I too am being scammed from them. I ordered Xena Princess Warrior, the full series for $231.18 on November 24th and when I saw my credit card bill, they charged me $238.32. It took numerous attempts to ask them why I was overcharged and they said it was a service charge from my credit card service. I've never been charged for using my credit card. I've emailed them at least 5 or more times and then emailed them on there live chat because on weekends, you can email them a message. I was also told that my stuff is on back order due to high demand. Ya right! Today, I waited twenty minutes on their live chat to get someone and I told them I want to cancel and get a full refund and they asked me if I was sure that I wanted to cancel my order. I explained yes and then the customer service never replied back to me. I'm trying to contact their live chat again, which will take another half hour to get someone. They are rediculous. I'm putting a complaint to my credit card company to get my money refunded. They charged me before even sending out the product. You can't even contact ultimatedvdshop.com on the phone or via email. They make it almost impossible and they take your money right away.
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