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Union Plus Credit Card / Horrible customer service

1 Alpharetta, GA, United States Review updated:
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The customer service at Union Plus is awful. Two reps gave me bad info about sending payment, which led to missed payments and a bad credit report. I spoke to three managers who were extremely rude - they said the couldn't help because there were no recordings. They accused me of lying and gave me the generic complaint PO Box.
My interest rates also skyrocketed. Since I’m paying so much for this card, I would expect a better service.

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Comments

  • Cr
      28th of Nov, 2010
    0 Votes

    Also, they are not as good a credit card for low interest rates as you can get at a local credit union - http://www.nerdwallet.com/low-apr-credit-cards

  • Up
      29th of Nov, 2010
    0 Votes

    The thing that may most set the Union Plus card apart from any other is that they employ a full time member advocate to act as the voice of the customer when and if problems arise. I will advocate on your behalf with the credit card company and try to achieve a successful resolution to the problem. You may contact me that Union Plus offices at 800-472-2005 Ext. 835.

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