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CB Banks Review of UMG Merchanttec
UMG Merchanttec

UMG Merchanttec review: unauthorized decuction from account 4

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Author of the review
11:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

This company deducted $49.95 from my business checking account with no authorization for "software support". When I called the bank, the bank was unaware of them and suggested I call UMG MERCHANTTEC directly for explanation. This is a sham. They said they were given a "verbal" authorization to debit account which was not true. They could not produce any documentation of charges and would not give any information about their company other than P.O.Box listed below. A refund was promised, but certainly not guaranteed. I wish to pursue this further. Please let me know my options. The address and phone number for this is:

UMG Merchanttec
Post OFfice Box 68973
Schumburg, Illinois 60168
[protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments
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Shirley Dimitro
, US
Oct 16, 2019 11:43 am EDT

Hello, I too have been scammed. They have been charging my account $49.95 since 2019 based on a VERBAL agreement from my son who was 13 YEARS OLD at the time! Has there been a class action lawsuit againt this company or any other recourses?

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Larry Wayne
, US
Apr 25, 2019 10:15 pm EDT

I have just discovered being ripped off by this company for the 49.95 each month which I never authorized. I'm afraid to trace it back to see how far this goes. 10 payments so far. I'm really going to have to check my bank statements closely from here on out. So many scammers these days!

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Marnie Boggs
, US
Apr 28, 2016 5:28 am EDT

They scammed my husband and I!
They have been taking out $49.95 since 2010! We didnt even start our now business until 2013! UGH!
I filled a complaint everywhere I could think of!
And talked to a supervisor, which I am still talking to, she offered a 6 month refund! lol

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Moxie
Gig Harbor, US
Feb 09, 2010 8:55 pm EST

Merchant Technical Services
250 E. Divine Ave.
Itasca, IL 60143
[protected]

United Marketing Group Headquarters
929 N Plum Grove RdSchaumburg
IL [protected]
[protected]

They're just another tentacle of United Marketing Group, LLC. The "doing business as" names most frequently showing up on consumers' debit and credit cards are: Simply Mine, My Advisor, and Buyer's Edge. The internet is rife with complaints about unauthorized charges from UMG. In the past, the complaints have been mostly about their "affinity marketing programs". This is where they have partnered up with other online companies to promote memberships in their buying clubs. They claim your personal information isn't passed on unless you authorize it, but their partners' phone reps are paid and evaluated on how many "memberships" they can produce.

The first complaints about UMG started showing up on the internet in mid 2004. Complaints describing the same scam you have just fallen victim to, date back to late 2008. In some of their website literature, they say 90% of all businesses in the US are considered small businesses. I think UMG was identifying their newest targets. They may be farming out the telemarketing you described, to smaller and even less ethical firms, thereby putting distance between themselves and any illegal activities. Here's how to reach their website: http://www.unitedmarket.com.

Another tip in dealing with UMG, they don't like it when you say you're ready to file complaints with your state and the IL Attorney General, the BBB, and the FTC. This usually results a full refund. Good luck.