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Ugg.com / Deckers Outdoor
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3.5 121 Reviews

Ugg.com / Deckers Outdoor Complaints Summary

75 Resolved
46 Unresolved
Our verdict: With a good resolution rate, Ugg.com / Deckers Outdoor generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Ugg.com / Deckers Outdoor reviews & complaints 121

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Newest Ugg.com / Deckers Outdoor reviews & complaints

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2:33 pm EST
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Ugg.com / Deckers Outdoor ugg boots

I too ordered Ugg Boots from Agogmart (they are also called ugg.gg) I have not yet received my boots to the sum of £129 which has already come out of my bank (the money went from my account to Bargain 18). I ordered these boots 3 weeks ago.

I have cancelled my debit card and go a new one.

I have found the email address to contact: [protected]@gmail.com a lady called Anny always replies back to my queries.

Hope this email address can help .

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Ugg.com / Deckers Outdoor fraud

Cant believe my eyes! I have just put a claim in with paypal about this UGG.GG web site as i bought a pair of boots for my daughters xmas, then realised that the company was a scam. Was gluten for punishment and was looking at web sites for uggs. When i thought i had come a cross the official site of uggs, from my past experience i thought i would sent them an email first to confirm that it was an official site and not yet another scam, when it said that the site was having problems and could not send the email. I had a good look at the site when to my amaze under the UGG sign on the left hand corner was ugg.gg. I couldn't believe my eyes! So i though i would see if i tried to buy a pair of boots if it would take the payment and YES it would have went if i had not stopped it. I CANT BELIEVE THAT IF YOU TYPE IN GOOGLE (UGGS )THEN IT STILL COMES UP AS A SPONSORED LINK. GOOGLE GET YOU ACT TOGETHER TIMES ARE HARD ENOUGH WITH OUT PEOPLE SCAMMING YOU!

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frank 70
manchester, GB
Dec 15, 2012 6:19 am EST

http://www.uggbootsoriginal.com.au/ and many others if you check all have same email address for customer service. they are all scams. i`ve been waiting over a month now, i have informed my bank and trading standards . i think google should take some of the blame to . cant believe i got scammed lesson learn dont trust google and double check all internet traders in furture, google you should be ashamed of yourself this fraud scamming company have loads of adverts on your first page for ugg boots, they shold all be took of, if they dont give out phone number or address they should less come with buy at your own risk ... miss fuming watkinson

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toni cook
Lincoln, GB
Oct 27, 2011 9:43 pm EDT

i to have orderd 2 pair of boots for my grandaughters for christmas i on income suport which i could, nt afford

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huskers99
Broken Bow, US
Jul 27, 2010 4:50 pm EDT
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I ordered quickbooks pro and it was a FRAUDELENT thing as well. Already registered under another name. ECPSS and quicksofts the SCAMMER and FRAUDER. Do not buy anything from either as one starts it and the other condones it. Both CHINA.

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huskers99
Broken Bow, US
Jul 27, 2010 4:42 pm EDT
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I ordered quickbooks pro and they already gave it to a customer so it was doubled up. Scam, fraud. JUNK> DO NOT believe this site as it looks legit, popquicksofts and ecpss as well. They are chinese and if you can't send it back...no address...then you can't fruad case it oversees. Someone needs to stop this mess.

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Nanctsmith
, AS
Jun 12, 2010 2:19 am EDT
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As far as I know, Ecpss always respond customers' email quickly.
ECPSS is a leading e-payment service provider, with a mission to provide the best e-

payment solutions and value-added financial services.

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Randy Ray Norton
Asheville, US
May 28, 2010 12:55 pm EDT
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The ECPSS needs to check out there clientele a little more if they are legit. I ordered Windows 7 from www.popquicksofts.com
and received an invalid copy, called Microsoft and they confirmed. Microsoft said it was an OEM version and without a mfg code it was invalid. I sent an email to ECPSS and popquicksoft and received no response?

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cookingmamaw
, US
Apr 21, 2010 12:03 pm EDT
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I ordered MBT shoes through USA-MBT which is out of China. I went through the ECPSS payment system. I ordered them last Wednesday, the money was taken out of my charge card on Thursday, and I received both pair of shoes yesterday. I had good communication from ECPSS so my experience with them has been a good one. They are not a fraudulent company. Maybe the ugg place is, but the ECPSS is leginimate.

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Elkar
, US
Mar 10, 2010 3:39 pm EST

I think its time that America stop bowing down to China! These websites shouls not be allowed to exist let alone bear the name and trademark of a legitimate company. I am furious that I have to file dispute after dispute when the Better Business Bureau should be protecting its citizens! What the hell do we pay taxes for if our government can't even protect us from Chinese scams!

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luisa Haber
north bergen, US
Mar 04, 2010 4:01 pm EST

i just got my credit card statement and i see my bill has been charged for the ugg boots but i noticed it had a exchg rate on it and i freaked because i figured it was someone billed my account fraudently. i have not received any boots but my card was charged, by a yuan renminbi. and it also has a website WWW.ECPSS.COM,

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sharonjones
notts, GB
Feb 22, 2010 5:33 pm EST

i too have been done by thes people and they have taken the m oney twice out of my account

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7:46 am EST
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Ugg.com / Deckers Outdoor faud website

I recently ordered a pair of boots from www.ugg.gg. After making the order I started having doubts to wether this was a genuine website. Www.ugg.gg is set out exactly as the official ugg Australia website, for which i am sure must be copy right. So i decided to investigate this website and discovered many complaints had been made about it e.g. people not recieving their boots or if they did recieve the boots they were not genuine uggs. When I tried to track my order it just took me round in circles and was showing me pages of chineses writing and their were no contact details to get in touch with the website. I am now certain that this is a big scam the myself and many others have fell for so please stay clear of this website www.ugg.gg.

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8:19 pm EST
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Ugg.com / Deckers Outdoor uggs boots

I placed an order for 3 pairs of "Ugg boot", about 3 weeks ago...have not receieved anything yet. I realized the next day when I was searching for a customer service number on the website and there wasn't one that this site was likely a counterfeit dealer of ugg boots. I called my credit card and they got my money w/in 12 hours of me ordering but they were not listed as Ugg boots...they got my money under the name of Flat Irons.com. I cancelled my card right away and filed a complaint. Hoping my creditor can go after the merchant's bank w/ the dispute that I never received thier product. Lesson learned, if you order on line...never order from somewhere that doesn't have a customer service number where you can actually talk to someone. Now the website is actually gone. Haven't been able to find it. Guess they've had numerous complaints and had to shut down.

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Ugg.com / Deckers Outdoor ugg boots

I was also duped into buying a pair of what I thought were genuine Uggs from Ugg GG, the site was professionally produced and it was at the 'top of the pile' when I googled 'Ugg Boots'. My credit card was charged and when I hadn't received them within a week, I went back to the website, trying customer services and was transferred to Ugg Australia and it told me it was a counterfeit website. I contacted my card company and they were brilliant, told me that they had received hundreds of calls about this company. The boots did arrive but they are clearly fake; my card company have now set the ball rolling for a charge-back for me. This site now appears to be closed down so I can't contact them to ask them how to send these boots back.
They are made in China.

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gmurdo12
Dumbarton, GB
Dec 05, 2009 5:59 am EST

I was also conned! Ordered a pair of UGG boots and again the money was taken from my credit card long before the boots arrived. When they eventually turned up they were in a battered old plain cardboard box which had been sent from China! The stitching was all burst and they were clearly fake and the wrong size, I bought them for my 12 year old sister so as you can imagine I have been quite upset about it. I am going to contact my credit card company today in the hope that they can help me claim my money back. I feel really silly for going onto this site in the first place.

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Ugg.com / Deckers Outdoor - fake

I have ordered 2x UGG boots without knowing it was a con! I have received the 2x and they are both the wrong size and they look terrible! I payed £125 for the ps. Is there a way of telling the bank about the transaction and investigate it or I have just lost that money? I need some advise. many thanks carolina

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1:31 pm EST
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Ugg.com / Deckers Outdoor selling fake stuff

Thedenimzone.com sells fake stuff! I recently ordered boots and jeans. they're all fake! do not buy anything from them!

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live n learn
29200 bandy's ridge dr, US
Jan 06, 2010 9:44 am EST

I ordered and almost 2 mo. later did rec. my boots. The were obvious fakes, returned them but no refund. Should have kept them, fake is better than none.

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bellasmile2
Grosse Pointe, US
Dec 09, 2009 2:05 pm EST

The Denim Zone is a scam website. They charged my credit card but never shipped out my order. When I called, they have a standard answering machine which takes messages...yet no one calls you back. They ask you to email them questions. Yet, they never resolve your issue. Now the phone number is off the website. Thank goodness my credit card has a great fraud department and is reissuing me my p ayment.

DO NOT PURCHASE FROM THIS COMPANY!

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12:03 pm EST
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Ugg.com / Deckers Outdoor Fraudulent Transaction

Warning - I tried to purchase some Uggs as a present and stumbled across the webstite www.ugg.gg who were offering a reasonable discount and worldwide shipping, having selected the items and proceeding to checkout my transaction failed twice after the additional Mastercard security and was then offered an alternative bank to try with the retailer which I duly declined to complete as I started to get a little suspicous.

To my surprise some 4 days later I noticed a transaction from www.agogomart.com on my card statement and after some research linked this to the above trading site, I have found that;

(1) www.ugg.gg is one of many trading styles of a Chinese counterfeit trader
(2) That despite your card transaction being declined you will have inadvertently already paid
(3) That although Mastercard will not admit anything they are clearly aware of this trader and happy to help.

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iceartistmanagement
London, GB
Jan 10, 2010 6:18 pm EST

This company sell fake ugg boots they copycat the original ugg website and silly me, because they accepted paypal I really assumed it was an authorized site. I waited 4 weeks for delivery and eventually they arrived probably because I had opened a dispute with paypal for non delivery. The label on the back of the boots isn't straight, inside the fur is not real, they came in the most shabby box, with no invoice or where they came from. Paypal have now washed their hands of it as they say the item has been delivered. So here I am with a pair of rubbish ugg boots.

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Mat Jo
Wakefield, GB
Jan 12, 2010 8:02 am EST

Use www.ugg.gg to get some very well priced ugg boots for my wife. When we got them they were too small so tried to return for a bigger size. Unfortunatly ugg.gg returns policy is also fake as they give you the returns info for main dealer in America. I tried to get a bigger size but main dealer sent them straight back stating that the boots were not authentic ugg.

I am now stuck with fake boots that are too small and out of pocket. Don't use UGG.GG

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Libby2525
Chester, GB
Dec 01, 2009 1:39 pm EST

This seller is fraudulent. The website is a complete rip off of the genuine Ugg Australia website. The boots are fake & come from a factory in China! Do not buy from this website! In a few weeks it will probably close down & reopen under another name so watch out. Always check if the website is licensed to sell Uggs before you buy from them. The official Ugg website has a list of sellers that should be avoided.

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susan billington
Upton, GB
Nov 20, 2009 2:14 pm EST

do not purchase uggs of this website, they take your money then you cannot get in touch with them beware of www.ugg.gg .

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Claire.got.ripped.off
, GB
Jan 02, 2010 8:04 am EST

I ordered boots on the 18th December and received an email with an order number. There was no where to track the number on the website when i logged back on. I have received no further information on the boots, no boots have arrived and the payment has been taken. I cannot find what the website is now operating under. Money gone and I'm left without my christmas present. Can anything be done?

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Lorna12
Halifax, GB
Dec 15, 2009 8:23 am EST

i payed for 4 pairs of ugg boots at the end of oct, i have no boots and no money back, but today i have received an email from jack asking why i refused to pay for them, has anybody eles had a responce from them and how do i get my money back

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E A Riley
, GB
Dec 14, 2009 8:15 am EST

DONT GO NEAR THIS SITE!

I am one of many who have been conned by this very professional looking site!

Hopefully we will be refunded money by bank.

If you do use this site keep and print all correspondance you receive as this will help you claim money back

YOU'VE BEEN WARNED STEER CLEAR!

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EAnnet
Dunfermline, GB
Dec 03, 2009 6:37 pm EST

Bought boots from this site. Credit card used. Credit card entry Fast Delivery, Nicosia, Cyprus for $98USD. Classic short ordered classic tall received. Will not exchange. Now belive that this site is trading fraudulently. How do I know if my boots are genuine or not? Can I get the transaction stopped?

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amylamont
Glasgow, GB
Dec 01, 2009 4:09 am EST

my boyfriend bout me 4 pairs of these boots over a week ago now. we both thought it was a genuine site as it had the symbol stating that it was secure. im still waiting to recieve my boots, however most people are sayng there fake . . . has anyone ever returned anything. my boyfriend also paid by his bank card so how does he go about complaining. these sites are not well stated enough thats just put a bad star to christmas for me :-(

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denise anne
manchester, GB
Dec 06, 2009 3:13 pm EST

i also got conned by these evil people paid them £75 for a pair of igg boots and they never came, only found out their game when it said on the news about shopping sites being closed down due to fraud, am very upset and dissapointed as i am not loaded and it was a lot of money to me

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11:33 am EST
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Ugg.com / Deckers Outdoor fake uggs

I ordered ugg boots form hugesaleuggboots.com 2 weeks ago and they finally arrived. they looked pretty good until I took them to the ugg store, where I was told that the boots I had were fake. granted they are very good fakes, no one likes to be scammed. do not order from this website unless you are looking to buy fake uggs!

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AndyS
Wakefield, GB
Dec 04, 2009 6:04 am EST

http://ugg-advice.weebly.com provides a list of over 350 fake online UGG web sites, don't get caught out!

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Ugg.com / Deckers Outdoor fake fake fake

I ordered ugg boots from the website : www.uggcanada.com and it turns out they are fake! the website seems really legitimate, but the product came from an address in shanghai china, xingren co ltd. huyi gonglu [protected]

The response I got from them when I asked about a return policy is that they will exchange the boots for me.
Now I have to pay 40$ in shipping to send the counterfeit product back to them.

Www.uggcanada.com is a fake fake fake counterfeit website...

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xxmadiiiilovexx
South Burlington, US
Jan 09, 2011 1:39 am EST

If you ordered from ugg australia themselves you wouldn't have this problem..ugg australia has a list on there website of authorized online and store retailers. you should look there
http://www.uggaustralia.com/retailstores/dealerlocator.aspx?p=ar

http://www.uggaustralia.com/retailstores/onlinestores.aspx?p=aor

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tods
, IE
Jan 02, 2010 7:17 pm EST

hey, has anyone actually got a canadian address for these shiesters?
i can empathise with everyone on here and now that i've lost my job and have loads of time on my hands at the start of a new year, im going to spend as much time as i have available to ensuring that there is some consequence brought to bear on these shiesters...

I recently came across a letter on google from deckers usa requesting google to remove this site as they were infringing on copyright...all the site did was remove the logo's which were copyright infringement and they continue to operate... it is really down to the ISP's to police this type of fraud but they don't seem too interested in doing so...

anyhow if anyone can help me out with information of any kind, i'd greatly appreciate it...

regards,

donal

tobindonal@gmail.com

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Wendy777
Golden, CA
Dec 05, 2009 12:02 pm EST

I ordered some boots from Uggcanada.ca too and the tracking numbers is invalid also - i have complained to them via email and also told the official UGG Australia website too about this scam - I am trying to get my money back as I do not want counterfeit boots that are made in a sweatshop in China where workers are underpaid and work in dreadful conditions, this has to stop, I am going to also contact the media and the trading standards regarding this scam.

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zeker
st albert, CA
Nov 30, 2009 11:56 pm EST

I order some several days ago before I read this but knew after receiving my paypal payment notice that there were chinese lettering in the account information and the boots were no way real - too late anyhow emailed right away to cancel my order but was told it was too late as I had used paypal since i dont want these fake boots that they insist are real they told me not to sign for the package and they would be returned to them and they would refund my money but how is that possible with paypal. i dont plan on signing for the package in hopes that I will receive my money back but I think it will be a loss cause
keep you posted

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blooper
Vancouver, CA
Nov 26, 2009 1:09 pm EST

I just ordered a few days ago and the canada post tracking number is not valid. How long did it take to recieve the product?

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Tiff55
Williams Lake, CA
Nov 24, 2009 1:18 pm EST

I ordered from them too and now they are telling me that I didn't even order from them in the first place..and I have the emails to prove it! Mine came from shanghai too and they're so fake..I knew as soon as I opened the box...did you look into any further?

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Ugg.com / Deckers Outdoor terrible company

I bought a pair of boots from uggbootsforall.com however they were unsuitable and didn't fit. their website says that they give refunds as long as you inform them first. however after numerous mails I have heard nothing in response!

Do not buy from them as there is no guarantee that they will ever get in touch or uphold their company policies.

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Rochelle Mitchell
, US
Aug 21, 2015 7:03 am EDT

So disappointed - ordered and paid for a pair of ugg boots to ship as a gift to Germany nearly 7 weeks ago. They were dispatched within the week, however never arrived.

I was not given a tracking number as promised on their website and I have sent two emails to both email addresses, plus an inquiry via the website without a response. The phone number listed on goggle goes through to a male who knows nothing about ugg boots.

Have left a negative review on Google on their company profile and encourage anyone else who has had a similar experience to do the same to warn other purchasers - wish I had found this page or seen a google review before i purchased :(

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Maggie Haripersad
, ZA
May 20, 2013 5:27 am EDT

I ordered a pair of boots on 4 May 2013. I have still not received them.
No contact no.
This is a scam.

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Keith and Angela Revell
, FR
Jan 09, 2015 3:15 am EST

I bought a pair of Chestnut ugg boots from this company for my wife as a Christmas present she went to wear them a couple of days after Christmas only to find that the sole on the right boot hadn't been stuck and 3/4 of the sole was flapping loose, I've e.mailed uggbootsforall every day without any response after careful inspection I'm pretty sure these are fake, somehow this ### company needs shutting down.

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Jumpsy
, GB
Dec 10, 2014 1:30 pm EST

I returned my ugg boots for a refund to uggboots4all. my daughter didn't want them. they've never replied to me and ive sent loads of emails. so im out of pocket for £73 and also for the cost of returning them. You think theyd have the decency to reply. I don't think they need to give you a refund if you've just changed your mind but I didn't realise that until I read it just now. im really peed off I cant get my money back now. they just ignore your emails constantly. : (

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Rodney Brown
Adelaide, AU
May 01, 2014 9:53 pm EDT
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on the 14/4/2014 i ordered 10" Moccasins from UGG BOOTS FOR ALL got order number from them108516037 then about a week later i got 2 emails saying they have been shipped on the 22/4/2014 it is now the 2/5/2014 and still haven't got sent them many of emails to them never got a reply once from them at all really pissed me of as i love my moccasins now i can't afford to get any others ready for winter as these cost me $60 bucks and i am on a disabilty pension also i live in Adelaide and the company is in victoria now i have got items from the USA Quicker ! also can't find a phone number any were !

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Heathers Designs
Tamworth, AU
May 21, 2011 6:37 am EDT
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My complaint is very real

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Heathers Designs
Tamworth, AU
May 21, 2011 6:35 am EDT
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One month ago I ordered from UGGBOOTSFORALL somewhere in Melbourne Australia. The company gave me a false Australia Post tracing number, blocked my emails when I asked where my moccasins were, and took the payment of course. I complained to the bank and gave them all the evidence of blocked emails, false tracking no and my Visa card was reversed by the bank and I have my money back. Please don't buy from them, I am one of the lucky ones getting my payment reversed. Heathers Designs.

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pattywatty......
Salford, GB
Jan 11, 2010 5:54 am EST

i have done the very same bought them like you say they are crap they do not reply to your emails i dont know what next to do to try and get my money back i will keep checking to see how you get on and if i get anywhere with them i will let you know.PLEASE ANYONE READING THIS DONT BUY FROM THEM...

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beckyd3
keighley, GB
Dec 15, 2009 7:55 am EST

DO NOT BUY FROM UGGBOOTS4ALL. I have had the same problem the sizes were wrong and the colour was crap. The black boots were faded and the chocolate boots were a light camel colour. They have no support on the heel and they look cheap and fake. I have tried to get my money back as it states in their returns policy but i have heard nothing from them.I will not let them get away with ripping people of and i am going to take further action.

DO NOT BUY FROM THE M PLEASE!

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Ugg.com / Deckers Outdoor Fake quality/bed customer service and wrong order

I ordered EGGS shoes in Black color and size 8, after my prompt payments I received package with faked UGGS in original box with different color and different size
After I contacted Customer Service and indicated my problem, they asked to send pictures with wrong size and they admitted that problem on their side
I did not hear anything back from them since then ...Be aware ...Before you order ask me for pictures and emails

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Ugg.com / Deckers Outdoor fake website and goods never arrived

I ordered a pair of uggs boots from the address above. I wasn't aware of all of the fake websites at the time and believed the uggs boots were real and coming from australia.
Since then I have heard about the internet scam. £57.23 was taken from my account on the 9th october and I was sent an email on the 14th saying they had been shipped. I have never even recieved the ugg boots and the website now seems to be unavailable.
I don't think the boots will even arrive and so I have just handed money over the the website.
I tried to reply to the email about shipping and the message came back from a s e asian email address so they are obviously not based in australia.

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Ugg.com / Deckers Outdoor non received goods

I still have not received my ugg boots ordered on 17.09.09 they say 6 to 10 days delivery, I have tried lots of e mails asking them but i don't get a reply. Have i been conned is there any way I can report them to trading standards. There are no phone numbers to contact anyone and some of the e mail addresses do not exist. What shall i do thanks c.. Hancock

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Ugg.com / Deckers Outdoor refund not received

I have learnt that you have to be very cautious buying over the internet. I bought my "uggs" last January from http://www.uggbootsaustralia.com.au/ thinking they were genuine uggs, they have in the smallest writing ever at the end of their website that they are not to be confused with ugg australia.

Total nightmare of a transaction. The boots were ok but the logo on the back said "jumbo ugg" which in my opinion looks ridiculous, and I was buying believing they were originals, I wouldn't wear fake uggs. They agreed to take them back, I sent them back and ever since they are ignoring my emails. Have emailed them approx 40 times. Trying since February 09 to get a refund!

I have now resorted to phoning them, awkward with time difference, they asked for proof of delivery which I have now emailed them so fingers crossed. STAY AWAY UNLESS YOU ARE 100% SURE YOU WILL WANT TO KEEP THEM! Such a waste of my time I'm fuming!

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catherine spencer
Market Harborough, GB
Dec 06, 2010 5:30 pm EST

received items from ugg boots australia and they sent me two left feet.

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sarakai679
Melbourne, AU
Sep 13, 2012 11:45 pm EDT

A lot of people get confused when buying UGG boots, perhaps because they're not aware of the history behind the boots and the recent politics surrounding the Deckers trademark. There is, of course, only one UGG brand by Deckers, who have trademarked the term "UGG Australia". However, the term UGG is simply a generic term for a sheepskin boot in Australia, where the boot originated, and for this reason the trademark laws surrounding the term UGG are different in Australia. If you want the Deckers brand "UGG Australia" then go to the Deckers website and it will direct you. However, Deckers are American and make their boots in China. If you want Australian made UGG boots, simply check the website you are buying from for an Australian URL code, or do some research on the company before buying. As part of an agreement with Deckers most UGG companies in Australia will have a section on their site which explains that they are not affiliated with Deckers. Jumbo UGG, the brand you mention, has this information written within their 'company history', 'about us' and 'FAQs'. I agree you have to be careful when buying UGG boots, but as with anything you should always read the terms and conditions. For example Jumbo Ugg states on their return policy "Receipt of goods with the assumption they were a different brand, look or feel does not constitute 'not as ordered'". A company can't be held responsible for the buyers bad judgement if they have supplied all the necessary information.

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12:08 pm EDT
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Ugg.com / Deckers Outdoor fake

http://www.uggstore.ca / RiseBeauty, Inc. = SCAM

After years of debating whether she should shell out a few hundred bucks to buy a pair of Uggs, my sister finally bit the bullet and purchased a pair from http://www.uggstore.ca (because she couldn't find the color she wanted in the stores). Now, it turns out that they're not the real thing, and she doesn't have a shipping address to return them within the required 7 days, since they were sent directly from China, instead of Vancouver. The return address is in Chinese. Does anyone have a return address for RiseBeauty, Inc. This is the company behind this scam. BUYER BEWARE.

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jason
, CN
Mar 23, 2009 12:05 pm EDT

the store is a cheating company, they sell the fake uggs from china.but they advtesting their ugg is ture, so many people is cheated by them.I am cheated too.so every body don't buy ugg from them.

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6:34 am EST
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Ugg.com / Deckers Outdoor overcharged / non receipt

I have purchased 2 pairs of UGG boots from this website on Monday 23rd Feb. The invoice total was £169.59 (I printed receipt) clearly stated on the checkout page on the site. They sent me an auto response e-mail stating the boots had been dispatched which was quite concerning on its own. I then checked my bank account and discovered they had taken 3 payments of £184.00 and 3 charges of £1.50 from my bank totalling £556.50!. I have since sent several e-mails with no reply and I have contacted my bank who will be investigating but state they may not be able to do anything as I paid with debit card and not credit card! Is there anyone out there that can help me, I know others have been ripped off by this company alsobut plz contact me !...I will not let this lie!

Read full review of Ugg.com / Deckers Outdoor and 10 comments
Update by kazolina100
Feb 28, 2009 6:18 am EST

Hi there, I am having problems with them also. I paid for 2 pairs of boots totalling £169.59 and they have taken £557.00 from my account! I have been e-mailing for 2 days now and recieved nothing. I have contacted my bank and they are investigating and I have also reported them to a goverment website for fraud prevention. Can you let me know how you get on kazolina100@yahoo.co.uk .

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L Dalton
Newton Poppleford, GB
Feb 21, 2009 9:26 am EST

I returned a pair of ugg boots to the ugg store unworn with their returns form which I down loaded because they were too small I purchased a larger size which I also had to pay for. I am still waiting for my money to be refunded to me I have sent 3 E-Mails but have had no reply this has been going on since January what do you do

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kimw199
Newcastle, AU
Jun 06, 2013 8:09 pm EDT

Raccoon dogs skinned alive in China to make fake Uggs! This needs to stop

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kimw199
Newcastle, AU
Jun 06, 2013 8:06 pm EDT

The Barking Army

Raccoon dogs skinned alive in China to make fake Uggs! This needs to stop

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c14ldr11
north lanarkshire, GB
Feb 18, 2011 2:29 pm EST
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hellouggstore.com stay well clear off they sent my boots they were seized at customs, then they were checked by ugg uk and guess what FAKE they sent them back and i have not received any refund, they do not even get back to you, i ordered them on 12th dec 2010. what now? not sure..

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Eagle Girl
croydon, GB
Jan 19, 2011 2:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought some from this company. THEY ARE FAKES! The triangle that says Australian Made is NOTHING to do with them being genuine UGGS, DO NOT USE THEM! My colleague at work also bought some from them...fakes

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Geert
, NL
Feb 24, 2010 8:54 am EST

Dont buy from this site, UGG STORE Australia
Iwas ordering two pairs, paid with Paypal,
After a month no shipping and answers to my mails at all.
At last Paypal was giving my money back.

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A Lovett
London, GB
Jan 14, 2010 9:22 am EST

they did the same to us - we are claiming back on credit card - All i can suggest is to contact their trading standards as we have done - website is www.consumer.vic.gov.au You then go through their complaints procedure for non receipt of goods. With any luck these people will get shut down.

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alison cliff
Pontefract, GB
Apr 08, 2009 1:39 pm EDT

please do not buy from this company my boots were fake i cannot get a answer i will be going to a solicitor about this company

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Bigbird
St Leonards, GB
Apr 06, 2009 1:52 pm EDT

Hello - I too ordered two pairs of "Ugg Boots" from this Company - I did receive the boots - but they were too small and were not original Uggs - after several emails and no replies I decided to send the boots back by registered delivery and ask for a full refund. They received the boots back and still did not ackowledge any emails so as I had paid by credit card I asked my card company to investigate this matter for me by way of a dispute. After 5 days I received an email from Uggstore Australia saying they had refunded my card - on duly checking my account I found the money had been refunded but less a 15% restocking fee - my credit card had to be replaced with a totally different account number to protect me from any further debits - Good luck I hope it all works out for you in the end - I only hope that more people do not get ripped off by this Company - 15% restocking fee - what a joke - but I guess at least I managed to get some money refunded.

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norman
, CN
Mar 11, 2009 10:52 am EDT

they're selling fake ugg boots. dotn' buy from them.. FAKE boots ;(

www.uggstore.com.au

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3:21 pm EST
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Ugg.com / Deckers Outdoor fake ugg boots

The web site says they have a california warehouse but they don't.
Their web site says to get return form click here but it's not there.
I ordered ugg boots and as soon as I found out (same day) they were not real uggs I cancelled my order. I was told it was too late. When the boots finally came I asked to send them back because they were fake. I was assured they were real. I was told I could return them but I would have to pay the shipping estimated at $50.oo and if I wanted another pair I could keep or give away the other pair and I could reorder - they would give me a coupon (?) but I was not going to give them any more of my money. Not a reputable site. No site with the word ugg in it is an authorized site with the exception of ugg australia. These boots were offered at a substantial savings - should of been the first clue.

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join
, CN
Oct 01, 2009 7:39 pm EDT

I am the loyal custom of yours. But today I search the product by “google”. The web www.uggmvp.com just after your authorized. And they are said is your are cooperation with china.I ordered ugg boots and as soon as I found out (same day) they were not real uggs I cancelled my order. I was told it was too late. When the boots finally came I asked to send them back because they were fake.

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7:15 am EST
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Ugg.com / Deckers Outdoor boots

I have had my ugg boots for 5 months after saving for them, now where my toes are a hole has appeared on both boots, I do not find this acceptable from such a expensive, popular product, I am a lone parent so certainly not a`f`fo`r`d to spend that much on a pair of boots for them to last no time at all

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sadfsa
, CN
Oct 13, 2010 1:38 am EDT

ugg boots, ugg boots sale, ugg on sale, cheap ugg boots on sale

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Vgultyaeva
brooklyn, US
Apr 13, 2010 2:58 pm EDT

i purchased 2 pairs of ugg boots. i have received them more than 1 month later and boots are face. boots are made poorly and it is possible to see that they are not original ugg products. when i tried to return my order they did not wanted to listen to me and all they told me is that the boots are real and they would not take them back

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April86
Lanham, US
Jan 23, 2011 12:36 am EST

no onewants your ugly fake cheap knock off uggs!

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Debs Colchester
Colchester, GB
Dec 17, 2010 12:02 am EST

I have also had the same probem with my ugg boots. M
My toe on the left boot has a big hole in. I have had them for a year but have worn them little and agree for £200 you would expect a longer wear/tear period. I would be interested in anyones views on which is the best way to deal with this problem. I have the box still but not receipt although can prove with card statement. Bought from an Office outlet.

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Ernesta
Surbiotn, GB
Mar 11, 2009 9:40 am EDT

I have had my ugg boots for 2 and a half months, i have washed them twice with the real ugg products that i payed £35 for. I am very upset as they have changed colour they were chestnut and now its a sandy colour. I payed over £190 for them and they say their supposed to last over 2 years or more. YEA RIGHT! Does anyone know where i can send in a complaint to Ugg Australia? An address, email or contact number.

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1:39 pm EST
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Ugg.com / Deckers Outdoor fake product

My daughter ordered boots online from uggfur boots. they were delivered by ems with a tracking #. the tracking # comes back to a company called xingren co. ltd. all the writing was in chinese. it looks like the contact person was huyi gonglu ph# [protected] the boots are fake and wrong kind and size

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Dianne
Fairfax, US
Mar 29, 2009 6:52 pm EDT

I also ordered uggs from this site, also got the paper work only written in chinese with no return information on it, checked the web site (which I did find) and their return policy is ridiculous...they list many reason why you can't return them including "they don't fit, you don't like them" etc etc...all the reasons that people have for returning things and they have to be returned within 5 days. I have now lost $90 on a pair of uggs I don't like, which aren't comfortable. I will neve ever skip reading the return policy on anything I order. I'll be in touch with the company, to further my aggravation I suppose.

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Dee0383
, US
Mar 07, 2009 2:10 pm EST

Another website to stay away from is fashionuggboots.com. My boyfriend bought me a pair through them and they are fake as well. I am sending them back I better get a full refund.

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E.A.
, US
Feb 18, 2009 10:36 am EST

I recieved my black ugg boots from uggfurbots .com and they are fake. The black fur comes off on my feet and they are made out of stiffer fake leather than real uggs. They are also one inch shorther than the " classic tall" ugg boots are supposed to be on my calf.I paid $90.00 for fake uggs. They have everything word for word that real uggs do on the inside tag and come with all the same packaging that real uggs do. I have tried to send them back an email and have gotten no response and the website is now gone. Mine also came from Putin, China. I did also notice many misspellings on the website and email regarding my tracking number. DO NOT ORDER FROM UGGFURBOOT.COM! THEY ARE FAKE!

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Diane
Raleigh, US
Feb 17, 2009 10:21 pm EST

My husband ordered me some boots from uggfurboots.com and although they DID arrive as promised on Christmas Eve, one of them had about an inch rip up the back. He sent an e-mail to complain and was told by someone named 'Cherry' to return them (at our expense) and if they determined that it was a manufacturers defect, they would send some new ones. The name and address we were told to ship them back to was jianyong zhang in putian city, china. So to sum this all up, we paid $160.00 for the FAKE UGG boots, I spent another $35.00 to send them back, on January 6th, and we have yet to hear anything from them. It is now February 17th and my guess is that they've already shipped the same damaged fake boots to some other poor soul and took their money too! Oh and the web site uggfurboots.com has misteriously disappeared. One of the computer programmers I work with has given me 3 different websites to report international fraud which is what I plan on doing. I warn anyone who is thinking about buying from this outfit to STEER CLEAR!

Diane

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Crystal
Glendale, US
Feb 15, 2009 6:46 pm EST

It has been 10 days since I ordered from the same website. When I looked today, the website seems to have disappeared, and I have no way of contacting them. How long did it take your daughter to receive her order?

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