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2.0 253 Reviews

United Airlines Complaints Summary

60 Resolved
182 Unresolved
Our verdict: When using services from United Airlines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:48 pm EDT
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United Airlines Flight ticket refund

Today [protected]) I called United Airline customer service [protected]) to refund my mother's flight ticket (purchased with award miles). The representative, Janet Martinez, confirmed the transaction, charged $200 on my father's debit card, and we received the confirmation email saying "Sun., Oct. 25, 2015/Visa 4271 was charged 200.00 USD for the following: MileagePlus Redeposit Fee / EDD [protected]". Finally, I asked her when we should expect the award miles go back to my mother's account, Janet asked me to wait (10 minute, and asked me to wait another 10 minutes), then told me she cannot refund it because it is part of the roundtrip itinerary. I asked her where I can find this refund restriction, Janet asked me to wait again (another 15 minutes) and cannot tell me. So Janet transfer me to her supervisor, Violeta Caballero, she showed me a webpage saying the ticket has to be unused. The ticket is not used and the rule doesn't say roundtrip, and why we can get the confirmation email if it is not allowed, Violeta hung up arbitrarily while I was explaining the above reasons to her. It is unbelievable that UA's customer service supervisor hang up on customer. I called again and another representative, Lyn (who refused to give me her last name), answered my call, I explained the above situation to her and asked to speak to Violeta, Lyn said she cannot transfer me to a particular person but she can transfer me to that department, I said OK and Lyn transferred me to some line that has non English greetings. I waited for 1 hour and had to give up. My father's debit card is still charged with $200 dollars and the award miles is not refunded to my mom's account. I cannot believe a big company like United Airline treats its customers this way and steal 35, 000 award mileage plus 200 dollar from my parents.

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7:58 pm EDT

United Airlines First class flight, delay, rude, put in coach.

On September 7th, 2015. I boarded United Airlines flight 1934 from Sacramento to Houston. I was seated in First Class, on time, as I had purchased my entire set of flights for first class. I was traveling alone and was scared to be in close quarters with men. Just a thing with me, but that is why I paid extra to be seated in first class. I also made sure it was a class that offered a meal, as I am diabetic.

After having boarded the plane, while waiting for the plane to taxi, the captain explained that there was some sort of fluid leak and we would be taking off late, for it to be fixed. That added 45 minutes to my travel time. Unfortunately, by the time we finally arrived in Houston, I had missed the final boarding call for my flight to Orlando on flight 1252 by 60 seconds, and was not allowed to board. That was the second thing that made me mad. So my gate to depart was C-40, the gate I arrived from was C-39. They had not finished boarding until after I got off that stupid plane. I get over there, and there is me, and a gentleman. I have a first class ticket, in my hand, and the door to the gate is still open. I show the woman my ticket, she looks at me with no empathy at all, says "i dont have anything for you." Takes the other gentleman back with her, and shuts the door in my face. I had a ticket in my hand...but she could take the other person. I started crying because it was a bad day, and another gentleman who works for the airline came over to me, took my ticket and thought it was ridiculous that they wouldn't let me on. So he walks me over to another UA gate person and she wont even look me in the eye. She just looks at him and shakes her head. "Too late, its closed." I understand it was closed, that wasn't the part that pissed me off. They were rude and a more appropriate response would have been "I am so sorry, but unfortunately we cannot let you board." Or whatever.

So I was automatically rescheduled for United Airlines flight 1644 to Orlando which left nearly 2 hours later. I was given a ticket to sit in economy, due to availability issues. This is troubling for me for a couple of reasons. First of all, as I said, I have problems with traveling alone and sitting close to male passengers. Also I had paid for the first class ticket where I would be provided lunch and directv without cost.
Due to problems beyond my control, a mechanical issue with the UA plane, and an issue on the taxiway causing us to wait even longer to disembark, I am subjected to service and situation far below what I have paid for. Also, something that really bothered me is that, while we were waiting to take off while this mechanical issue was being taken care of, the captain upgraded everyone in economy to have complimentary directv. That is fine, for them. They had a bad day too. But first class passengers didn't get anything complementary. Essentially, all we ended up paying for was 2 or 3 inches extra seat space. When I booked this ticket, I booked it through both the United airlines website, as well as clarifying that I wanted first class tickets over the phone with a representative. So, to sum it up, I missed a connecting flight, I was squished into the very last row in the corner and was the last person off the plane, I had no complimentery entertainment, and no meal, and arrived to my final destination 4 hours later than what I had scheduled.

So I call today and am on the phone for 1 and a half hours because they tell me all I can do is submit a complaint through the website. And I am told that "sometimes" they return requests for contact, and "maybe" they will give you a refund. I insist on speaking to a human being and they refuse to let me. A first class passenger who pays over $1, 000 for a flight and is put into economy seating cannot be afforded the courtesy of speaking to a human being to discuss getting the difference in cost back?

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2:41 pm EDT
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United Airlines Certificate

On August 27th I called and tried to get info about a passenger info that was with me by the name of Morgan Jackson. The man claim he was a supervisor by the name of Max, KL he sounds like he had a assian voice. He was very rude this was about 3:00pm I asked to speak to his supervisor he states he had none. That I would have to call back again and get some one else. Then I got a Spanish recording. I am very upset by this action. I can be reached at [protected]. The number I called was [protected]. I believed it was the reservation department. I having been calling for 3 weeks about this matter no email or regular mail for her certificate as a promotion. Please help!

This was United Airlines my tickets were purchased through chase for United airline I will be closing my credit card out after this matter.

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4:15 am EDT

United Airlines Extremely Unprofessional Cabin Crew

Hello Madam/Sir

I the undersigned, is a well traveled, educated (I have two masters: Economics and Business Administration) and a responsible Mileage plus customer with United Airlines. My extreme frustration and rage roots from the fact when in a 4 hours flight with due respect and consideration I ask a cabin crew member for water, and she rudely dismisses me.
I was travelling on flight UA1491 on july 2nd, when I requested Terressia (Name not properly known of spelled due to reasons mentioned ahead) for water. I had slept through maximum portion of my flight and missed the cabin crew first service cart. I got up and requested if I could get some water as my throat was parched and my legs were totally stoic due to no movement in them for couple of hours. The lady outright refused me water, when I asked her is she could give it to me in my own bottle. I asked her if that was the policy and process with the airline and she said yes. I said, few weeks when I asked another crew member for the same, he obliged me and didn't have a problem. She in an extremely rude tone mentioned she wouldnt and I would have to wait for 20 minutes before she gets the cart out and ask for beverages.. I found her tone demeaning and extremely unprofessional and asked if I could have her employee id. She refused. I said Ok, no problem, May I have her name please. She said" I am not going to give you anything!" and walked away. I as a responsible flier, didn't create any ruckus and maintained my calm as I do understand that july 4th is a peak travel season and anyone and everyone can be tired. The matter got worse when I approached another cabin crew member and very respectfully asked if he knew the name of his colleague, and his response was caught me be surprise as if a employee isn't doing something wrong or inappropriate shouldn't have a problem sharing the name as its a very public information. He said" I don't any name.. I dont her name!" and kept on doing his business rather than talking to me or listening to what I had to say. This was kind of below the belt as I felt I a non rev customer who was flying for free and shouldn't be treated with any respect ( I don't know if this could have something to do with race or culture as I am not born american or is of Caucasian decent)

My ending notes on this pathetically sad situation will be : How difficult is it for airlines to treat their travelers with very basic respect of serving them water when asked for? How can an Airline and its employees be so callous that they cannot treat a frequent flier ( its 6 months in to the year and I have traveled United 5 times domestically) with extremely basic courtesy. My request for water ONCE in a 4 hours flight was so out of proportion that the lady had to treat me obnoxiously and rudely?

I am strongly hoping there is some action taken against the airline and mentioned member so that a non american traveler doesn't feel helpless and intimidated by cabin crew for simple requests like water.

Many Thanks
Aman Sachdev

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2:20 am EDT

United Airlines The way my kitten was treated

I had purchased a beautiful Savannah kitten from a breeder in Illinois, and he had dropped her off at the Ohare Airport at eleven o'clock in the morning, and the kitten was scheduled to arrive at the Petsafe location at the John Wayne Airport in Santa Ana, California at 7:00 that evening. I was concerned and distressed when the clerk at the John Wayne location had no clue where our kitten was. A half an hour on the phone with the Ohare location, we found that our new cat was still at the kennels in Illinois airport! The flight had been cancelled and nobody thought to call either the breeder or I to inform us!

The clerk told us our furbaby would be put on a nine A.M. flight, and arrive at noon. We were assured that the kitten would be given food and water, removed from her portable kennel and fed and given water. I was upset knowing she was sitting in a airport all day, but the women seemed sincere.

This was all lies. The poor kitten was not fed, the food was not even touched. She had no food or water, and her blanket was soaked with urine and feces. She was not taken from her kennel. The blanket was so saturated, I had to bathe her the second we got home. I was forced to bleach the kennel, and when I washed the blanket two days later, it was still wet from urine.

I will never give my business to United or trust in what they say. After this debacle I would never trust them with anything! I am surprised the kitten was not emotionally distressed after such a ordeal. It speaks well of how wonderful the breeder raised her. How United can treat animals in such a horrid way, I have no clue. They are a evil company!

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11:01 am EDT
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United Airlines Magazines for Miles

In September I order two subscriptions from United Airlines in return for some of my unused miles - The Wall Street Journal and The Economist. I got email receipts for each and was told delivery would start in a couple of months. Delivery never came. I sent at least three emails for each to the address provided on the receipts and never got a response. In around February I finally got a response that someone would "look into it" but again, nothing happened. Finally in April someone responded when I replied to a new request that I use miles for magazines that I had never received the last ones I ordered. This time the person did discover two things that were not revealed to me before this point in time - the WSJ was never started because I had had a prior subscription paid with miles (no indication in their description or my receipt that this would be a problem) and The Economist never showed up because it was an online subscription, not a paper copy (again, no indication of this anywhere I could find). So I'm out miles which I probably would never have been able to use and unhappy not to have my subscriptions since there seems to be not much else to do with these miles.

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Lori George
, US
Jan 28, 2017 10:57 am EST

Does anyone have a phone number to call united mags for miles to cancel subscriptions? Thank you

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aremia
, BE
Nov 08, 2014 3:04 pm EST
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HAVE TRIED A NUMBER OF TIMES TO ARRANGE INTERCONTINENTAL 1 ST CLASS FLIGHTS W/ UNITED AS CARRIER. FLIGHTS ARE NEVER AVAILABLE WEEKS EVEN MONTHS OUT

WHAT USE ARE THE THOUSANDS OF STAR ALLIANCE EARNED MILES? EDAREMIA@HOTMAIL.COM

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Zeynep
Boston, US
Oct 06, 2011 8:13 pm EDT

It has been a year and we couldn't still get our refund from United states. They said that the refund will be done in 7 business days and it has been 1 year! I don't know what happened because we are calling calling and calling, and no one answers for months! I will recommend everyone not to fly with them!

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8:15 pm EST

United Airlines Lack of customer service and charged $200

Long post:
I called #united #airlines #unitedairlines before Jorge arrived for the holidays. We wanted to pick him up in Houston (his connecting flight) instead of Okc since we decided to go to the beach. I wanted to make sure there would not be any fees for not making the connecting flight. I spoke to the customer service department and they assured me that as long as I go to the ticket counter and let them know he won't be connecting, there would not be a fee for flight change.
When he arrived in Houston we went directly to the ticket counter and told them what we were told. They insisted they would have to cancel his return flight home because he was breaking his flight agreement and I would have to buy a new ticket for him to return home.
I asked to speak to the supervisor. She accused me (in front of a large crowd of holiday travelers) of scamming #united. I was mortified and in tears. She said that she wouldn't cancel the flight home but insisted that I pay $200 to avoid the flight being cancelled. I had no choice.
I called customer service again when I left. This time they said they don't take complaints on the phone. Convenient. I had to go through the process online. I waited 2 weeks for a response to be told I wouldn't receive a refund of my $200. This is still ongoing. Now I turn to social media. I might even have some shirts printed for my next trip to the airport.

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3:10 pm EST
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United Airlines ua cancelled flight with no regards for passengers on board already or compensation

Flight booked for round trip from Edmonton Canada direct to Houston TX for Saturday Nov 22, 2014 with 9:22am departure>Email received Friday evening Nov 21st stating flight would be delayed by 1 hr & 45 minutes but to arrive for the 9:22 departure. Arrived at airport as requested, checked luggage and waited in departure area for 3:45 hrs to board. Plane was boarded 20 minutes before departure and every seat full . After 45 minutes & stewards going up & down the aisle rearranging over head luggage we were told that due to weather in Houston they needed to add additional gas & now plane was over weight, They asked for 6 volunteers to take later flight to Houston with a connection in Denver. If not enough passengers volunteered they would choose from passengers with least expensive tickets. This took an additional 45 minutes getting the passengers to DE board & then get their luggage from plane cargo area. We were then told lights were to be dimmed to prepare for take off. Everyone on board including stewards sat waiting for take off for 20 minutes. The Captain they came over the speaker stating the flight was cancelled & to de board & a UA agent would be waiting for us to get our luggage & take through Canadian Customs and back to United counter to make new flight arrangements. The line up at the United counter was now with an additional 100 passengers and only 2 ticket agents to complete all new flight arrangements. Passengers were extremely angry & frustrated only to have United Manager come over speaker saying No compensation would be given due to cancellation because of weather conditions. It was now after 3:30pm with NO regard for passengers with connecting flight now missed & passengers now would require overnight lodging .This experience has turned off so many Canadian and American passengers from ever looking at United Airlines as their airlines of choice.

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2:56 pm EST
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United Airlines Discrimination against disabled

I flew United Oct. 16, Oct. 21 and Oct. 28(1) BWI-Denver-(2)final San Diego;(3) SD-San Francisco-(4)final Seattle;(5)Seattle-Denver-(6) final BWI. I am disgusted with United treatment of me as a disabled person.
I am disabled and require an airport wheelchair to get around in the airport and to go down the jetway. Airlines know this ahead of time and I always check in and remind folks along the way of my need for wheelchair service.
I've been traveling for 20 years with my disability and my experience with United ranks as the worst one ever! United managed to delay and cause me great physical discomfort and mental anguish on 4 of the 6 legs of this trip.
The worst was Oct. 16 on Flight 763 from Denver to San Diego. There was NO wheelchair when I arrive at the gate. I WAS LEFT ON THE PLANE FOR 40 MINUTES BEFORE A WHEELCHAIR ARRIVED! The flight crew kept calling but finally they just left me there. A new crew came aboard and the only reason I finally got the wheelchair was because the new flight was going to be delayed!
Two men took me in the wheelchair and got my luggage, angels who refused to take tips because they were upset about my treatment by United. Spent an hour of my life in extra physical and mental pain because of this mess. WORSE, I missed an hour of time with my dying friend I was seeing in SD. Can't get that back!
I was not pre-boarded on the Denver, San Francisco and Chicago legs. It is vey hard to board a plane with disabilities when it is full of passengers seated or standing in the aisles (you have to stand longer, get bumped about, painful and tiring)
NO ONE TOOK A COMPLAINT AT THE AIRPORT. I heard nothing despite both flight crews involvement. In Chicago, complained to the suoervisor Marc Niedzwiecki but never heard back. SF filed complaint and I received an apology email. GEE, THANKS.
Am filing ADA complaints. UNITED can blame airport service but I paid United to get me where I was supposed to be. SO YOU FIGHT WITH YOUR WHEELCHAIR SERVICE and I'll fly with better carriers who DO NOT DISCRIMINATE AGAINST THE DISABLED!

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1:44 pm EDT
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United Airlines Mileage plus miles

I have complaints pending against United w/th Consumer Protection Bureaus o/th US Dept of Transportation &/th IL, TX, & SD AG offices, &/th pertinent BBBs. United solicited 55, 000 Mileage Plus miles fr/me t/upgrade t/First Class all 6 segments o/a R/T itinerary MKE-LIH & LIH-MKE. After deducting th/miles, United then upgraded only 3 o/th 6 segments. Trying to be slick, United upgraded 1 o/th 3 outbound segments & 2 o/th 3 inbound segments. When I complained, United responded that upgrading 1 or more o/th segments in or out constitutes upgrading all segments. United tried th/same scam on me years ago, & re-credited th/miles back into my Mileage Plus account only after th/USDOT & IL AG intervened.

Will appreciate any advice & share info my complaint generates that might help others.

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9:31 pm EDT
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United Airlines Poor service and baggage claims

Me and my wife’s vacation was largely ruined by the aggravation and inconvenience the lack of true customer service United Airlines caused on a planned trip to Burlington Vermont.
The flights were overbooked to start as we received notice the night before when doing on-line check in. We checked our bags at the counter at MCO. Unproblematic flight. The nightmare begins in Newark. We get a text message to contact an agent when we disembark from the plane as UA4894 was canceled by air traffic control. Problem is, no one was there to deal with passengers, the few agents manning the whole terminal were facing long lines and many many counters were simply empty. Telling folks to contact an agent but not having nearly enough agents is just the start of this saga. The next text we get is to tell us we are rebooked for Saturday morning leaving at 930 am which is two days later. My wife gets in line at what seems to be a “service counter” which has 5 or 6 stations but only two agents, and in excess of 50 people in line which is not moving at all.
I call UA while my wife is in line and it is virtually impossible to get a person. This is part of the grand design, as this theme will repeat over and over again. My wife never does get through the line, but after 49 minutes per my cell phone records, I got through the endless wait time for an agent on the phone and started considering an alternate flight with a partner that would have put us in BTV around 1130 pm after flying via Washington D.C. No help form the automated kiosk for rerouting which is only telling us the Saturday flight is our only option.
However, in the meanwhile due to nearly 30 passengers being in line, my wife and I learn UA agent is offering a bus to transport to BTV (6 hour ride) but it would get us to BTV by around 800 pm. Several individuals including us asked about the baggage (my medication unfortunately was in my checked baggage). The agents actually refused to release our baggage, offering some assurances or promises that while there was no room for us on a 500 pm flight (still not sure why our flight could not just take off later as other planes were leaving all day long), but there was room for our baggage and it would be there before our bus would arrive and we would just have to claim it. That would be the first of multiple lies. To be fair, it seems different things were told to different people at different times, with some being told they had no idea when baggage would arrive and it could well be Saturday or Sunday. We were in the group that was refused luggage release and assured the bags would be there. This was important to me due to my medication.
Well, if things went according to promises there would be no letter. We would just lose the half day and suffer the fatigue of the bus trip. Evidently the gate agents there at BTV had no idea nearly thirty people would be showing up, betraying poor organization and communication and a careless disregard for traveling passengers. They had no idea what promises were or were not made about the baggage and there were some unhappy campers arriving late and tired at BTV. We were given claim forms to file. Our two bags got put under my wife’s name and given a file number (see above). The folks at BTV could provide no information or estimate on bag arrival.
We were told by the UA agent/employee/representative to contact the baggage resolution center, but to do this as soon as we could get Houston and “before the phones get turned over to India”. What an ominous warning and admission of the deliberately negligent and insufficient service delivered by UA. No such luck for us. It was immediately apparent we had India. After multiple repetitions of the issues and even 4 or 5 tries with the file number with someone who could not understand English I requested a supervisor….. lots of resistance to that, told they did not know when or if our luggage would arrive, or where it was despite my explaining this was critical to me due to the medication. Put on hold for a supervisor …. 11 minutes on hold then the call was disconnected, I redialed, tried again placed on hold again for supervisor, this time 14 minutes on hold with no supervisor – exhausted, I tried calling the Houston number which is provided as a second number on the file form… no luck, obviously India again.
Sent online forms using UA system for baggage problems and due to my concern about being without meds also the personal injury claim online:
Here is the only responses I have yet to receive now 5 days later:
*** This is an automated response confirming the receipt of your email. Please do not reply ***

Thank you for contacting United Airlines. Your message has been received and will be directed to a member of our Baggage Resolution team for review and research. For any questions related to this message, please reference case ID: 6758153
*** This is an automated response confirming the receipt of your email. Please do not reply ***
Thank you for contacting United Airlines. Your message has been received and will be directed to a member of our Baggage Resolution team for review and research. For any questions related to this message, please reference case ID: 6756534
*** This is an automated response confirming the receipt of your email. Please do not reply ***
Thank you for contacting United Airlines. Your message has been received and will be directed to a member of our Baggage Resolution team for review and research. For any questions related to this message, please reference case ID: 6752612
*** This is an automated response confirming the receipt of your email. Please do not reply ***
Please use this Case ID number if you need to contact us regarding this inquiry: 6750214
Thank you for contacting United Airlines. Our Customer Care team is currently responding to most inquiries within 14-21 business days. If your message is regarding an upcoming trip, a baggage delay or about our MileagePlus frequent flyer program, please refer to our helpful links below. We look forward to assisting you.
- Your United Airlines Customer Care team
So, that system is nothing but a mirage. The only thing worse than not providing customer service is making pretend you do. My vacation is now running into day two trying to get a guess of when I can get my clothes supplies and medicine. We already miss one dinner, and I spend 38 minutes Friday morning finally getting a supervisor. Supervisor seems more understanding of the urgency of getting an answer on luggage delivery but cannot explain the initial lie, or why a second bus could not have taken the luggage, or the same bus could not have made a second trip to Vermont with a fresh driver. Supervisor tries to call Newark to find out if sending a bus with the luggage is possible, but (scroll back to how many people are actually there to make pretend customer service is important)…..cant get anyone in Newark despite a long hold. We get authorization to buy some clothes, I ask for at least $150 each which he “approves”.
We cancel plans for the rest of the morning (it is now Friday around 1100 pm) and are now in the second long day in our clothing (all my clothes were in my bag along with some of my wife’s as I was carrying business papers a laptop and photography equipment in my carry-ons). My wife had no carry ons other as she does not want to lug anything. Her things are split between her checked bag and mine. Both of us are in light casual Florida summer wear and we head off to get replace Vermont rainy cold weather clothes and shoes / some supplies we had packed in our baggage which still has no known time for delivery (We were told there were no Newark Flights to VT till Saturday) but no assurance it would be on that flight. Also told we were misinformed that Houston handles any baggage claim service, and that they (India) are the only providers or people to talk to.
I had my doubts since the small flights had been overbooked and there was no apparent room on the 500 pm flight 6/12/14. My faith and belief of anything emanating out of UA is fading and my wife complaining she would never fly UA again. Not a great start to vacation.
At the hotel lobby we get some info on where to get some clothing and told that the same thing happened to the hotel clerk and this apparently happened to a number of her friends – getting bused and no luggage sent with them. We call relatives in the area and one took a taxi on a return trip from Houston and her husband delayed for 10 hours on return from California. This was just the beginning of countless UA BTV nightmares we collected.
Get to the mall to get at least some clothes. We are now soaked in our 2 day Florida clothes. I am not a big clothes shopper, but it becomes quickly clear to me shoes suitable for the planned activities, dinner clothes, and other items are going to be a lot more than $150 each, never mind women’s clothes, shoes and wife’s needs. Search the UA baggage claim thing on the internet for the phone number and baggage policy limit which is $3500. I try to call Baggage claim, obviously India again. Have real trouble communicating. I told her we were coming from Newark to BTV, then she would ask where were you coming from. Either not listening or not comprehending. She refuses to speak with me or help me, claiming she cannot find my file without my file number (a lie) and that without the file number she cannot let me talk to a supervisor (another lie, and not impossible, its either a policy or wanton obstruction). Cannot tell me what baggage claim rights I have, a number of someone at UA to complain to, a legal department number, a complaint department number, or confirm that the baggage claim limit listed on the baggage claim website is accurate or pertains. Thus the baggage claim department cannot state or confirm baggage claim rights, rules or responsibilities.
I am continuing to be upset now since there is nothing but poor baggage claim service and deliberate obstruction in trying to get to superiors who might be able to understand English or are empowered to do anything, Its now well into Friday afternoon and we are not starting any of our “vacation”. The mall does not have anything my size (I am 2xl to 3xl) but my wife finds a few things, so we head downtown to see if we can find shoes/sneakers other needs and eventually pick up what we need before making a final stop to get some toiletries before heading to the hotel to change. We get a call on the way to the hotel that someone is delivering our baggage. Would have been nice to know that before we spent the day running around for clothes and supplies, but I think at least don’t have to stop at a pharmacy to see if I can get meds before my doctors office closes on
Friday.
Wrong. Wife’s bag is there, but only has some of her stuff, as the rest is in my bag, and worse for me, my meds are in my bag. There is no way to call UA in BTV, in fact I learn there are no phone numbers on the internet for any UA local gates – it all goes to the 1800 system. In short to ask if my bag got left behind in BTV while my wife’s was delivered, I have to call, gulp, India again?, and India seems to have no more luck getting a hold of any UA agents at the airports than I do. This time I desperately try to get an agent and make it through to someone in the U.S. Express my gratitude for that and she seems to understand why I refuse to let her transfer me back to baggage claim in India. She learns my bag is still in Newark and that in fact an error was made at MCO where my bag claim number was assigned to my wife’s bag and her bag claim number to mine (a homeland security issue when you can’t even get the bags to match up right with the passengers – careless at least) and that my bag as of Friday night when we got back to the hotel was still in Newark. She could find out exactly where it was by calling the million miles phone line. Evidently that can be done, but not by the terribly useless baggage claim service which after lots of time could tell me nothing. She could not tell me when it would be delivered.
Saturday morning still no luck with getting answers from India baggage claim “service”. Supervisor unavailable. They can’t confirm the information I was provided the prior night. After holding for supervisor, told again no supervisor available. They promise supervisor will call me back, take all my contact numbers. That was another lie, NEVER got a call from a supervisor.
It’s the stuff Saturday Night Live parodies are made of: hang ups while on hold for supervisors, endless holds for supervisors, lies that supervisors will call back, internet forms to fill out that are never answered, no phone numbers for local airport UA, computer phone menus that only send you back to India, refusals of requests to speak to a department in the US or a department that can handle customer complaints, and lies about what your system can and can’t tell you (such as actually knowing where the bag is; being able to look up my account without the file number), and lies that there is even another bag claim service in the US.
Without my medication I really had to limit my food intake and activities we spent the day Saturday hiking, and attending commitments since at least now we had clothes and apparel appropriate for activities. I again don’t have my claim number with me but anxious about my medications and trying to determine if I need to go to a local ER or physician for an emergency supply of meds I call the dreaded baggage claim line. Surprise! It’s Houston! Houston baggage claim! Evidently the wonderful folks in India had posted an early obituary on their American competition and frankly lied to me I could not call or deal with Houston. Lying and misinformation at this level is not just one misinformed trainee – this is systematic obstruction and delay.
Still no response from the on-line inquiries. Houston seems a bit confused as the system (consistent with what I could see on the computerized system) stating it was out for delivery and only noting one bag (evidently the system did not clear that my wife’s bag made it). They seemed reassuring anyway that somehow it was on its way, but could not tell me where it way.
Before returning to the hotel, since we did not get a call like we did the day before, raising my anxiety, I tried calling baggage claim again. Lightning did not strike twice, I did not get Houston again. I was patient and fortunate to have a little better service from India this time. She could inform me it was my black bag that was going to be delivered and that it would “go out for delivery” at 1130 pm, and I would get a call (as we did on Friday) while it was en route to the hotel. We never got the call and as we returned late a bit exhausted from the day’s activities and the endless calls and dealings with your system very much discouraged there was no call.
Fortunately the nice people at the Marriott hotel, all sympathetic as they all seem to have had personal UA nightmares or knew people who had, were exemplary in terms of great customer service. On sight, without our asking they announced my bag had arrived. So we got to enjoy Sunday without headaches of calls to your customer “service” before being cramped on return flights and having my right knee knocked by a flight attendant with a cart since though I am barely outside of normal height I cannot put my legs fully behind the seat with hyperextending my knee and suffering cramps.
So now though I had a busy day at the office after my not so restful or healthy vacation, I am spending hours filling in your claim forms, getting copies of what you require and writing this letter before I will spend some more time making copies and faxing the claim to whatever customer “service” handles these claims.
Now, the 1800 fax number for claims gives me a no signal message. Call...India again! They repeat that is the number. After getting irate at repeated attempts to make the operator understand I am not an idiot and can understand fax error messages, I ask for supervisor. No supervisor, but did get a different baggage claim fax number. My fax to them asked for them to acknowledge receipt of the fax when it arrived... nearly 12 hours later, no response. Emailed UA counsel, president and other officials last night and 3x today. No reply.

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United Airlines Lost baggage / carry on is a joke

We flew United Airlines earlier this month (May 2014) - I left my Ipad mini in the seat pocket and didn't realize that until after we left the airport. I immediately called United and took my information (flight, seat #, etc). The lady told me that I needed to file a claim online. Since I was still in the car and I was in a hurry to do this (thinking that it might help the odds of recovery), I used my husbands ipad to flie the claim. I didn't have a way to print out the form and it didn't give me a confirmation number. In fact, it stated that my claim had been submitted and I would only be called if the item was recovered. It also stated that they have no timeline in which you can expect to hear from them or timeline they had to call you back. Bottom line... I told them exactly where it was located, the flight number, the time of the flight, etc. and yet I have heard nothing. I tried calling to get an update and they can't even tell me that they show me filing a claim or where I called before. Supposedly, they are two separate departments (ok) but if they can't tell I filed a claim or even that I called, how is anyone looking for my ipad?!? She says the computer sends the form to Houston and the warehouse personnel get the form and periodically try to match my claim with lost items. They will not give me a phone number to the warehouse because "the number is not for customers". I keep getting the run around... I don't live in Houston so how am I going to find out if someone is really on the other end getting this claim?!? One of their steward/stewardesses decided they wanted an ipad or United wanted more money by selling it to the "unclaimed/lost items from airlines" store in Alabama.

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United Airlines Horrendous Customer Service

On Friday, January 31st my husband and I purchased a total of 6 flights each for one trip to Europe on United.com. We are going to Nashville > Toronto > London > Berlin > Prague > Vienna > DC > Nashville. The experience was the worst I have ever had while purchasing a vacation ticket.

For Christmas, we both received a $100 gift certificate for United with the intent to apply them to our trip. There was not a spot to apply the gift card online while purchasing, like the instructions on the gift certificate says, so we called the customer service line after purchasing. There are a whole slew of restrictions on the gift card, but as far as we knew, we met all of them. The service agents said that the gift card could not be applied. One of the restrictions says, “For use on United or United Express flights only”. The last leg of our itinerary is operated by United Express from Washington D.C. (Dulles ) to Nashville. NOWHERE does it say that it cannot be applied to an itinerary that has multiple carriers. NOWHERE! I spoke with four different service agents and they were progressively more rude than the last, and the fourth one even hung up on me! I was furious, but I decided to take the night and cool off as I had already been on the phone for close to 2 hours.

On Sunday morning, I received an email that said that one of the legs of my itinerary (Berlin to Prague) were cancelled. My husband did not receive the email. The email gave no explanation, but told me to call United customer service so they can help me resolve it. In my opinion, and in order to qualify for even decent customer service, if a mistake was made on the airlines part, I should receive a call with a resolution. I should NOT receive an email asking me to call, and inevitably hold on the phone for 20 minutes before an solution is even made. The person I spoke with rambled on and on for 20 minutes, but the worst part was, he acted as if he were doing me a favor by fixing the issue! As if I wasn’t buying the ticket, and like it was my fault that the flight was cancelled!

Our experience was miserable, and we both a very bad taste in our mouth about the upcoming travel on the StarAlliance network. I have been a loyal Continental/ United customer and as of today, both my husband and I plan to NEVER purchase another ticket on this airline, even if it means a more expensive fare with another carrier.

This merger has been such a huge disappointment. And the worst part is, nobody even seems to care. Customer service on thisairline is absolutely horrendous and something should be done.

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United Airlines Do not take care of their customers

Yesterday, I had a 4 p.m United flight scheduled from Detroit, MI to Orange County, CA. I got to the terminal, which is in a worse shape than the City of Detroit. Most of the shops were closed for some reason. Anyway, sat at the terminal and waited for boarding. A few minutes before boarding, the agent announced that there was a small mechanical issue and they are working on fixing it. He gave it 15 minutes max. 20 minutes after, he again announced that it will be a bit longer. Two hours later, they decided to cancel the flight all together.

They asked all the passengers to stand in line for a reroute. ONE HOUR AND TWENTY MINUTES LATER, I finally reached the front of the line. I asked the agent to find me another flight to Orange County. He searched and informed me that there was nothing available to Orange County for the day. He gave me two options, either wait until the next day, or fly into Los Angeles. Since I had to be back to OC that night, I choose the Los Angeles flight. But I asked for some type of arrangements to get me to Orange County. His answer was, Sir, There is not much I can do. I suggest Speaking with a United agent at the LAX airport when you arrive. Plus, your LAX flight is boarding in 10 minutes. You better hurry up. He took my email down and emailed me the flight info. I check my email, and it turned out they got me a flight with Delta. The Delta terminal in Detroit is 3 miles away from the United terminal. I had to exit the terminal, take the shuttle to the Delta terminal, and go through security again. Because I was so desperate to get to california that night, I miraculously made it to the gate and was the last to get on the Delta flight to LAX.

After landing in LAX, I went to United's reservation counter. Asked for a supervisor. Ileane came to speak with me, I explained to her my situation, told her that I am at a different airport and that I needed some type of arrangement. Speaking with her was a struggle because she kept speaking over me. She also had the worse attitude. The supervisor had the nerves to tell me that it was my choice to fly to LAX and that there is nothing they can do as far as getting me back to my destination. I insisted on speaking with another supervisor. She looked at me like I was crazy and walked away. A few minutes after, two supervisors came out to speak with me, they approached me with the worse body language. I had to explain to them my situation again. After arguing back and forth, the supervisor decided that she was going to book me a super shuttle from LAX to the Orange County airport. I live 20 minutes from the Orange County airport. Super Shuttle do take customers to their homes. I politely asked her, since you guys landed me in another airport, which happens to be in a different city. And since it was at a later time from my initial arrival time to Orange County. Plus all the trouble I went through. Do you really not have the courtesy to schedule me a shuttle ride to drop me off home? She said with a firm voice, "I am only going to offer you a ride to the airport." And by the way, she acted like she was doing me a big favor. I looked at her and said forget it and walked away.

I travel a lot. I understand that delays happen. Flights get canceled. However, All the other airlines I traveled with, managed to fix the situation. They either manage a reroute to my destination the very same day. If a plane breaks down, maybe replace it with a plane that works without having to cancel the whole flight. Or maybe offer a voucher for the inconvenience. United failed to do any of this. I know that I will not fly with them in the future. They failed miserably. I will tell all my friends my story and make sure they all avoid flying with United.

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United Airlines Poor Customer Care

A DAY AT THE AIRPORT
Flight #1255 to Newark is on schedule. It says so on the United Airlines website at 10:20 am (Friday, January 3, 2014). We check again at 11:00 am…still on time.
We arrive at the airport, check the departure monitors and it is on! My wife and I find the handicapped area at the terminal and carefully place my 90-year-old mother on a bench and wait patiently. A United employee finally helps my mom into a wheelchair, looks at her boarding pass and tells us that she is not registered in the system as a person needing assistance and he needs to enter her into his computer. I guess the reservation agent who booked her flight had high hopes that Mother will make a miraculous recovery in 10 days (breathing the air in L.A.) and without any help could skip and hop through the endless security lines like an Olympic champion. Well, no such luck. My mother just got 10 days older and weaker (breathing the air in L.A.).
It is now 12:30 pm. I stuff a bunch of dollar bills in the porter’s hand and he assures me that he will take my mom to her gate (70A) and she will be taken care of all the way to the plane. We decide not to leave the terminal until her plane takes off at 2:04 pm (still on schedule, as per the monitors). We decide to get something to eat while we wait; however, we can't find a restaurant, not even a coffee stand, as this terminal seems worse than an old bus station in Gaza City. After walking around the airport, still hungry and thirsty, we return to Terminal 7 and glance yet again at the screen, only this time to our disbelief, the flight has been canceled! Frantically, I find a United Airlines official who reluctantly gives me a pass to go fetch my mother from the departure gate. I rush upstairs to Gate 70A, but she is nowhere to be found! The gate agent does not know if she went on an earlier flight or is still somewhere nearby. Finally, I find her on a bench at gate 74—four gates away from where she was supposed to be!—in a panic mode and crying with no wheelchair or any United personnel anywhere in sight.
I help her into a wheelchair that I find near the restroom and ask three different United workers what happens next. They all greet me with the same fake smile (must be a hiring requirement), shrug their shoulders and only say...weather.
We are finally given a new boarding pass for a new flight (#1828) scheduled to leave at 5:15 pm. The heavy snow, they say, needed heavy machines to de-ice the planes. We wait for an empty airplane to arrive shortly for this flight and soon after, it arrives to our gate. Imagine my surprise to discover that the plane came in from Cleveland (maybe the coldest place in North America on this date)!
Meanwhile, my mother, and many other passengers, have been at the airport since the early hours of the morning and nobody offers any food or even water from the airline!
A little before 5:00 pm, there is an announcement: the flight will be delayed until they find a pilot to fly it. Are they serious?! After all this time they haven’t located a pilot? The thought crosses my mind, “Maybe they can find one on eBay?” When frustrated passengers complain, they are told "If you want to be safe, you have to be patient." Apparently, safety is a reward for good behavior. Around 8:30 pm, another announcement is made: "There is some good news and some bad news: The good news is that we have a pilot, but the bad news is that there will be no food, not even for purchase, on this flight because the plane has been at the gate too long…long enough for the food to go bad.” They even apologized to their First class customers (the more important customers), that alas, even they will have no food.
At 9:00 pm, after spending more than 10 hours at the airport, the plane finally leaves the gate on its way to Newark.
From this experience, the one good thing that happened to me is, I now know I WILL NEVER FLY UNITED. I have 15, 000 miles that I have accumulated over the years, they are available to anyone who has the courage to use them. I think I will post them on eBay, right next to the pilot-wanted page!

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MelBizTrav
Little Falls, US
Jan 18, 2014 10:38 am EST

United is more concerned with selling you Direct TV, Priority Boarding and Accelerator miles (what a crock that is) - than thanking the loyal customers that fly in excess of 50K miles per year, every year. Obviously the perks of mileage plus status can be purchased for $19, I feel so honored and appreciated...Oh, and there's no way to complain - if you ask for customer service because your account was debited a miles erroneously (again), they tell you to send an email via the website - 5 emails so far and no response. When you call to try to get someone to help you, they talk over you, cut you off - then refuse to give you their employee ID - Yes "Dan from Salt Lake City" I am talking to you. Remember the good old days when it was Continental? Really, United is the WORST airline -

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United Airlines Cancellation

On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Booking details BDEYQ5 and flight numbers UA957 and UA4321B.

At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United Club.
Approaching the boarding time United gave the announcement that the crew for the flight from EWR to MCI had to arrive / was not available. The flight has been postponed first time with 90 minutes due to unavailability of the crew and again a second time with another 110 minutes.

The original flight was supposed to take of at 600pm. At 10pm we have been re-informed that the plane is available but the crew is still missing. At 1020pm we have been sent to the gate for boarding. One member of the crew at the gate informed us that boarding will take place within the next 15 minutes. The 15 minutes past and the boarding process did not start of which I requested information. At that time the assistant from the gate informed us that the flight has been cancelled.

Returning back in the club we received the message that indeed the flight has been cancelled due to weather circumstances. Several travelers to Kansas of that day have seen that the messages displayed had nothing to do with weather circumstances. United did not have the available crew to fly the available plane from EWR to MCI. I have been told that if United has to cancel a flight due to weather circumstances there will be no refund of the ticket nor any other participation in additional costs.

After 24 hours of travel and despair I had to look for an available room and spend an amount of $300 on top of the price for the flight of $1.900. We (other travelers) have been left behind with the message that there will be no other flight available until after Christmas, 25.12.12. Can you and your CEO - Jeff Smisek's imagine what the above situation does emotionally to a person, to 50, 100, 200, 1000 persons?

Your CEO's message like "United performed very well last year and a bonus has been paid out to employees" and "high performance of customer support in 2012" is based on what? numbers or satisfied customers? You can understand that messages like these are not truly convincing me after several desperate occurrences like the above during 2012.
Remarks from your customer support like "If you are not willing to take delays and cancellation in consideration while traveling, then don't fly" are arrogant and misplaced.

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United Airlines Cancellation and no communication

On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Flight numbers UA957 and UA4321B.

At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United Club.
Approaching the boarding time United gave the announcement that the crew for the flight from EWR to MCI had to arrive / was not available. The flight has been postponed first time with 90 minutes due to unavailability of the crew and again a second time with another 110 minutes.

The original flight was supposed to take of at 600pm. At 10pm we have been re-informed that the plane is available but the crew is still missing. At 1020pm we have been sent to the gate for boarding. One member of the crew at the gate informed us that boarding will take place within the next 15 minutes. The 15 minutes past and the boarding process did not start of which I requested information. At that time the assistant from the gate informed us that the flight has been cancelled.

Returning back in the club we received the message that indeed the flight has been cancelled due to weather circumstances. Several travelers to Kansas of that day have seen that the messages displayed had nothing to do with weather circumstances. United did not have the available crew to fly the available plane from EWR to MCI. I have been told that if United has to cancel a flight due to weather circumstances there will be no refund of the ticket nor any other participation in additional costs.

After 24 hours of travel and despair I had to look for an available room and spend an amount of $300 on top of the price for the flight of $1.900. We (other travelers) have been left behind with the message that there will be no other flight available until after Christmas, 25.12.12. Can United and their CEO - Jeff Smisek's imagine what the above situation does emotionally to a person, to 50, 100, 200, 1000 persons?

CEO's messages like "United performed very well last year, bonus paid out to employees" and "high performance of customer support in 2012" is based on what? numbers ? or satisfied customers? You can understand that messages like these are not truly convincing me after several desperate occurrences like the above during 2012. We pay a high price for no service and indifference from United customer support with the remark:"if you do not accept these circumstances before flying, then don't fly!" Is this customer service?

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United Airlines Cancelled Flight

This is my first and last experience with United. I arrived from Frankfurt Germany (FRA) at 3:45 pm and I expected a 6 hour layover. My flight to Tampa (TPA) was expected to leave at 10:04 pm from Washington (IAD). At 9:30 pm we were notified that the plane would be delayed until 11:45 pm. This departure time was changed to 1:55 am; then 3:20 am; then 4:00 am. And finally cancelled. As everyone moved to the ticket counter to reschedule the flight our displeasure was just beginning. I was first told it would be two days before I could get a flight. It was Sunday night and they wanted me to stay until Tuesday. That arrangement was not satisfactory since I needed to be at work on Monday morning. I was able to get a flight on US Airways flight 1741 on Monday, August 6 at 3:15 pm to Tampa. I received a voucher for the Westin Hotel and cab fare. The Hotel advised me this is common every weekend for United to cancel flights and give them a lot of business. I had to change airports and go to Washington (DCA) by taxi and I had incurred an extra $20.00 expense above the amount of the voucher.
I lost a full day at work, incurred additional expense and I am told this is common every weekend for United Airlines.
At the airport I spoke with other United passengers that had flights cancelled. There were several planes cancelled on Sunday. A couple of passengers I flew in with from Frankfurt (FRA) were international guest going to Miami for a job interview. When their flight was cancelled they rebooked and received the voucher for the hotel and taxi. Being international guest they did not understand how to use the voucher. They proceeded to get a taxi and asked the driver to find a hotel for them. They incurred a $150.00 taxi ride to a La Quinta Inn which they paid for at their expense. I know it was their fault but as an international guest the airline should have assisted in helping them understand your procedures. The ticket agent was rude to them by telling them it was late and he should be home by now. This unforgiveable customer service to our international guest is unacceptable. Several other passengers I spoke to indicated the same frustration indicating they would never fly United again and I agree with them. I have never in all my years of flying experience an airline that did not care about the goodwill and customer service of it passengers.

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United Airlines Poor customer service & discrimination

I arrived in the Ohio international airport traveling from vacation cancan ..at around 4:30pm.. My connecting flight was to leave at 7:50 pm... Their was an annocement that my flight would be delayed until 9:00 .. W/ no explanation as to why .. Because it was just a little over an hour I was ok with that time frame .. However than another annocement was made that it was moved 11pm and possibly will no go out tonight .. Well at that time I got in the customer service line to inquire as to what was going on & now as I was due to the weather.. I thought what weather ? Mind u this was after Waiting in line for an hour .. I was treated rude and disrespectly.. I was then told their are no more room for flights until 4 :00 pm tommrrow .. And this would not be a direct flight back to Boston. Like the one I originally was waiting for .. So I would need to connect in jersey and not get home till 8 pm .. This is all with no compensation for me because of the weather .. They didn't offer be a food voucher said I was not eligible . They only offered me 50 percent off a hotel and security for when I got upset .. Now not only do I have to check in to the airport again .. I start another day of travel missing work and other important engagements because if this poor customer service from this airline. .. When I asked to be put on a flight early this morning I was told their were none.. So just picture this if I had no money for a hotel .. I would still be sitting in the airport for at least 24 hrs and then another airport for 4 more hours before arriving home on united airlines .. Due to the weather ! And very poor customers service .. I believe not only was I judged because I am a african American young man .. Because instead of talking to me they called security .. Please help

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raven2010
Saint Joseph, US
May 29, 2012 9:54 pm EDT

I called United AIrlines and they explained to me that they would have compensated you 100% if you were more polite to the customer service people.

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United Airlines cancelled flight

Purchased three round trip tickets from San Antonio, TX to Pohnpei, Micronesia back in march to leave May 26, took my daughter out of school 4 days early in order to make it home for my son's High school graduation, everything was fine until I got to Guam, they cancelled our flight to Pohnpei. After about 2 hours of being shuffled around with my kids and all our luggage they finally shipped us to the Hotel to stand another hour in line, I guess United feels like hotel and meals will make us happy, well between these 100 people there are many different cases which United Airlines never send an Agent to find out how we were doing or even try to get us flights to make it home, we have been here for 2 days now, we have to try to book our own reservations, plus we are all missing the events that we need to get. This Airline has really failed their customers and they only reason they do this is because we have no choice but to choose them, I cannot believe that I have spent almost $6, 000 in order to get home (extremely costly) and i might not make it. To make matters worse they are offering me $50 or 15, 000 miles or 10% on the next purchase, how about refunding us some of that money we already gave them for a service that they failed to provide, FSM citizens need to start demanding better treatment from this United Airlines, so disappointed and frustrated, FSM leaders please, please start fighting for your citizens that is suppose to be your main objective

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MannyR
Fayetteville, US
Nov 27, 2010 5:00 pm EST
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We were waiting for the second leg of our flight, going from Chicago to Green Bay. A barely audible announcement told us that the flight had been cancelled - no explanation given. After standing in line for well over an hour, we were told that the cancellation was for bad weather (despite sunny skies outside AND in Green Bay) and that they could not pay for a hotel room and could not even promise us a flight out the next day. I was forced to pay almost $300 for a rental car, drive unknown roads for 3 hours at night, and despite a complaint to the FAA and United, never received compensation for the missed flight nor for the rental car. United only bragged about their on time record.

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midge87
Seattle, US
Jan 29, 2013 2:06 am EST
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What was the reason for the flight cancellation? 99.9% of the time there's very good reason the flight was cancelled (weather, plane malfunction, threats, etc.). I wouldn't really consider that bad on the part of the airline. Frustrating experience, most definitely, but should they have taken off in spite of the afforementioned issues and you/your child ended up in a plane crash you would be asking yourself why they hadn't cancelled the flight. The term "better safe than sorry" holds especially true when it comes to flight.

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MannyR
Fayetteville, US
Nov 29, 2010 3:08 am EST
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You missed the point. It wasn't a delay - they cancelled the flight and could not even promise to get us out the next day. Plus, I am convinced the weather was an excuse, as everyone else at both airports seemed to be coming and going fine.

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Really?
San Diego, US
Nov 29, 2010 2:50 am EST

Hey Manny:

When you purchase a ticket you are agreeing to their terms and conditions. You should read those. You would learn that a weather delay (no matter how loud it was announced) does not warrant compensation.

Unfortunately, you do not hava a valid complaint, just a minor inconvenience that you agreed to when purchasing a ticket.

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MannyR
Fayetteville, US
Nov 28, 2010 8:58 pm EST
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Good thought, but to make things worse, we were flying on vouchers because of a previous bad flight (had to sleep in the airport on both the front and back end of a trip - food vouchers were worthless as nothing was open and no hotel rooms were available either time). Thus, United said they owed us nothing. Clever excuse.

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CM1986
Winnipeg, CA
Nov 27, 2010 9:09 pm EST

File a charge back with your credit card provider saying services not fully provided for the flight.

United Airlines Customer Reviews Overview

United Airlines is a major American airline that has been in operation for over 90 years. With a fleet of over 800 aircraft, United Airlines serves more than 350 destinations across the globe. The airline has received mixed reviews from its customers, with some praising its excellent service and others criticizing its poor customer service.

One of the most positive aspects of United Airlines is its extensive route network, which makes it easy for travelers to reach their desired destinations. The airline also offers a range of in-flight amenities, including Wi-Fi, entertainment, and comfortable seating options.

United Airlines has also received praise for its frequent flyer program, MileagePlus, which offers a range of benefits to its members. These benefits include free checked bags, priority boarding, and access to airport lounges.

However, some customers have reported negative experiences with United Airlines, particularly when it comes to customer service. Some have complained about long wait times on the phone and unhelpful staff at the airport. Others have reported issues with flight delays and cancellations.

Overall, United Airlines is a popular airline with a strong reputation in the industry. While there have been some negative reviews, the airline's extensive route network, in-flight amenities, and frequent flyer program make it a popular choice for travelers.

United Airlines In-depth Review

Overall Rating: United Airlines is a reliable and efficient airline that provides a satisfactory travel experience.

Customer Service: The customer service provided by United Airlines is commendable. The staff is friendly, helpful, and responsive to passengers' needs.

Flight Experience: United Airlines offers a comfortable and enjoyable flight experience. The cabins are clean, the seats are spacious, and the in-flight entertainment options are diverse.

Booking Process: The booking process with United Airlines is straightforward and user-friendly. The website is easy to navigate, and the online booking system is efficient.

Baggage Policy: United Airlines has a fair baggage policy that allows passengers to bring a reasonable amount of luggage without incurring additional fees. The policy is clearly communicated and easy to understand.

On-time Performance: United Airlines has a good track record of on-time performance. Flights are usually punctual, minimizing delays and ensuring a smooth travel experience.

In-flight Amenities: United Airlines offers a range of in-flight amenities to enhance the travel experience. From Wi-Fi connectivity to complimentary snacks and beverages, passengers are well taken care of during their journey.

Loyalty Program: United Airlines' loyalty program, MileagePlus, is a great way for frequent flyers to earn rewards and enjoy exclusive benefits. The program offers various tiers, allowing members to unlock additional perks as they accumulate miles.

Safety and Security: United Airlines prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regularly maintains its aircraft to ensure a safe travel experience.

Destinations and Routes: United Airlines has an extensive network of destinations and routes, providing passengers with a wide range of options for their travel needs. Whether it's domestic or international travel, United Airlines has you covered.

Pricing and Value: United Airlines offers competitive pricing and good value for money. The fares are reasonable, considering the quality of service and amenities provided.

Accessibility and Special Assistance: United Airlines is committed to providing accessibility and special assistance to passengers with disabilities or special needs. The airline offers various services and accommodations to ensure a comfortable and inclusive travel experience for all.

Corporate Social Responsibility: United Airlines demonstrates a strong commitment to corporate social responsibility. The airline actively engages in initiatives that promote sustainability, community development, and environmental conservation.

Complaints and Resolutions: United Airlines handles complaints and resolutions efficiently. The customer service team is responsive and strives to address any issues or concerns raised by passengers in a timely manner.

User Reviews and Ratings: United Airlines receives generally positive reviews and ratings from users. Passengers appreciate the airline's reliable service, comfortable flights, and attentive staff.

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Contact United Airlines customer service

Phone numbers

131 777 800 04 415 492 More phone numbers

Website

www.united.com

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