unforgetable tv shows / dvd quality

I ordered the malcolm in the middle complete series. It came damaged. The box set was crushed and destroyed, dvd's lose in the case and many scratched. They are of cheap quality and already falling apart. And the dvd quality is terrible, I can see the logo of multiple stations, the show is heavily pixalated and with poor sound quality. I also question if the entire series is actually here because of the incorrect titles and numbering. I am looking into returning it, and am massivlly dissapaointed.