Phone: (972) 353-2116
When does a $19.95 van rental for 4 hours and 60 miles ending up costing $140? Last week I rented a van from UHAUL for this great sounding deal, well the devil is in the details or I should say contract. When I called UHAUL to complain about the extra charges the manager told me they were all legitimate and in the contract. Well yes he was absolutely right they were in the contract and I neglected to read it. I also rent cars from Avis all the time and you know what I have never read an Avis contract and I have never been scammed by Avis either.
Here is a run down of all the extra charges they piled on to my great deal.
1. The two day charge even though I only had the van for 4 hours.
- This is the most unbelievable of the charges. When I was renting the van the person working the counter (a teenager with ADD) asked me how long I would be using the van. I said I am not sure probably about 3 hrs so he wrote it down on the contract. What he neglected to tell me is that if you use the vehicle any longer than this documented length of time it counts as a second rental day. So I was double charged for the base Van charge $19.95 x2 and the moving blanket charge $10 x 2.
2. The $25 charge for not folding the moving blankets.
- This was another minor detail the rental counter person neglected to mention. Do you think I or anyone would have folded 10 blankets to avoid a $25 charge? But as the manager told me its in the contract.
3. The $30 fuel surcharge with $2 plus the price of gas to replace missing fuel. Call me ignorant but since in addition to the base charge of $19.95 I was paying 59 cents a mile and the tank wasn't full I assumed I didn't have to re-fuel. Poor assumption on my part, absolutely yes but don't you think they again would have mentioned this small detail at the counter? Well I didn't get billed for these items because I got back in the van and attempted to re-fuel the van to the exact noted level when I picked it up. Have you ever tried to gas up to a specific level other than full? Its not easy as you keep walking back and forth from the gas pump to the fuel gauge and it doesn't respond quickly so guess what you end up over filling the tank. Pretty sweet deal for UHAUL though because they don't reimburse for over filling. That's in the contract too.
Part of the irony of this whole deal was that I probably would have been able to return the van in 3 hrs but because the lighter receptacle was broken I couldn't charge my portable GPS. I got lost and that probably cost me the extra hour and about 25 extra miles. In addition to everything else when I complained about this to the manager but he wasn't really interested. After all this was not in the contract.