The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

UBID / Scam and cheating

1 United States Review updated:
Contact information:

I purchased a MP4 Player that was advertised as new. Yet the player I received was defective and included an unsafe adapter which was noncompliant with US codes.

I returned the player, the replacement was in a sealed box with a different adapter. However two other functions didn't work. Further examination showed the replacement was the one I had in the first place.

I paid for a new player, received a used, defective, refurbished one which was replaced with the same used, refurbished player with additional defects.

Plus the price was high for an electronic gadget that had been on the market for 2 years already. uBid needs to screen their suppliers and fire the rotten ones if they want to stick around.

Sort by: UpDate | Rating


  • Ur
      7th of Jan, 2009
    UBID - Bad service
    United States

    Bought a Denon factory refurb. Great price + $ 1.95 shipping special on a 25 pound receiver. Bought it on 12-16 and it was delivered on Sat. 12-20 at 6:30 p.m.

    I have been buying from them for 12 years, mainly because they deal with the manufacturers and the deals are truely awesome!

    0 Votes
  • Pa
      25th of May, 2009

    ubid has some deals but you have to be very careful. the shipping costs are outrageous, 2- day shipping for 40.00 for a ring weighing less than 1lb. took 12 days to arrive. (they needed days for processing)
    what processing? you have the item for sale, someone buys it, they pay for it, give you an address you ship it. oh wait computers haven't been invented yet! so for my trouble of complaining they gave me 10.00 back, i found out from fedex this company paid 4.95 to ship to my business address fedex ground, they didn't even use 2nd day.
    so for 30.00 i did get a deal on a diamond ring though i had it thoroughly checked out and it was a steal, closed at an odd time. they tried to get me to cancel by stalling, as the told me that their might be a mistake and the item might not be available.
    if you use ubid, bid very low. as they are going to screw you in the shipping costs. and have a lousy customer service dept.

    good luck.

    0 Votes
  • Ar
      26th of May, 2009

    Pay attention if the supplier is identified as “supplier’s Warehouse” or “'s Warehouse” The site does not disclose who their approved seller/importers are and UBid is exempt from liability for products supplied by others. No identity = no responsibility.
    To improve consumer awareness about the deceptive practice of on-line commerce, tell your friends, twitter, and blog throughout all networks you have access to. Don’t allow their unconscionable control, it will only get worse.

    I urge all who have been defrauded through uBid to complain to State and Federal agencies. Please report counterfeits to the Federal Trade Commission.

    0 Votes
  • Jo
      18th of Aug, 2009

    Also, NEVER, EVER buy their Extended Protection Plan. Totally useless. They will never fix it... nor contact you back once you submit a claim.

    0 Votes
  • Jo
      18th of Aug, 2009

    Never Ever buy anything from them, nor would you want to buy an extended protection plan. They will never fix anyting, nor will they follow up or contact you. Totally useless

    0 Votes
  • No
      27th of Aug, 2009

    I bought several ''22K GOLD'' coins from ubid. The coins were solid BRASS! Looking at possible legal action? I am checking on this!

    0 Votes
  • Pa
      27th of Aug, 2009

    yes that suppliers warehouse garbage is just that, and definitely against FTC guidelines on selling Gold and Jewelry.
    The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or to get free information on consumer issues, visit or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. Good luck if enough people complain together we can stop these crooks.

    0 Votes
  • Ar
      28th of Aug, 2009

    Paul, good info. In my opinion we almost deserve to be defrauded if we don’t fight.

    Report a Fake:
    If you have been the victim of counterfeiters or modern-day pirates, or if you suspect a company is making or selling counterfeit goods, please contact the U.S. Department of Homeland Security's U.S. Immigration and Customs Office at 1-866-999-HALT.
    FTC, IC3 and the Attorney General.

    Addresses of Attorney General of Illinois:
    State Offices
    Consumer Fraud Bureau
    1001 East Main St.
    Carbondale, IL 62901
    Toll free: 1-800-243-0607 (Hotline)
    TTY: Toll free 1-877-785-9339 (IL)
    Fax: 618-529-6416
    E-mail: [protected]

    Consumer Fraud Bureau
    100 West Randolph, 12th Floor
    Chicago, IL 60601
    Toll free: 1-800-386-5438 (IL)
    TTY: 312-814-3374
    Fax: 312-814-2549
    E-mail: [protected]

    Governor's Office of Citizens Action
    222 South College, Room 106
    Springfield, IL 62706
    Toll free: 1-800-642-3112 (IL)
    Fax: 217-524-4049
    E-mail: [protected]

    County Offices
    Consumer Fraud Division
    Cook County State Attorney's Office
    69 West Washington, Suite 3130
    Chicago, IL 60602
    312-603-8700 (Consumer Line)
    Fax: 312-603-9830
    E-mail: [protected]

    Consumer Fraud Bureau
    Office of the Attorney General
    500 South Second St.
    Springfield, IL 62706
    Toll free: 1-800-243-0618 (IL)
    TTY: 217-785-2771 or Toll Free 1-877-844-5461(IL)
    Fax: 217-782-1097
    E-mail: [protected]

    How to deal with any sub'standard retailer:
    Better Business Bureau (BBB) Online Complaint Form Available

    Internet Fraud Complaint Center (IFCC) Online Complaint Form Available
    This is the main Internet crime report centre in the USA. It is part of the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C).

    Federal Trade Commission (FTC) Online Complaint Form Available
    The Bureau of Consumer Protection protects consumers against "unfair, deceptive, or fraudulent practices" from businesses. It also has the Bureau of Competition and the Bureau of Economics for antitrust and other violations.

    Computer Crime and Intellectual Property Section (CCIPS) of the Criminal Division of the U.S. Department of Justice
    Another website with lots of information about frauds and scams, and how you can protect your identity and credit card information from thieves.

    American Council on Consumer Interests (ACCI)
    The Alliance, coordinated by the National Consumers League, is a coalition of public interest groups, trade associations, labor unions, businesses, law enforcement agencies, educators, and consumer protection agencies. AAF members promote efforts to educate the public about telemarketing and Internet fraud and how to shop safely by phone and online.

    Wells St # 1100
    Milwaukee, WI 53202
    Fax: 414-276-3349
    E-mail: [protected]

    NFC/IFW assists consumers with recognizing and filing complaints about telemarketing and Internet fraud. A project of the National Consumers League, the hotline provides consumers with information to help them avoid becoming victims of fraud and in reporting telemarketing and Internet fraud to law enforcement. Spanish- speaking counselors available.

    Public Citizen, Inc.
    20th St., NW
    Washington, DC 20009
    E-mail: [protected]

    0 Votes
  • Lu
      8th of Jul, 2012
    UBID - Overtime Clock
    United States

    The auctions are supposed to go into overtime if someone bids within 3 minutes of the auction closing but it does it even if you bid at 4 or 5 or any other minutes before closing. This has happened the last two times I've used their services. Shady practice so I'll stick with Ebay

    0 Votes
  • Od
      5th of Oct, 2013

    I have been buying from for over seven years. My experience with youBid of those many years has been 50/50. If you buy small electronics from them, most of the time, they turn out to be junk. I have had the bad experience of winning a bid and being denied the item when uBid felt like they undersold the item. For example, I won the bid on a flat screen computer monitor once and before I could pay for it they cancelled the order. Secondly, uBid uses decoys to bump the prices of items. They required that you register on their website with your name, address and zip code, yet you see some people registered with NA addresses. I also believe that they register themselves as bidders in order to drive the cost of the item to where they sell them at some profit. Several times too, uBid advertises items that do not exist. When you buy or win the bid, then the games begin. They will bill you and put a hold on your credit card for the price of the item as soon as the auction ends. Sometimes, you wait for more than 10 days but the item never ships. Then they arbitrarily and unilaterally cancel the order and you will be left fighting for a refund of your money. In the old days, they had a Customer Service phone number you could call but here lately, uBid has no known or listed phone number. Not many legitimate businesses run without a phone contact number. The only way to get in touch with uBid these days is either via a chat line or webform. That makes the legitimacy of their business practices questionable. I am not sure how they can get away with their practices. THEY NEED TO BE INVESTIGATED by the FTC or some agency of the US government.

    Shadow O.

    0 Votes
  • Ub
      22nd of Aug, 2014

    Total waste of money and time to deal with ubid. I will never ever deal with these ###. They think that they are smart when they stole my money with some electronic junk they shipped lately. But they have underestimated the power of the Internet to drive them out of business. I will keep posting and twitter to the effect that they are thieves and let us see what the $40 they stole from me will get them. They will pay dearly.

    0 Votes

Post your comment