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United Automobile Insurance Co / Car Repairs

United States Review updated:
Contact information:
Phone: 1-866-913-6866

DON'T BUY INSURANCE THROUGH THIS COMPANY AND HOPE SOMEONE WHO DOES NEVER HITS YOU...THEY RIP OFF FOLKS THAT THEIR CLIENTS HIT!!!

This company does NOT have a 24/7 number you can call for claims as some links say they do...only Monday-Friday from 8:30 am to 5:00 PM EST.

Their client hit my car on 3/5/10 at 5:15 pm so I had to call on 3/8/10 to make a claim and was told an adjuster would call me in 3 to 5 days, well on 3/15/10 I had to call again and was told the same thing. Unbelieveable...I heard nothing until I called again on 3/22/10 and demanded an adjuster to come give an estimate that day! He told me in 3 to 4 days UAIC would call me to let me know the estimate was approved...well on 3/26/10 I had to call them to find out if it was approved in which it had been approved and they wanted to know what shop had my car...it was still sitting in my driveway!!!

Now they want me to pay $228.87 to the repair shop for betterment of the muffler that their client damaged. This is ridiculous! If their client had not been text messaging she would have seen our car stopped so why should we have to pay for betterment???? I did not need a new muffler until she hit my car!

Si
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  • An
      18th of Feb, 2009
    united automobile insurance co - poor pay of claims/misinformation of policy coverage
    UNITED AUTOMOBILE INSURANCE CO
    Meridian
    Mississippi
    United States
    Phone: 601-616-8352

    THIS COMPANY HAS LIED ABOUT COVERAGE AND WHEN WE HAD A CLAIM THEY FIRST DENIED WE EVEN HAD INSURANCE WITH THEM. THE AGENT HERE IN MERIDIAN IS VERY UNDEREDUCATED IN INSURANCE BUSINESS.AFTER WE HAD AN ACCIDENT THIS COMPANY HAS DRUG AROUND FOR TWO MONTHS AND STILL NOT PAID THE CLAIM. THE AGENT WE WERE TO CALL IS FRANK GANZALES AND HE IS SUPPOSE TO BE AVAILABLE FROM 7A.M TIL 4 P.M. MON THRU FRI. WELL, GOOD LUCK TRYING TO TALK TO HIM!!! THIS HAS GOT TO BE THE WORST COMPANY IN THE HISTORY OF INSURANCE AND SHOULD BE SHUT DOWN IF THEIR CUSTOMER SERVICE IS NO BETTER THAN WHAT THEY HAVE SHOWN.

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