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TXU Energy / Billing me for wrong address

1 Houston, TX, United States Review updated:

I tried to setup an account with TXU Energy because they had the "cheapest" plan, but had problems doing it - they could not give me an account number. So I emailed them to cancel the order, and now I have service with Reliant.

TXU however went ahead and setup an account for me for a different apartment number. I have gotten a bill for over $350, and after spending several hours on the phone, sending emails and a fax, I have gotten nowhere with
them. I don't even know who lives at that other apartment.

TXU customer service is the worst ever. Reliant could set me up in a few minutes and they are able to answer my questions very quickly.

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  • Cd
      14th of Mar, 2012
    0 Votes

    i agree they were very rude an poor quality service..everyone i talked to had an additude like they did not want to work there an half of them i couldnt understand ...they over billed me for there mistake txu uuuuu suck seriously...stay away from them...

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