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United Parcel Service / worst customer service

1 55 Glenlake ParkwayAtlanta, GA, United States Review updated:
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I paid $78 for next day air shipping which is supposed to get to a place by 10:30a.m. . 11:30a.m. rolls around, I call customer service and they tell me that there are zip code exceptions to that guarantee. I use UPS World Ship software to process my orders and there was no indication that this zip code was an exception. So, I paid $78 for a service that I could have paid $8 for and it would have been delivered at the exact same time. The supervisor I spoke to told me its my fault, I should have known, and she will not refund the difference. What horrible customer service UPS provides and unfortunately its not up to me to cancel our shipping account, or else I would have instantly. I recommend never using UPS, go with FedEx or DHL.

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  • Jo
      16th of Jul, 2013
    +1 Votes

    Always go with USPS, Fed Ex, or DHL. UPS driver's tend to "lose" packages. I bet they make a lot of money selling stuff online.

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