UPS
reviews and complaints

The same happen to me today. The online tracking stated there " incorrect address", but when I called the customer service to check the address is correctly printed in their packing slip. They are lying. I will never use UPS and going tell every one that I know not to use UPS and ask my company to stop using UPS.

UPS guy came to my condo building 3 times in 3 days in Mississauga and never even bothered to call my condo unit to inform me that he has a package for me. What he did was he went to the concierge and ask if there's a check made for UPS everytime he came, and when the concierge said no, he leaves. How can somebody waste company resources by coming back 3 times to deliver something and when he is at the place of delivery he does no effort in contacting the client to deliver the package. I was waiting for my package and I had my check ready with the corresponding amount to pay UPS but I was not informed, not even once that he was downstairs. He was told by concierge to wait and he will make a call to my condo unit to inform me of a UPS delivery. UPS guy said no because he does not have the time. I sincerely hope this complaint would be addressed by UPS management here in Canada. Big companies are all experiencing bad times and employees like this guy who has still not delivered my package are causing big expences for UPS. If I only knew someone in UPS who is with management, I would really go out of my way to report this person because of the lousy job and poor customer service her does. I honestly feel so sorry for UPS-Canada for having this kind of worker under its payroll.

Email to UPS
Still don’t have my package.

Was hung up on by your Manager (at least she claimed to be the service center manager) from my local center.

I did EXACTLY what you UPS asked me to do to guarantee I would get the shipment – let them re-attempt, and they would delivery to my leasing office. So when you tag my door – and write on it “Delivered to Leasing office.” And I go to the leasing office – my shipment is not there – and the people who work there state your driver came – delivered freight there but came back an hour later because it was the wrong freight (it belonged to the apartment complex next to ours) but failed to leave anything for us.

So when I finally get to speak to someone from the local service center – of course they have no idea of my past conversations with that facility. And the best they can do I re-delivery the package the next day? I still cant pick it up? Bottom line is – I am the CUSTOMER, I paid for a service – you (UPS) failed to deliver. You FAILED to make right mistakes that your driver made. UPS failed to even try to be helpful or courteous. Instead, I get someone who cuts me off, interrupts, and hangs up the phone?

I wasn’t being rude but I was wanting a solution. If I tell someone I am going to do something – I do it. If I made a mistake doing it – I would correct my mistake.

So this being the first response I have received of the three emails I have sent – I will hope at least some action will be taken to maybe, just maybe rectify situations like this going forward. At least maybe the next customer will have a better interaction with UPS.

I do apologize that whoever is reading this is having to read this. It is a waste of both my and your time. If UPS (along with all courier services) just pick up and delivery the freight as advertised – emails, calls, etc are not needed.

Thank you for taking the time to read this.

Pretty sad when the only thing I can do is not use your service, send ugly emails, and call your 1800 number. I asked to file a complaint – but noone seemed to know how or wanted too. All I can do is tell others of my experience – which I plan to share with whoever will listen. Shipping is a “Service” not a product.

Worst company ever should just go outta of business or fire the Whole Board cause they don't do anything but make things worse Package was to be del on 8/9/20 couldn't make it they guaranteed it by the 10th. checked my tracking number said it was loaded on the truck at 5:45am on 10th. Checked later showed out for del. Never showed up called C.S. they gave me some crap about only being loaded that evening told them I was guaranteed it by the 10th was told they don't guarantee anything...Guess what happened... I totally lose it on them. said they don't work on weekends told they BS cause I live near the service center and c cars and peeps going in and out all day and night. Then they tryed to sell me some BS about only truck drivers boy did they get a slap in the face told them I drove a truck for 25yrs they didn't know what to say transferred me to someone else...And u know what happened... next time postal service or Fedex cause they both del. on Sundays

UPS promised, and I paid for it to be delivered the next day. I tracked the shipment till it was ready for the last leg at 10:00 PM on Friday, but it was delayed till after the weekend. Their last e-mail to me stated: (Any package that arrives after 10:00 a.m. at the destination facility is unable to go out that same day, )!
I still keep copies of their e-mail!

A. AlGahtani
+[protected]

I used to use UPS...but this is the last time. I have complained several times about packages being left at the road, which to the driver is the gate. Yes there is a gate there, but it is at the ROAD! I can't see it from my door. When I call, if I can get to talk to someone, they don't care. But I sure am going to start pushing any other delivery service!

wow i think ups is the worst thing ever for shipping yesterday i send 5 items i have around $100 in my paypal so they take the money instantly when i print the label 5 days afeter i was -$65.70 i say why i check shipping details and say
shipping charges 1 then shipping charges 2 the same money 2 times why
then i when to the ups and i was marking my boxes fragile please carefully and that guy toll me the ups recepcionist he toll me what are you doing he said if you mark the boxes or not we don't have preveligies for no one we send the boxes and trow the same and i was like wow ups is trash not recomended at all...

UPS is the worst for shipping cross boarder. Their brokerage fees are exorbitant and non-refundable or negotiable even if it was their mistake to add them (Item was a replacement and was marked as such, there should have been no tax coming across the boarder and therefore no brokerage fee) the USPS is what I have found to be the best for shipping from the States charging only $5 for crossing customs as opposed to $25++ charged by UPS who then because I live in a small city that they must deem rural they leave expensive packages on our door step if we're not home. My father who was away on business had an $11 000! insured item just dropped on his doorstep my mother had to get a neighbor to help her bring in the box and the item was so badly damaged that it had to be replaced.

Don't Use UPS

They don't have a clue regarding what customer service is. Besides, they lie. Just yesterday I was waiting for two boxes to arrive. One was delivered and the other was not. When I check their website the driver had stated that we where not home. First of all, I have not left my house in a week. Second, if I was not home, how did they deliver the one box. UPS is the worst carried in the world. Don't bother to complaint. I have and nobody cares care at that company. When you order, if possible request Fedex and don't give them your business. No wonder they call themselves brown and we all know what brown stands for. MAY UPS ROT IN HELL!

Hey, that's right They're stinks. I got two packages, and I asked them you can put these outside so that I can put these inside my trunks. What he did? He looked at me with weird face. Then, he said, this is not heavy, you can deliver yourselves. They don't know anything about the service at all. If it's not heavy, then why does he need to use dolly to deliver? They are sucks ! I would never every use UPS again!

I believe drivers sometime scan the package as delivered to clear their load so they can go back to the shop at the end of the day if they are running late. the same exact thing has happened to me twice this year. and what is very frustrating is trying to get to a live person at ups. This year I have taken a decision to not use ups or order anything from companies who will not ship by other carriers. usps has been good as well as dhl and fedex. vendors will ship it your way if you insist and tell them you will buy from someone else. We need to take consumer power back.

Oh I definitely agree with this one. Just because you pay for insurance, that doesn't mean that UPS will not leave your package without getting the required signature, nor does it mean that they will not deliver it all beaten up, with whatever is inside all broken up as well. What it does mean is that you will spend the next two months, trying to jump through hoops to get them to pay for items you insured. They have continually stalled time and time again, even pointing fingers at some mysterious third party shipper who just happens to have no phone number or any other point of contact. Then to pour salt in the wound, they are just plain rude. How dare we bother them to do their job! Good grief, needless to say, I will carry it there myself before I use UPS again.

I will never use them again!

I am going through this right now, it has been 3 weeks. and the package has dissapeared. Still in the tracking stage for the next 8 business day. Very upset, my customer is also. Makes me look stupid!

UPS is awful they can not tell you anything. No one in this company has a clue as to where a package is at any given time. I have been told my package was on a train, then it was locked in a container, then it was on a truck that broke down and a tow truck had to retrieve it. I am not sure of where my package was but at this time it is supposed to be delivered today or it is at the customer pick up. Which is it? Why can we put people on the moon but we can't track a package? I am so frustrated with this company. Why can I not get a simple answer to my question...WHERE IS MY PACKAGE? I have called 10 times in the past 24 hours and I still have no idea where my stuff is. Oah and I also went through the b.s. of having my package at will-call and I sat in their office from 8pm to 10:45pm where the gentleman told me he would change everything and have my package delivered on Saturday. REALLY? Nope just kidding they still have no clue. I will never use them again

23/07/2009 UPS are the worst shipping company I have ever come across. I paiud £65 to have a DVD Duplicator delivered values at £1150. They smashed it up dispite it being packed carefully with lots of fragile stickers. They refused to meet my claim and said it wasn't pcked correctly. I was able to prove it was with before and after photographs. They admitted liabilty but then only paid oput 10% of the proven value, so now I have to take them to Small Claims Court.
What a dreadful company, please customers do not use them, nobody could be worse or more dishonest in its dealing with customers.

Steve
Brixham England

On Monday I ordered a package for a company for over night delivery to my home. On Tuesday by 430 pm the package had not arrived yet. Even through it showed on the tracking number it was out for delivery. SO I called UPS and asked them if they could please have there by 530 pm and they told me they would call the local office and see what could be done but they had till end of business day which is 730pm. When I made this call it was about 435pm and was told local office would call me back. At 730pm still had not heard from the local office nor had my package arrived. So I called the UPS 800 number and spoke with a supervisor who then conferenced me in with the local office. Well the local said we are sorry we know you paid for overnight but we doubt that you will get your package tonight as one of our loading boys is new and put your package on the wrong truck. I told them you know this could have been easily fixed had you taken the time at around 430pm to call me. Per the 800 number even through I was told she was going to give the local a message to call me it seems there was no record of this being done. I told then in no uncertain terms they would deliver tonight. Well the package did finally arrive around 830pm. The Driver did not ring the bell and from my room which is close to front door it sounded like he just threw the package on the ground and left. I cannot verify that he did throw the package but the way I knew the package had arrived was the sound of it hitting the pavement.

The sad part about this is the company the size of UPS just seems like they want your shipping money and once they have it they could care less about anything else. When a package arrives late and you call the 800 number depending on who you talk to the close of business day just gets latter and latter. I have had take packages that arrive in Phoenix AZ and put it on a Phoenix truck ride around Phoenix all day because someone miss stocked the truck with my package in error. The Package would have been 1 day early had this not happened. When I pointed this out to the UPS customer service rep I was asked what are you complaining about it still on time. And this last situation has happened to not once but twice now. You ask for a phone number to call Corp headquarters and are told there is not phone number. Please a co as big as UPS with not phone in corp headquarters.

I ordered medication for my dog who has cancer and it was supposed to be delivered on Monday, January 29th. It was shipped on Friday, January 26th by ground.

I called in the morning to find out what time I can expect the medication since I had to attend a funeral and didn’t want to miss the delivery. I spoke to Customer Service and she said either 10:30A or 7:00P. I asked if she could speak to the driver so I would know for sure. She was kind enough to return my call and said the earliest would be tonight @ 6:00P. I had no more pills left and was counting on the morning delivery.

I called UPS to check on the delivery as I hadn’t received it at 7:46P. Customer Service told me they didn’t have an apt. number and couldn’t deliver it. I hit the roof! I asked why no one contacted me as they had my telephone number or better still, why didn’t he come to the address, get out of his truck, & check the mailbox to find my apt. #? We usually have the same driver and he's familiar with the complex. How hard is that? She was no help and I asked to speak to a Supervisor. Again, no help. She kept repeating herself that there was no apt. # and we went around in circles as I kept asking why the heck he didn’t attempt to come out here, get out of his truck, and check the mailbox? I then asked for her Supervisor and was put on hold for approximately 8 minutes. I spoke with the Supervisor's Supervisor who was at least helpful. She contacted the Customer Service Dept. and spoke with a lady to try to track down the package. I told her how important it was that my dog get this medication. The lady was able to find my package but said they can deliver it the next day by 11:00. I asked if I could pick it up as it’s important he gets the medication. She said the Center was closed and she was in another part of the building. I asked her if I could pick it up where she’s located. She refused. It’s stressful enough having a dog that has cancer and to deal with UPS was a nightmare.

I wrote to their Corporate Headquarters saying they better figure out a way to instruct their drivers to use some common sense and use their cell phone to call if they don’t have an apt. number or get their ### out of their truck at the address it was supposed to be delivered and check the mailbox. You don't have to be a rocket scientist to figure it out. My telephone number was on the label as well as in their system.

Granted, the shipper forgot to include my apt. # and apologized, but UPS should have figured out my apt. # by looking on the mailbox or called.

I AM OUTRAGED THAT THE MEDICATION WASN’T DELIVERED WHEN IT WAS SCHEDULED. THERE SHOULD BE SPECIAL CIRCUMSTANCES IF UPS SCREWS UP TO ACCOMMODATE THE CONSUMER IN THIS TYPE OF A SITUATION.

I drove to UPS the next day and picked up the medication myself. As it turned out, a customer was speaking with the Supervisor with his complaint.

Let's see if they can figure out where to mail their response.:)

UPS lost my package, it arrived in Perth Australia, but they completely denied it ever got here and are covering it up. They are filthy liars and should not be trusted with anything important.

I am very disappointed with UPS. I have wasted 2 weeks without my product. I have made no less than 10 phone calls, and I have lost $100 of product and time and effort since then.

From now on, I will avoid using UPS to send my product. And I will relate my story to anyone or website that will listen. I guess I'm not the only one this happens too.

Apparently your trace process is broken. I hope this email reaches the right people who can fix it. This is no way to run a business. You are wasting your time and money, as well as mine. If your competition is more competent, they will benefit.

I recently sent you a thank you about one of your employees Catryn [protected]. I should have waited until she actually did something, before I thanked her.

She called me last Thurs Dec 7, 2006. She said a UPS driver would be there that afternoon. No show. I called back late Friday after another no show. Her assistant told me to wait til Monday, to be sure. Monday, no show. On Tues, Dec 12, 2006, someone called me from UPS (didn't write down the name) and said they would send a driver. No show. I called on Wednesday late. Catryn's assistant, Karen, told she
had just sent a request to the driver to bring something for me to sign saying that I didn't receive the package. No show. I called Thur. Catryn wasn't there. Karen took a message and told me that Katryn would call me back that day. She didn't. So, finally, I called on Thur (today). Catryn wasn't there again. I spoke with Karen who said she would call me back in an hour. She didnt. So, just before writing this email, I called again. Again, Catryn wasn't there. I asked Karen for an email address for Catryn, and an email address for her supervisor. She didnt give me any info but said that my note was on top of Catryn's desk. I give up.

All this, is after 5 calls to the UPS call center where I wasn't given any information and was treated rudely. I did send a complaint to this email, just search the TrackingNumber.

In addition, I lost a supplier, because I called them too many times, inquiring about my lost shipment.

I understand UPS is a big company. But, I shouldn't have to go thru this.

My recommendations are as follows:
When someone loses a package and contacts UPS, the first thing you do, is explain the procedure. Explain the steps involved. That it will take 2 weeks to close the trace. That the shipper doesn't know anything. That UPS will refund the shipper not the receiver. And that the shipper decides whether to refund the receiver or replace the product. All this information is critical, so the receiver can decide whether to reorder, or wait.

None of this has been done in my case. I learned all these things by calling over and over, getting one piece of information from each phone call.

I don't get paid to write these emails, or make those phone calls. I have lost time and money just to recover $100 worth of product.

Someone needs to fix this process, and it's not Catryn or Karen, who play phone tag. A simple web page would do wonders. And telling your call center employees to point us to this webpage would be a stroke of genius. A way for us to type in our tracking number, and see the progress of the trace investigation. I'm sure that info is readily available.

So, I'm not just complaining. You implement changes like these, and you will save money in wasted phone calls. And you might reduce the number of upset customers, and that would help business. Afterall, you are a business. This is in your own best interest.