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4.4 1099 Reviews

U-Haul International Complaints Summary

40 Resolved
159 Unresolved
Our verdict: When using services from U-Haul International with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:03 pm EDT
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U-Haul International early drop off no reinbursment

I reserved a 14' moving truck for pick up on 9/18/10 and drop off on 9/20/10 through U-Hauls website: www.uhaul.com. When we got to the pick up site in Dodgeville Wi I asked if we did not need the truck on Sunday/Monday could I drop the truck off early and get a refund for the days I did not use it. I was told by JoAnn at the pick up location (dropping off in La Crosse Wi) that yes they would adjust the amount automatically from my CC. I dropped off the truck on Sunday 9/19/10 at the Feista Ct location in La Crosse--of course it was not open so I wrote down what day and time I brought it back and asked for the refund of the extra day. On Monday, 9/20/10, I called the La Crosse location to verify that there would be a refund for the one day, of course I was told no by this dealer. I then proceeded to contact U-Haul's customer service, which was a joke. I spoke with a Mark in customer service, he was nice but not willing to do anything about it. I had to open up a review case so that they could check into it but no garuntee that anything would be done. He gave me some song and dance aobut how the reservation was for 2 days and to bring back early would not constitue for a refund. I have now reported U-Haul to the Better Business Bureau and will no longer rent from them. I will give them the garuntee that I will be spreading my story to others. Just maybe by word of mouth by unhappy customers they will get the picture that they have a long way to go with working with customers.

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1:26 am EDT
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U-Haul International Assualted by Employee

I live near this U Haul facility, THe employees use the sidewalks as streets driving down them instead of on the actual street, they break the traffic laws constantly driving on the wrong side of the street as well. One day I saw an employee driving a truck down the sidewalk honking his horn over and over as a terrified group of small schoolchildren was walking down the sidewalk in front of him, they were screaming as the truck bore down upon them. So I took photos, the employee did not like this so he got out of the truck and came over and assaulted me, Hitting me on my head and arms until I fell into the street unable to get up. Several other employees pulled him off of me. upon contacting the manager and the police, the employee and two other employees fabricated statements claiming I had assaulted him first. All letters were written in the same format using the same phrases, obviously coordinated by U Haul managers. I of course never hit him once, threw anything at him.. He was enraged that I had photos of him terrifying the school kids. Unfortunately no witnesses to bak me up. The U Haul employees continue to violate every traffic law on the books, park all over the sidewalks and drive down them. See photos.

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12:35 pm EDT

U-Haul International bad service

I reserved a moving truck online at the U-Haul website for the 3 of July at 9 am.I get a text message the night before my move telling me my time has been changed to 5 pm and that the location was changed.I called the U-haul and they told me that the one in Yoder where I needed my truck to be will be closed all weekend.I already figured the Yoder cost into my moving budget and now it's going to cost me a 100.00 more to move.I think I'm getting jacked.So now I'm without a truck and tring to move with one car and 4 kids.Thanks a lot Yoder Feed that also does U-haul I will make sure everyone that I know gets their supplies some place else.

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6:02 pm EDT

U-Haul International I will not be using uhaul again and advise others to find somewhere else for their moving needs

On Sunday afternoon I looked up uhaul 's that were opened to transport items from Georgetown to Mt Pleasant. Drove to Daniels Island to find out you can't take a trailer more than 50 miles unless it is one way, although the website did not clearly state this (I was going 60 miles). Called the Uhaul in Georgetown, gas station attendant stated she didn't know if they even had trailers since she could only see trucks from the window. She was extremely rude and states the person handling the uhauls would not be back for a few hours. Then I drove to Downtown CHarleston, King street after calling to make sure they had a trailer and arrived at 4:57. They stated they closed at 5 and would not help us. After 3 attempts and 2 hours we were not able to get a trailer. I will not be using uhaul again and advise others to find somewhere else for their moving needs.

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JKDE
, US
Mar 29, 2011 3:24 am EDT
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U-haul stores just rent and sell U-haul products, have experts working there and are not bad. Most gas stations that rent U-hauls have gas station attendants with just enough training to get your trailer or truck paperwork filled out and quick hook you up. But you can't show up three minutes before they close on a Sunday and expect them to serve you. Next time you rent a trailer, say you're using it local but make sure you return it to the same place you rented it from and before they close. Otherwise you'll get charged for another days rent.

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2:41 pm EDT
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U-Haul International no refund policy

My father rented a truck and dolly from U-haul to move to Atlanta, Georgia. an expensive move for which he paid up front. He packed the truck, hooked his car to the dolly, came to my house to say goodbye to my babies. Then he went in the bathroom and had a massive stroke. He remained completely paralyzed and semi-conscious in the hospital from october to may 2nd, 2010. when he passed away. My sisters and I had the truck unloaded and returned immediately after the stroke but U-haul gave us the runaround for weeks before finally offering a 100 gift card in exchange for my father's $1500 payment. I understand that U-haul has a no refund policy included in small print in the signed contract but I do believe that this should only be enforced when the customer willingly changes his mind about the use of the truck.

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VonBrumm
VonBrumm
Rocky River, US
Jan 27, 2011 9:11 pm EST

Most car & truck rental companies have the same 'refund clause' on the contract. It goes to show that thoroughly reading the contract pays. Most people just 'reserve' the vehicle, without 'reserving the time' to read the rental contract thoroughly.
Sorry to hear about your father. That is most tragic.

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9:08 am EDT

U-Haul International the manager is very rude

I dropped off a 17 foot in st augustine stores address was 3524 US 1 South. The manager is very rude. I have never meet anyone manager that is rude to her customers like she was... Someone needs to really screen there managers better than just hire them off the street I asked her how long she has been with U-Haul she said a couple months. The staff that was there in June when I dropped off my daughters U-Haul. That manager and staff was awesome. Very Kind...

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Joseph Giardina
Orlando, US
Mar 16, 2014 6:42 pm EDT

On 3/12/14 I had a tractor trailer deliver 470 boxes. The men were unloading the truck to the 3rd floor. There I had 2 rooms, 3404 and 3622.The row of rooms where mine was had very little air conditioning, it was so hot we were all perspiring.I Then went down to talk to the so-called manager.I explained to him in a nice way that it was very uncomfortable to work up there.He told me that he was working on a car and that he would be up as soon as possible.Well we waited about a half an hour.I went down to remind he about the hot air.I then started to argue with him, since being nice did not work.I told him that I was going to report him to his superiors, he then sarcastically, put his hands in a prayer position like to beg me not to report him.We then got into an argument.he cursed at me and I cursed at him.He should have acted in a professionally manner.Ten minutes later he came up stairs to see what was wrong, he did nothing.This man should not be a manager, he does not know how to treat customers.He is nasty and rude.I expect some kind of compensation.And I would like to have a hearing.His name is Russ Baldwin.He works at u-Haul Moving@Storage of Hunters Creek.13301 S. Orange Blossom Trail, Orlando, Fl [protected]

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3:20 pm EDT

U-Haul International fraudulent company

On 8/23/09 I rented a 14' truck from the Thomson Ave, Ventura Ca site.which is close to my new residence. While driving the approximately 50 miles to my former residence the truck lost one of its tie rods, which droped to the ground. I called the emergency number and over an hour later they sent a mechanic. The mechanic reconnected the tie rod and told us to go on with the move. This I would not do. I took the truck back to Ventura very slowly. You could see the wheels wobble. The Thompson Location gave me a $75 credit, which was less than half what that day had cost me. I paid 3 workers $155.00 for sitting along side the road and almost getting in a acident. It was only luck that they were not hit as the driver had no steering control and we were on a busy freeway. I paid $30.00 in gas. On The 25th I rented a one-way truck from Parthenia Ave, Northridge, CA site. When I tried to use the $75.00 credit, they informed me I only had a credit of $24.32 credit.

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2:27 pm EDT
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U-Haul International overcharged then almost assualted me when I called him on his scam

On mar 18, 2010 my mother and I rented a uhaul from verde vally uhaul located at 27 west gen crook trail camp verde, az 86322. We rented a 17ft truck and returned it the same afternoon. When we returned the truck your worked told us we drove the truck for 47 miles and was going to charge us for that mileage. We then told him that has to be a mistake. He looked at the paperwork again and then changed it to 36 miles. Which was also incorrect as the storage we drove the truck to is less then 5 miles away from your store. While only making one trip. (Her house is less then 5 miles from the store as well)

Your worker insisted the computer never lies and that's too bad as this is what the odometer read. We tried to explain to him the route we took and that there is a mistake somewhere. He put his feet on the table and reminded us the computer never lies and to pay the money. He then said he has been doing this for 13 years and refused to listen to us. I then asked him if he has been ripping people off for the 13 years. He then stood up and briskly walked over to me in a very confrontational/threatening manner and told me to 'get out'. He slammed the door at my face as I was walking out almost hitting me. Lucky for me I moved out of the way. Actually lucky for him and uhaul as I have no issues filing assualt charges against him and your company. Not to mention fraud charges. I felt he was trying to injure me. If he did manage to do what he wanted to do, the force would have bruised my face and probably broke the skin on my face as well. I was this close on calling the police for the overcharge and assualt. I should have.

I went to the car and waited. 10 minutes later my mother and your worker come out to tell me he made a mistake in the math and did overcharge us. Apparently the owner wrote down the wrong number from the odometer when we picked up the truck in the morning and did finally corrrect his mistake. Come to find out we did only drive 17 miles. Which is far from the initial 47 then 36 miles he was overcharging us for. Lets just make up numbers shall we?!?

Is this what it takes to make sure your company is honest?

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VonBrumm
VonBrumm
Rocky River, US
Jan 27, 2011 9:33 pm EST

EVERYBODY HAS bad days at work. Even you and me. No one's perfect. It's human nature. You rubbed him the wrong way as I see it. Should have let him hit ya, both you and your attorney would have been laughing all the way to the bank. People need to learn patience. Instead of jumping all over each other. That guy especially.

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6:59 am EDT
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U-Haul International overcharges

I rented truck from a u-haul agent on centennial ave. in cranford, nj and was overcharged. I drove the truck 2 miles within the same town I rented the truck from and was charged for putting over 180 miles on the truck. The truck was returned within four hours of renting. The following day the truck was rented by someone else and u-haul never checked the mileage. They are giving me a hard time getting my refund. This is theft. Do not use this rental agency unless the manager is available to clock you in and out and double check the mileage.

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charle82
Centreville, US
Apr 29, 2010 5:05 pm EDT

I just had the same instance last week. I rented the truck from a woodbridge, VA location and they were very nice people to deal with, an I got the truck for "One Way Rental". They gave me an initial 34Miles and then additional 16Miles which gives me the total of 50Miles. I went from the Uhaul location at woodbridge to the place where i'm moving from and that was 5.3Miles and it was around 2:42 pm; I loaded up everything that needs to go to my Hayattsville MD apartment (Ex: Large furniture). I finished loading around 7:48 pm and headed to Hayattsville and it was around 36Miles (taking 395 and going through DC New York Ave etc...) so the total so far is lets say around 42Miles. From there I parked the truck at the loading dock which took me an hour to reach and went to have dinner because I skipped lunch and I had no more strength on me and needed to rest. I got back from Outback around 10 pm and started unloading my belongings and the loading dock wasn't a typical one that is close to the elevator, but it was more of a MAZE and had to walk a lot to get to the freight elevator. I was done unloading probably around 2:11 AM and before I dropped off the truck I put together a couple of things like the bed, tables etc... and was on my out to drop off the truck around 3:03 AM and did the overnight drop off at the Takoma Park, MD location around 3:20 A.M and it was 3.1Miles away from my MD apartment. Overall I did around 46-47 Miles and still was below the allowance and after a week I checked my bank account and I found out that they I had driven 160Miles and was overcharged. Can you believe that? I bet you can, and this was my first time renting a truck of any sort. I called and filed a claim and I got a call back from someone the same day and to my surprise she said they will not issue a refund for the overcharge because I have driven all those miles even though I have rented the truck "One Way" and because it was an overnight drop off they can pretty much do whatever they want because there is no one there to see the truth except me and GOD. It is really disappointing to see how low and desperate people are getting to make a quick buck. Just Imagine I didn't have the funds for the overcharge which was close to $50 and then end up with an overdraft fee and so on... Now I'm waiting for the lovely lady who ruined my day to fax me over the paperwork for the odometer reading of the next person who rented the same truck, I wouldn't be surprised to see some foul play because as I said "people would do anything for a quick buck". I think there should be a better system to this overnight drop off box S**T because being taken advantage of is not something pleasing and I'm the type of person who tries to do everything accordingly and truthfully. Even if you take the truck to the drop off location and take pictures of the odometer and record it on a piece of paper they will have the opportunity to take advantage because there is no proof, they could say well you take the picture and then continue driving and there are so many excuses and UHUAL can have their way. The Lovely lady told me "Why didn't you drive it and handed it to someone when they are open?" Then why do you have those overnight Key Drop off boxes and on top of that I forgot my GPS windshild mounting thing as well. I will rent again from UHaul but for all of you out there do not trust or go with the overnight drop off box option because they will eat you up alive.

NO MORE OVERNIGHT DROP OFFS A LESSON WELL LEARNED

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1:55 pm EST
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U-Haul International three stranded incidents across country trip

Jessica please see that this is given to joe shoen for his eyes only! Thank you.

Mr. Joe shoen,

I would appreciate your time to familiarize yourself with my case, since your decision will be the fate of this case/claims incident to be posted as just one more reason u-haul is dangerous and not worthy of our service members hard earned money during transfers to duty stations, as I am sure the military is a big part of the success of u-haul.

Three incidents with one trailer from california to north carolina.

This is our 1st issue with u-haul, when my husband picked up the trailer. The representative secured it the flat bed tow trailer to our f-250 truck and my husband asked if the tires needed to be checked for air pressure while the rep mike was busy attaching the trailer to the truck. Mike the rep. Stated it wasn't necessary the trailer just had an inspection and was good to go for the trip of over 3, 000 miles.

My husband brought the trailer home and parked it in our driveway to await our friend to assist him in loading the 4-runner we were about to tow onto the trailer for the trip.

That evening when xxx arrived they proceeded to load the 4-runner onto the trailer. Xxx our friend that was assisting was straddled over the trailer where you join the trailer to the back of the truck hitch so he could have a center view to guide xxx my husband driving the 4-runner up on the ramp and on to the trailer. No sooner was the 4-runner on the trailer ramp when the trailer with force mind you popped off the hitch, I mean as soon as weight was put on the ramp with the 4-runner it caused a chain reaction making the hitch for the trailer pop off the our tow ball and bang into our tailgate, which was down at the time making a golf ball dent in it and taking the paint clean down to the bare metal in two places. Not to forget xxx who was hit with such force that it jolting/lifting xxx off the ground after the trailer crashed/hit him in between the legs/thighs and causing him to slam his jaw shut causing what appears to be a cracked molar and him needing dental work, which he is in process of as I write this. This was first written in aug on the 14th. 2009 xxx has since been to the dentist and yes it did crack his molar causing him to need a crown but that is his incident attached to ours. I am just trying to deal with mine. Xxx will take care of himself if he sees it necessary to file a claim.

Upon this incident we found out not only was the trailer not secured to the tow ball as my husband was able to twist it down more turns then would have been necessary had it actually been secured in the first place. Not without mentioning this was also put on a tow ball that was not the right size, which was 1 7/8" tow capacity of 2, 000 pounds or there about, which seemed to elude the rep mike that attached the trailer to our truck's tow ball without mentioning improper size, as if we would know what size? The rep attaching the trailer should know this and follow proper protocol for securing the trailer to our truck, not putting us in such a predicament as to almost get us killed by piss poor judgment or no thought at all to making it secured properly. But with that said xxx and xxx decided it was time they just start from ground zero in the morning taking the tow ball into ford and getting the right ball for the job at hand. And to make sure no damage was done to our truck from this point for towing purposes. That is when the size of the ball was noted by ford representative. It was just after after 6 pm when we thought we should inform the company renting us the trailer of the issue we just had but the shop was closed. Probably a good thing considering the incident could of had a worse outcome had our two children been near by or even assisting. They were having a hard enough time trying to stay away from their dad who just got home from two tours overseas away from us and was on a strict schedule to get back to his command to check in, leaving little time for delays for our arrival to nc.

The next day xxx went to the truck accessories department to get a new tow ball and make sure it was the correct size, the right size tow ball and the shop we rented the trailer from was closed that day. Besides my husband was too irate over what had occurred the day before and felt it best to let it be till we got to nc to file our claim of damages. The fact my husband could have killed someone had that trailer come off/jack knifed after driving away from the u-haul shop on a state hwy in the mountains that have winds and turns of 90 degrees in which mike assuredmy husband it was secured is just that type of reason people die due to negligence/failure to do the job right. Xxx had offered to do the trailer hook-up himself, but mike insisted on doing it.

This is the first issue with the trailer. I have photos you just say the word and I will send a copy of any of them in regards to each incident. Please note that these have been sent once but apparently I need someone of authority to see why this should have been resolved in august.

This is our second issue with the u-haul trailer, our first day on the road!

Outside of reno in the middle of the desert in the middle of the day with no ac/ in the bronco, scott is driving our third vehicle behind me driving the f-250 and towing the trailer. The bronco remember has no ac and our great dane and burmese mountain dog are with him, I have the rest of our load of heat sensitive animals; two tropical parrots, two pedigree chinchillas one pregnant - which can die from too much heat as they live in snowy mountain purpose of their dense thick fur and a cat (Thick long hair persian type) not to mention two young children.

All put at risk because the tires were not properly inspected. Noted on our form given to us by the driver that was sent out to inspect and fix what needed to be. As the driver that came out for our tire change checked the other three tires he found they were 10 plus pounds of pressure low in, not one, not two, but three of the four tires. The pictures I took would show the fourth is blown out. Not only should this not have happened had the tires been safe enough for the trip but the trailer shook violently and swayed me into semi's all going more than 75 miles per hour, could have caused me to side swipe them! Not to forget mentioning when this occurred there was no where to pull over safely for almost a mile as we were against guard rails and no shoulder to park on. Don't forget those huge semi's just barreling by at 75 plus miles an hour. Stuck in the desert causing me to run our f-250 engine wasting very expensive fuel to run the air conditioner for the animals and children, really quite upsetting to say the least. Oh did I mention the driver that came out to fix our blown tire said all the other tires are not in the best of shape and probably shouldn't have passed whatever inspection had been done. I have that documented as well, I asked that he write that down for me so I may have documentation in the event it would be necessary if we had any more issues with tires...

A delay of almost two 1/2 hours in the middle of summer in the desert stranded basically. Shortening our drive time for the day for the first leg of our journey across the united states. Not a good second day with this trailer.

This is the third issue with the same u-haul trailer! Not to mention this is the same tire that had blown out and was replaced now had the bearings weld to the wheel rim on the trailer almost causing us to crash yet again on a severely congested highway during a crazy time of the morning rush hour on an overpass that was a blind turn and no shoulder! My nerves are still rattled that to date I can not drive a trailer to tow our boat! Call it whatever you want I call it post traumatic stress and I just can't drive a trailer as the fear is still so fresh in my mind... The fact this wasn't caught upon during the so called inspection of the trailer we rented is beyond me.

In the city of louisville kentucky on the main interstate hwy there is smoke coming from behind my truck and xxx can't tell what has happened he just knows that something is really wrong and I am wobbling all over in my lane and crossing lanes as I can't keep the trailer straight we are on blind turns and over passes, and it is not a little but a lot and my husband is calling me on the cell phone expressing his concerns by yelling pull over pull over something is on fire, you have smoke everywhere. As if I already wasn't trying to find a safe place to secure us out of all the 65 mile an hour semi's whizzing passed us. I have no where to pull over and I am now almost at a stand still in the middle of traffic all driving very fast passed us and on the other side of a blind turn and overpass, finally able to pull over in-between the on ramp and the highway merge we stop and xxx inspects and tells me next exit pull off.

I did and we call u-haul again and I demand they bring another u-haul after the u-haul representative asked me to drive the broken trailer to them, down to his shop for him! What on earth would possess someone to ask for the customer to bring the jacked up trailer to them? My husband isn't pleased with this and asks the rep if they want to be responsible for any damages to our truck and the well being of all other drivers on the road as well as our entire load, since we are driving a damaged u-haul (Really I am thinking next time budget rental)! Guess that made the tune sound different and not too bright a thing to have us do in the first place.

After almost four hours later in heat that is rising by the friggin minute and we are all sweating and dogs are panting as now it is humid something we are all not acclimated to whatsoever, we get a new trailer to put our 4runner on to get back on the road over almost 4 1/2 hours later. Which made us very delayed a total of almost 8 hours of drive time (Which adds up to a days travel time, not to mention my nerves) and a day late for arriving in nc for my husband who is in the military due to check in the day we breakdown in louisville. I was not about to force myself to drive while too tired to but must make after our delay caused by neglect and defective equipment we paid good money to rent, that initially damaged my truck tailgate, xxx needing a root canal and crown, cause of several delays, my husband to be late checking in on orders with the military (Not good) and the fact we suffered through this whole order in the heat.

Yes not too happy about u-haul and now to have claims not respond efficiently to close this claim out is really just like icing on a cake don't you think? Or how about the fact I was offered a lousy 100.00 and a customer coupon for 200.00 are you kidding me, I want all my money back plain and simple. Can't make this any clearer. If I have to publish my little escapade with the base news paper and file a complaint with our commanding officer in regards to u-haul and our claim I can almost promise this does not look good for a company to treat transiting soldier on orders with accompanying family in this respect. Or just giving this story to youtube since my daughter video taped what we went through after almost two years away from my husband serving for our country to have a company treat him as such, well you decide the fate of this case.

Regards,
Names withheld may seek legal counsel...

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U-Haul International - bad customer service

Very Bad customer service!! Never rent UHAUL. Use other companies. I was double charged, it took me 2 days to get in touch with Alburn, Al location and the manager - Wes, was supposed to call me in 30 min to resolve this issue. Well, I'm waiting for his call about 3 days already. Noone called, nothing is resolved. I can't get in touch with them because line...

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U-Haul International terrible service

I will never rent from UHaul again. If I need a trailer, I will buy one and sell when I am done. The last time I reserved a truck, I got a phone call on the day of my move. I had to drive 40 miles to pick one up, even though there was a dealer in town. The truck broke down. I was left at a fleabag hotel. It was 9:00 pm the next day before the truck was fixed. After I got back on the road, Iwas pulled over because the tail lights on the UHaul trailer were not working. Before I returned the truck, the brakes and power steering were begining to fail. I was not fully reimbursed for the hotel room. They will only pay $50. Never mind the fact that they chose the hote. Then I was charged for extra miles that I would not have driven if the piece of junk had not been towed 40 miles in the wrong direction. If that was not bad enough, the uhaul employee said, "Of course these trucks break down. Renters don't treat them very well." In other word, it was my fault. Then, when I complained, I was offered $100 worth of uhaul junk. The breakdown would not have been so bad if I had not been treated so badly.

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Valerie
Valerie
, US
Sep 19, 2008 8:46 am EDT

I rented the truck on 3/31/08 and the truck had shifting problems and it caused some damages to some very valuable things of mine. I reported it to the person in charge at the uhaul place and they refusing to compensate me for my merchandise damaged. I filed a complaint with the insurance Co and it's been months and I have not gotten any satisfaction from the Ajuster.

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alicia27
Canton, US
Dec 15, 2009 2:19 pm EST

Please go to Directcomplaint.com and file the car/truck rental COMPLAINT FORM. I had very similiar problem when I MOVED this past summer. Its already hard to begin with they should be there for us! anyways, go to this website, register for free! and file a complaint for $5, it gets sent directly to the business and you can select any remedy you want, I got a check for $75, better than nothing! and you get to vent, believe me it feels soooo good!
good luck!

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vic
,
Oct 20, 2008 12:37 pm EDT

To whom it may concern,

I have used U Haul for many years without any problems. This last move I used the additional service of hired help to load the truck. Once I reached my destination and unloaded the truck, I was shocked at all the damaged to my furniture...which is brand new and the total damage of so many priceless belongings I have owned for years, as well.
I called to complain about these damages and spoke to a Mr. Bell, who told me to photograph all of these damages, which I have...but I am still unable to connect with someone to continue with what needs to be done. Mr. Bell gave me this address to e-mail...MONROEQUINCY@AOL.COM. This is for apartments.
Then he gave me this addy: Big Newton Movers, PC, Fl.
The truck was leased on September 25. I initially paid $225 for two men to load the truck. I had every boxed, things taken apart like the bed and everything stored in the living room to save time. I ended up having to pay these guys another $85 in cash and a check for $225.
Their payment code was 468408.
The number I have been trying to connect is [protected]...without success.
Would you please help me in directing me who I can connect with to take care of my damages. I paid for the insurance and this was verified my U Haul.
You may write me to the address stated above.
Thank you.

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U-Haul International horror story

We rented a 26' truck from U-Haul, one month prior to our scheduled move from New York to Dallas on November 28 2009. I had made all the arrangements with the movers and my husband had made an arrangement to buy a car in Dallas on the day of our arrival. The people who are selling us their car were moving to another state but they've decided to wait for a couple of more days until we arrive so that they can sell their car. On Friday at 5pm (about 15 hours prior to the scheduled delivery time, and right after everything closes) U-Haul gives us a call to say that they don't have a truck for Saturday but we can get it for Sunday. We are moving from an office building and the freight elevators on Sunday are closed unless you make prior arrangements. Friday at 5pm we had no time to make these arrangements and now our move is automatically scheduled for two days later which is the Monday right after Black Friday weekend where it will be impossible to park the truck near the freight entrance because of the volume of delivery trucks on busy Monday mornings.

I have looked at uhaul reviews on the internet and saw that many people posted similar comments. I should have looked at those before. I hope someone else reads this before making their decision with U-Haul.

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U-Haul International flooded stoge bends

On 11/01/09 I Reggie Herring was phoned by one of U-Hauls representatives during their closing hours informing me that I may have water damages to my storage. Monday November 02, 2009 I drove to the u-haul facility, and yes there was water damages to both of my storage bends. The manager Ron Haynes said that all u-haul can do is give me another bend, and Novembers month rent free. I told the manager Ron that I have insurance on my storage. Ron then sent a female to escort me to my bends photo my soaked merchandise, and then he gave me a claims number. Ron, stated that he had a opening on a 10'X10' bend available Tuesday, and that he would give me a call tomorrow afternoon. I called 11/03 -11/04 a employee at u-haul said that he wasn't there at the times. I ended up driving to u-haul to find him sitting there just not taken calls at that moment I assume. Ron said that he was about to call me back because the renter had not finished moving his contents out of the bend. I asked Ron about the other u-hauls around the areas he said that they had vacancies now. Also Ron said that he has one available now that will be ready in a few minutes. I waited out the time went to my bends, and started packing my property for the move. I walked into the new building seen fans blowing on both ends, and moisture on the floor. I opened the hatch to the vacant bend my eyes burned, and nearly pasted out from bleach fumes. I closed the door back then headed towards the office, but before I could get out of the building good another renter griping opened his storage door (FLOODED) water still sitting in the bend. I inform the manager Ron that that building had taken in more water then my previous one, and that someone had attempted to cover up mold, and mildew with a strong scent of bleach. Ron, got heated, sarcastic, and rood saying that if I don't want the bend I can take my stuff, and business elsewhere. Ron also state that they did repair to to building, when I asked can he tell me what repair was done other then pouring bleach to kill bacterial he got hot again. I wasn't going to get into a ### session with this man over his management practices. I definitely wasn't going to lower my standards in front of him so I said that he can talk to my lawyer. Now for the low blow of it all U-Haul storage is now trying to charge me compiled late fees, and storage wages after they refused my payment 11/02 thru 11/05. Management (Ron) said that u-hauls not taken payments from anyone for the Month of November who had damages to their person property due to rain not draining off their lots.

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Alexei Kolchin
, RU
Dec 16, 2009 3:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Reggie,

That is a nerve racking experience. But instead of getting upset, just submit a bill to them
for your damages. If you don't get a response or they refuse,
take them to small claims court (or file an action if the dollar amount is much higher).
Get all your paperwork together.
There is no way you can lose.
Good luck

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U-Haul International bait and switch scam

U-Haul should be prohibited from even using the term "Customer Service." Their customer service reps are arrogant, rude, argumentative, grossly incompetent, unhelpful and, frankly, the dumbest bunch I've ever dealt with. U-Haul has no hiring standards. If there were justice in the world, this company would be out of business.

The customer is always wrong, you appear to be bothering these people by calling, you have to call twice to confirm even the slightest information and you are more likely to be insulted than helped.

Do a favor to those companies that actually care about their customers. Please don't rent from companies like U-Haul.

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VonBrumm
VonBrumm
Rocky River, US
Jan 27, 2011 8:56 pm EST

ANYONE renting from these company's, is most likely being EVICTED OUT of their residential Apt or duplex unit. Most people living in condominiums or owner's of small homes,
CAN afford to pay 'legitimate moving company's' to move their belongings for them.

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U-Haul International - flawed review system do not trust it!

I received from my review email from movinghelp.com a partner Of U-Haul for moving help & labor for "Carolina Moving Labor Company" of Charelston SC so I could leave a review for this lame company. Well I posted a bad review & guess what it did not show up on the moving help website for these cracker jack truck loaders. You want to know why?? The company...

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U-Haul International refuse to rent trailers

U-Haul discriminates against Ford Explorer owners and refuses to rent trailers to them. I e-mailed Ford, and they e-mailed back:

Dear...,

Thank you for contacting the Ford Motor Company Customer Relationship Center regarding U-Haul's Ford Explorer Rental Trailer Towing.

U-Haul International's policy to exclude the Ford Explorer from being an authorized tow vehicle is a concern. Since the Mountaineer is an authorized tow vehicle, their policy is not a result of any functional issues about the vehicle's ability.in fact, U-Haul issued a field bulletin to its dealers that stated: "this policy change was not related to any safety issues." Ford management will be meeting with U-Haul in the near future to discuss their policy.

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bullet888
Salt Lake City, US
Sep 26, 2009 12:35 pm EDT

U Hauls policy is not to dicriminate against Ford Explorer owners. I don't know where you get this. Back a few years ago Ford Explorers were rolling over because of the faulty tires they came with(Firestone?). U Haul sent out a memo to all their centers and dealers stating that Ford Explorers are no longer able to pull U Haul trailers for the safety of the public. I have printed out and read this memo to many customers and most are fine with the policy. Would you want to risk your families safety?

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U-Haul International scam and lies

On July 9, 2009, I agreed to pay $98.14 to rent a 6’ X 12’ U-Haul trailer from EZ Storage in Killen to haul furniture to Mobile, AL. I picked it up on Thursday and was scheduled to return it July 12, 2009. On the return trip to Killen, we were on I-65, approximately an hour out of Mobile, when the trailer came off the hitch around 2:30 P.M. We pulled over and were able to get the trailer off the interstate; however, the break on the trailer was now up, and we were unable to put it down, so it could be reattached to the hitch.

I had purchased insurance for the trailer during the July 9, 2009 transaction, so I called the hotline for help. The hotline customer service representative (HCSR) took our information, as well as the location of the trailer on I-65, which was between County Road (1) & (61) between the Atmore & Perdido exits. The HCSR said it would take 30 minutes to call us back, and when she did call back she told us she was sending a wrecker from Pensacola, FL. I told her that was a long way to come and asked her if she could find anyone closer to us. She said she would try, but called back to let us know J&J was the closest. When the tow truck showed up around 5:30p. m., more than three hours after the accident, we discovered that the harness extension (wire to the lights) was severed when the trailer came off, so we could not haul the trailer anymore because the lights would not work. The tow driver said he would haul it back to Pensacola and take care of it. I called the hotline to let them know J&J had taken the trailer.

On Monday, July 13, 2009, I took the appliance dolly back to EZ Storage. I told the owner what had happened. He told me he was sorry. About an hour later, he called me at work to tell me that my Visa account had been charged $1, 090.05. I could not believe what he was telling me. I asked him what the charges were for, but he didn’t know, so he gave me the number for the Mobile U-Haul Regional office (800-63...). I immediately called and talked to Chuck at the Mobile U-Haul Regional office, and he told me it was a towing and rental fee. That same day I called and talked to Connie at U-Haul Customer Service (800-78...), Ray Poole, EA (205-97...), and Stan Hannon at Republic Western (800-52... Ext.226), which is the Insurance Co. No one could give me any answers.

On Tuesday, Chuck at the Mobile U-Haul Regional office sent me the charges - a $292 rental fee and a $722 cleaning fee, plus $76.05 in taxes. I then called Stan Hannon at Republic Western Insurance. He told me to talk to the U-Haul Mobile office again and get a break down of the two charges. I called and talked to Chuck at the Mobile U-Haul Regional office and told him I wanted a breakdown of the charges. He told me those were the charges. I told him that I wanted all papers dealing with my incident, the tow charges, etc. He said he would try and get them for me. I told him it should not be too difficult that it should be all right there in a file in his office.

On Wednesday, July 15, 2009, I called J&J, the tow company and asked Dan, the owner, for a quote on a car being towed on a flatbed from Pensacola to Mobile. He quoted a flat rate of $225, and said it was good any day of the week, but there would be an additional charge of $25 after 6:00 P.M. I had him fax the quote to me. I also went on MapQuest and mapped the distance from Pensacola to I-65 which was around 60 to 65 miles, the same distance it is from Pensacola to Mobile! I called EZ Storage and told the owner, and he said he would investigate, but was told by someone at U-Haul to stay out of it – he would not say who this person was. However, he did give me a quote of $194.00 for leaving the trailer in Mobile, which included a $157 rental fee, $32 for insurance and an additional tax/fee of $5.

Thursday, July 16, 2009, I still had not received any papers from the Mobile U-Haul Regional office, so I called Chuck, who was not in; however, I did talk to Jim Bean and told him I wanted the papers. He said he would see what he could do and get back to me, but that Chuck was handling my case. He never got back to me.
On Friday, July 17, 2009, I called Chuck at the Mobile U-Haul Regional office to ask about the breakdown, and he still did not have it ready. He finally called me and sent me the details by fax late that afternoon. After getting the papers, I called him back to talk about the towing and wiring charges, but Chuck had already left for the day. That same day, I called and talked to U-Haul Customer Service again, and they directed me to the U-Haul Birmingham office. I talked to Brenda there, but she was not able to help me either. After getting the breakdown of charges, I called Dan at J&J, too. I told him he was over charging for the towing and the wiring. He had quoted me $225 for a 60 mile tow any day of the week. Now he was charging $548 for approximately the same distance, plus he was charging for wiring the whole trailer when only the harness extension was cut.
On Monday, July 20, 2009, I talked to Chuck at the Mobile U-Haul Regional office and asked about the rental fee of $292. He said it was a two-way fee. I told him I wanted a breakdown of this fee, but have yet to receive one.

On Tuesday, July 21, 2009, I talked to U-Haul Customer Service again. They looked up my account and noted that I had taken out insurance, so they told me to call Stan at Western Republic again. I then called and talked to Stan and he said that he would talk to some other people and would get back to me on Wednesday morning.
Wednesday, July 22, 2009, Stan at Western Republic did not call; however, I called Stan twice and left messages.

Thursday, July 23, 2009, Stan at Western Republic did not call, although I called him twice and left messages.
Friday, July 24, 2009, Stan at Western Republic did not call, although I called him again and left messages.
On Monday morning, July 27, 2009, I still had not heard from Stan. I called U-Haul customer service again and was told to call Western Republic. I called Western Republic and asked for someone else to help me. I was put on hold and then told Stan would get back to me today. Stan did call back approximately two hours later. He said he thought that maybe there was something they could do and he would get back to me.
The rental fee, towing and repair charges are usurious! I bought the insurance recommended by U-Haul and should only have to pay the original bill of $98.14, since the insurance I bought covers any accident that might happen. The fact that the trailer came off and was unable to be returned to our car because it had no lights is not my fault, nor should I be responsible for the costs incurred to haul it, repair it, or return it to the location where it was rented.

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C R Jaynes
Irmo, US
Dec 10, 2010 12:47 am EST

Not certain if the person who posted this will see this request, but if so, please email me at crjynes2@yahoo.com. I am currently in litigation against UHaul for selling personal belonging from unit rented from them and appreciate the post showing my claims of Stan Hannon failing to call back despite repeated requests. Would like to hear more of your story. Hope this was settled for you satisfactorily.

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U-Haul International 50.00 charge on debit card

The u-haul customer service worker at 4600 w. colonial drive orlando, fla. 32808 phone [protected] charged my debit card that. was to be used only to reserve a truck for an aquaintance. I had asked if anything could be charged to me and was told my card would have to be swiped for any additional charges. i was told that the truck was not picked up on the 3rd. as agreed. i have the reservation #[protected] and the pick-up date as [protected].therfore there should not have been any cancellation charge at all .-U-Haul took my money for no reason, ,

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Melissa L
?, US
Aug 22, 2009 7:05 pm EDT
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So you want to rent a truck (for someone else) and no one picks it up on the scheduled date? And you think they wouldn't charge you? Um, that's not how it works, as far as I know! When you make a reservation they put that "item" (or truck) basically on hold for you. So they make sure its available for your use on a certain date. The companies have to charge you a fee for not abiding by the rules. If you don't pick it up, or call in to cancel the reservation than it's your lose otherwise they would be loosing more business, when they could have rented the truck out to someone else! Don't blame them for your mistake!

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U-Haul International overcharged

While making a telephone reservation for a cargo van, UHAUL was charging $19.95 per day and .99cents a mile!. I my move would be 160 miles, making the truck $180! Expensive! Anyhow, I told the representative to forget about it, & I am going to use a local rental company. Which was a little over $100 with upto 1000 miles included. She then said she could price match it. She put me on hold for a very long time and when she got back on the phone she said according to policy there is no price matching on cargo vans, but she couldn't point me to where that was the case. I think they made it up seeing how they couldn't compete with that price.

I did a search on Uhaul price matching an I found another disgruntled person who had a similar experience except with a Truck! I bet they pick and choose what they want to match!

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U-Haul International Customer Reviews Overview

U-Haul International provides a variety of moving and storage solutions for individuals and businesses. Their services include the rental of trucks, trailers, and cargo vans of various sizes to accommodate different moving needs. Additionally, U-Haul offers self-storage units, moving supplies such as boxes and packing materials, and towing equipment. The company also provides moving assistance through a network of independent contractors. With a focus on do-it-yourself movers, U-Haul aims to facilitate relocation processes with a wide range of options to suit diverse requirements.

U-Haul International In-depth Review

In summary, U-Haul International provides a comprehensive range of moving and storage services that can be quite useful for individuals and families relocating. However, the experience can vary based on location, and it is important to consider both the positive and negative aspects before deciding to use their services.

Company Overview

U-Haul International has a long history of helping people with DIY moves. They offer a wide range of services including truck rentals, storage solutions, and moving supplies, making them a one-stop shop for moving needs.

Rental Experience

The booking process is generally straightforward, whether done online or in-person. Availability can sometimes be an issue, especially during peak moving seasons. Pick-up and drop-off are usually hassle-free, but the condition of the rental equipment can vary, with some customers reporting cleanliness issues.

Pricing and Value

Pricing is mostly transparent, but it is always wise to look out for any hidden fees or additional charges that may not be immediately apparent. U-Haul's pricing is competitive, and they occasionally offer deals and discounts which can provide additional value.

Customer Service

Support staff responsiveness can be hit or miss. While some employees at physical locations are helpful, others may not be as accommodating. The company does offer various support channels, including phone, email, and chat.

Equipment and Vehicle Quality

U-Haul's trucks and trailers are maintained to varying degrees, and while many are reliable, some customers have reported maintenance issues. They offer a good variety of vehicle sizes and moving supplies, which are typically of decent quality.

Storage Solutions

The security features at U-Haul storage facilities are generally good, with options for climate control and varying unit sizes. However, cleanliness and accessibility can differ from one location to another. Pricing is competitive, but it's important to check for any additional costs.

Additional Services

U-Haul offers moving assistance and labor services, which can be very helpful. They also provide packing and unpacking services, as well as insurance coverage options for rentals, adding an extra layer of security to the moving process.

Website and Mobile App Usability

The website and mobile app are user-friendly, with helpful online tools like size guides and location finders. Features like online check-in and express checkout can save time and streamline the rental process.

Geographic Coverage

U-Haul has a wide geographic coverage, which is convenient for one-way rentals. Their network of locations is extensive, although international services are more limited.

Sustainability and Environmental Responsibility

The company has made efforts to reduce its carbon footprint and has introduced some eco-friendly initiatives. The fuel efficiency of their rental fleet is an area where they have shown some improvement.

Customer Reviews and Testimonials

Customer satisfaction ratings for U-Haul are mixed, with both positive and negative feedback. The company does respond to customer feedback, which is a positive sign of their commitment to service improvement.

Final Verdict

U-Haul offers a wide range of services that can meet most moving and storage needs. While there are some concerns regarding equipment maintenance and customer service, their extensive network and competitive pricing make them a viable option. It is recommended to read recent customer reviews for specific locations before making a decision. Overall, U-Haul is a serviceable choice for those looking for DIY moving solutions.

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