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Ultimate Shopping Network / Multiple problems: Poor quality / Returned merchandise / No refund

1 United States

On 9/3/2006 I ordered a ring from the Ultimate Shopping Network (USN) and $1,649.00 was charged to my account on that day. I received the ring two or three weeks later. I was very disappointed with the quality of the ring and returned it within a week of receiving it. I followed their instructions for the return and have documentation of proof of their receipt of the return. In a subsequent phone conversation with USN customer service I was informed that it would take two billing cycles to process the credit to my charge account. I have never received my credit. I also received an have a copy of an e-mail where they offered me a store credit with an additional 10% to cover my inconvenience. I said that I wanted a refund. My credit card company is now saying that there is nothing that they can do because they can not find any information on how to contact USN because all of their numbers have been disconnected.

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