UPS
reviews and complaints

I called multiple times to track my package even day for 5 days since pickup and was told I'll receive it today. Now I took the day off to get it but i called and was told that I can pick it up from Pennsylvania and I live in VA if I wanted it today or wait until the end of the day tomorrow. I can't even get a two hour delivery time window..I'm a delivery driver myself for home Depot so why is what I'm asking a problem.

A package shipped via UPS to me was misdelivered. I finally received it (via my neighbor, to whom it had been delivered), and when I called to find out why it had been misdelivered, I was told I would get a call back within an hour and to "stay by my phone." Well, imagine my surprise when I didn't get a call. I finally called again, and was told "we are too busy to call within the hour, but will call you in the morning." When I mentioned that perhaps there was a failure to communicate to the customer service folks, as they were still telling customers that we will call you within the hour, the "supervisor" argued with me, and said his communication was just fine. He got very argumentative, and kept interrupting. If you are too "busy" (mind you, I am the reason you are busy, it's called "BUSINESS" for a reason) from customers calling to complain about misdeliveries, then there is a bigger issue here, I think. We already have a note on our Amazon account that says "Do not deliver via UPS" because of issues. I will have to put this note on my Nordstrom account.

I had an international shipping which supposed to be delivered to a new york hotel on April 11. I was in Canada tracking my shipment everyday. So I saw the first attempt delivery was not successful, I called ups right away. And both me and customer representative thought maybe the address is not correct, and it's clarified and updated.(correct address but hotel name added) I also asked to see whether something's going on or there's money involved so the hotel rejected to take the parcel.( I saw duty related message in the tracking process, so I wonder maybe it's related to money) I was told there's no money related, they will always charge the shipper not the receiver.
On April 12, delivery failed again. So I called ups again and try to see why. And I was ensured that package will be delivered the next day.
On April 13, delivery failed again. I called ups again and finally they could told me it's because of duty and it's COD. I was connected with Brittaney after talking to two representatives. I was asked to go pick up at the greenwich customer centre but I rejected as I am not a local and not familiar with places. So I asked if I can leave the money at the hotel so when they deliver again the hotel can help me pay. So I lose with the hotel and I called Brittaney back to confirm that money is settled and to have her send the package over again. She told me it will take one to two business days which will he April 16 / 17th.
On April 18th, I arrived the hotel again, found out package was failed to deliver. They got the ups driver's message said cash is not accepted.
I then called ups again and finally connected again with Brittaney after two representatives (of course repeating whatever's going on), when Brittaney picked up the phone, I sure had to repeat once more again (why a great customer service) . I told her I wasn't told that cash is not accepted, I asked her why she didn't mention to me. She kept telling me they only take money order and cheque. Thank you, I don't need you to tell me after I knew it from a mistake. I told her I can go to the centre to pick up the package and pay duty there, so I can end all these things. I asked her if the centre take cash. She then tell me she can direct my call to do a payment with credit card over the phone. I asked her why paying with cc over phone was not an option when we talked on last Friday. If I was told paying cc over phone is an option, everything would be much easier. I was quite angry honestly. So does the representative, Brittaney. There was one point I thought I did something very wrong. I do think Brittaney is extremely unprofessional and need to apologize for all the inconveniencea caused. She did not realize or admit the mistakes she made. In conclusion, for this whole process, I've talked to 9 of your staffs. They were successfully help UPS to develop an thumb down image with lack of knowledge and no professionalism.
UPS will never be my choice!

On Tuesday April 17th at approximately 5 pm DST, I returned home and found a UPS delivery truck blocking the driveway of the apartment building where I live. He was blocking the full eastbound lane of the street as well. I honked my horn once to get his attention and did not. When I opened my door, I heard him in the back of the truck and went to the passenger side and knocked on his door. He came out and I asked him to move the truck so I could get into the driveway. He's answer was something like "when I'm good and ready." He then denied that he was blocking the drive and suggested that he could give me directions to the "DMV so that I could learn how to drive." When I protested, he started yelling and was abusive as he walked away, yelling insults over his shoulder as he went.

The Pennsylvnia license plate on the truck reads ZHT 5257. The truck number on the side of the door reads 166406. I have photos of both. I have made a complaint to the local police (Radnor Township, PA) and have spoken with the company that manages our apartment building at the request of the police officer.

Two different packages at different times was dropped off at the wrong address. The first one the residents dropped the package off at my home. The second one that weighs almost one hundred pounds was also dropped of the other day at there house again. It sat outside for two days until I took a ride a few streets over and there it was a 300$ package . the residents were away on vacation.the last package had the right address on it from amazon but the wrong address from ups code [protected]. I called ups they said nothing could be done to call amazon. So in the mean time I had to shove this big entertainment center into my little car and bring it home myself with help really heavy. Ups doesn't care they passed the buck onto amazon. How did the package stamps end up with a different address than the big one on the side.. No one could explain why. Too much cramp to have something delivered.

I ordered a BBQ to be delivered and a scheduled date was set for Wednesday April 11th 2018. I live on the third floor of an Condo, and have no access to a truck, so I arranged to be home from work to be their for the delivery. At 4pm I get an email stating it won't be delivered as scheduled, but rescheduled for the following day. I was not able to be off work another day to sign and receive the delivery, so I registered for MY UPS Online as he offered an option to set another delivery day. The registration was cumbersome and took several attempts to finally get registered. I selected the change delivery option and a pop up window gave me and error message. I called customer service and they were unable to help me, but transferred me to technical support. After being on hold I finally get through and explain what is happening, and the tech told me I was put through to Internal support not customer technical support and offer to transfer me. Now I am getting very frustrated, so I was put through to external tech support and was walked through the fix. Now I can access reschedule delivery and set up a date of Friday the 13th . I proceed to change the date and click reschedule, where I was taken to my Credit Card Info to PAY! for the change...So I submit and pay so bow it is Friday at 7pm end of there delivery day and no delivery. I called Customer service 2 times through the day and was assured it was scheduled for delivery on the scheduled day. Well NO delivery! another wasted day. Worst service ever.

I had purchased laser checks for my business, which were delivered via UPS on 4/13/2018 at around 1:45 PM.

Tracking # 1Z1819190381848041

The package was left in front of my garage, instead of under the porch by the door. Also, there was no attempt to let anyone who may be inside know that a package was outside. It was a cloudy and rainy day. If I had not been home and heard the truck, my checks would have been ruined (value $297) and I would have had to re-order.

The driver on this delivery fell short of the service we typically receive from your drivers. I require no further resolution than for this to be brought to the attention of the driver.

-Martin Bonner
2923 York Road
Everett, WA
[protected]@msn.com

I had been waiting a month for my package and when I finally got it, it was completelt destroyed. Not only was it completelt destroyed but it was shipped in a box that was too small so they had a piece of cardboard to tape up the sides to it the top piece of random cardboard to make the top of the box. When we told the anthropologie, they said to leave the package outside for UPS to pick up.
The UPS worker comes and he accuses me of damaging the package and contents myself. And asked "where is the top?", perplexed, I explained to him that that was exactly how I got the package.
Why would I damage the item that I bought and have been waiting for for a month now? And the package was delivered to me a day ago, why would I hide another part of the box? I opened the box, saw that it was completely damaged and closed it back up. I ordered a metal waste basket for my laundry. The metal had completey bended inwards on the outside as well as the inside and the box itself was completelt damaged.
The worker kept accusing me and saying that it didn't come like this. Again, why would I do this to myself and I don't have the strength to destroy and bend metal like this. Then after he saw that I was getting upset, he says "I'm just trying to make conversation."
Are you? You just accused me of destroying my own item that I bought that I've been waiting for a month for and keep telling me that you didn't bring it like this.
You can't treat people this way.

My name is David Ching and I am the Director of Security at the USS Missouri Memorial Association, Inc. located on Ford Island, Joint Base Pearl Harbor Hickam on Oahu. On Thursday, 4/5/18, a UPS delivery driver came to deliver packages and parked in an unauthorized area. We told him to move his vehicle but he refused. He ignored us and told us he will move it when he's done. i told him we would call base police and have him trespassed. He said we can't trespass him. He was rude, obnoxious, and unprofessional. I do not want him to return to our site. I will not hesitate to call Military Police and have him trespassed. Please do not send him on our route anymore or I will be forced to involve legal representatives in this matter. He was an African American male with tattoos on his arm.
Thank you.

I have received several damages items through you UPS. At which point I have to go through a return process with the vendor to reacquire a replacement. Then hope the replacement is not damaged by UPS. If I have a choice of shipping vendors be sure to know I won't be using UPS. As your advertisement say what can brown do for you. How about not damaging the products that you are shipping.

I ordered a $1000.00 foam mattress with a Guaranteed delivery date... 4 days later the package still had not arrived and when I called customer service the agent argued with me and said I had received the package. Yes, I received a package with a different tracking number, but the driver told me my other package was not on his truck or the other drivers truck. The customer service rep kept telling me I was wrong. I asked how I could possible be wrong when the package I did receive was 5lbs and the one I still had not received was 100lbs. No, no, no, apparently I am an idiot and I did get my package! So, I asked to speak to a supervisor and the customer service rep hung up on me.

I have gotten a hold of customer service again now, speaking with a supervisor and they cannot find my package...

Followed driver who was speeding thru Paloma Lake subdivision in Round Rock TX approx 8pm Apr 9th 2018. He finally pulled to the side in front of elementary school and began spouting about Telematrics after I suggested he slow down in neighborhood. He was CLEARLY SPEEDING!

He told me to $#&% off old man! All I care about is the safety of my community!

Pls look into and provide me with an account of situation!

Thx

ups delivered two packages without a knock on door two see if I would accept or refuse, and when contacted to come and get package to return to sender they failed to show up from morning to 7 o clock pm I waited a whole day putting my business on whole and no show by ups! to pick up return package 1zo8683A0343394273. I need an exact day of pickup and time period not an all day time period!

The UPS Driver left My package by the road 300 feet from My house, This has happened before and one that was stolen a couple of years ago worth $700.00 and never got reimbursed for it, I get packages all the time and most are left on the porch, This one was from Amazon and very important, There are people that live near Me that don't work and like to steal things, I am Very Pissed about the whole situation

I really wish the Drivers would pay better attention to the adresses on the Delivery.
Ive had almost every single pkg ever shipped via UPS stolen!
I also made sure to set up an Access Point for delivery, and your drivers Never follow it for instructions!
They still ditch pkgs in front of my bldng.
Who is going to take accountability for all this lost merchandise and stolen mo ey?
Kimberlie

Driver of UPS trailer was Waiting to pull into traffic, apparently. He had no turn signal to signify that he was even going anywhere. Pulled out just as I was in the left turn lane, (he was turning from the right side of the road into same direction traffic). Driver did not have enough room to complete the turn, because my car was apparently in the way, which was the 3rd lane over in traffic. He blocked traffic, then proceeded to get very close to my back end, honked at me multiple times. When I could finally move up about a foot forward, he cleared my car. I actually think he may have bumped me in the process. But as he cleared my car, he flipped me off, like I was the problem.

I had a package delivered by ups on April 3, 2018. Upon reviewing my security footage, the delivery driver threw my package on the ground, and as he proceeded to walk away, he then kicked it. This was completely unprofessional and unnecessary as we had some very expensive merchandise being delivered. Even if it wasn't, this kind of behavior is inappropriate.

My business address is [removed]. We receive many packages through UPS almost daily ever since we opened in 2007. The regular driver on this route, Ron Hoodaberet, cannot figure out how to arrive during business hours - something I'm told by UPS customer service should happen without exception. Our business hours have not changed since we opened - we're open 6 am to 4 pm. This is posted on site as well as electronically on the company website and informational pages by Google, Yelp, Yahoo etc. We have contacted UPS customer service to confirm these hours. The driver has complained that the route is too long and there are too many packages on his truck to arrive during our business hours. However, a substitute driver covered this route who was exceptionally good. He arrived early in the day, assisted with package pickup and was incredibly friendly. If the substitute driver performance is what UPS is capable of achieving, then please make it happen. As it is now the whole company is being embarrassed.

Frankly I am uninterested in why the problem exists but only in fixing it. Whether it's a personnel issue, route issue or something else, please just fix it.

Thanks.

[The driver, a man, maybe in his 30's, slim, about 5'10", dark-skinned, was delivering at my mother's building at 121-29 Street-West, North Vancouver, British Columbia around 4:00-4:15pm. He was talking over the intercom, asking to be let into the lobby to leave his package as he was blocking the parking lot with his truck. I suggested he try parking legally. He got lippy, rhetorical, ignoring and insulting. He kept saying, "So, write me a ticket!" His truck number is 860678 (UPS). His plate= HX 0259 (British Columbia). After leaving the parking lot, he drove to the end of the street and parked in a "no stopping" zone to walk across the street to Starbucks which has its own parking lot. The pictures show his truck in the "no stopping" zone (29 & Lonsdale Street).

Regarding Tracking # 1Z3V982Y0395082741

The driver who delivered my order of 50lbs of newsprint left it at the end of my 200 foot driveway instead of driving up to the house. All of my deliveries from UPS are always delivered to the house but he was to lazy to make the effort.

I don't see the name of the driver on the confirmation email but I'm sure you know who it is. Also, don't be mistaken by thinking he couldn't come up the driveway because the driver wrote delivered to the "Gate". There is NO GATE at the end of my driveway just an opening so vehicles can enter to the house.

I would like a response back by email ([protected]@garlic.com) or a call to [protected] so I know how this poor service has been delt with. Kirke LaShelle