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UK Car and Van rental / failure to recredit deposit

1 Unit 6, Sovereign Court, Sipson Rd.West Drayton Heathrow, United Kingdom Review updated:
Contact information:
Phone: +44 (0) 20 8759 4004

We hired a car for 2 weeks on Nov 19 2009, on arrival we signed a credit card slip for a "pre-authorisation" of 300 pounds to be re credited on return of vehicle and a slip for the full rental payment of the car. We have used this firm several times before and never have had the pre-authorisation deducted from our VISA card. So the mistake was partly ours, but after a long overseas flight easily made.
We handed the car in on December 2, 2009, in good condition with no complaints about damage. So far after numerous phone calls and emails they have acknowledged the "mistake" but failed to re credit the deposit. Always one excuse or another. We would not have expectd a reputable company to treat tourists in that fashion.
Unless this problem is rectified, we won't use them again and recommend that you don't either.

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Comments

  • Ro
      14th of Oct, 2009
    0 Votes

    We hired a car for 5 weeks and a deposit of 300 pounds was put on our visa card which was to be re credited on return of vehicle and when full payment was deducted from credit card. They failed to re credit the deposit. Upon query they said we had incurred a traffic infringement. We found this was true and paid the fine ourselves on line. I forwarded the proof of payment and a request that they now refund the deposit. No response after several emails and several months. Definitely shonky...We had used this firm several times before no problems but we won't use them again and recommend that you don't either.

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