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Beware of this company - UNIFIED SERVICES! These people call my house every other day this past week wanting me to accept their $1000 on-line free coupons with 3 days to a trip to hell.
I told each rep that called me that I was not interested, and to take me off their phone list, and that I am on a Do Not Call list.
Well this morning was the last straw. I had "Jim" from UNIFIED SERVICES calling me from somewhere in Nevada with a number of 775.678.5678 (which by the way if you call that number it's a dummy number - I talked to an Verizon Operator about this and she told me that it's telemarketing's way of getting around the caller id's and the Do Not Call list) - any - so "Jim" was making his little scam speech deal to me over the phone with his Indian accent (I take it this place is actually in India not Nevada), and I told "Jim" that I wanted to speak to his Supervisor. I was very polite and friendly with Jim, and Jim was puzzled and asked why? I said (lying to a scammer) that I wanted to let his Supervisor know that he was very polite and nice and doing an excellent job. So Jim took the bait, and got Jean Seaford (another Indian accent) his Supervisor on the phone. The tone in my voice was not nice. I explained to Jean (if that's her real name) that I did not appreciate the fact that I had 3 prior calls from UNIFIED SERVICES, and told each one not to call me and take me off the phone list. Then I continued to tell Ms. Seaford that I had her name, the company's name, Jim's name, the other Rep's name - the reason for the call and was going to report them to the FCC about this scam.
All Ms Seaford could do was apologize to me and "God Blessing Me" and told me that they would not call me again. Well, we'll see on Monday or Tuesday -
Please people don't give out your account numbers over the phone, there are SCAMMERS from the scam of the Earth wanting' your money! Be careful!
Suhas,
As you are aware, we are making every effort to reconcile your account. We have received your information from /URL removed/ and will be contacting your shortly.
Regarding your the "underage" issue: we take every precaution to verify that all of our customers are of legal age; however, mistakes do happen. If such an error is brought to light, we will gladly fix it. As previously mentioned, all verifications ARE recorded. IF a person verifies they are 18 years of age (as you must have during your call as it continued past that point of verification), we can do nothing about it.
Regarding your claims of an "undercover" person coming to our offices. Simply put, no such thing has happened and ALL such claims are patently false. Additionally, we are in fact licensed to do business as we are required to be. Again, any claims to the contrary are pure rumor and speculation.
Jared (Badge #1096)
Quality Control
Unified Services
Ilu,
We discovered your complaint posted on 5/5/2007 regarding our services. We would appreciate the opportunity to respond to your complaint.
While indeed we do contact individuals via phone about our amazing package which includes a free Internet Shopping Spree and complimentary 2 day, 3 night vacation. Additionally, we offer three fantastic trial services including a very affordable calling card, inexpensive high-speed dial-up Internet service, and the amazing Ultra Thermo Boost 2000 dietary supplement.
The terms of our offer are clear and understandable and we take every precaution to ensure that the individuals we call understand the terms of our services. While these steps are taken, occasional mistakes do occur. We work diligently to correct these mistakes and ensure that our customers are happy. I believe you will find the same when you read our responses to customer complaints on this website.
While you won't be receiving calls from us any longer, we do believe that if you had tried our services, you would agree that, dollar for dollar, they are indeed a great deal.
Respectfully,
Jared (Badge #1096)
Quality Control,
Unified Services
Doreen,
We came upon your complaint posted on the website www.ComplaintsBoard.com. We would appreciate the opportunity to respond to the allegations you made toward our company’s business practices.
As we stated in the previous letter we sent you, our records indicate that you agreed to pay shipping and handling fees to receive certificates and trial product information on 3/29/07. You agreed to our three amazing trial offers which include: high speed dial-up Internet which can be accessed at over 10,000 locations nationwide; unlimited long-distance calling card which can be used from any touchtone telephone; and our herbal weight-loss supplement containing the natural, safe ingredient, Hoodia. We processed your our order on 4/2/07 and a welcome letter was mailed to 18585 Lillehei Ave., the address given by you in the taped verification of your order.
In your post you claim that we have “no morals” but in reviewing your account history it has been filled with notes from our customer service department regarding your abusive behavior towards them. Further, several of our customer service representatives have reported you using foul language and yelling at them and leaving message after message containing foul language. Our customer service representatives are not required to endure verbal abuse from our customers.
All of our sales are recorded and verified by a third-party verification company and during this recorded verification, the terms of our offer are clearly stated. Additionally, when you agreed to our products and services, we directly communicated our contact information to you, including our toll-free number through which to cancel.
Our offer states that if you do not call to cancel within the 10- day cancellation period, you will be charged the monthly fee for each of the three trial offers you agreed to. We personally reviewed the recorded voice verification (Verification #986938), and confirmed that you did, in fact, agree to subscribe to pay for the products and services if you did not cancel within the trial period. We also assisted you in reviewing the recording so that you could verify for yourself that you were in agreement with the terms of the offer.
Our records indicate that you called to cancel on 4/19/07, several days after your 10-day trial period had expired. Therefore, by the time you called to cancel, your account had already been debited according to the terms to which you agreed.
In your post you claim that we use ““quick talk” tactics by people who you do not understand quite clearly.” You were under no obligation to agree to our offers. You agreed of your own free will. It stands to reason if you could not understand what our sales representative was saying then you should not have agreed to the service. You could have also asked additional questions to obtain a more clear understanding, but you did neither of these. Additionally, during the recorded verification, the trial offers to which you agreed were clearly explained by a woman from America, speaking VERY clear English.
Because you accepted the offer and neglected to call and cancel within the 10-day cancellation period, we debited your account according to the terms to which you agreed. When you called in to our company to seek a refund you were continually abusive. After we reviewed your account it was clear that you did not qualify for a refund because you simply neglected to cancel your account on time.
Unified Services is dedicated to customer satisfaction. We provide excellent customer service and our products are of exceptional quality and value and are provided at a low cost. Because of our commitment to customer satisfaction, we have decided to issue you a full refund. We hope that with this action, your complaints and or concerns will be satisfied and that you will consider this matter closed.
Respectfully,
Michelle (Badge #1006)
Refunds Manager,
Unified Services
I also received a call from Unified Services today who reiterated over and over that this wasn't a sales call. My caller was named Max Johnson from Nevada (yeah right). I was given the same spill about how I won this great prize and only had to send them $1.95. Like others, I told him I would send a money order but no personal checks. He kept explaining why I could not do that (although I could not understand what he was saying). In the end, I asked him no to call me anymore and that I did not want to win. So, my question to Jared is "If your company is legit, why won't they take a money order?".
Robert W.
We discovered your complaint posted on 4/28/2007 regarding our services. We would appreciate the opportunity to respond to your complaint.
While indeed we do contact individuals via phone about our amazing package which includes a free Internet Shopping Spree and complimentary 2 day, 3 night vacation. Additionally, we offer three fantastic trial services including a very affordable calling card, inexpensive high-speed dial-up Internet service, and the amazing Ultra Thermo Boost 2000 dietary supplement.
The terms of our offer are clear and understandable and we take every precaution to ensure that the individuals we call understand the terms of our services. While these steps are taken, occasional mistakes do occur. We work diligently to correct these mistakes and ensure that our customers are happy. I believe you will find the same when you read our responses to customer complaints on this website.
While you won't be receiving calls from us any longer, we do believe that if you had tried our services, you would agree that, dollar for dollar, they are indeed a great deal.
Respectfully,
Jared (Badge #1096)
Quality Control,
Unified Services
This evening I was called by an unknown number the y promised me a $1000 online gift card and a 3 day 2 night trip if i gave them my bank name and they would give me my routing number.. I refused and he threatened me.. I told him I would send a money order, he fought me saying I would have to pay $5 instead of 1.97 and that was not possible and why would I pay more. They don't ask for your account number just the name of your bank... but assure you will only be charged 1.97 for shipping after you sign an authorization from your bank... BULL CRAP! I didn't give it to him.. he had me on the line for 45 minutes then I started looking for stuff on the internet about them and found out people are being scammed... I got past this one and I hope anyone else they call gets on the net and figures out the game before they get scammed.
Sub: Pressure for my bank acct info
I received a call from this company informing me that I had won a $1000 internet shopping free and a vacation package with their company. He told me he needed $1.95 for shipping and handling, I told him I was not going to give them a credit card number. Then he assured me that he didn't want my credit card info. Finally at the end of a very long call, he asked for me to write a check to his company. When I told him to send the paperwork first he assured me that I could hold the check but then started asking for the bank name, check number, and account number. I didn't give the account number and ended the call. BEWARE of these calls they are definitely after your banking info so they can electronically withdraw funds from you.