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I purchased a tinnitus relief product called Quietus over the phone, and was offered some vague 'coupon' related upsells. I declined, and was very clear about it. Then I started getting those unauthorized $19.95 charges from UMG* EDG and UMG*MYAD.
I disputed the charges with the bank. The bank made me take it up with the source of the charges (UMG Services) over the phone. I kept telling UMG the charges were unauthorized, and I didn't want their products. They kept trying to sell me. "What if we reduce the price by 50%?" ! UMG finally said they would refund me. They then proceeded to refund me only half of the charges. I disputed the charges again, and my bank (Chase) refunded me.
I discovered today that Chase reversed the debit dispute. UMG sent them paperwork saying that since I received the product (Quietus), that I authorized the charges. Now I have to wait 7 to 10 days for Chase to mail me this paperwork.
Quietus did absolutely nothing for my tinnitus by the way. Quietus is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
Umg is a scam they have many fake member accounts harrassing people and cheating them of victory or of playing fair constantly changing accounts on others
I went to balance my checking account online as I usually do almost daily and found two (2) charges in the amount of $19.95 on my checking account, both of these charges were never authorized by myself nor my husband at anytime.
UMG Services has been placing UNAUTHORIZED charges on my account in the amount of $14.95 many times.
Please tell me how to stop this and prevent any further unauthorized charges.
Thanks.
Your concerns have come to our attention and we would like to resolve these issues to your complete satisfaction. Please provide your name and state of residence to the e-mail address of:
umgcustomerservice@unitedmarket.com
so we can attempt to locate your record in our customer service database and resolve this issue to your complete satisfaction.
Sincerely,
UMG Customer Service Team
OK F.Y.I ... for those of you having this problem .. I recently purchased Quitus ear medication for my husband for which I did indeed received the medication. It's not working but THAT is another story for another time. I just spoke with Kathy in customer service at [protected] who informed me that they have a "tech support" affiliated with this company Quitus, I never authorized this tech support service, she then cancelled the subscription and informed me that the money taken from my account will be replaced back into my account in 3 - 5 business days. Hopefully this works for the rest of you.
I called UMG to find out why the unauthroized charges...Here's their contact info. They told me they would send credits for the charges they put on my account.
UMG: [protected], Monday - Friday, 7:30am - 7:00pm CST. email at CustomerService@BuyersEdgeClub.com.