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The good, the bad, and the ugly - discover what customers are saying about TyrePower Werribee

Welcome to our customer reviews and complaints page for TyrePower Werribee. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TyrePower Werribee.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used TyrePower Werribee's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with TyrePower Werribee, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with TyrePower Werribee. Your feedback is an important part of our community and will help others make informed decisions.

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6:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

TyrePower Werribee Dodgy people to deal with

I had my wheel alignment and balancing done here on the weekend. After leaving their workshop the steering of the car was vibrating violently over 70km/h. I could not return for a couple of days, but when I did return to the workshop and ask them to check the work performed they refuse and gave every crummy excuse under the sun.

Beware don't be conned by their one post reviews on their prefered website, these guys are dodgy

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TPW1
, US
Jul 23, 2015 9:13 pm EDT

Hi Kelly,
I have just come across this post and it's unfortunate to hear your experience with our store. We have searched your name in our database and cannot find a match to be able to contact you direct. I understand this is an older post but regardless I would like the opportunity to go over the situation with you and hopefully get to the bottom of this.
When you get an opportunity could you call in, bring in your receipt and I will personally look into this matter.
For future records Tyrepower Werribee over the last several years has had a warranty policy of 30 day/2, 000km Guarantee on Wheel Alignments and 5, 000km Guarantee on all Wheel Balancing. So I am surprised that someone on our sales team would reject a warranty claim within 2 days of the work being performed.
Looking forward to assisting you.
Kind Regards,
Paul Joannou
General Manager
Tyrepower Werribee

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4:06 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

TyrePower Werribee Poor customer service

I had my wheels balanced here before a long trip as one of the balancing weights had fallen off and caused the steering wheel to
vibrate. The next day we left for Sydney and immediately the steering wheel was vibrating when the car reached 90km/h.
Being on tight scheduled I had to continue with the journey and deal with the issue on my return to Melbourne.
I contacted Tyrepower Werribee and ask them to check the job they had perform balancing my wheels.
To my amazement they came out with a string of lame excuses to ignore the issue from 'you just drove 2000kms they are going to be out of balance" "tyres go out of balance the moment you leave the workshop " etc.

Read full review of TyrePower Werribee and 1 comment
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T
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TPW1
, US
Jul 23, 2015 9:20 pm EDT

Hi Kelly,
I have just come across this post and it's unfortunate to hear your experience with our store. We have searched your name in our database and cannot find a match to be able to contact you direct. I understand this is an older post but regardless I would like the opportunity to go over the situation and hopefully get to the bottom of this.
When you get an opportunity could you call in, bring in your receipt and I will personally look into this matter for you.
For future records Tyrepower Werribee over the last several years has had a warranty policy of 30 day/2, 000km Guarantee on Wheel Alignments and 5, 000km Guarantee on all Wheel Balancing. So I am surprised that someone on our sales team would reject a warranty claim within 2 days of the work being performed.
Looking forward to assisting you.
Kind Regards,
Paul Joannou
General Manager
Tyrepower Werribee

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