CB Credit Cards Union Plus Credit Card Horrible customer service

Union Plus Credit Card review: Horrible customer service 1

credit card watchdog of New York, US

Nov 28, 2010 7:02 pm EST

Verified customer

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The customer service at Union Plus is awful. Two reps gave me bad info about sending payment, which led to missed payments and a bad credit report. I spoke to three managers who were extremely rude - they said the couldn't help because there were no recordings. They accused me of lying and gave me the generic complaint PO Box.
My interest rates also skyrocketed. Since I’m paying so much for this card, I would expect a better service.

Also, they are not as good a credit card for low interest rates as you can get at a local credit union - http://www.nerdwallet.com/low-apr-credit-cards

Union Plus Credit Card - Unauthorized charges

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UP Member Advocate

Washington, US

1 comments

UP Member Advocate of Washington, US

Nov 29, 2010 2:49 pm EST

The thing that may most set the Union Plus card apart from any other is that they employ a full time member advocate to act as the voice of the customer when and if problems arise. I will advocate on your behalf with the credit card company and try to achieve a successful resolution to the problem. You may contact me that Union Plus offices at [protected] Ext. 835.