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Ugg.com / Deckers Outdoor
Ugg.com / Deckers Outdoor Customer Service Phone, Email, Contacts

Ugg.com / Deckers Outdoor
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3.5 121 Reviews

Ugg.com / Deckers Outdoor Complaints Summary

75 Resolved
46 Unresolved
Our verdict: With a good resolution rate, Ugg.com / Deckers Outdoor generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Ugg.com / Deckers Outdoor reviews & complaints 121

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Newest Ugg.com / Deckers Outdoor reviews & complaints

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V
4:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ugg.com / Deckers Outdoor bad quality product!

I bought my daughter some boots from this company, after 8mths they fell apart with very little use, and they refuse to do anything about it, because they only offer a 30 days warranty. If the product falls apart after that, they don't care.

Read full review of Ugg.com / Deckers Outdoor and 64 comments
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Dana Imber
, US
Feb 04, 2023 6:29 am EST

MAYERS.co.il

I bought ugg from them and the sole is no longer attached to the shoe after 1 month, the company told me they have your permission to sell, and it's not fake, I think it is, please check it.

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Pepper022
Detroit, US
Jan 22, 2023 4:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was gifted UGG boots for my birthday. January 01, 2022. I have many of UGG boots never have I purchased or receive until last year of January 2022. I paid for shipping to send back to UGG. I was sent a letter stating they are out of warranty. They were sent back with descriptions of defects. Defects are visible.

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Pepper022
Detroit, US
Jan 08, 2023 1:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please help with my issues

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Brigid Faulkner
, GB
Aug 20, 2018 6:28 am EDT

My daughter bought me some boots to replace some I've had for 8 years, they have a hole in top of them, I've only used them a few times, I was very dissatisfied

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Alfie Noakes
Bungay, GB
Jan 25, 2010 8:52 am EST

I ordered a pair of 'upside' ugg boots but when they arrived they were taupe and not black as i had ordered and also the design was not as in the picture so i asked them to send me a freepost returns label so i can send them back for a refund but they are refusing saying they sent out the right order but they have not and these cost me around £ 90 and i cannot afford to just through that sort of money away

Please can you help

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2~Much
, US
Feb 07, 2016 6:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

I order from this company on January 28, 2016 and they got to me on February 1, 2016 I try them on and they fill good. So far so good I wore them one time and they didn't fall apart. But the one thing that I noticed with this company is that they don't email you back at all. Am thinking about buying one more pair.

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Vesel
, US
Aug 30, 2011 1:18 pm EDT

I ordered ugg boots of www.uggsbootsstore.com at the beggining of december the website stated delivery in 7 days they have still not arrived i have tried to contact the website several times but been unable to recieve any support or feed back as to there where abouts. i have also tried to track with parcel force but they haven't recieved them.
I am unsure of what to do really now?

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mskc2uok
, US
Feb 18, 2015 12:13 pm EST

I ordered boots right after Christmas which were back ordered until January 23rd. A few days past that date I receive an email that the order was cancelled. So I changed the boot color which meant I had to wait until February 9th to receive them. Only to get yet another email that my order was cancelled. When I tried calling customer service each time my wait was over 100 minutes! When I finally got ahold of customer service to make sure everything was in fact cancelled they informed me the email was sent by mistake. Needless to say I cancelled my order anyway because of the confusion and hassle with this company. I will never order another product from the website and warm others to just buy a product in store if you really want it.

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Mikelle Bateman
Capitol Heights, Maryland, US
Dec 14, 2021 7:45 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of mskc2uok

Good morning...how did you get in touch with Customer service...
Mikelle Bateman
mbateman23@gmail.com

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HateUGG
, BE
Apr 06, 2013 4:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

- does ugg advertising their boots as being the best for winter? yes
- are ugg boots expensive as super quality shoes/boots? yes
- do ugg boots last as long as super quality shoes/boots? no
- are ugg boots the best for winter? definitively not: they become wet inside when walking in the snow!
- does ugg care? no
- is it rob? yes

My boots are the classic tall ones that I bought last year.
These boots are advertised as being ideal for winter, however, although I treated them with water repellent every month when wearing, I ended up with my feet completely wet inside, after walking in the snow this winter!

When contacting them, ugg kept repeating again and again that there was nothing they could do for me, if my product was more than 1 year old, which is my case.
Conclusion: I spent €240 for these boots and they are the only shoes I have that did last only 1 winter.
Amazing.
After hearing so much good about ugg and seeing so reinsuring publicity, I thought ugg was a responsible company and that I could trust the brand. I was definitively wrong as ugg succeeded in making me spend $ for not long lasting shoes.
In addition, the fact that the customer service kept on replying me again and again the same pre-formatted answer, as there was nothing else apparently they could say to get rid of unsatisfied customer, is definitively a sign of non serious company.

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barbaraegarhos
Toronto, CA
Nov 28, 2012 11:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received my order today and have come to realize that I was sold a fake pair of ugg boots! I have a variety of authentic ugg australia boots and the boots that were shipped to me are far from the authentic. i'm very upset that I have been mislead and lied to. this is fraud, I want a full refund! www.uggstore-canada.net has not gotten back to me, i've learned a valuable lesson... buyer beware... first research before you buy an item online. if I had done this first, I would have known not to trust and buy from them. well there goes $140 dollars down the drain. horrible quality of boot, feels like cardboard and very sloppy made. your better off spending $20 at wal-mart and sewing on your own ugg label.

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Contact Ugg.com / Deckers Outdoor customer service

Phone numbers

1800 844 665 +1 (888) 432-8530 More phone numbers

Website

www.ugg.com

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