UPS
reviews and complaints

I felt embarrassed when I went in to get a paper notarized and the notary guy forced me to sign the papers when I had a soft cast on my arm. The guy didn't care and said I had to. I felt deprived. There's video and a employee who can verify.

Also I went in a week ago and asked if I could get help from someone else and then he kicked me out

Raymond hernandez of the store is his name or that's what at least he gave me.

Ups store is located at the quad of Whittier in Whittier ca.

Packed huge estate job shipped 22 boxes in all over a two day span. 9 boxes recevied the other 13 came back to my store! Not one call from hub before returning such a large load..
Driver put in not in third attempt which never did three attempts only marked one day on boxes plus customer was home and lives in small town and need signature they drop at postal store down street.
Major screw up now I have 13 boxes have beat up in my backroom. UPS will try to bill me for returns which I will not pay and UPS needs to provide labels to ship these back. Also I'll need compensation to repack damaged boxes.
Here is a couple of tracking numbers that belong to this case..
1Z9416e40391024298 said driver release which wasn't all had signature required.
1z9416e44290245219 one of the 13 returned

When we checked the Tracking number for ourvpackage it said it had been delivered at 10:07 Jan 30, left on porch but it was not there and the lack of footprints in fresh snow clearly indicated no delivery had been made and we were home all day!
Our address numbers are large and clearly visible!
Good that we have honest neighbors as package had been delivered to wrong address.
POOR SERVICE and second time we experienced delivery to wrong address by UPS.
We will notify Costco Canada to suggest they us Fedex for online purchase deliveries.
UPS customer service is terrible!

I have called in a complaint already against our delivery driver back in DEC. 2018 and was informed that there was nothing that can be done. If we did not want the delivery driver that we would have to pick our packages up. As a business owner it is my duty to protect my employees. I have two different employees that are willing to testify on his wrongful manners. He has used inappropriate language towards us, touched my employees in a wrongful manner, and is very unprofessional therefore I am requesting yet again for a new delivery driver before taking further legal actions.

UPS shipped a package for me 1/8/19. My customer " receiver" opens package only to find out everything was destroyed. After further review, instead of sending someone over to investigate, they throw out the ISTA act. I understand putting this in place to protect UPS, but what's in place to protect the honest public. It's so easy to run to something written, instead of doing a little bit of investigation.

This is what they sent me...

The contents contained in the package described above were damaged. We regret any inconvenience
this may have caused you or your consignee.
The complete contents have been delivered.
When damage occurs, UPS inspects the package and evaluates the packaging according to our
packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test
Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet
these guidelines. UPS is not liable or responsible for loss or damage to any package from improper
packaging.
The evaluation revealed the following deficiencies in the packaging that was for this shipment.
· The large cell bubble sheeting used for cushioning did not adequately protect the merchandise.
Recommendation: Use foam sheeting with a minimum thickness of 1/4-inch (0.64 cm). Include several
layers to ensure that the entire product is cushioned, and pay close attention to protecting corners and
edges. When packing multiple items, wrap each item separately. Fragile items need separation from
each other, and from the corners, sides, top, and bottom of the box. Each item should be surrounded
by at least two inches (5.08 cm) of sheeting and placed two inches (5.08 cm) away from the box walls.

I bubble wrapped each part so I knew personally it wouldn't get damaged by a simple drop or bumped during transit.

I'm just one person, but I feel we all should be heard since we are the ones paying their bills. I left this complaint, but I'm sure it's thrown away and not discussed on how they all can help.

To whom this concerns,

You can't be serious. Not only is my customer out of what was promised to him, UPS has taken $537 from my pocket.
I wrapped each door very carefully with adequate bubble wrap to protect these parts. I don't care if you use ½" thick foam, this looks like it was so mishandled that nothing would have protected it. It looks like it was dropped from a 2 story building.

But, because of your International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA, you are protected to tell the customer to get lost without any further review.
Your customer service is absolutely the worst I've seen yet. I will no longer be using UPS and I promise to tell my customers of mine how terribly UPS handled this situation.

Phil Lange

Attempt #1: I ordered from Lowe's. They shipped with UPS. UPS emails me on day of to say I have a delivery pending. I'm at work til 8pm. Try to call but they are on Bankers hours and Eastern time. I'm on shifter workers hours in the West. I try to contact via their website. Found that they shipped the package back as "Customer Refused". Nope. I didn't see the package.

Attempt #2: Lowe's contacts me to find out why I refused. I tell them differently. They resend. Once again I get an email while I'm at work. I tried for 2 days to arrange a delivery time. Used 2 phone calls, multiple emails, Website and App all trying to have some contact with the warehouse 50 km from my house. Nope. "Driver never got the message". Dropped off my package at my door while I was at work. At least my neighbour saw it and put it safely in his garage.

1-8-19
I do not know his badge number or truck number. The driver delivers to Wisner, Louisiana
Today on his route on Brushey Bayou Rd. Around 1pm, I met him at a curve in the road, I got over and he came right at me running me off the road into a corn field. He never stopped and went on his way. Once I was able to get my vehicle back on the road I went to look for him, I met him coming back down Brushey Bayou Rd where I attempted to stop him and he drove around me waved and continued on. I blew my horn until he finally pulled over, I hollered at him he ran me off the road to which he responded "Yes ma'am I know, I am sorry" I then hollered you are damn lucky my 7 year old daughter was not in this vehicle he said " yes ma'am" I told him he better start paying attention in the curves and he responded "yes ma'am, I'm sorry"
He knew he ran me into a cornfield and didn't even stop, then attempted to allude me knowing darn well why I was trying to stop him!

Driver of Truck 665236 Oregon License plate 29678 was driving unsafe following us for miles almost on on bumper approximately at 9:30am pst on River Road in Hillsboro, OR. We were in a Silver Hyundai Sonata Hybrid and going the speed limite of 45mph. Several times he attempted to pass us with a double yellow line. The roads were wet and curvy. He remained very close to our car until we got to TV Hwy.

This is UNACCEPTABLE behavior for anyone especially at UPS driver!

The UPS driver for my home is a blond lady always wearing a visor. We have security cameras and she is always mumbling something to herself. She ALWAYS throw my packages. She got no gentle manners. All my packages are from Amazon and she doesn't seem too thrilled to deliver them and has already broken some items inside some of my packages. She needs more training on handling packages or get a new job if she is tired of this one!
POOR CUSTOMER SERVICE.
Her attitude is not the one expected of a well paid employee.

I was told that my package was going to be delivered on Monday, 12/31 by three separate agents of three separate occasions. One of the UPS agents even stated that the package was out for delivery. However, the package never came and after calling UPS, they told me that a supervisor would get in contact with me, but the supervisor never did! I finally got in contact with someone, but they stated that they were unable to help me and that I needed to call back!

I just ordered some phones from Fido and to save on the activation fee, I got them shipped. Worst idea ever because of UPS!

I called and gave them the buzzer number and they don't find it important to give it to the dispatcher! How dumb are they?

It's Friday Dec. 28th and they attempted delivery at 7 pm and didn't buzzer me so I didn't know when to get the package. So now, I call again and they tell me they can redeliver it. So I wait and call again around 9:30 but now the trucks stopped delivering and they're only gonna deliver it on Monday!

Always ask who the shipper is shipping from, if it's UPS, avoid it like it's the plague!

I am sick, at home. I have been waiting for medical supplies that were sent via UPS with signature required. This is a 2 story house and I was upstairs. The doorbell is located upstairs and is very loud. I walk downstairs and look through the glass on the front door and see a note. "Sorry we missed you"! They NEVER rang the doorbell. Don't these idiots know what a doorbell is? Now the next delivery attempt will be 1/2/2019. I need my medicine. Now my options are to either drive out in the cold sick, Its 23 degrees in Boise today, or do without my meds for four more days, neither is a good option.
Try calling UPS and you will find they do NOT want to talk to you. If none of the three options they give you, which all are only going to take you to another automated menu and then another until you want to scream "Why can't I speak to a real person!" If you don't pit in a tracking number they apologize and tell you to find the information they want and try again then abruptly hang up on you!
What the hell ever happened to customer service, wanting to talk to you, and competition? How did we ever enable these people to treat us so badly? Why isn't there another competitor that can deliver packages and yet still understand customers are important and you need to speak to them if you want to stay in business?

UPS lost my shipment. Customer services doesn't even show that there was even an open investigation. Meanwhile, Investigations team closed the investigation without ever contacting me. No one knows what's going on. Horrible to deal with, so arrogant. Have spent a total of 10+ hours trying to get to the bottom of it and I am not even sure they have even contacting the team on the ground in the last location where the package was scanned. A complete disaster of a company.

12, 20, 2018 date of delivery. shipping num.1z975FE50305440755, order num.[protected]. ordered generator thru amazon shipped via ups, package arrived damaged dropped on on corner hard enough to break filter box and choke nib on carburaror. have to replace both . total cost 50.00. would like to be reimbursed for parts replaced. thankyou, Edward Harris 11735 county road 3470 Stratford Oklahoma, 74872..phone [protected]

Tracking ID 1ZAR29400450099720

It is unbelievable that such a big company has no idea the delivery schedule of an item and only can tell that the delivery will be made by the end of the day! ... and after many so many calls at it is already 10.45pm ... no delivery!

As I missed the delivery that was made on Saturday at 2.30pm and my family and I were out for lunch, I called the UPS at 10.19am and was told by customer service that the delivery will be made today before the end of the day.

At 6.17pm, I called again and was told by the customer service (Mitch) that the delivery is today and will be delivered by the end of the day for residential which is 10pm.

Therefore, I had to have my lunch at home today waiting for the item and then now my dinner at home waiting for the item.

At 9.29pm, I called customer service again as there is still no delivery and again customer service says it should be deliver by 10pm.

At 9.50pm for the last time, I called the customer service said that the delivery will be made today as the item was already loaded onto the delivery vehicle and assured that the delivery will be done and can be a little late, maybe 5 to 10 mins after 10pm.

It is already 10.55pm now and there is still no delivery.

Basically, I stayed at home the whole day on Christmas Eve waiting for a delivery that never came and despite making so many calls and the customer service assuring that the delivery will be made by the end of the day.

This is absolutely madness, frustrating and disappointing from a big company to make a customer wait the whole day at home as I did not not want to miss the delivery again.

If you are the CEO of UPS, you should be ashamed of your delivery service... assuring or promising delivery at the beginning of the day and after numerous calls and no delivery at all ! UPS should be renamed Ultimate Poor Service! I will let as many people be aware of your poor service.

Andrew Ng