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The good, the bad, and the ugly - discover what customers are saying about UBID

Welcome to our customer reviews and complaints page for UBID. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with UBID.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used UBID's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with UBID, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with UBID. Your feedback is an important part of our community and will help others make informed decisions.

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9:32 am EST

UBID Do not use this company

Two months ago I purchased a laptop from Ubid. The laptop was nice, but the charger was missing. I contacted Ubid customer service immediately but no on answered. I tried to contact them many times but their phone was always busy. Them I tried their live chat option, but it was not working. I also sent them many emails, but it also did not help. Later I finally received a message from Ubid. But it was only a computer generated response. I'll never order from them again! Products they sell are nice, but they often make ridiculous mistakes. And the lack of customer service makes me angry. These people are unprofessional and their business is very poorly organized.

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2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

UBID Account Deactivated

I purchased a refurbished computer keyboard from UBid and got an email the next morning tell me my account had been deactivated with no explanation as to why. I checked my bank account and they'd already taken the money out. I have tried to contact them through their webform to be met with automatic responses.

Does anyone have any suggestions with pursuing legal action against this company and what to do next?

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joseph larochelle
Worcester, US
Aug 09, 2012 7:13 am EDT

16.95 was taking out of my debit act at people s united bankswhat did i buy.

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joseph larochelle
Worcester, US
Aug 09, 2012 7:05 am EDT

a charge of 16.95 on [protected] no 12345678idonot think i made a purchase tks fredtheman

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5:01 pm EDT

UBID Scam

I placed bids on Ubid and won the items listed; item 2. 3.00Ctw F SI1 Round Diamond Ring (bid won on 08/26/2010) and item 1. .50Ctw SI2 Princess Cut Diamond Earrings(bid won on 09/01/2010) after 3 e-mails to Ubid they refunded the money for item 1. It appears that the seller gives shipping info. and never actually ships the items.

Today it is 09/23/2010 and they gave a fed ex shipping number for the second item won but once again have not shipped the item.

Beware when you bid on Ubid it looks like they are running a scam the sellers seem to never intent to produce the items that are won.

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uBidAmanda
Itasca, US
Sep 27, 2010 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Upon further checking this issue we have found that these items were both coming from the same location. We made several attempts to contact the Certified Merchant who was responsible for shipping the item and did not receive a response from them. Instead of keeping the customer waiting for a product that may/may not come we found that it would be best to refund their credit card so that they may search elsewhere to purchase the product. We do take these issues very seriously and make sure that our vendors are reviewed by our Account Management team on a regular basis.

uBid's Customer Service team is available Monday - Friday from 9am - 4pm CST at [protected].

Thank you,
Amanda McDonald
Customer Service Supervisor

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5:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UBID Scam and cheating

I purchased a MP4 Player that was advertised as new. Yet the player I received was defective and included an unsafe adapter which was noncompliant with US codes.

I returned the player, the replacement was in a sealed box with a different adapter. However two other functions didn't work. Further examination showed the replacement was the one I had in the first place.

I paid for a new player, received a used, defective, refurbished one which was replaced with the same used, refurbished player with additional defects.

Plus the price was high for an electronic gadget that had been on the market for 2 years already. uBid needs to screen their suppliers and fire the rotten ones if they want to stick around.

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lubell
Mobile, US
Jul 08, 2012 9:03 pm EDT

The auctions are supposed to go into overtime if someone bids within 3 minutes of the auction closing but it does it even if you bid at 4 or 5 or any other minutes before closing. This has happened the last two times I've used their services. Shady practice so I'll stick with Ebay

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Ursula
, US
Jan 07, 2009 5:12 am EST

Bought a Denon factory refurb. Great price + $ 1.95 shipping special on a 25 pound receiver. Bought it on 12-16 and it was delivered on Sat. 12-20 at 6:30 p.m.

I have been buying from them for 12 years, mainly because they deal with the manufacturers and the deals are truely awesome!

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ubide.com sucks
San Diego, US
Aug 22, 2014 10:46 am EDT

Total waste of money and time to deal with ubid. I will never ever deal with these ###. They think that they are smart when they stole my money with some electronic junk they shipped lately. But they have underestimated the power of the Internet to drive them out of business. I will keep posting and twitter to the effect that they are thieves and let us see what the $40 they stole from me will get them. They will pay dearly.

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Odirah
Hous, US
Oct 05, 2013 1:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been buying from uBid.com for over seven years. My experience with youBid of those many years has been 50/50. If you buy small electronics from them, most of the time, they turn out to be junk. I have had the bad experience of winning a bid and being denied the item when uBid felt like they undersold the item. For example, I won the bid on a flat screen computer monitor once and before I could pay for it they cancelled the order. Secondly, uBid uses decoys to bump the prices of items. They required that you register on their website with your name, address and zip code, yet you see some people registered with NA addresses. I also believe that they register themselves as bidders in order to drive the cost of the item to where they sell them at some profit. Several times too, uBid advertises items that do not exist. When you buy or win the bid, then the games begin. They will bill you and put a hold on your credit card for the price of the item as soon as the auction ends. Sometimes, you wait for more than 10 days but the item never ships. Then they arbitrarily and unilaterally cancel the order and you will be left fighting for a refund of your money. In the old days, they had a Customer Service phone number you could call but here lately, uBid has no known or listed phone number. Not many legitimate businesses run without a phone contact number. The only way to get in touch with uBid these days is either via a chat line or webform. That makes the legitimacy of their business practices questionable. I am not sure how they can get away with their practices. THEY NEED TO BE INVESTIGATED by the FTC or some agency of the US government.

Shadow O.

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Army of One
Westfield, US
Aug 28, 2009 10:29 pm EDT
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Paul, good info. In my opinion we almost deserve to be defrauded if we don’t fight.

Report a Fake:
If you have been the victim of counterfeiters or modern-day pirates, or if you suspect a company is making or selling counterfeit goods, please contact the U.S. Department of Homeland Security's U.S. Immigration and Customs Office at [protected]-HALT.
FTC, IC3 and the Attorney General.

Addresses of Attorney General of Illinois:
Illinois
State Offices
Consumer Fraud Bureau
1001 East Main St.
Carbondale, IL 62901
[protected]
Toll free: [protected] (Hotline)
TTY: Toll free [protected] (IL)
Fax: [protected]
E-mail: ag_consumer@atg.state.il.us
www.illinoisattorneygeneral.gov

Consumer Fraud Bureau
100 West Randolph, 12th Floor
Chicago, IL 60601
[protected]
Toll free: [protected] (IL)
TTY: [protected]
Fax: [protected]
E-mail: ag_consumer@atg.state.il.us
www.illinoisattorneygeneral.gov

Governor's Office of Citizens Action
222 South College, Room 106
Springfield, IL 62706
[protected]
Toll free: [protected] (IL)
Fax: [protected]
E-mail: governor@illinois.gov
www.illinois.gov

County Offices
Consumer Fraud Division
Cook County State Attorney's Office
69 West Washington, Suite 3130
Chicago, IL 60602
[protected]
[protected] (Consumer Line)
Fax: [protected]
E-mail: consumer@cookcountygov.com.
www.statesattorney.org/consumer_fraud.htm

Consumer Fraud Bureau
Office of the Attorney General
500 South Second St.
Springfield, IL 62706
[protected]
Toll free: [protected] (IL)
TTY: [protected] or Toll Free [protected](IL)
Fax: [protected]
E-mail: ag_consumer@atg.state.il.us
www.illinoisattorneygeneral.gov

How to deal with any sub'standard retailer:
Better Business Bureau (BBB) Online Complaint Form Available
www.bbb.org

Internet Fraud Complaint Center (IFCC) Online Complaint Form Available
This is the main Internet crime report centre in the USA. It is part of the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).
http://ic3.gov

Federal Trade Commission (FTC) Online Complaint Form Available
The Bureau of Consumer Protection protects consumers against "unfair, deceptive, or fraudulent practices" from businesses. It also has the Bureau of Competition and the Bureau of Economics for antitrust and other violations.
www.ftc.gov

Computer Crime and Intellectual Property Section (CCIPS) of the Criminal Division of the U.S. Department of Justice
Another website with lots of information about frauds and scams, and how you can protect your identity and credit card information from thieves.
www.cybercrime.gov

American Council on Consumer Interests (ACCI)
The Alliance, coordinated by the National Consumers League, is a coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, educators, and consumer protection agencies. AAF members promote efforts to educate the public about telemarketing and Internet fraud and how to shop safely by phone and online.

Wells St # 1100
Milwaukee, WI 53202
[protected]
Fax: [protected]
E-mail: info@consumerinterests.org
www.consumerinterests.org

NFC/IFW assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the hotline provides consumers with information to help them avoid becoming victims of fraud and in reporting telemarketing and Internet fraud to law enforcement. Spanish- speaking counselors available.

Public Citizen, Inc.
20th St., NW
Washington, DC 20009
[protected]
E-mail: pcmail@citizen.org
www.citizen.org

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paul w
pensacoal, US
Aug 27, 2009 8:47 pm EDT

yes that suppliers warehouse garbage is just that, and definitely against FTC guidelines on selling Gold and Jewelry.
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. The FTC enters Internet, telemarketing, identity theft and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. Good luck if enough people complain together we can stop these crooks.

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nobodybutme
Princeton, US
Aug 27, 2009 3:15 pm EDT

I bought several ''22K GOLD'' coins from ubid. The coins were solid BRASS! Looking at possible legal action? I am checking on this!

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John W Gibney
Wauchula, US
Aug 18, 2009 8:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Never Ever buy anything from them, nor would you want to buy an extended protection plan. They will never fix anyting, nor will they follow up or contact you. Totally useless

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John W Gibney
Wauchula, US
Aug 18, 2009 8:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Also, NEVER, EVER buy their Extended Protection Plan. Totally useless. They will never fix it... nor contact you back once you submit a claim.

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Army Of One
, US
May 26, 2009 6:30 pm EDT

Pay attention if the supplier is identified as “supplier’s Warehouse” or “uBid.com's Warehouse” The site does not disclose who their approved seller/importers are and UBid is exempt from liability for products supplied by others. No identity = no responsibility.
To improve consumer awareness about the deceptive practice of on-line commerce, tell your friends, twitter, and blog throughout all networks you have access to. Don’t allow their unconscionable control, it will only get worse.

I urge all who have been defrauded through uBid to complain to State and Federal agencies. Please report counterfeits to the Federal Trade Commission.

ComplaintsBoard
V
5:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UBID You have to hold their feet to the fire

This company can zap a customer's credit card immediately for a purchase, ship a DAMAGED product necessitating a return (it was supposed to be refurbished), incur a major undertaking on customer's part to get an RMA issued, and then in so many words tell the customer that it will take a massive technical operation to properly refund the customer's funds.

Unfortunately, this has become a way of life in dealing with so many internet sales companies.

This company IS a member of the Better Business Bureau (don't laugh). According to the BBB, uBid has had 201 filed complaints over the past 36 months and 63 of those were closed over the last year. (They have still managed to maintain a satisfactory record with the BBB but of course those reports don't tell you how much time and trouble customers had to incur in order to receive rightful service.)

After some weeks of monkeying around with uBid (and getting the run-around), this customer finally got their attention by threatening to contact organizations including, but not limited to, The Better Business Bureau, the Attorney General's Office of customer's home state, the Attorney General's Office of Illinois (uBid's domicile), The Federal Trade Commission, and other regulatory agencies having jurisdiction over internet abusive sales practices. It also helps to tell them you will file reports on them with various consumer complaint boards (such as this one) and report them in applicable trade journals warning others of their shenanigans.

After convincing uBid it would be in their best interest to act on my return without further delay, they finally made due and proper refund. Of course the refund directly from uBid finally posted to my credit card account AFTER I had already officially disputed the charge directly with the credit card company. Then I had to go to the trouble of getting the credit card dispute reversed.

Such a shame customers have to work this hard and go to this much trouble to receive due and proper service.

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Susan
Hull, US
May 10, 2009 1:35 pm EDT

My first order from ubid was a Blutooth with no volumn and this spring I ordered two plants advertised as Arundo donax 'pepermint stick' and the plants just put out leaves and I have no idea what the folks sent me but now I have to dig them up. There is no one at ubid to contact about this problem and to try to send the plants back would end up costing me more of my hard earned money and precious time.
How on earth do folks like ubid keep getting away with scaming customers?

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