U. S. Foreclosure Relief Inc./ Pomery & Associates / Loan Modification / Unprofessional
I started a a loan modification in October with U S Foreclosure. The only time I talked to them is when I called them. I tried to call them December 1, 2008 all the phone numbers I had for them were all disconnected. I got online and googled the company name and found several other complaints from people about this company. In one of the complaints it listed Maria Sanchez an a number for customer service [protected]. Also a number for a Sue Leonard. December 2, 2008 I called these number and only got voice mail. I left messages no one called me back. I continued calling each day trying to reach someone in this company. Finally on Thursday afternoon someone answered they told me U S Foreclosure went out of business. H & E under Pomery & Associates is taking over the business. I talked to a Maria I asked why they had not mailed out any information to the customers who have already made monetary investment with the company. Anytime a business takes over another, make major changes or if personal informationmay have been compromised it is the responsibility of that business to notify the customers in writing. My mortgage company has changed twice. I have always been notified by mail of the change of phone numbers, company name and who to make my payment out to and where to send correspondence thats what professional businesses do. If you call the old number it will give you the new number. These are the same people from US foreclosure working out of a different address with new numbers and a different name. I have called some of the people on the site that complained it is not a coincidence that all these poeple in different states are having the same problem with this company. The postings from the 2 people claiming to have had good luck with this company, nine times out of ten they work for this company or are affiliated somehow. Some people have been dealing with this ompany longer than I have and have not gotten thier loan modified yet. They have asked for thier money back and to date have not recieved anything from this company. Please be careful, don't think for a second that this company won't do the same thing again.