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UBID / Scam

1 United States Review updated:

I placed bids on Ubid and won the items listed; item 2. 3.00Ctw F SI1 Round Diamond Ring (bid won on 08/26/2010) and item 1. .50Ctw SI2 Princess Cut Diamond Earrings(bid won on 09/01/2010) after 3 e-mails to Ubid they refunded the money for item 1. It appears that the seller gives shipping info. and never actually ships the items.

Today it is 09/23/2010 and they gave a fed ex shipping number for the second item won but once again have not shipped the item.

Beware when you bid on Ubid it looks like they are running a scam the sellers seem to never intent to produce the items that are won.

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Comments

  • Ub
      27th of Sep, 2010
    +1 Votes

    Upon further checking this issue we have found that these items were both coming from the same location. We made several attempts to contact the Certified Merchant who was responsible for shipping the item and did not receive a response from them. Instead of keeping the customer waiting for a product that may/may not come we found that it would be best to refund their credit card so that they may search elsewhere to purchase the product. We do take these issues very seriously and make sure that our vendors are reviewed by our Account Management team on a regular basis.

    uBid's Customer Service team is available Monday - Friday from 9am - 4pm CST at 866-946-8243.

    Thank you,
    Amanda McDonald
    Customer Service Supervisor

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