SUBMIT A COMPLAINT

Umarex USA / HK MP5 Electric AEG / Faulty Product

1 7700 Chad Colley Boulevard, Fort Smith, AR, United States
Contact information:
Phone: (479) 646-4210

Dear Sir or Madam,

I have purchased an Airsoft H&K mp5 manufactured by Umarex USA for my 2 sons. Since the purchase of this airsoft gun we have had an ongoing issue with this gun. The clip breaks constantly after being used, and we have had to purchase new ones to replace the broken clips. This issue has occured on three seperate ocassions where the clip has stopped working and we purchased a new clip. This is not a cheap airsoft gun and as a result I expect it to work and for the company to stand behind their product.

Additionally, I have been in contact with Mike Cain at Umarex USA for the past month trying to resolve a this matter. I was hoping to get a clip or two for no cost since we have already spent a lot on the Gun and the replacement clips that are broken. I have no problem paying the shipping and handling. The companyhas been difficult deal with and it is not standing behind their product. This is unacceptable. Any help you can offer will be greatly appreciated.

Regards,

Joel Steindel

Post your comment