UK Mail / Non delivery-multiple times

Croydon England Greater London, GB
Contact information:

I have waited 10 days for an important parcel to arrive and am still waiting. The promised next day delivery (as printed on the calling card) never happened. I arranged online for the parcel to be left with a neighbour. After following the progress online and 3 failed delivery attempts, I finally called the customer number and eventually spoke to a human who assured me on Wednesday that the parcel would be with me today (Friday). I rang today to check that the driver was on his/her way and was informed that the driver apparently had just left my property (although I'd been at home all day and there wasn't a calling card in sight). They then promised it would be delivered after 4 pm on the same day. However, when I followed up at 4: 30 pm, the parcel was already back at the Croydon depot and the driver had clocked off work for the day. Absolutely ridiculous- please do not use this inefficient, incompetent so-called delivery company-UK FAIL!!!
Contact number for UK Mail [protected]

Mar 17, 2017

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