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United BMW / certified pre-owned warranty

1 Duluth, GA, United States Review updated:

We purchased an X5 from United BMW last year. It was a Certified Pre-Owned BMW. When we were talking to the salesman about purchasing the car he told us it had a 100, 000 mile warranty. After 50, 000 we would pay a $50 copay for maintance and repairs but that it covered everything but tires. Knowing how much it cost to repair a BMW we wanted to make sure it's covered. I wanted to make sure that any repairs would be covered. We also asked the pre-owned sales manager who again confirmed it covered everything.
I have taken the car in for repairs (oil changes and brakes). Now I took it in and I was informed that I need a transmission pan, radiator hose (coolant leak), thrushrod bushing on front brakes, intake hose for the trottle body totaling $1000.00. And BIG surprise it's not covered by my warranty. However, the brakes, oil change, belts and power steering leak have been repaired using the warranty. There are a couple of things I don't understand. How do they decide which is covered and which isn't ?
I had a Ford Expedition that in all honesty I never kept up with the maintance. In 7 years I never replaced a belt, never replaced a hose, never had any leaks ---- aren't BMW's suppose to be a higher end, better quality car. I can assure you the next car I buy will NEVER again be a BMW. I also think it's so sad that BMW has to LIE in order to sell cars. They don't have enough confidence in their cars to sell them because they are "that good".
I will pass the information along to everyone and I will NEVER recommend a BMW to anyone, especially from United BMW.

Mo
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Comments

  • Te
      19th of Oct, 2010
    0 Votes

    Its unfortunate that consumers are spending top dollar for BMW cars and warranties to cover repairs, only to have the BMW service department determine what is covered by warranty and what isn't. I have a BMW 550 and recently had a A/C assembly go out on me, I took it in to the BMW service department and was told the cost for repairs is $1, 250 + tax. When I requested the repair be made under the warranty I was told warranty doesn't pay for damaged parts. So how is the part damaged I wasn't in an accident and only BMW serviced the vehicle. I was told an object came into the car hit the coil and reflected into the A/C assembly causing damage. How far fetched is that!!! for an object to hit the radiator coil and not penetrate it but has enough velocity to damage the high pressure hose of an A/C assembly. Like I said its unfortunate because I really like the 550 and hate to trade it for something else. I will find another way to remedy the problem.

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