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2.9 67 Reviews

United Dominion Realty Trust [UDR] Complaints Summary

32 Resolved
35 Unresolved
Our verdict: Dealing with United Dominion Realty Trust [UDR], which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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United Dominion Realty Trust [UDR] reviews & complaints 67

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United Dominion Realty Trust [UDR] arboretum at lake forest: information udr is required by law to disclose - but doesn't

Arboretum at lake forest

Property address:
22700 lake forest drive
Lake forest, california 92630

Legal name:
United dominion realty, l.p., doing business in the state of california as udr arboretum apartments, l.p.
(if this name is not on your lease, you do not have a valid contract with udr.)

Secretary of state information:
Property lp number: [protected]
Date property lp filed: september 28, 2004

Agent for service of process
(the "agent for service of process" is the person or company that you would serve legal documents on if the company you are suing is out-of-state. udr is a maryland corporation with its primary place of business in colorado.)

Ct corporation system (c0168406)
(no address is included which is a violation of the law.)

Here is a link to the file udr filed on this property with the california secretary of state:
Http://kepler.sos.ca.gov/corpdata/showlpllcalllist?querylpllcnumber=200427800032

Here are the hoops you have to jump through to find out where to serve your complaint on udr if you are a tenant at arboretum at lake forest:

1. since there is a blank in the online record, that means that udr has intentionally not included the address in the udr computer file for this entity.

2. since the agent for service of process is a corporation, you may request the address by ordering a status report from the secretary of state in sacramento, california.

3. you need to download the business entity records order form at this link: http://www.sos.ca.gov/business/pdf/be_ircform.pdf

4. print out the two page form and fill it out (if you can figure it out) and either (a) mail it to sacramento to the address on the form; or (b) go in person to the sacramento address on the form.

5. you must attach a check for $4.00 for processing and the typical turnaround time is 2-4 weeks depending on how busy they are.

Let’s see a show of hands of those arboretum at lake forest tenants that are willing or able to go through this process for an address?

None? that’s what udr is counting on.

See our point? all they have to do is dump a summons and complaint on your doorstep. and then you have five days to figure out what to do or they’ll be waiting to take your default and kick your # out.

It is your constitutional right to file a grievance in a court of competent jurisdiction. udr is doing everything in their power to violate this right.

What’s that udr slogan again? “opening doors to the future….”

Whose future are they referring to?

Or...

You can call or email one of these clowns at udr corporate headquarters who are supposed to be "opening doors to your future" and demand the information instead of waiting and paying for it.

Remember: this is a publicly-traded company listed on the new york stock exchange (nyse: udr). all information about the company, therefore, is supposed to be open to public viewing. they are held to a very high standard by the securities & exchange commission yet they are operating like a 7-11 down the street.

Robert c. larson
Chairman of the board
16960 murphy road
Peyton, colorado 80831
[protected]

James d. klingbeil
Vice chairman of the board
108 bridge lane
Snowmass village, colorado 81615
[protected]

Udr corporate headquarters
1745 shea center drive, suite 200
Highlands ranch, colorado 80129
[protected]

Thomas w. toomey
President & chief executive officer
[protected]@udr.com

W. mark wallis
Senior executive vice president
[protected]@udr.com

Warren l. troupe
Senior executive vice president, general counsel and corporate secretary
[protected]@udr.com

Richard a. giannotti
Executive vice president – redevelopment
[protected]@udr.com

Mark m. culwell jr.
Senior vice president – development
[protected]@udr.com

David l. messenger
Senior vice president & chief financial officer
[protected]@udr.com

Thomas a. spangler
Senior vice president & chief financial officer
[protected]@udr.com

Jerry a. davis
Senior vice president - business development
[protected]@udr.com

Matt akin
Senior vice president - business development
[protected]@udr.com

Just cut and paste this into you “to:” box in your email and you can send the same message to all of them at once.

Group email: [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com; [protected]@udr.com

Erin k. baldwin
Tenant advocates of california
(formerly “tenant advocates of orange county”)
[protected] – call me if I can help.
Http://tenantadvocatesoforangecounty.wordpress.com
[protected]@aol.com

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Mncajunaggie
Houston, US
Aug 07, 2011 9:12 pm EDT

Aren't you the same person who has been throwing stones at UDR for over a year? You need to get a life!

S
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surfdancer
San Francisco, US
Nov 02, 2009 4:29 pm EST

While I agree it is very difficult to acutally find out the address for CT Corporation systems, I called the Sec of State and learned that agencies such as these are listed on the states web page: http://www.sos.ca.gov/business/private-service-companies.htm

good luck

Barbara

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United Dominion Realty Trust [UDR] udr attorneys intentionally falsify court documents

UDR, INC. Attorneys, Todd Brisco and Cynthia Poer, Falsify Court Documents and Commissioner Richard E. Pacheco Lets Them Get Away With It: Dirty Little Secrets UDR Doesn’t Want You to Know #2 of 41

See this link for a history of why we’re giving these lessons and also to view Dirty Little Secrets UDR Doesn’t Want You to Know - Number 1 of 41: “UDR Uses An Expired Fictitious Business Name In Its Leases to Avoid Tenant Litigation”: http://tenantadvocatesoforangecounty.wordpress.com/2009/05/21/udr-inc-uses-an-expired-fictitious-business-name-in-its-leases-to-avoid-tenant-litigation-and-more-dirty-little-secrets-udr-doesnt-want-you-to-know/

In Lesson #1 we told you that UDR was using a the name “Villa Venetia” to contract with tenants when they knew:

1. The name didn’t belong to them (rather, it belonged to the previous owner);

2. The name didn’t describe their ownership which began in October 2004;

3. The name expired with the Orange County Recorder's office on August 20, 20006, and was no longer a valid business entity;

In Lesson #2, you’ll learn how even though they knew all those facts, UDR’s landlord-tenant lawyers, Todd A. Brisco, Esq. and Cynthia S. Poer, Esq. of Brisco & Associates APC, falsified court documents by stating that UDR was complying with the fictitious business name laws of the state of California.

All of these facts were brought to the attention of Commissioner Richard E. Pacheco and he not only did nothing about it, but four times in a row, he denied and overruled my motions and demurrers in opposition to UDR’s complaints and motions.

The California Judicial Council Form, “Complaint-Unlawful Detainer” was falsified THREE TIMES as follows:

Page 1 of 3, Paragraph 2(b): “Plaintiff has complied with the fictitious business name laws and is doing business under the fictitious business name of “Villa Venetia.”

1. February 11, 2009, Orange County Superior Court Case No. 30-2009-[protected] (which case they dismissed when I brought up these issues).

2. March 3, 2009, Orange County Superior Court Case No. 30-2009-[protected].

3. First Amended Complaint, April 2, 2009, Orange County Superior Court Case No. 30-2009-[protected].

Verifications attached to the falsified court documents are also falsified:

“I have read the foregoing [insert name of document] and know its contents. I am one of the attorneys for UDR Villa Venetia, L.P. a party to this action.

“Such party is absent from the county of aforesaid where such attorneys have their offices, and I make this Verification for and on behalf of that party for that reason.

“I am informed and believe and on that ground allege that the matters stated in the foregoing document are true.”

Then the date follows, “in the city of Anaheim, California, ” the typewritten name of either Cynthia S. Poer, Esq. or Todd A. Brisco, Esq., followed by their respective signatures.

They falsified the following Verifications:

1. Verification to Complaint – Unlawful Detainer dated February 11, 2009, Orange County Superior Court Case No. 30-2009-[protected]

2. Verification to Complaint – Unlawful Detainer dated March 3, 2009, Orange County Superior Court Case No. 30-2009-[protected].

3. Verification to First Amended Complaint – Unlawful Detainer dated April 2, 2009, Orange County Superior Court Case No. 30-2009-[protected].

Remember, all of these facts were brought to the attention of the Court and were ignored.

Could someone please tell us the penalty for an attorney that KNOWINGLY falsifies SIX separate court documents?

Stay tuned for Lesson #3: How UDR Makes a Big Profit Off Its Ratio Utility Billing System (“RUBS”).

Erin K. Baldwin
TENANT ADVOCATES OF CALIFORNIA
(Formerly “Tenant Advocates of Orange County”)
[protected] – Call me if I can help.
http://tenantadvocatesoforangecounty.wordpress.com
[protected]@aol.com

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United Dominion Realty Trust [UDR] tenant abuse and illegal activity

Udr, inc. Uses an expired fictitious business name in its leases to avoid tenant litigation ~ and more dirty little secrets udr doesn't want you to know

My name is erin k. Baldwin and I am a tenant at udr’s property, villa venetia apartment homes. For the past 4 months udr has done everything in its power to keep me quiet.

It has tried to evict me twice; towed away my car and then sold it in retaliation; relentlessly harassed me via court room tricks and maneuvers; demonstrated blatant intimidation tactics including obscene emails, lying on the phone, inhibiting my ability to find work and defend this action via shortened time constraints and no transportation; and continues to violate my civil and due process rights using its ongoing and personal relationship with commissioner richard e. Pacheco to remove any shred of evidence that I have that could destroy one of the largest apartment complex owners in the united states, udr (United dominion realty).

I naively thought that if I fought my issues in court and had all my ducks in a row and researched the law and prepared the right pleadings with the right causes of action that I would prevail.

I thought that commissioner richard e. Pacheco would be required to hear the facts on their merits and rule fairly without prejudice.

I thought udr’s leasing staff (Starting with karissa harmon and melissa hurtado) would have to stand by their word.

I thought udr’s attorneys, todd brisco and cynthia poer were regulated by a professional code of conduct.

Boy was I wrong – on all of it. There is no justice to be found in court. The truth is completely irrelevant. Udr is a very objectionable company and by the end of this series of lessons, you'll hear the name udr and shudder.

I’m going to tell you what I have been trying to tell commissioner pacheco since february 2009 and what he has ignored, denied, overruled and made fun of every step of the way.

I’m going to tell you all about udr, its attorneys, its illegal, fraudulent, unconscionable and oppressive contracts, addenda, and rules and regulations.

I’m going to tell you the truth about landlord-tenant law and how our court system works (Or doesn’t work) for tenants.

Because despite what i’ve been through, I still believe in good and I still believe that the truth makes a difference.

I filed the proper paperwork today to request a transfer to another judge. I did everything according to the rules. Come to find out, the person who’s going to decide whether I can get a transfer from commissioner richard e. Pacheco is commissioner richard e. Pacheco. And the guy that gets to decide whether I am entitled to a trial by a jury of my peers is pacheco when he rules on a motion for summary judgment a week from friday. There is something gravely wrong with this picture.

Here is lesson #1. (There are 41 lessons and I hope that this information helps you.)

~ ~ ~ ~ ~

Udr, inc. (United dominion realty), a real estate investment trust (Reit) owns, acquires, renovates, develops and manages apartment communities nationwide. They are a publicly-traded maryland corporation (Formed on may 2, 2003), and trades under the ticker nyse:udr. Their 52-week high on their stock was $27 per share, it's now below $10.

Its subsidiaries include two operating partnerships, heritage communities, l. P., and united dominion realty, l. P., both delaware limited partnerships, and its principal place of business is 1745 shea center drive, suite 200, highlands ranch, colorado 80129.

In october of 2004, udr purchased vista del lago llc (Doing business in the state of california as “villa venetia”) located at 2775 mesa verde drive east, costa mesa, ca 92626 from essex property trust, inc., for the aggregate amount of $95, 004, 706.

See: http://www.essexproperties.com/press.html?pr_id=235

At the time of purchase, this was the legal name and the dba as stated at the orange county recorder’s office:

Registration number: [protected]
Business name: villa venetia
Business owner: vista del lago llc
File date: 08/20/2001
Expiration date: 08/20/2006

Prior to udr's acquisition of the property, all residential lease agreements were contracted using the name, vista del lago, llc (Doing business as villa venetia). Very good; just as it should be.

Udr purchased the property under its operating partnership, united dominion realty, l. P. (Doing business as “udr villa venetia apartments l. P.”).

See: http://kepler.sos.ca.gov/corpdata/ShowLpllcAllList?QueryLpllcNumber=200427800034

As such, after the acquisition, all residential lease agreements should have been contracted using the name udr villa venetia apartments, l. P. (Doing business as villa venetia apartment homes).

Post-acquisition, the legal name and the dba as stated at the orange county recorder’s office was:

Registration number: [protected]
Business name: villa venetia apartment homes
Business owner: udr villa venetia apartments, l. P.
File date: 11/07/2006
Expiration date: 11/07/2011

However, all residential lease agreements entered into at this apartment complex since 2004 have been contracted using the name "villa venetia," a name that belongs to the previous owner, not udr, and has absolutely nothing to do with udr and specifically does not define their ownership.

The first paragraph of the residential lease agreement has and continues to state:

“this residential lease agreement (Hereinafter “agreement” or “lease”) is entered into between villa venetia (Hereinafter “owner” or “landlord”) and the following individuals, jointly and severally (Hereinafter collectively “residents.)”

There is no mention anywhere on the lease agreement of udr’s legal business name or legal owner's name for this property. And at the bottom of each page a footnote reads, “ca version 2008, ” so its been updated plenty since the 2004 purchase.

Since the acquisition of this apartment complex in october of 2004, udr has fraudulently and intentionally used the fictitious business name of the previous owner, vista del lago, llc, to contract with tenants to obtain and sustain a legal advantage over its tenants.

If a tenant doesn’t have the correct legal name of its landlord on their residential lease agreement, how can they file an action against them? They can’t.

And …

As if that wasn’t bad enough, the fictitious business name, “villa venetia, ” expired on august 20, 2006. (See the previous owner's county recorder's information above.)

The name not only doesn't belong to udr, but it's no longer even a valid legal entity! So, udr is contracting with tenants using a name that doesn’t belong to them, is expired, has nothing to do with their ownership, and is a non-existent legal entity. Very convenient for them.

Udr has had 5 years to change their residential lease agreement to reflect the proper name, so why do you think they don’t?

So they won’t get sued. The only time a tenant finds out the legal name of the apartment complex is if udr sues them! And sure enough, its right smack on the front of the summons. That’s how udr does business.

And …

Wait.. There’s more!

Check out this link to their corporate record again. Note that there is also no address provided for the agent for service of process as required by law.

See: http://kepler.sos.ca.gov/corpdata/ShowLpllcAllList?QueryLpllcNumber=200427800034

But udr has no problem including the address for the agent for service of process on its other california dbas:

Udr western residential, inc.
See: http://kepler.sos.ca.gov/corpdata/ShowAllList?QueryCorpNumber=C3094507

Udr developers, inc.
See: http://kepler.sos.ca.gov/corpdata/ShowAllList?QueryCorpNumber=C2554763

Let’s just say you’re a tenant at villa venetia apartments, l. P. And you’re actually fortunate enough to figure out the legal name of the apartment complex and you go to the secretary of state website to find the proper place to serve your legal document.

Guess what? You still can’t serve a complaint because udr doesn’t give you the address where to serve it.

Do you know why they do this? Because they want to make it so difficult for a tenant to file suit against them that they just give up. (Until they met me.)

Do you think this is an accident on udr’s part? “woops, we forgot to follow the law?” no way.

And last but not least …

According to california civil code section 1962 (A) (1) (B), udr must include on the face of the residential lease agreement, the name, address and telephone number of:

“an owner of the premises or a person who is authorized to act for and on behalf of the owner for the purpose of service of process and for the purpose of receiving and receipting for all notices and demands.”

The udr residential lease agreement clearly states that the on-site leasing staff is not allowed to take service of process, but it doesn't say who is? Why not? I think by now you know.

So, to sum up, if you live at 2775 mesa verde drive east, costa mesa, california 92626 and your contract states that “villa venetia” is the “landlord/owner, ” then what you have is an invalid contract.

This constitutes a cause of action for fraud (Intentional misrepresentation, concealment and unilateral mistake of fact) as well as the fact that it voids the contract ab initio (Which means from the beginning).

In order for a contract to be valid the parties must be properly defined. “villa venetia” is a non-existent legal entity, therefore it cannot be used to describe “owner/landlord” at this property. Udr had no legal right to use that name.

This set of facts I just described were pointed out to commissioner richard e. Pacheco in four different legal documents on four separate occasions in four different ways and four times in a row, he denied, overruled, chastised and completely ignored them.

At this point I am so angry, that they’re going to have throw me in jail before they’re going to stop me from writing the other 40 lessons of the dirty little secrets udr doesn’t want you to know. By the time i'm finished with them, they won't have a business in orange county.

Stay tuned for lesson #2: how udr’s attorneys, todd brisco and cynthia poer, falsified court documents during these proceedings and got away with it.

Erin k. Baldwin
Tenant advocates of california
(Formerly “tenant advocates of orange county”)
[protected] – call me if I can help.
http://tenantadvocatesoforangecounty.wordpress.com
[protected]@aol.com

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United Dominion Realty Trust [UDR] - rats in my walls for a year now - udr doesn't care

Wow - don't rent from them!!! I pay over $2, 200 per month for a townhome in plano, tx. Most of the units, including mine, have huge mice (Rats) in the walls. When it is warm, you can smell their urine, fecal matter, and rotting bodies. After calls and calls and a visit from a regional manager, they did nothing at all. On top of this, both toilets started...

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United Dominion Realty Trust [UDR] horrible company to rent for: do not rent with udr anywhere that they own property with!!!@!!!

I am renting a UDR property located in 111 W. Orangewood Avenue #1D1 Anaheim, Ca 92802; and I am having major problems with the management.

I moved in at the beginning of March 2009 (therefore; as of todays date I have no yet been here a month); and I have had problems since I came to live here.

The complaints are that all that I based my decision on choosing this place to rent is a lie. I was told that this complex is a smoke free facility and that it is really quiet and there are rules that don’t allow loud music, noise, drinking, smoking, and kids running around, screaming, on bikes, scooters, skates or skateboards.

I was also told that there are no problems with the parking and that I would definitely be guaranteed 2 parking spots; which are 1 the garage and the other is one of the parking in 2 different spots on the property: 1- about 15 parking spaces *which among these 15 are 1 handicapped and 1 30 minute parking spot which is in front of the property office* and the 2nd area is also about a group of 15 parking spaces and there is 1 -30 minute parking space among these. There is maybe about 1, 000 or so tenants in this complex (Pacific Palms Apartments) and there are only about 30 parking spaces for all of these tenants and then there are supposedly another about 10 spaces in the back of the complex that are “reserved” which are given by the office and the tenant has to pay $50.00 extra each month for the space. When I came in I was promised that I would definitely have one of the reserved spaces like a few days after I move in because about 20 people were moving out and some of them will be giving up their reserved parking spaces and I was supposed to be high up on the list. Well; needless to say, the 20 people moved out and some more moved in along with me and I asked when I would get the reserved parking and they said right away and then the 1st weekend I asked what happened to the reserved parking and Maria (assistant manager) in the rental office said that well, , there weren’t any reserved parking spots available and then she told me that I would be on the list and they would let me know when it is available and then I asked the following week because I had to walk with my kids about 2 miles down the block or so in the rain because there was no parking here and most of the cars that were parked in the tenant stalls had temporary parking spaces that were given to people visiting tenants from the rental office and each space taken by “non-tenants” takes those spaces away from us tenants.

The same 1st weekend I was here, the neighbors had a all weekend all day and night party with loud music and drinking Corona beer bottles and smoking all weekend and I am an asthmatic with allergies to any type of smoke and I live with 3 of my small children. They had so many gang members (or wanna be gang members) over there and we share the patio and there isn’t much space that covers the separation between our patios.

I asked one of the Hispanic guys over there to please not smoke and he said he can smoke and do whatever he wants whenever he wants to because he is on his rental property and no one can stop him and he kept blowing smoke in mine and my 8 month old baby’s face and then I said I am very considerate in asking if something I am doing is going to bother the neighbors before I do it and he said basically he doesn’t care about anyone or anything and as he doesn’t even care about his own family, so why should he care about me or mine. I said it is very obvious he doesn’t. I complained to the office again the following day and spoke with the manager Marta and she apologized and advised that the Hispanic man that was causing so many of the problems was not on the lease and that because the police were called about the non stop noise, drinking out front and smoking and party and loud music that they would get a written warning and they would need to get rid of the tenants if they continue all of this and that Hispanic guy also got drunk and threw up in the neighbors’ bathroom sink and as it clogged up our shared piping and the vomit came over to our side I thought the first time that maybe one of my kids threw up and needed to clean it up and as it smelled horribly; I cleaned it up and the 2nd time, I knew better that it wasn’t my kids and they took something and was banging and smashing against the pipes under their sink and apparently broke the pipes and completely clogged up the sinks and nearly flooded my bathroom with vomit filled water.

I even took pictures to show the manager in the office and she said she not only did not want to come over to my apartment to look at the vomit or see the beer bottles and smell the smoke in my apartment (because it saturates my apartment), but she didn’t even want to see the pictures either.

She said that she would make sure that we were placed at the top of the list and because of our inconvenience, she will make sure that she gets maintenance to come over and fix the window which is off the track due to cholos (gangsters) who broke into the apartment while it was unoccupied and partied in here including that Hispanic guy that is causing all of the problems and she said that she would also send her Western pest control company out to fumigate this apartment for cockroaches because I didn’t have cockroaches before I came here and now I do because they were here before.

Well, I have been sick for a consecutive 3 weeks due to the conditions I have been forced to endure and especially the absorption of smoke and I had 2 cancel the fumigation 2 times because I have been unable to get out of bed and the 2nd time was because I had been in the hospital all night having trouble breathing where it was hurting every time I take a breath. I don’t have health insurance so needless to say; because of their negligence and incompetence and misrepresentation of this property I unnecessarily became sick and have to encure unnecessary medical bills.

The Hispanic man even mentioned to his “homies” from the gang who would come in packs of like 10 to hang on the porch that when I was placing tape all around the broken window to keep the noise and smoke out, “ That, (me) the f*ing ### thinks that she is going to keep us out with that f*ing tape, we can come in her apartment whenever we want to and there is nothing anyone can do about it and that they have been in this apartment with all their homies before while it was vacant, so what?”

About a week ago my vehicle got broken into on the property in one of the designated tenant permit parking spaces around 9:00 p.m. and I called the security as I was prompted to do by the management and they finally came out and took a report that incorrectly stated that I had mistakingly left my 1993 Burgundy extended Suburban 1500 model unsecured and that no one had broken into the vehicle, but I had clearly stated to the security officer “Gutierrez”, that I know for a fact that I completely closed my doors because I would not have been able to place the alarm on if any doors were open and the pager alarm would show me on the display face if any doors were open. I advised that I left the vehicle parked and placed my alarm and then left later on in another family vehicle with my family to make some errands (to make sure that I would have the same spot too because the parking is a nightmare) and then later around 9:00 p.m. my pager alarm for the Suburban kept going off and I knew something was wrong so I came over to check on my vehicle and the dome light was on and the back doors were ajar/opened.

I immediately checked to see if anything was missing from my vehicle and at a quick glance nothing appeared to be missing and then I called the security as directed by management to, because I was going to call the police, but was assured that it was not necessary because their security would take care of the problem and make a report and see what happened. I took their word for it (after all I haven’t been here long and was trying to avoid problems).

I asked again about the reserved parking and was advised by Maria in the rental office that I was placed on the top of the list by Marta and that there shouldn’t be any more problems and there have. Now all of the tenants are smoking next door and it is getting worse. The parking has been also worse, I have had to park way away from the apartments at least 4 days in a row due to spaces were filled with non tenants with 1 day parking passes issued from the rental office.

I got tired of not getting anywhere and I looked online to see if there was anyone I could contact for the company UDR and I came across a persons name: Rebecca Winning Director at Corporate Communications and Investor Relations [protected] and she assured me she would have someone get back with me from the main local UDR office at [protected] and I received a call the following evening regarding the matter to investigate from Mary Overton at that same local number her extension # is 204 and she assured me that she would come over yesterday (Thursday March 26, 2009) to look at the apartment and see what is going on here and not only did she not come by like she promised she was going to, but she didn’t call me back to let me know what happened or to reschedule or anything and when I called her back many, many, many times she didn’t answer my calls or call me back either. I even tried to get a hold of an operator at the local UDR office, but; no operator, it just says “ leave a message for the general mailbox” and no one calls back either. I got upset today and looked back on the UDR website to see if I could get any other contact people’s names and numbers and I called:
Larry D. Thede Vice President Investor Relations at [protected] and he said he would recommend me to call a similar # at [protected] and speak with Tracy Saffos and she is supposed to be the Director and supervisor above all of the local rental office staff. I left a voice mail this afternoon around 12:00 p.m. (Friday March 27, 2009) and her ext is 200. I looked online and apparently I am not the only people who have had no response from the office regarding complaints and being put in danger by the cliental of this establishment.

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pohono
Anaheim, US
Apr 24, 2009 1:41 pm EDT

While I cant atest to what you were told when you moved in I can agree that they tell you what you want to hear to get you to rent. The lie starts in thier rental adds. Our apartments are supposed to have 24 hour security. At least thats what we were told. We were also told that the trash was paid. Imagine our surprise when we got the first bill for 50 dollars every two months. We were also told that the apartments had rules on how many people could live in each apartment. We were told no more than 5 in the two bedrooms. Which is what we have. But it seems that several of our neighbors have two or three families in each apartment totalling more like 10 to 12 in each. The children are unsupervised. Ive seen toddlers running around with no parents, Ive seen young kids climbing on the roofs and teenagers on the garage roofs jumping the breaks in the roofs for fun. Then there are the young little monsters that throw rocks and shoot plastic bb's at anything that moves which of course inclused those unsupervised toddlers! The office closes when the office feels like closing! Its supposed to be open 8-5 everyday but Sunday. But its closed all of the time. The Security when we have security, (they seem to change often) shows up at 7pm. Which leaves two hours for the teenagers and younger kids to wreak mayhem. I have been in the office probably once or twice a month to complain. But still nothing changes. Yesterday I emailed the company that owns this complex to complain. May they might do something. Doubt it though.

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United Dominion Realty Trust [UDR] don't rent from any of udr properties

I rented from this company and it was a living nightmare. They care nothing about you. All they care about is keeping a unit occupied. I wrote letter after letter, called the police on numerous occasion because of noisy tenants and I was told I needed proof that they were noisy. The tenants below and beside me slammed doors all hours of the night and played very loud music and the rental office did nothing. Very thin walls, you can hear your neighbors talk. They billed me for .09 cents after I always rounded my water bille UP to the next dollar. I finally asked to be let out of my lease. Then the kicker. They tried to charge me $100.00 for a satelite dish that was there when I moved in. They put my notice to vacate on the noisy neighbors door. They won't respond to calls or emails. I went to the regional office in Alexandria after moving out and the satelite ordeal and the regional manager Scott Hobbs would not come out to speak to me. Jerome Best and his assistant Antoine at Dominion Lake Ridge are the worst. I thought I was the only person there with problems. I have spoken with neighbors and they are moving to due to poor customer service. One neighbor is being charged for water damage because the valve on the toilet broke overnight while she was sleeping and they said she dropped the back of the toilet top on it. The toilet top popped off due to the pressure when the valve broke. She had complaints about the same noisy neighbors as they would leave my building and go above her and make noise. And I needed proof. Don't move there. Don't rent from any of UDR properties! You will regret it.

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Dr. Paula Moore
, US
Aug 07, 2021 5:57 pm EDT

What a disaster. BNE (original builders) sold us down the drain to UDR 3 years ago in Englewood NJ. Three years later, this so called "luxury" place is a nightmare @ 3000k minimum per month! Major security issues, dirty furniture, pool has geese feces and droppings, the amenities are broke more then work. A huge big disappointment. Management told a tenant, "go buy a house" so needless to say manager is RUDE!

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cuteangled
, US
Jun 08, 2018 4:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in Cambridge Woods which is part of the UDR community. I would not recommend these apartments and probably wouldn't ever rent from this management company. If you asked me last month I probably would have said its good for your money, but its not worth it. Very displeased with the staff. Really will ruin your entire experience. I have friends who are in property management and they can agree that the staff here are ridiculous, MOVE OUT NOW. Don't even think about staying here. I experienced Adam who was very unaccommodating, he's above the property manager. So good luck trying to resolve anything here. My last month at these apartments have been nothing but hell. I moved in with cracked outlets, a cracked microwave, and I even had the face of my stove fall off in the middle of the night. I never once complained but I wish I would have given them hell like they have given me.

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Kirk Hahn
, US
Mar 18, 2017 7:18 pm EDT

this place UDR owned is terrible, things always break down and you have to complain many times before they fix for you.
Their maintenance works heavily sometimes also on the weekend, no peace. I am at the UDR property in Marina del Rey, CA area.
It has been a nightmare.

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Ritajane
, US
Jun 28, 2016 9:03 am EDT

Yes I rent from udr and apparently any illness that would result from not having basic necessities such as air conditioning in 90 degree weather is not a priority to them so basically if you die because they did not have staff to fix it is not their fault these people have serious ethic issues

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Moldy
, US
Feb 21, 2016 5:32 am EST
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UDR CitySouth San Mateo, CA

Hi Courtney,

Thank you for meeting with me this afternoon at 12:30 on Saturday February 20, 2016. I want to follow up on our conversation because I am realizing that verbal communication has not been recorded previously and I have made myself very clear of issues related to this unit from the day I did my “Walkthrough” with Krystal before she left for Mountain View.

Apparently because I never sent in the for maintenance per the portal per Kourtney statement today "policy and procedures", this is considered a non-report, primarily because of no record keeping. Fortunately, I am a forensic analyst and behavioralist, I document everything and have objective information that can be provided to UDR Management Team located at 1745 Shea Center Drive Suite 200 Highlands Ranch, Colorado 80129.

I obviously deal with the court system on many levels and my background as a PhD in dissertation focuses on Public Policies within the healthcare system. Housing authorities whether Federal, state or county all have a very rigorous and definitive statement about mold. Mold a spore comes in numerous varieties. The most toxic is Stachybotrys chartarum which is the type of mold often called black mold, and it does produce allergens and irritants. However, many types of mold can produce allergens and irritants. Treat any mold with caution – stay out of affected areas and don’t touch or disturb the mold.

Mold can be easily cleansed by using bleach but if the mold is unable to be removed by usual and customary residential cleaning, these matters must be handled by a Mold Specialist. The EPA, the department of health and several California Statutes are definitive about the keeping people safe.

#1. On signing the walk through with Krystal June ninth, 2015 I showed her water damage in my garage. There is a "chronic" leak in the ceiling/walls of Hallway 3133 D108. Obviously, there have been attempts to cover up the leakage with paint (multiple applications) and this has not been sufficient. I drive a 2015 Mercedes C250 and my car sits in this unit 8-16/and or up to 24 hours daily doing forensic work on "causes of death" that is not related to me.

My job in San Francisco is not to live and stay here but to conduct business and finalize a case for deposition going to trial. I have no intentions of wanting to litigate USR because I know what this means a long and hard battle of Subject Matter Experts (SME) on both councils, physician reports, architectural/soil testing and the list is massive and I do not want this to be my case.
I have pictures, discoverable evidence, and human resources who I reported to verbally before I found out that the only way to communicate was through the portal. I did not sign any waiver saying that I opt out of face to face apartment complex resolution or remediation.

#2. I reported this to the person who lived above my garage to stop watering and damaging my garage who was at the time the Hispanic Female Maintenance Technician. This was June 10th and 15th because my key to my garage did not work to the hallway and the lock was on backwards. The 15th was when she gave me the master key because the secondary key needed finagling to open the entry door (not garage door). Krystal was aware and apologized for the key issue but the water ceiling damage was strange but I swept it up as an old building needing repair, but later I found out that CitySouth was actually recently renovated.

#3. Third attempt was when I asked the Caucasian Male Technician who lived prior in Texas and we talked in great length about Texas and the water damage. He asked me to show him. I showed him and said someone would look into this matter. At that time I also asked for paint for my baseboard in house because they were swelling up from moisture. He brought me paint next day, but no follow-up on water leaking.

#4. Fourth time another maintenance man came in because I was at work fixed the heater would not turn on (this is documented in portal) and I asked the office again about the swelling of the baseboards and I claimed " the possibility my upstairs neighbors was causing the baseboards to get wet" which is outside the bathroom. After further investigation on my part, the gradient near the W/D to bathroom has a decline not incline from the washer/dryer to bathroom so these two are not interchangeable and no toilet was leaking.

5. Fifth Encounter was 2/17/2016 and received service 2/19/2016 @ 1:30pm by a new employee of two months. He claimed that there is only a 10% humidity/dampness range on the walls but I know as a scientist mold does not grow in 10% and why is there water all over the floors and now the toilet, tube, baseboards have all been soaked. The technician called me at work and said he needed to order parts. He ripped off all the sealants and parts of the baseboards. I would like those baseboards back for testing. He was very kind but the solution was an industrial floor dryer to dry the bathroom out. Keep in mind my apartment is less than 600sq. feet and this type of drying unit is used in hotel lobbies after shampooing the carpets.

Ordering parts is fine. What is not fine and I am claiming negligence and failure of the CitySouth Apartment Management is not follow UDR Policy and Procedures on Mold and potential toxic mold. As an agent who works with carcinogenic and carcinogenicity I am aware that mold of any type is highly hazardous to health.

Since my move in post approximately August of 2015, I have felt highly dizzy, nauseous, disoriented, fatigued, and even sustained a concussion because I am neurologically impaired due to loss of balance. I have medical records from Stanford University ER with CT and X-Ray and they could not find out why I fell other than just stumble/ falling. I recently had a car accident recently because my response time seems lagged and my judgement in peripheral vision seems not the normal baseline prior to me moving into CitySouth Apartments. Please keep in mind this is not my first case on death related to mold hazards, I understand the pathophysiological effects of mold fumes as an irritant and lethal immune loads.
My lease expires June 26, 2016 but my litigation case I am working on will keep me here in the Bay Area, CA. I am requesting an immediate transfer out of CitySouth for my health protection with no penalties. I want to move into any other UDR unit not in CitySouth or any other property management subsidiaries that are inclined to have a tenant that pays on time every month and has been compliant with all laws and regulations.

I told the Assistant Manager 2/20/16 that my personal and professional advice is to move me out immediately. But if you would like to do MOLD TESTING and the results show proof of mold, I cannot let the people of building 3133 live here because they may also be affected and need me as a subject matter expert on human hazardous conditions where they are living. If you just let me out of my lease, and let me go to a safe place with no MOLD of any kind, your mold testing results will be an internal issue and you can carry out a plan of action that is best suited for your business model and keeping this property safe from public scrutiny about mold negligence.

I am hoping you can see the risk versus benefits in this email. I have pictures and those pictures will remain confidential and not be shown to anyone other than myself, family and CitySouth. I have not touched this mold. I am in a profession where my home is immaculately cleansed and dry. I had a personal assistant of 12 years and house keepers who can be deposed if necessary on my lifestyle on how I have to see order and cleanliness in my living quarters. I have tried my best but though Krystal, Tina, Courtney, and the absolutely rude (screaming) Melissa (she was reported to Tina by myself because I was with a client) that I no longer wish to further this breach in contract per your team here at CitySouth.
I will copy headquarters in Colorado and hopefully a full remediation of my health will be reconciled within 42-72 hours.

Regards,

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Angela Freeman
, US
Feb 02, 2016 11:53 am EST

UDR are crooks.. plus their customer service is horrible.. They charged me a full fee to carpet an apartment because one small area was damaged downstairs. Also, they never did a walk through. Furthermore, when I requested pictures of the damaged areas before I agreed to pay the refused to send them to me. I will join any lawsuit against these people that anyone has..

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Maggie73
, US
Oct 05, 2020 5:04 pm EDT

It appears this is a national problem and they have had CLASS ACTION LAW SUITS against them for this very reason

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S DeLaCosta
, US
Dec 09, 2015 11:23 pm EST

If you want your security deposit back DO NOT RENT FROM ANY UDR COMMUNITY/PROPERTY. All that glitters isn't gold. It may look pretty on the outside, but inside it is as dark, evil and rotten as it can possibly get. Take it from me, a FORMER EMPLOYEE. I worked for them early in my career and quit because I couldn't deal with how corrupt, greedy and unprofessional they were. Here's the ugly truth, their M.O. is always the same. They acquire properties in distress, rent to anybody with a pulse, don't run criminal background checks, rent to people with evictions, only care about "filling up all the vacants" and making their numbers, and then turn around and sell the property 2-3 years later. These are the facts people! I know firsthand. Here's the scary, dark side you don't know about unless you are a former resident of UDR and experienced this for yourself...Once they sell the building you are living in(and they will) without giving you any prior notice of the change of hands of ownership taking place, (you'll receive a letter the week of) they take your security deposits with them, as well as hold deposits/app fees for a unit you may have leased while they still own it, pet deposits, deposits paid for your remote control, key fob, etc, etc. They leave absolutely no records or files behind, they lock their computers and don't leave their passwords for the "new staff" to access any existing residents records, and will even take the parking log with them so that we don't know where anyone is parking, and do this intentionally to leave the new leasing and management staff completely in the dark! And God help you if you lease an apartment from them the same month that they sell the building! You will show up and they will not have the unit ready because the new staff is absolutely clueless as to what has transpired in the last 30 days because they didn't think to leave us any notes! Nice employees, right? I've seen this happen firsthand in the last few years at 3 different buildings that they owned. If you are a current UDR resident, be smart and make sure to get a copy of your lease, and make them put in writing/email any monies(deposits) that are owed to you upon move out. DO NOT TAKE THEIR WORD FOR IT! Also, make sure you get a copy of your Move In Inspection Form that you fill out when you move in. That way if they try to charge you for damages that you did not cause in the unit, you have that as PROOF. If you don't pay any debt they feel you owe them, they will send you to collections. And DO NOT BE FOOLED by what the Community Manager tells you. It's all LIES. They only hire people that are very corporate, great ### kissers, and have the company's interests at heart. They DO NOT care about you the tenant. Make sure you do your due diligence and have all the corporate contact info before they sell the building and disappear. You will thank me later. United Dominion Realty Trust is Ruthless, unethical, greedy and so shady it makes my head spin. You have been warned...

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S DeLaCosta
, US
Dec 09, 2015 11:08 pm EST

If you want you security deposit back DO NOT RENT FROM ANY UDR COMMUNITY/PROPERTY. All that glitters isn't gold. It may look pretty on the outside, but inside it is as dark, evil and rotten as it can possibly get. Take it from me, a FORMER EMPLOYEE. I worked for them early in my career and quit because I couldn't deal with how corrupt, greedy and unprofessional they were. Here's they ugly truth, their M.O. is always the same. They acquire properties in distress, rent to anybody with a pulse, don't run criminal background checks, rent to people with evictions, only care about "filling up all the vacants" and making their numbers, and then turn around and sell the property 2-3 years later. These are the facts people! I know firsthand. Here's the scary, dark side you don't know about unless you are a former resident of UDR and experienced this for yourself...Once they sell the building you are living in(and they will) without giving you any prior notice of the change of hands of ownership taking place, they take your security deposits with them, as well as hold deposits/app fees for a unit you may have leased while they still own it, deposits you paid for your remote control, key fob, etc, etc. They leave absolutely no records or files behind, they lock their computers and don't leave their passwords for the "new staff" to access any existing residents records, and will even take the parking log with them so that we don't know where anyone is parking, and do this intentionally to leave the new leasing and management staff completely in the dark! I've seen this happen firsthand in the last few years at 3 different buildings that they owned. If you are a current UDR resident, be smart and make sure to get a copy of your lease, and make them put in writing/email any monies that are owed to you upon move out. DO NOT TAKE THEIR WORD FOR IT! Also, make sure you get a copy of your Move In Inspection Form that you fill out when you move in. That way if they try to charge you for damages that you did not cause in the unit, you have that as PROOF. If you don't pay any debt they feel you owe them, they will send you to collections. Make sure you do your due diligence and have all the corporate contact info before they sell the building and disappear. You will thank me later. United Dominion Realty Trust is Ruthless, unethical, greedy and so shady it makes my head spin. You have been warned...

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Sickofudr
, US
Nov 23, 2015 9:53 pm EST

Wow! They just took over a community I have lived in for years. My first impression was not good, I'm sick after reading all of this. I expect it's only going to get worse.

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donaldduckgirl
, US
Oct 22, 2015 6:27 pm EDT

I am writing to express discuss of my security deposit used to replace carpet in the apartment.
Your company steals resident’s money not only thru the ridiculous rent amounts but also for miscellaneous things after the residents decide to move on.
The clause in the lease that states you must have the carpets cleaned upon moving is ridiculous. You rent to pet owners and no matter how good that pet is they do have accidents or get sick. If you do not want these kind of repairs then do not rent to pet owners, have a higher grade of carpet with stain guard, or wood or tile flooring throughout. You know you are not giving the money back so why don’t you save the former residents time and money by just making the deposit nonrefundable?
So now, I not only paid $800 in the security deposit that I was expecting back but an additional $223 for carpets to be cleaned when they were just going to be removed anyway. In my eyes and opinion your company has stolen over $1000 of my hard earned money.
In all my years of renting and moving I have never been charged for ANY repairs and I have always owned pets.
If I would have known about this at the time we were signing the lease I would have changed my mind on living at your property. If the fees, rent, and rules (which were not explained at signing) don’t get you the unmaintained property does. We were paying over $1300 dollars in rent to live at a property where hallways smelled like marijuana, trash was tossed in hallways, lights out, railings coming off walls, trash all around the dumpsters, people not picking up after their animals etc. In my opinion your company is nothing but thieves that steal hard working people’s money. We are so happy we are out of that environment and in our own home. If we had to do it all over again I never would have signed the lease.
I will not be recommending your properties or company for anyone to live there. I will inform anyone looking to rent to RUN from any properties owned by UDR and any affiliates.
Since your company is so hard up for money please keep the BS refund we were due in the amount of $12.81. You already stole over $1000 what is $12.81 more.
Thank you for wasting my time and stealing my hard earned money I hope you and your company is proud!

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6:10 pm EDT

United Dominion Realty Trust [UDR] cheat me out of money

Very poor management. I was charged $100.00 for a satellite dish on the balcony that was there when I moved in. After there 6 months they lease to neighbors that slammed doors and played loud music and I had to have proof they were doing so. I finally got of my lease because they would not evict them. The walls are paper thin. You can hear your neighbors talking. The Manager Jerome Best is ghetto from D.C. and his assistant Antoine lied about everything. They won't respond to call or emails. They billed me for .09 cents after I rounded my water bill check up each month paying them more than I owed. UDR and Dominion Lake Ridge should be put of business. All they care about is building cheap apartments and money. They don't take care of their residents. They have plenty of empty apartments because people are moving out rapidly due to noise and poor management. Don't rent from these people as you will regret.

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tim.sudberry
Woodbridge, US
Jun 27, 2011 11:32 am EDT

Ill try to keep this short. On most review sites I gave a 1 star overall rating, due to the treatment from the front office. If I could give zero stars, I would.

This apartment was great until our last 5-6 months. I inquired about how much rent would go up, and was given the run-around for 3 months, then being promised it would go up maybe $20-30 per month at the time of renewal. When the lease came out, 1)they do not alert you to the fact that the new lease offer is available, and they do not send it by mail. they upload it to the web portal where you go to pay rent, where unless you have a maintenance request, you would not see it was available until the first of the month when rent is due. Therefore, I saw the new offer on April 1, which shows the rent had gone up $125, and I was left with 11 days to give my answer to be within the 60 days notice period. I rushed to find a realtor, find a house, put an offer, and pray that nothing could possibly go wrong in the house buying process, and gave my notice on April 21. The leasing office then, without contacting me, pushed the lease end date forward 11 days, and charged those additional 11 days at an insane rate (1300 for 11 days! I paid 1275 for a full month!) Oh, and dont let me forget, that was on top of the $500 per diem rate for the first 11 days. So I paid 1900 for my final month (or 21 days), without anyone takling to me about it, AND we werent even still living there (we moved out on May 27th).

The list of problems goes on and on. Please feel free to contact me via email if any perspective renters would like to know more regarding maintenance, $ concerns, neighborhood information, or treatment from the staff.

As a side note, my decision to finally come and write a review came from the fact that I courteously requested to speak to someone regarding this issue and more, on multiple occasions, and did not get a reply from anyone from the front office staff and even up to the corporate level. Not even a "we got your email, will get to you later" reply.

tim.sudberry@gmail.com

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