I have bought 3 pairs of boots and shoes from www.uggsdirect.co.uk and have been very pleased every time. I pre-ordered the Ugg Cardys and they never took the money out of my account until the boots were sent out to me. One pair of boots I ordered were too big, I emailed them and they asked me to return them, i was a bit wary as I had paid a lot of money out and I was sending the boots back with nothing to show for my money BUT within 3 days, a new pair were delivered.
I have always had regular emails from them and they send me emails containing at what stage my orderis, eg, being shipped out, awaiting dispatch. You can also track orders online.
I think a lot of people are mixing this site up with uggsalesdirect which is not the same thing. I have recommended uggsdirect.co.uk to lots of people and they have never had any trouble either.