United Auto Insurance Group / Refusal to acknowledge claim
A claim has been filed with UAIG in Atlanta GA, due to an accident on May 12, 2007 caused by a vehicle insured by UAIG. They have been informed that the car has been in the body shop since May 21 & their adjuster, Robert Gibbs, refuses to pay for car rental while it's waiting for their engineer to verify the damage. I have left several messages for these people, including Gibbs supervisor, Patrick Arnold and the Claims Manager Jorge Robles. His phone number is: [protected] Extn: 2064. They have, to date, ignored all calls. They have taken far tooo long to see and inspect this vehicle & also to confirm that the auto rental is covered during this period. It's my understanding that by GA law the vehicle should have been inspected within 72 hours. During my last conversation with Gibbs today, he refused to discuss this matter & hung up on me. It appears his job description requires him to deny all claims until an official complaint is filed with the GA Insurance Commissioners office.