UPS
reviews and complaints

I am a work from home mother of two little girls. I live on a dead-end street (garrison circle) that happens to have a playground/basketball court on one side. Every day our ups driver flies down our street! The speed limit is 20 mph throughout the subdivision and we live on (again) a dead end street! Today, july 31st at 3:05 pm est our ups driver flew down the street, which was wet as it had been raining for the past several hours, turned around in the circle and then flew back the other way. I'm not sure why he feels he needs to do this every single day, but one of these days he's going to hit someone or lose control (wet pavement) and do some serious damage. I fear for my child's safety when they cross a dead end street to go play at the playground or ride their bikes up and down. I shouldn't have to fear for their safety especially when they are right outside their own house. I unfortunately do not know his name, badge number or any of those details. He's a smaller african american gentleman and seems very friendly when he delivers a package, just needs to slow down!

our packages are being left in the car port where customers enter and exit.
we are not aware that there are packages. is there a way to request that the delivery person comes inside and alert us of a delivery so we can promptly attend to the delivery. this has not been a consistent pattern. we would like to request that we sign for our packages at the time of delivery.
tracking 1z 66v [protected]
1z 147 w7e-[protected]

we appreciate our routine delivery personnel and do not wish to cause conflict with them but we do not fell this is proper customer service. thanks for your time and attention to this matter
terri [protected]

Following two false status information was entered related delivery tracking number 1Z0167530472023109:

Buenos Aires, Argentina
26/07/2018 - 7:31 P.M.
The receiver states the product was not ordered and has refused the delivery. / We will contact the sender.

26/07/2018 - 2:45 P.M.
The receiver states the product was not ordered and has refused the delivery.

I was never contacted by UPS related this delivery.
Need an urgent explanation on this, I imagine driver never reached my address and entered false status.

Mariana Casado
[protected]@gmail.com

This morning 7-20-2018 driver was very rude to myself and offended one of my customers. I understand everyone is on a schedule but when i'm on the phone and the other line is ringing with customers waiting a professional attitude would be nice. I asked him to wait for a moment and he responed rudely. Acting like a petulant child doesn't help anyone. Didn't have me sign anything like my usual driver does. Just asked for a name. Also huffed and puffed when I told him I wanted to inspect the box because it contained glass. Another delivery guy was waiting for a signature encouraged me to file a complaint. Thank you for your time.

Yesterday, 7/27 a package from Costco (tracking # 1Z2EE9401206624472 ) was delivered. I do not know the exact time, but it had to be some time after 4:45pm. because we left for the evening at that time. We returned home in the late evening after dark, and did not notice this package sitting in front of the garage. This morning I saw the notice that you had delivered the package and the online message said "at the garage" so I went outside and walked out to the "detached" garage near the street and found the package. My house and attached garage sit about 50' further down the driveway. The front porch and main entrance to the house are clearly visible from the street. I do not understand why one of your drivers would leave a package in plain site from the road when they could clearly see the entrance to the house is just down the driveway.
Fortunately this package was not stolen. It sat out all night. I am getting ready to order a $2000 computer from Costco in the near future and that laptop is also shipped by UPS. This is not the first time this has happened. With all of the ongoing problems with theft of delivered items, I would think that common sense would tell your drivers to place these items in an area where they are out of site whenever possible. At the very least this package should have been delivered to the house and not to a detached garage sitting at the street.

Paid a lot extra for next day shipping of wine and it is not being shipped next day. I called their number [protected] and received zero help. They cannot even tell me where it is! Extremely poor service from both people I talked to on the phone. I even offered to do their job for them and go pick it up but they don't know if the package has left CA or not. They said I have to wait until the package is late (which they already know it will be) before they will even try to internally investigate.

location: Neal Road in Durham NC
date/time: July 27, 2018; 9:15am

This morning, a UPS delivery truck with NC license plate ZH-6154 pulled out of a stop sign intersection, directly into me, running me off the road.

This is not a busy Road, and no cars were coming from either direction after me. This was pure carelessness and reckless and dangerous driving. People with so little regard for safety should not be professional drivers.

Driver never came to my house to drop my package off. He said he made a first attempt. Now it's being routed to a pick up center. What 1st attempt. All he had to do is drop it at my door. I was home. He never came. There was no signature request. He lied. Never stopped at all. I have a lot of problems with UPS drivers. Deliver my stuff to other houses. I had honest neighbors who brought them to me. I have ask retailer not to use UPS on my items. To many mistakes made with drivers.

I just got off the phone with UPS. The woman was abrupt, unhelpful and basically hung up on me. I had a phone call today to say I owed some money on a package coming in from the USA. They couldn't tell me how much. I said please email me when you know how much. Instead I got a phone call from 'unknown name unknown number' from a fellow ready to take my credit card number. This screamed 'scam' to me and I did not give him the number. He did have the same package ID number that the first caller gave me. I phoned UPS Canada and got this third person who could not take my money, even though she said it was $1.09. The package is coming tomorrow but according to the second caller I will have to pay an extra $5 at the door as a 'terminal fee'. I asked to postpone the delivery until Monday so I can call in my payment Saturday. I have no idea what time he's supposed to arrive and I wanted to have it paid before he comes. She couldn't tell me. She said if he comes before I call in the payment he can fill out a missed delivery card and come back again. What a bloody waste of time. I'm not allowed to give him $1.09 in cash either. Then when I complained about the ridiculousness of the situation she said the driver might just let me have the package if I tell him I'll phone in the payment later. What a stupid system. Very unprofessional, very annoying, and to boot she hung up on me. Fuming over this stupid interaction.

On 07/26/2018 a UPS semi truck with an Indiana license plate number 2272151 and a USDOT number 121058 was speeding on the University of Central Florida's campus. It was going 50mph + in a 30mph zone while there were dozens of students walking near the road. The driver, who was a white male with short brown hair and a short beard, could have easily caused an accident or hit a pedestrian at 20mph over the speed limit. This type of driving is unsafe and should never be tolerated especially on a school campus while students are present. The driver of the truck should be strongly reprimanded if not fired.

My package with tracking # 1ZW056E80387894616 disappeared after being checked in. It is an Aviation GPS IFly 740. I never purchased insurance on this item valued at $900. however the box had my address and contact information as well as the recepients address and RMA number inside the box. Boxes just do not disappear while in your possession unless an employee stole or misplaced it within the facility. I need the person who signed for this package to be held responsible and payment to me initiated as this is clear that UPS has had it in its possession till the last delivery point. Im very very upset becuase i have always trusted UPS and done business faithfully through you, but the one time i send a high priced item is the one time you misplaced it. Im a business owner and I hope you realize that even though in the grand scale of things you may think i'm insignificant to UPS, well tens of thousands of future dollars of mine will be routed elsewhere due to this breech of confidence. Im hoping and expecting some positive news. It is absolutely unacceptable on the part of UPS to offer tracking, yet not want to be accountable for negligence or theft of an employee working within the Mackinney Texas facility, and expecting the customer to ensure against theft of UPS's own employees. I would have no beef with UPS isf this was indeed a random act of God(plane crash, truck crash etc.). I am submitting the cost of this item but better still, i want my GPS back that your facility mishandled and misplaced after checking it in. Im asking UPS to do the right thing, or definitely lose my business for life. I thank you for your kind consideration in this matter. I just came out of an accident which cracked my GPS screen which would cost me $200 to replace. Im asking for the difference in cost. The $100 being offered me currently is a spit in the face. I did not lose this item. A UPS employee stole it or misplaced it. Please do the right thing and take responsibility.
The serial # on my GPS is #VH16050013. I hope you have it in you to help make this unhappy, vexed and angry customer happier than he currently is, and I hope you recognize the value of keeping me on as a customer for life, or losing my business. Thank you.

I work for a school bus company here in New York City (Brooklyn) Today 7/25/18 I was on my route dropping off children about 3:15 pm on Albermarie Road in Brooklyn. It all happened so fast, but when we pulled up to the house on Albermarie Road and open the door of the bus a STOP SIGN automatically comes out for vehicles to stop in both directions.
The UPS truck in question (truck #575488) did not make any efforts to even slow down for the stop sign, as I pulled away from the house the UPS driver blew the horn repeatedly and raced onto the side of the street to violently pass a school bus filled with special ed children, only to stop 100 feet in front of my bus and parked in the middle of the street blocking me from going around him as he went into a store on Albermarie Road and Mcdonald Ave. in Brooklyn.
Special Education school buses all have cameras on the bus, I had to call into my office because school buses aren't allowed to back up while children are on the bus. My office wants to pull the camera chip and use it to prosecute,
This driver should lose his job before someone is hurt or killed.
The way he passed my bus he had to have his foot jammed to the accelerator while driving on the opposite side of the road. Please do something about this I know my office is going to give the footage to the dept. of transportation.

The delivery truck guy ran 2 stop signs twice! I was a pedestrian and he completely ignored me both times! What if he hit me? I wish he did, so I could've sued you all! Please make sure your drivers are following safety and traffic regulations. I know they're on a timeline to make deliveries, but safety first, please! The location of this truck was 11609 South Highway 6, Sugar Land, TX 77498. The truck driver went behind the strip to make a delivery and ran 2 stop signs when I was trying to cross the intersection on my way into and out of the store I was going to. The truck # is 143131 and the driver was a Caucasian male, bald, with glasses and a beanie hat. Please contact me if I can provide any other details.

I received my box, and it has obviously been crushed. It's a decorative birthday party package for my son's 3rd birthday. The shark piñata is squashed flat. I'm not even sure I can reach inside of it to push it back out. There's a tiny hole to stuff candy in. I can't reach my hand in there. Very sad service. This is my money you are being so careless with while you are getting paid yours for doing so.

Today, July 25, 2018, a UPS delivered an 80 lb package and left it in front of my garage door. He backed into the driveway dropped it right there and left. No attempt to bring it to the front door.

I was standing at the front door waiting for him to come around the corner to bring it to the porch. But before I knew what he did, he hopped into his truck and left.

The package was a larger box and he left it so when I opened the garage door I would not be able to get my car out of the garage. So I had to move that 80 lb box on my own. Plus it is supposed to rain today and it would have gotten soaked where he left it.

I have a bad back and had to move the box myself so I could get out of the garage and move it to the front porch, up two steps so it would be covered if it rained. This is the poorest service I ever had by UPS. The guy was just too lazy to do the right thing and deliver it to the front door.

The package tracking number was :1Z 89A F65 [protected]. The Ship to was: Nicholas T Bobulsky, 18955 Blue Spruce Dr, Strongsville, OH [protected]

I do hope you will talk with this delivery person, as it was not our usual guy, and let him know this is not acceptable for deliveries.

Thanks,
Pamela Mallin

The stupid idiot UPS driver put my LIVE BREATING QUEEN BEES in a plastic bag on the bottom side step on a HOT HUMID DAY and didn't even blow the horn, come to the door, or anything to let me know he was here. I did not hear him in driveway, my dogs did not bark, etc. The bees were delivered at 4:15 p.m. and I did not find them until 5:55 p.m. and they were extremely hot and agitated. One bee had already died in the cage. I had put a cat container on the deck, which was only five steps away from where he put the box, for him to put the package in so it would be safe and out of the sun or rains. I left a huge note on the deck to let the driver know what to do if I was not home, but I was home and waiting on him. I do not know why I didn't hear him, he must not have a reverse noise on the truck or he walked, I do not know. But he must have been extremely quiet for the dogs not to react to his being here.
date of incident: 7/25/18; tracking no. 1Z 2V2 OX6 [protected]
There is no replacing these Queens as they are not something that is available all the time. I had to order them a year in advance and now I do not know if they will be viable or affected by this heat they suffered. Sometimes these conditions can ruin a new bee queen. I want the UPS driver fired for not doing his job properly. I am not a fan of this drop and ditch mentality. UPS used to be such a good company, but not any more. So that means, my queens were in his truck all day long, in the heat, and then in the heat when he left them in the plastic bag. AND, the package even says, live breathing, ... what part of that does he not comprehend? I am baffled by his putting these bees in plastic and thinking they would live in 80 plus degree heat ! how stupid can one get?

By tracking my package online I knew my package was to be delivered today. I arrived home from work @ 7:30 am Central knowing UPS deliveries typically come around 2 pm. My phone was on the entire time and I was working at my desk 20 feet from my apt front door. Checking in online around 2:30 I saw that the package was taken to an Access Point because I was not available when they attempted to deliver. As previously stated I was home all morning plus I have 2 dogs who would have alerted me to a knock on the door if I had stepped away from the door. No barking, no knock. The building is a locked building but the driver was able to gain access and leave a delivery attempt notice on my door, but again, the driver did not knock, apparently just leaving the notice. I contacted UPS by phone to request the driver come back but was told the driver was not allowed to do that. I was offered the option of meeting the driver elsewhere but I explained my car was undergoing repairs and was not able to do that and again requested proper delivery as expected today. I was again declined. So now I must wait and pick up my package elsewhere on a different day. Very dissatisfied with this "delivery." Delivery Notice # [protected] 8

Thursday 7/19/18 rte 81 southbound between scranton & wilkes barre, pa at 12:39 pm ups tractor trailer cab # 276725... Trailer plate t233909 (?) speeding around 70mph... Tailgating... Stayed in left lane the entire 15 or so mile stretch from the davis st interchange to wilkes barre... Ran side by side with another tractor trailer blocking traffic most of the way. I have pics on my phone if you are interested.

Thought you would want to know.

Sincerely,
Robb henderson

Received a call on Monday to schedule an appointment. Asked to be home on Wednesday between 2-6 so I can sign for a delivery. at 5:15PM I get a phone call - your package didn't get on the truck today. When I ask what's the point of making an appointment they tell me, I'm just the clerk making the appointment, not the person who is in charge to get them on the truck.
Schedule a 2nd appointment - another day off work, call ahead this time - get someone who puts me on hold for 10 minutes. Call again - another hold for 20 minutes. Eventually after my 5th call I get the first person again - who claims they are "trying" to get my package on a truck - 2nd appointment and again no customer service. This time they promise me - we just got it on the truck - will be delivered by 6PM - guess what - truck never arrives. Calling the service center again - am rudely told that the package is on the truck and if it hasn't shown up they are probably behind. Truck never showed up. It is now a week, scheduled 2 delivery appointments and never heard back.
I am planning to pursue with legal and get a large compensation.

Recieved email about estimated time of shipping, signed up for notification about any issues about shipping and did not receive one notification. Item was not shipped and did not receive notification about change of shipping day. It's unfair for ups to try and blame everything on original party when they did their part and ups failed to do theirs when they tell me they the item and estimated shipping day and time but fail to inform me that time and day has changed!