get an estimate of the possible damages.

#[protected]...We are a flooring company and need this product by 3/2 or 3/3
at the latest. Our fault for not knowing the timeline, our distributors fault for
not knowing or explaining it, your fault for routing it to Atlanta instead of
coming straight down I-10 to Jacksonville. Now we are being held hostage for $700 to $800 to expedite the shipment.If you can make it for the extra money
you should be able to deliver free.

Randy Asbury
Designer Lifestyles
[protected]

I received a package today. I was home the entire time and no one ever came to the door or knocked. They left it by my garage door in a pile of snow and when my husband found it it was soaking wet. I've always thought of UPS as having a lot better customer service than that. I don't think it's too much to ask to walk down my sidewalk and place my package at my front door.

My complaint is that Kenora/keewatin Ontario is a UPS delivery dead zone not enough staff to cover this large area.
My package arrived in town on February 22nd and has had no scanning on it since the website just keeps telling me Delivery is scheduled for today buy the end of day today is the 27th so my package has been in town for 5 days and still has not been delivered and there is no Ups store to pick it up or other agent to pick it up from.
I worked as a courier for 13 years and realize the challenges of this area but come on 5 days to still not get my delivery from the warehouse on the other side of town.
Tomorrow I will go down to the warehouse to see if I can find my package or at least leave them a note to see if i cab get some one to give me a call.
I called the ups customer service line and they told me to get hold if the shipper so they could get the ball rolling and find out what happened to my package... Its a small town its just faster if I track it down my self.