Dec. 3, 2007 placed an order for the complete series Emergency! Never got a second e-mail for confirming the processing order as they said would happen. Tried the toll free phone number on numerous occasions and did not even get an answer. Had at least 4 live chat sessions with 3 different ladies, all assuring me my merchandise would be delivered very soon. They even gave me a tracking number, but that was not a legitimate number according to canadapost.ca. I was also given the website www.ultimatedvdshop.com/process_order.php to help track down my order. That was not able to be found on the web. Was finally told my merchandise would be delivered between Jan. 17-21. Is now 2-1-08 and no sign of any merchandise. Tried the live chat room again and this time I didn't even get to talk to a live person. I was taken good!!!