Ulta Beauty reviews and complaints 1
View all 433 complaintsUlta Beauty - discrimination and defamation of character
While shopping at Ulta Beauty, my daughter and I were consistently followed by an employer (Nate Krieger), after having received assistance by another consultant. When confronted, he told me that he was just "doing his job" by monitoring the "front" of the store. I began to tell him how uncomfortable it made my daughter and I feel to think that we were there to steal, asking him to stop. I gave him the one boxed item I had in my hand, telling him to place tat the front until I was ready to check out. The problem I have is that he approached us at the back of the store following us throughout the entire store along with another employee. From shampoo to the blow dryers. I deliberately went to different sections to see if they would take the bait and they did.With each area I visited, I snapped a photo with my phone.
Prior to checking out, I walked up to (Nate) to shake his hand, asked his name, and to let him know that I was checking out. He stated, "I'll be happy to check you out!" Upon checking out he turn around to get a sample from a cabinet located behind him to give us a perfume sample (1) saying, " I just wanted to give you something, just because." Further humiliated, I paid for my item and left the store.
My daughter and I satin my car for about 20 minutes before leaving talking about the whole experience. Not happy, I stated to her that I would file a complaint and possibly a law suit against the company for unfair treatment. Thus, I am doing today.
We have never been so humiliated in my life as this is a city that my daughter attends school and Work nearby. I feel that I work very hard for my money and should not be limited to where I go and shop because of the color of my skin!
I would like to see this matter resolved in less than 60days. I have also taken the liberty in reporting to the BBB and Attorney General.
Seeking to settle out of court claim for discrimination against my race and defamation of character. Over $10, 000.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had the same experience. Because I am different nationality and speak with accent the employees in Ulta in Branson MO were always ignoring me. When I filed a complaint second time they filed a police a police report on me on date I was not even in a store.